[](https://info.onedoc.ch/en/) - [Software](#) - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [OneDoc Profile](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Online appointment bookingPopular](https://info.onedoc.ch/en/hub/online-booking/) - [Book online button on GooglePopular](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Partner healthcare platforms](https://info.onedoc.ch/en/hub/partner-healthcare-platform/) - [WidgetPopular](https://info.onedoc.ch/en/hub/widget/) - [Medical agenda](https://info.onedoc.ch/en/hub/medical-agenda/) - [Step-by-steps appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [Medical resources management](https://info.onedoc.ch/en/hub/medical-resources-management/) - [Referral](https://info.onedoc.ch/en/hub/referral/) - [SMS reminder for booked appointmentPopular](https://info.onedoc.ch/en/hub/sms-reminders/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [Consultation notes](https://info.onedoc.ch/en/hub/consultation-notes/) - [Follow-up appointment recallNew](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [Tarif 590Popular](https://info.onedoc.ch/en/invoice/tarif-590/) - [Physio TarifPopular](https://info.onedoc.ch/en/invoice/physio-tarif/) - [PsyTarif (581/582)New](https://info.onedoc.ch/en/invoice/psytarif/) - [Swiss Dental Hygienist (SDH) Tarif](https://info.onedoc.ch/en/invoice/tarif-sdh/) - [Tarif 595Coming soon](https://info.onedoc.ch/en/tarif-595/) - [Covercard](https://info.onedoc.ch/en/invoice/covercard/) - [QR-bill](https://info.onedoc.ch/en/invoice/qr-bills/) - [Secure invoice transmission to the patient (TG)](https://info.onedoc.ch/en/invoice/third-party-guarantor/) - [Invoice transmission to the insurance (TP)](https://info.onedoc.ch/en/invoice/third-party-payment/) - [Payment reminders](https://info.onedoc.ch/en/invoice/payment-reminders/) - [Payment reconciliation](https://info.onedoc.ch/en/invoice/automatic-payment-reconciliation/) - [Year-end closing](https://info.onedoc.ch/en/invoice/year-end-closing/) - [VAT return](https://info.onedoc.ch/en/invoice/vat-return/) - [Statistics](https://info.onedoc.ch/en/invoice/statistics/) - [Emma: AI Phone AssistantLaunching](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc LinkNew](https://info.onedoc.ch/en/link/) - [OneDoc InboxLaunching](https://info.onedoc.ch/en/inbox/) - [Medication requestsNew](https://info.onedoc.ch/en/inbox/medication-requests/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Teleconsultation modulePopular](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Screen sharing](https://info.onedoc.ch/en/visio/screen-sharing/) - [Professional background for teleconsultation](https://info.onedoc.ch/en/visio/background-teleconsultation/) - [Audio and Video settings](https://info.onedoc.ch/en/visio/audio-video-setting/) - [Solutions](#) - [Your needs](https://info.onedoc.ch/en/needs/) - [Increase your visibility](https://info.onedoc.ch/en/needs/increase-visibility/) - [Get more new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Retain your patientsPopular](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Automate the follow-up of your existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) - [Manage care protocols easily](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Keep your patients in your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Easily refer your patientsPopular](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive qualified referrals](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Limit the number of no-showsPopular](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Reduce the number of incoming callsPopular](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Stay connected with your patients](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Create and manage your invoices](https://info.onedoc.ch/en/needs/create-compliant-invoices/) - [Your specialty](https://info.onedoc.ch/en/specialty/) - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [SpecialistPopular](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Therapist](https://info.onedoc.ch/en/specialty/therapist/) - [PsychologistPopular](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapists](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologists](https://info.onedoc.ch/en/specialty/gynecologists/) - [Aesthetic medicine](https://info.onedoc.ch/en/specialty/aesthetic-medicine/) - [Your healthcare facility](https://info.onedoc.ch/en/specialty/) - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Imaging center](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) - [Connectors](#) - [A-D](#) - [Aeskulap](https://info.onedoc.ch/en/connectors/aeskulap/) - [amétiq siMed](https://info.onedoc.ch/en/connectors/ametiq-simed/) - [Axenita](https://info.onedoc.ch/en/connectors/axenita-axonlab/) - [Carefolio](https://info.onedoc.ch/en/connectors/carefolio/) - [curaMED](https://info.onedoc.ch/en/connectors/curamed/) - [Delemed](https://info.onedoc.ch/en/connectors/delemed/) - [DentaGest](https://info.onedoc.ch/en/connectors/dentagest/) - [Denteo](https://info.onedoc.ch/en/connectors/denteo/) - [E-G](#) - [E-Medicus](https://info.onedoc.ch/en/connectors/e-medicus/) - [E-PAT](https://info.onedoc.ch/en/connectors/e-pat/) - [ElexisNew](https://info.onedoc.ch/en/connectors/elexis/) - [ePaad](https://info.onedoc.ch/en/connectors/epaad/) - [ePhysio](https://info.onedoc.ch/en/connectors/ephysio/) - [ergodent](https://info.onedoc.ch/en/connectors/ergodent/) - [Eyesoft](https://info.onedoc.ch/en/connectors/eyesoft/) - [Google Calendar](https://info.onedoc.ch/en/connectors/google-calendar/) - [H-M](#) - [Handylife](https://info.onedoc.ch/en/connectors/handy-patients/) - [Hexabit Luna](https://info.onedoc.ch/en/connectors/hexabit-luna/) - [ifaNew](https://info.onedoc.ch/en/connectors/ifa/) - [KISIM](https://info.onedoc.ch/en/connectors/cistec-kisim/) - [Liris](https://info.onedoc.ch/en/connectors/liris/) - [Medes](https://info.onedoc.ch/en/connectors/medes/) - [MediCloud](https://info.onedoc.ch/en/connectors/medicloud/) - [MediOnline](https://info.onedoc.ch/en/connectors/medionline-aerztekasse/) - [Mediway](https://info.onedoc.ch/en/connectors/mediway/) - [N-Q](#) - [NereidaNew](https://info.onedoc.ch/en/connectors/nereida/) - [NEXUS](https://info.onedoc.ch/en/connectors/nexus/) - [Oplus](https://info.onedoc.ch/en/connectors/oplus/) - [Outlook](https://info.onedoc.ch/en/connectors/outlook/) - [PhysioApp](https://info.onedoc.ch/en/connectors/physioapp/) - [Polavis](https://info.onedoc.ch/en/connectors/polavis/) - [Polypoint](https://info.onedoc.ch/en/connectors/polypoint/) - [PraxinovaNew](https://info.onedoc.ch/en/connectors/praxinova/) - [ProPharma](https://info.onedoc.ch/en/connectors/propharma/) - [Pulse Medica](https://info.onedoc.ch/en/connectors/pulse-medica/) - [R-Z](#) - [RockethealthNew](https://info.onedoc.ch/en/connectors/rockethealth/) - [SOFTplus](https://info.onedoc.ch/en/connectors/softplus/) - [Sokle](https://info.onedoc.ch/en/connectors/sokle/) - [tomedoNew](https://info.onedoc.ch/en/connectors/tomedo/) - [Vitomed](https://info.onedoc.ch/en/connectors/vitomed-vitodata/) - [WinLogie](https://info.onedoc.ch/en/connectors/winlogie/) - [WinMed](https://info.onedoc.ch/en/connectors/winmed/) - [ZaWin](https://info.onedoc.ch/en/connectors/zawin/) - [See all our connectors](https://info.onedoc.ch/en/connectors/) - [Resources](#) - [About OneDoc](#) - [Our Mission](https://info.onedoc.ch/en/our-mission/) - [Media](https://info.onedoc.ch/en/media/) - [Blog](https://info.onedoc.ch/en/blog/) - [For general practitioners](https://info.onedoc.ch/en/blog/doctors/) - [For dentists](https://info.onedoc.ch/en/blog/dentists/) - [For dental hygienists](https://info.onedoc.ch/en/blog/dental-hygienists/) - [For pediatricians](https://info.onedoc.ch/en/blog/pediatricians/) - [For ophtalmologists](https://info.onedoc.ch/en/blog/ophtalmologists/) - [For medical center](https://info.onedoc.ch/en/blog/medical-center/) - [For pharmacy](https://info.onedoc.ch/en/blog/pharmacy/) - [For physiotherapists](https://info.onedoc.ch/en/blog/physiotherapists/) - [For psychologists](https://info.onedoc.ch/en/blog/psychologists/) - [For complementary therapists](https://info.onedoc.ch/en/blog/therapists/) - [Resources](#) - [ROI Calculator](https://info.onedoc.ch/en/profitability-calculator/) - [Feature QuizNew](https://info.onedoc.ch/en/feature-quiz/) - [Online visibility audit](https://info.onedoc.ch/en/online-visibility-audit/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) - [EN](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [FR](https://info.onedoc.ch/fr/besoins/reduisez-les-appels/ "Switch to FR (FR)") - [DE](https://info.onedoc.ch/de/beduerfnisse/anrufe-reduzieren/ "Switch to DE (DE)") - [IT](https://info.onedoc.ch/it/esigenze/ridurre-le-chiamate/ "Switch to IT (IT)") [Book a free demo](https://info.onedoc.ch/en/discover-onedoc-pro/) [Book an appointment](https://www.onedoc.ch/en/) [OneDoc Pro](https://info.onedoc.ch/en/ "Go to OneDoc Pro.") [Your needs](https://info.onedoc.ch/en/needs/ "Go to Your needs.") Reduce the number of incoming calls # Reduce the number of incoming calls Let your patients manage bookings on their own. Your team can focus on care. [Book a free demo](https://info.onedoc.ch/en/discover-onedoc-pro/) ## Free up your front desk for what really matters Managing constant phone calls is a daily challenge for most practices. With OneDoc Hub, __patients can book, reschedule, or cancel appointments themselves__, and access practical details like your address and directions. Automated confirmations and reminders mean fewer calls about logistics, freeing up your team to focus on in-person support and urgent questions. Less time on the phone means happier staff and happier patients. ## OneDoc Pro reduces the number of incoming calls in your practice  #### Let patients manage their appointments without calling With OneDoc Hub, patients can book their appointments anytime (including evenings and weekends), and cancel or reschedule them in one click. __Your front desk spends less time on the phone on basic admin__ and more time welcoming patients, managing check-in and supporting care. For Physio7, __more than 50% of appointments are booked online__. Which means 5 to 10 minutes saved per appointment for the front office, thanks to OneDoc Hub. [Read our Physio7 case study](https://info.onedoc.ch/en/blog/physiotherapists/case-study-gain-new-patients-physiotherapy/) #### Automate reminders and reduce follow-up calls OneDoc Hub __automatically sends an [SMS reminder](https://info.onedoc.ch/en/hub/sms-reminders/)__ to each patient 24 hours before their appointment. No manual confirmation calls are needed, saving your team time and reducing no-shows.   #### Send automatically clear appointment instructions With OneDoc Hub, patients receive [automatic emails when an appointment is confirmed](https://info.onedoc.ch/en/hub/confirmation-email/) containing practical information like your address, transport access, floor number and access code, as well as medical instructions such as preparation steps or documents to bring. __No need for your staff to repeat details over the phone.__ #### Reduce repetitive calls by answering common questions online Many patient calls are about simple questions. Your [OneDoc profile](https://info.onedoc.ch/en/hub/onedoc-profile/) clearly lists everything patients want to know: spoken languages, specialties, services, availability, and more. __Patients find answers on their own__, reducing incoming calls and making them feel confident before they even reach out.  [Discover OneDoc Hub](https://info.onedoc.ch/en/hub/ "OneDoc Hub") ### Coming soon ## A new way to manage your patients’ calls Discover Emma, the virtual telephone assistant for your medical practice. [Discover Emma](https://info.onedoc.ch/en/emma-phone-assistant/)  ## OneDoc Pro is designed to meet your daily challenges, whether you are looking to... [](https://info.onedoc.ch) [__Get more new patients__ \ Bring in more new patients and keep them coming back.](https://info.onedoc.ch)   [](https://info.onedoc.ch)[See how to attract more patients with OneDoc Pro](https://info.onedoc.ch/en/needs/get-new-patients/) [](https://info.onedoc.ch) [__Reduce the number of calls__ \ Reduce the number of calls received by your secretary without compromising on quality.](https://info.onedoc.ch)   [](https://info.onedoc.ch)[Reduce pressure on your team with OneDoc Pro](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) ##### Limit no-shows OneDoc Pro reduces  the number of appointments not honored by your patients thanks to automated reminders automated.   [Limit no-shows with OneDoc Pro](https://info.onedoc.ch/en/needs/reduce-no-shows/) [](https://info.onedoc.ch) [__Retain your patients__ \ Respond to your patients’ new expectations by offering them the option to book appointments online.](https://info.onedoc.ch)   [](https://info.onedoc.ch)[Retain your patients with OneDoc Pro](https://info.onedoc.ch/en/needs/retain-your-patients/) [](https://info.onedoc.ch) [__Manage automatically your care protocols__ \ Automatically coordinate consultations that involve multiple steps or require specific resources.](https://info.onedoc.ch)   [](https://info.onedoc.ch)[Easily manage your care protocols with OneDoc Pro](https://info.onedoc.ch/en/needs/manage-care-protocols/) ##### Refer your patients easily Book directly for your patients consultations with trusted colleagues from trusted sources.   [Easily refer your patients with OneDoc Pro](https://info.onedoc.ch/en/needs/refer-your-patients/) ## Reduce the number of incoming calls to your practice today ###### Get a free demo to understand how OneDoc Hub helps you reduce phone calls to free-up your front desk. [Book a free demo](https://info.onedoc.ch/en/discover-onedoc-pro/) ## Frequently asked questions #### How can I reduce the number of phone calls in my medical practice? Reducing the number of phone calls can be achieved by implementing solutions such as OneDoc Hub. Your patients can manage their appointments online, obtain practical information (address, opening hours, languages spoken, etc.) and receive automatic confirmations and reminders. This significantly reduces calls related to scheduling appointments or frequently asked questions, allowing your team to focus on welcoming and caring for patients. #### How can appointment reminders for patients be automated? OneDoc Hub automates the sending of confirmation emails when appointments are made online and also sends a reminder text message 24 hours before each appointment. These reminders contain essential information for your patients and reduce missed appointments and no-shows. This feature frees your team from follow-up calls and improves patient punctuality. #### Is it possible to automatically send appointment instructions to patients? Yes, with OneDoc Hub, you can set up automatic sending of personalized instructions when an appointment is confirmed by email. Patients receive all the necessary information: address, floor, entry code, documents to bring, or specific preparations. This reduces calls for administrative questions and ensures that patients arrive better prepared. #### How much time can my practice save by offering online appointment scheduling? It depends on your business, but for some of our partners, it saves between 5 and 10 minutes per appointment. For example, at [Physio7, more than 50% of appointments are booked online](https://info.onedoc.ch/en/blog/physiotherapists/case-study-gain-new-patients-physiotherapy/), which represents a significant time saving for the administrative staff. This time can be reinvested in essential tasks such as welcoming patients or managing emergencies. ##### About OneDoc - [About us](https://info.onedoc.ch/en/our-mission/) - [Media](https://info.onedoc.ch/en/media/) - [Cookie Policy](https://info.onedoc.ch/en/cookie-policy/) - [Privacy Center](https://privacy.onedoc.ch/en) [Consent management](javascript:Didomi.preferences.show%28%29) ##### Our other websites - [pro.onedoc.ch: app for healthcare professionals](https://pro.onedoc.ch/en/) - [onedoc.ch: online appointment booking platform](https://www.onedoc.ch/en/) ##### Languages - [FR](https://info.onedoc.ch/en/ "Switch to FR (FR)") - [DE](https://info.onedoc.ch/de/ "Switch to DE (DE)") - [IT](https://info.onedoc.ch/it/ "Switch to IT (IT)") - [EN](https://info.onedoc.ch/en/ "Switch to EN (EN)") ##### Our software - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [Online appointment booking](https://info.onedoc.ch/en/hub/online-booking/) - [Booking widget](https://info.onedoc.ch/en/hub/widget/) - [Google booking button](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Reminder SMS](https://info.onedoc.ch/en/hub/sms-reminders/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [Payment reminders](https://info.onedoc.ch/en/invoice/payment-reminders/) - [Emma, your virtual phone assistant](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc Inbox](https://info.onedoc.ch/en/inbox/) ##### Use cases - [Reduce no-shows](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Retain patients with a digital experience](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Automate follow-up for existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) - [Get new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Increase your practice's visibility](https://info.onedoc.ch/en/needs/increase-visibility/) - [Easily manage care protocols](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Refer your patients to colleagues](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Keep your patients in your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Stay connected with your patients remotely](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Create and manage your invoices with OneDoc Invoice](https://info.onedoc.ch/en/needs/create-compliant-invoices/) ##### Our solutions by specialty - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [Specialist](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Complementary therapist](https://info.onedoc.ch/en/specialty/therapist/) - [Psychologist](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapist](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologist](https://info.onedoc.ch/en/specialty/gynecologists/) ##### Our solutions by structure - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Radiology centre](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) ##### Resources - [OneDoc Pro Blog](https://info.onedoc.ch/en/blog/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) - [Profitability Calculator](https://info.onedoc.ch/en/profitability-calculator/) ##### Latest articles - [Answering machine message examples for your practice](https://info.onedoc.ch/en/blog/all-specialties/answering-messages-medical-practice/) - [Patient communication: 5 practical tools](https://info.onedoc.ch/en/blog/all-specialties/how-can-you-communicate-effectively-with-patients-5-tools-that-can-help-you-in-your-daily-work/) - [Automating tasks in a medical practice](https://info.onedoc.ch/en/blog/all-specialties/automating-tasks-in-a-medical-practice-how-can-you-really-save-time-for-your-patients/) - [How to start digitalizing your medical practice](https://info.onedoc.ch/en/blog/all-specialties/digitalizing-medical-practices/) - [Online booking: choosing your medical software](https://info.onedoc.ch/en/blog/all-specialties/offer-online-booking-medical-software/) - [Integrate online booking on WordPress](https://info.onedoc.ch/en/blog/all-specialties/integrate-appointment-booking-on-wordpress/) - [OneDoc appointment booking on Wix](https://info.onedoc.ch/en/blog/all-specialties/onedoc-appointment-booking-to-wix/) - [Doctor-medical assistant coordination](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/) - [Patient acquisition: 6 strategies](https://info.onedoc.ch/en/blog/all-specialties/patient-acquisition-6-strategies/) - [AI in medicine in Switzerland](https://info.onedoc.ch/en/blog/all-specialties/ai-in-medicine-switzerland/) © 2026 OneDoc SA - Made with  in Switzerland Close