[](https://info.onedoc.ch/en/) - [Software](#) - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [OneDoc Profile](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Online appointment bookingPopular](https://info.onedoc.ch/en/hub/online-booking/) - [Book online button on GooglePopular](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Partner healthcare platforms](https://info.onedoc.ch/en/hub/partner-healthcare-platform/) - [WidgetPopular](https://info.onedoc.ch/en/hub/widget/) - [Medical agenda](https://info.onedoc.ch/en/hub/medical-agenda/) - [Step-by-steps appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [Medical resources management](https://info.onedoc.ch/en/hub/medical-resources-management/) - [Referral](https://info.onedoc.ch/en/hub/referral/) - [SMS reminder for booked appointmentPopular](https://info.onedoc.ch/en/hub/sms-reminders/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [Consultation notes](https://info.onedoc.ch/en/hub/consultation-notes/) - [Follow-up appointment recallNew](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [Tarif 590Popular](https://info.onedoc.ch/en/invoice/tarif-590/) - [Physio TarifPopular](https://info.onedoc.ch/en/invoice/physio-tarif/) - [PsyTarif (581/582)New](https://info.onedoc.ch/en/invoice/psytarif/) - [Swiss Dental Hygienist (SDH) Tarif](https://info.onedoc.ch/en/invoice/tarif-sdh/) - [Tarif 595Coming soon](https://info.onedoc.ch/en/tarif-595/) - [Covercard](https://info.onedoc.ch/en/invoice/covercard/) - [QR-bill](https://info.onedoc.ch/en/invoice/qr-bills/) - [Secure invoice transmission to the patient (TG)](https://info.onedoc.ch/en/invoice/third-party-guarantor/) - [Invoice transmission to the insurance (TP)](https://info.onedoc.ch/en/invoice/third-party-payment/) - [Payment reminders](https://info.onedoc.ch/en/invoice/payment-reminders/) - [Payment reconciliation](https://info.onedoc.ch/en/invoice/automatic-payment-reconciliation/) - [Year-end closing](https://info.onedoc.ch/en/invoice/year-end-closing/) - [VAT return](https://info.onedoc.ch/en/invoice/vat-return/) - [Statistics](https://info.onedoc.ch/en/invoice/statistics/) - [Emma: AI Phone AssistantLaunching](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc LinkNew](https://info.onedoc.ch/en/link/) - [OneDoc InboxLaunching](https://info.onedoc.ch/en/inbox/) - [Medication requestsNew](https://info.onedoc.ch/en/inbox/medication-requests/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Teleconsultation modulePopular](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Screen sharing](https://info.onedoc.ch/en/visio/screen-sharing/) - [Professional background for teleconsultation](https://info.onedoc.ch/en/visio/background-teleconsultation/) - [Audio and Video settings](https://info.onedoc.ch/en/visio/audio-video-setting/) - [Solutions](#) - [Your needs](https://info.onedoc.ch/en/needs/) - [Increase your visibility](https://info.onedoc.ch/en/needs/increase-visibility/) - [Get more new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Retain your patientsPopular](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Automate the follow-up of your existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) - [Manage care protocols easily](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Keep your patients in your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Easily refer your patientsPopular](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive qualified referrals](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Limit the number of no-showsPopular](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Reduce the number of incoming callsPopular](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Stay connected with your patients](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Create and manage your invoices](https://info.onedoc.ch/en/needs/create-compliant-invoices/) - [Your specialty](https://info.onedoc.ch/en/specialty/) - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [SpecialistPopular](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Therapist](https://info.onedoc.ch/en/specialty/therapist/) - [PsychologistPopular](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapists](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologists](https://info.onedoc.ch/en/specialty/gynecologists/) - [Aesthetic medicine](https://info.onedoc.ch/en/specialty/aesthetic-medicine/) - [Your healthcare facility](https://info.onedoc.ch/en/specialty/) - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Imaging center](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) - [Connectors](#) - [A-D](#) - [Aeskulap](https://info.onedoc.ch/en/connectors/aeskulap/) - [amétiq siMed](https://info.onedoc.ch/en/connectors/ametiq-simed/) - [Axenita](https://info.onedoc.ch/en/connectors/axenita-axonlab/) - [Carefolio](https://info.onedoc.ch/en/connectors/carefolio/) - [curaMED](https://info.onedoc.ch/en/connectors/curamed/) - [Delemed](https://info.onedoc.ch/en/connectors/delemed/) - [DentaGest](https://info.onedoc.ch/en/connectors/dentagest/) - [Denteo](https://info.onedoc.ch/en/connectors/denteo/) - [E-G](#) - [E-Medicus](https://info.onedoc.ch/en/connectors/e-medicus/) - [E-PAT](https://info.onedoc.ch/en/connectors/e-pat/) - [ElexisNew](https://info.onedoc.ch/en/connectors/elexis/) - [ePaad](https://info.onedoc.ch/en/connectors/epaad/) - [ePhysio](https://info.onedoc.ch/en/connectors/ephysio/) - [ergodent](https://info.onedoc.ch/en/connectors/ergodent/) - [Eyesoft](https://info.onedoc.ch/en/connectors/eyesoft/) - [Google Calendar](https://info.onedoc.ch/en/connectors/google-calendar/) - [H-M](#) - [Handylife](https://info.onedoc.ch/en/connectors/handy-patients/) - [Hexabit Luna](https://info.onedoc.ch/en/connectors/hexabit-luna/) - [ifaNew](https://info.onedoc.ch/en/connectors/ifa/) - [KISIM](https://info.onedoc.ch/en/connectors/cistec-kisim/) - [Liris](https://info.onedoc.ch/en/connectors/liris/) - [Medes](https://info.onedoc.ch/en/connectors/medes/) - [MediCloud](https://info.onedoc.ch/en/connectors/medicloud/) - [MediOnline](https://info.onedoc.ch/en/connectors/medionline-aerztekasse/) - [Mediway](https://info.onedoc.ch/en/connectors/mediway/) - [N-Q](#) - [NereidaNew](https://info.onedoc.ch/en/connectors/nereida/) - [NEXUS](https://info.onedoc.ch/en/connectors/nexus/) - [Oplus](https://info.onedoc.ch/en/connectors/oplus/) - [Outlook](https://info.onedoc.ch/en/connectors/outlook/) - [PhysioApp](https://info.onedoc.ch/en/connectors/physioapp/) - [Polavis](https://info.onedoc.ch/en/connectors/polavis/) - [Polypoint](https://info.onedoc.ch/en/connectors/polypoint/) - [PraxinovaNew](https://info.onedoc.ch/en/connectors/praxinova/) - [ProPharma](https://info.onedoc.ch/en/connectors/propharma/) - [Pulse Medica](https://info.onedoc.ch/en/connectors/pulse-medica/) - [R-Z](#) - [RockethealthNew](https://info.onedoc.ch/en/connectors/rockethealth/) - [SOFTplus](https://info.onedoc.ch/en/connectors/softplus/) - [Sokle](https://info.onedoc.ch/en/connectors/sokle/) - [tomedoNew](https://info.onedoc.ch/en/connectors/tomedo/) - [Vitomed](https://info.onedoc.ch/en/connectors/vitomed-vitodata/) - [WinLogie](https://info.onedoc.ch/en/connectors/winlogie/) - [WinMed](https://info.onedoc.ch/en/connectors/winmed/) - [ZaWin](https://info.onedoc.ch/en/connectors/zawin/) - [See all our connectors](https://info.onedoc.ch/en/connectors/) - [Resources](#) - [About OneDoc](#) - [Our Mission](https://info.onedoc.ch/en/our-mission/) - [Media](https://info.onedoc.ch/en/media/) - [Blog](https://info.onedoc.ch/en/blog/) - [For general practitioners](https://info.onedoc.ch/en/blog/doctors/) - [For dentists](https://info.onedoc.ch/en/blog/dentists/) - [For dental hygienists](https://info.onedoc.ch/en/blog/dental-hygienists/) - [For pediatricians](https://info.onedoc.ch/en/blog/pediatricians/) - [For ophtalmologists](https://info.onedoc.ch/en/blog/ophtalmologists/) - [For medical center](https://info.onedoc.ch/en/blog/medical-center/) - [For pharmacy](https://info.onedoc.ch/en/blog/pharmacy/) - [For physiotherapists](https://info.onedoc.ch/en/blog/physiotherapists/) - [For psychologists](https://info.onedoc.ch/en/blog/psychologists/) - [For complementary therapists](https://info.onedoc.ch/en/blog/therapists/) - [Resources](#) - [ROI Calculator](https://info.onedoc.ch/en/profitability-calculator/) - [Feature QuizNew](https://info.onedoc.ch/en/feature-quiz/) - [Online visibility audit](https://info.onedoc.ch/en/online-visibility-audit/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) - [EN](https://info.onedoc.ch/en/needs/retain-your-patients/) - [FR](https://info.onedoc.ch/fr/besoins/fidelisez-vos-patients/ "Switch to FR (FR)") - [DE](https://info.onedoc.ch/de/beduerfnisse/biden-sie-ihre-patienten/ "Switch to DE (DE)") - [IT](https://info.onedoc.ch/it/esigenze/fidelizza-i-tuoi-pazienti/ "Switch to IT (IT)") [Book a free demo](https://info.onedoc.ch/en/discover-onedoc-pro/) [Book an appointment](https://www.onedoc.ch/en/) [OneDoc Pro](https://info.onedoc.ch/en/ "Go to OneDoc Pro.") [Your needs](https://info.onedoc.ch/en/needs/ "Go to Your needs.") Retain your patients with a smooth and convenient digital experience # Retain your patients with a smooth and convenient digital experience Give your patients the simple digital experience they now expect from their healthcare providers. [Book a free demo](https://info.onedoc.ch/en/discover-onedoc-pro/) ## Do not lose your patients to more accessible practices __Your patients will pick the simplest, fastest option.__ If they cannot book when they need to, or consult in the most appropriate way, they might visit another practice and not come back. [OneDoc Hub](https://info.onedoc.ch/en/hub/) makes your practice easy to book and easy to return to. By meeting patients’ expectations for accessibility, you keep them loyal and coming back to you first. ## OneDoc Pro helps you retain your patients  #### Offer a digital experience patients want to return to OneDoc Hub makes your practice easy to find, easy to book and easy to come back to. __This seamless [experience](https://info.onedoc.ch/en/hub/)__ (online appointment booking, reschedule and cancellation, transparent profile information, remote consultation software, etc.) reduces drop-offs between appointments and strengthens patient loyalty over time. #### Let returning patients book, reschedule or cancel without friction Plans change. With OneDoc Hub, patients can easily reschedule or cancel appointments online, __without calling your practice__. You stay in control by defining the rules and deadlines, while patients appreciate the flexibility, making them more likely to rebook with you instead of looking elsewhere.   #### Keep patients engaged with remote consultations Returning patients do not always need to come back in person, especially for follow-ups or chronic condition monitoring. With [OneDoc Visio](https://info.onedoc.ch/en/visio/), __you can offer secure, convenient [teleconsultations](https://info.onedoc.ch/en/visio/teleconsultation-module/)__ to maintain connection and support continuity of care with your returning patients: a service they appreciate and value today. [Discover OneDoc Hub](https://info.onedoc.ch/en/hub/ "OneDoc Hub") ## OneDoc Hub helps you build lasting patient relationships Patients come back when booking and follow-up are easy. OneDoc Hub gives you the tools to maintain that connection and strengthen loyalty over time. [Discover OneDoc Hub](https://info.onedoc.ch/en/hub/)  ## Retain your patients thanks to our free resources < title="choose-software-therapist"> [Complementary therapists](https://info.onedoc.ch/en/blog/therapists/) ##### [Therapists: Which software should you choose to efficiently manage appointments and billing?](https://info.onedoc.ch/en/blog/therapists/choose-medical-software-therapists/ "Therapists: Which software should you choose to efficiently manage appointments and billing?") [Read more](https://info.onedoc.ch/en/blog/therapists/choose-medical-software-therapists/ "Therapists: Which software should you choose to efficiently manage appointments and billing?") ## OneDoc Pro is designed to meet your daily challenges, whether you are looking to... [](https://info.onedoc.ch) [__Get more new patients__ \ Bring in more new patients and keep them coming back.](https://info.onedoc.ch)   [](https://info.onedoc.ch)[See how to attract more patients with OneDoc Pro](https://info.onedoc.ch/en/needs/get-new-patients/) [](https://info.onedoc.ch) [__Reduce the number of calls__ \ Reduce the number of calls received by your secretary without compromising on quality.](https://info.onedoc.ch)   [](https://info.onedoc.ch)[Reduce pressure on your team with OneDoc Pro](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) ##### Limit no-shows OneDoc Pro reduces  the number of appointments not honored by your patients thanks to automated reminders automated.   [Limit no-shows with OneDoc Pro](https://info.onedoc.ch/en/needs/reduce-no-shows/) [](https://info.onedoc.ch) [__Retain your patients__ \ Respond to your patients’ new expectations by offering them the option to book appointments online.](https://info.onedoc.ch)   [](https://info.onedoc.ch)[Retain your patients with OneDoc Pro](https://info.onedoc.ch/en/needs/retain-your-patients/) [](https://info.onedoc.ch) [__Manage automatically your care protocols__ \ Automatically coordinate consultations that involve multiple steps or require specific resources.](https://info.onedoc.ch)   [](https://info.onedoc.ch)[Easily manage your care protocols with OneDoc Pro](https://info.onedoc.ch/en/needs/manage-care-protocols/) ##### Refer your patients easily Book directly for your patients consultations with trusted colleagues from trusted sources.   [Easily refer your patients with OneDoc Pro](https://info.onedoc.ch/en/needs/refer-your-patients/)  ### Is your patient journey optimized? Assess the effectiveness of your practice’s patient journey in just 2 minutes with our free tool. [Assess your patient journey](https://info.onedoc.ch/en/patient-journey-scan/) ## Frequently asked questions #### How can healthcare professionals in Switzerland build patient loyalty? Building patient loyalty depends on the quality of care you provide, but also on the overall experience you offer them. Patients particularly appreciate modern solutions such as 24/7 online appointment booking, flexibility to change or cancel their appointments, and the option of teleconsultations. By integrating digital tools such as OneDoc Hub, you simplify their journey and build their trust, encouraging them to return. #### Why is a modern healthcare experience important for patients? Today’s patients are looking for quick, simple, and accessible solutions. A modern experience, including tools such as online appointment booking and teleconsultations, meets their expectations by being fast and flexible. This improves their satisfaction and strengthens their loyalty to your practice. #### Can patients make, reschedule, or cancel appointments online on OneDoc? Yes, with OneDoc Hub, your patients can easily make, reschedule, or cancel appointments online at any time. This flexibility allows them to better manage their schedules while complying with the cancellation deadlines you set. This also reduces the administrative burden on your team and improves the overall patient experience. ## Turn every patient into a returning one ###### Book a free demo to see how OneDoc Hub helps you build trust and loyalty with your patients at every step: from the discovery of your services to long-term follow-up. [Book a free demo](https://info.onedoc.ch/en/discover-onedoc-pro/) ##### About OneDoc - [About us](https://info.onedoc.ch/en/our-mission/) - [Media](https://info.onedoc.ch/en/media/) - [Cookie Policy](https://info.onedoc.ch/en/cookie-policy/) - [Privacy Center](https://privacy.onedoc.ch/en) [Consent management](javascript:Didomi.preferences.show%28%29) ##### Our other websites - [pro.onedoc.ch: app for healthcare professionals](https://pro.onedoc.ch/en/) - [onedoc.ch: online appointment booking platform](https://www.onedoc.ch/en/) ##### Languages - [FR](https://info.onedoc.ch/en/ "Switch to FR (FR)") - [DE](https://info.onedoc.ch/de/ "Switch to DE (DE)") - [IT](https://info.onedoc.ch/it/ "Switch to IT (IT)") - [EN](https://info.onedoc.ch/en/ "Switch to EN (EN)") ##### Our software - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [Profile on OneDoc.ch](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Online appointment booking](https://info.onedoc.ch/en/hub/online-booking/) - [Booking widget](https://info.onedoc.ch/en/hub/widget/) - [Google booking button](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Partner platforms](https://info.onedoc.ch/en/hub/partner-healthcare-platform/) - [Reminder SMS](https://info.onedoc.ch/en/hub/sms-reminders/) - [Follow-up appointment recall](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [Step-by-step appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [Resources management](https://info.onedoc.ch/en/hub/medical-resources-management/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Secure teleconsultation](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Emma, your virtual phone assistant](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc Inbox](https://info.onedoc.ch/en/inbox/) ##### Use cases - [Automate follow-up for existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) - [Reduce no-shows](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Reduce incoming calls](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Get new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Increase your practice's visibility](https://info.onedoc.ch/en/needs/increase-visibility/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Easily manage care protocols](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Refer your patients to colleagues](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Keep your patients in your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Stay connected with your patients remotely](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Create and manage your invoices with OneDoc Invoice](https://info.onedoc.ch/en/needs/create-compliant-invoices/) ##### Our solutions by specialty - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [Specialist](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Complementary therapist](https://info.onedoc.ch/en/specialty/therapist/) - [Psychologist](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapist](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologist](https://info.onedoc.ch/en/specialty/gynecologists/) ##### Our solutions by structure - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Radiology centre](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) ##### Resources - [OneDoc Pro Blog](https://info.onedoc.ch/en/blog/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) - [Profitability Calculator](https://info.onedoc.ch/en/profitability-calculator/) ##### Latest articles - [Patient communication: 5 practical tools](https://info.onedoc.ch/en/blog/all-specialties/how-can-you-communicate-effectively-with-patients-5-tools-that-can-help-you-in-your-daily-work/) - [Answering machine message examples for your practice](https://info.onedoc.ch/en/blog/all-specialties/answering-messages-medical-practice/) - [Digital health: Swiss patients' expectations](https://info.onedoc.ch/en/blog/all-specialties/study-digital-tools-healthcare/) - [Automating tasks in a medical practice](https://info.onedoc.ch/en/blog/all-specialties/automating-tasks-in-a-medical-practice-how-can-you-really-save-time-for-your-patients/) - [Setting up your medical practice waiting room](https://info.onedoc.ch/en/blog/all-specialties/waiting-room-medical-practice/) - [Offering the EPR as a healthcare professional](https://info.onedoc.ch/en/blog/all-specialties/offer-electronic-patient-record-epr-healthcare-professional/) - [Electronic patient record (EPR): what is mandatory](https://info.onedoc.ch/en/blog/all-specialties/electronic-patient-records-mandatory/) - [How to start digitalizing your medical practice](https://info.onedoc.ch/en/blog/all-specialties/digitalizing-medical-practices/) - [AI and the patient care journey in Switzerland](https://info.onedoc.ch/en/blog/all-specialties/artificial-intelligence-patient-journey-switzerland/) - [Online booking: choosing your medical software](https://info.onedoc.ch/en/blog/all-specialties/offer-online-booking-medical-software/) © 2026 OneDoc SA - Made with  in Switzerland Close