Faced with an unprecedented influx of patients and complex logistical needs during the COVID-19 pandemic, Bédat Pharmacy had to react quickly to maintain the quality and safety of care.
From this period of crisis emerged a lasting transformation: the integration of online appointment booking via OneDoc, which has now become a cornerstone of their daily organisation.
Managing a massive influx of patients in the pharmacy: a new challenge
At the height of the pandemic, Bédat Pharmacy, like many others, had to handle a significant volume of requests for COVID tests and COVID vaccinations.
Phone calls multiplied, time slots were difficult to organise, and coordination became increasingly complex.
The team needed to find a quick solution to:
- distribute the flow of patients while avoiding queues
- ensure accurate tracking of appointments and available doses
- maintain the quality of reception and care despite constant pressure
It was in this emergency context that Bédat Pharmacy decided to collaborate with OneDoc.
OneDoc Pro: from crisis response to a long-term strategy
The integration of OneDoc Pro first enabled Bédat Pharmacy to restore order and efficiency at the peak of the pandemic.
Thanks to online appointment booking, patients could independently reserve their time slots for COVID tests and vaccinations, which significantly reduced phone calls and administrative overload.
But the collaboration did not stop there. Bédat Pharmacy also decided to use OneDoc for other services, such as vaccinations, health checks, or pharmaceutical counselling.
By planning time slots more effectively, the team can now anticipate logistical needs (for example, ordering vaccines in advance or preparing the necessary material for the day).
Some vaccines must be ordered the day before. With OneDoc, we know exactly what we need for the next day.
This proactive organisation has transformed time management and strengthened the quality of service provided to patients.
Discover OneDoc Pro for pharmacies
Tangible results: efficiency, anticipation and satisfaction
Today, online appointment booking is fully integrated into the daily operations of Bédat Pharmacy.
- The teams benefit from better control over their schedules, simplified communication with patients and a significant time saving on administrative management.
- Patients appreciate the flexibility and clarity of the system, which allows them to book their appointments in just a few clicks, at any time of the day.
By adopting OneDoc, Bédat Pharmacy has moved from reactive management to a sustainable digital strategy. Even in times of crisis, innovation can become a lever for long-term growth and efficiency.
