[](https://info.onedoc.ch/en/) - [Software](#) - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [OneDoc Profile](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Online appointment bookingPopular](https://info.onedoc.ch/en/hub/online-booking/) - [Book online button on GooglePopular](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Partner healthcare platforms](https://info.onedoc.ch/en/hub/partner-healthcare-platform/) - [WidgetPopular](https://info.onedoc.ch/en/hub/widget/) - [Medical agenda](https://info.onedoc.ch/en/hub/medical-agenda/) - [Step-by-steps appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [Medical resources management](https://info.onedoc.ch/en/hub/medical-resources-management/) - [Referral](https://info.onedoc.ch/en/hub/referral/) - [SMS reminder for booked appointmentPopular](https://info.onedoc.ch/en/hub/sms-reminders/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [Consultation notes](https://info.onedoc.ch/en/hub/consultation-notes/) - [Follow-up appointment recallNew](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [Tarif 590Popular](https://info.onedoc.ch/en/invoice/tarif-590/) - [Physio TarifPopular](https://info.onedoc.ch/en/invoice/physio-tarif/) - [PsyTarif (581/582)New](https://info.onedoc.ch/en/invoice/psytarif/) - [Swiss Dental Hygienist (SDH) Tarif](https://info.onedoc.ch/en/invoice/tarif-sdh/) - [Tarif 595Coming soon](https://info.onedoc.ch/en/tarif-595/) - [Covercard](https://info.onedoc.ch/en/invoice/covercard/) - [QR-bill](https://info.onedoc.ch/en/invoice/qr-bills/) - [Secure invoice transmission to the patient (TG)](https://info.onedoc.ch/en/invoice/third-party-guarantor/) - [Invoice transmission to the insurance (TP)](https://info.onedoc.ch/en/invoice/third-party-payment/) - [Payment reminders](https://info.onedoc.ch/en/invoice/payment-reminders/) - [Payment reconciliation](https://info.onedoc.ch/en/invoice/automatic-payment-reconciliation/) - [Year-end closing](https://info.onedoc.ch/en/invoice/year-end-closing/) - [VAT return](https://info.onedoc.ch/en/invoice/vat-return/) - [Statistics](https://info.onedoc.ch/en/invoice/statistics/) - [Emma: AI Phone AssistantLaunching](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc LinkNew](https://info.onedoc.ch/en/link/) - [OneDoc InboxLaunching](https://info.onedoc.ch/en/inbox/) - [Medication requestsNew](https://info.onedoc.ch/en/inbox/medication-requests/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Teleconsultation modulePopular](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Screen sharing](https://info.onedoc.ch/en/visio/screen-sharing/) - [Professional background for teleconsultation](https://info.onedoc.ch/en/visio/background-teleconsultation/) - [Audio and Video settings](https://info.onedoc.ch/en/visio/audio-video-setting/) - [Solutions](#) - [Your needs](https://info.onedoc.ch/en/needs/) - [Increase your visibility](https://info.onedoc.ch/en/needs/increase-visibility/) - [Get more new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Retain your patientsPopular](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Automate the follow-up of your existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) - [Manage care protocols easily](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Keep your patients in your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Easily refer your patientsPopular](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive qualified referrals](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Limit the number of no-showsPopular](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Reduce the number of incoming callsPopular](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Stay connected with your patients](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Create and manage your invoices](https://info.onedoc.ch/en/needs/create-compliant-invoices/) - [Your specialty](https://info.onedoc.ch/en/specialty/) - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [SpecialistPopular](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Therapist](https://info.onedoc.ch/en/specialty/therapist/) - [PsychologistPopular](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapists](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologists](https://info.onedoc.ch/en/specialty/gynecologists/) - [Aesthetic medicine](https://info.onedoc.ch/en/specialty/aesthetic-medicine/) - [Your healthcare facility](https://info.onedoc.ch/en/specialty/) - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Imaging center](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) - [Connectors](#) - [A-D](#) - [Aeskulap](https://info.onedoc.ch/en/connectors/aeskulap/) - [amétiq siMed](https://info.onedoc.ch/en/connectors/ametiq-simed/) - [Axenita](https://info.onedoc.ch/en/connectors/axenita-axonlab/) - [Carefolio](https://info.onedoc.ch/en/connectors/carefolio/) - [curaMED](https://info.onedoc.ch/en/connectors/curamed/) - [Delemed](https://info.onedoc.ch/en/connectors/delemed/) - [DentaGest](https://info.onedoc.ch/en/connectors/dentagest/) - [Denteo](https://info.onedoc.ch/en/connectors/denteo/) - [E-G](#) - [E-Medicus](https://info.onedoc.ch/en/connectors/e-medicus/) - [E-PAT](https://info.onedoc.ch/en/connectors/e-pat/) - [ElexisNew](https://info.onedoc.ch/en/connectors/elexis/) - [ePaad](https://info.onedoc.ch/en/connectors/epaad/) - [ePhysio](https://info.onedoc.ch/en/connectors/ephysio/) - [ergodent](https://info.onedoc.ch/en/connectors/ergodent/) - [Eyesoft](https://info.onedoc.ch/en/connectors/eyesoft/) - [Google Calendar](https://info.onedoc.ch/en/connectors/google-calendar/) - [H-M](#) - [Handylife](https://info.onedoc.ch/en/connectors/handy-patients/) - [Hexabit Luna](https://info.onedoc.ch/en/connectors/hexabit-luna/) - [ifaNew](https://info.onedoc.ch/en/connectors/ifa/) - [KISIM](https://info.onedoc.ch/en/connectors/cistec-kisim/) - [Liris](https://info.onedoc.ch/en/connectors/liris/) - [Medes](https://info.onedoc.ch/en/connectors/medes/) - [MediCloud](https://info.onedoc.ch/en/connectors/medicloud/) - [MediOnline](https://info.onedoc.ch/en/connectors/medionline-aerztekasse/) - [Mediway](https://info.onedoc.ch/en/connectors/mediway/) - [N-Q](#) - [NereidaNew](https://info.onedoc.ch/en/connectors/nereida/) - [NEXUS](https://info.onedoc.ch/en/connectors/nexus/) - [Oplus](https://info.onedoc.ch/en/connectors/oplus/) - [Outlook](https://info.onedoc.ch/en/connectors/outlook/) - [PhysioApp](https://info.onedoc.ch/en/connectors/physioapp/) - [Polavis](https://info.onedoc.ch/en/connectors/polavis/) - [Polypoint](https://info.onedoc.ch/en/connectors/polypoint/) - [PraxinovaNew](https://info.onedoc.ch/en/connectors/praxinova/) - [ProPharma](https://info.onedoc.ch/en/connectors/propharma/) - [Pulse Medica](https://info.onedoc.ch/en/connectors/pulse-medica/) - [R-Z](#) - [RockethealthNew](https://info.onedoc.ch/en/connectors/rockethealth/) - [SOFTplus](https://info.onedoc.ch/en/connectors/softplus/) - [Sokle](https://info.onedoc.ch/en/connectors/sokle/) - [tomedoNew](https://info.onedoc.ch/en/connectors/tomedo/) - [Vitomed](https://info.onedoc.ch/en/connectors/vitomed-vitodata/) - [WinLogie](https://info.onedoc.ch/en/connectors/winlogie/) - [WinMed](https://info.onedoc.ch/en/connectors/winmed/) - [ZaWin](https://info.onedoc.ch/en/connectors/zawin/) - [See all our connectors](https://info.onedoc.ch/en/connectors/) - [Resources](#) - [About OneDoc](#) - [Our Mission](https://info.onedoc.ch/en/our-mission/) - [Media](https://info.onedoc.ch/en/media/) - [Blog](https://info.onedoc.ch/en/blog/) - [For general practitioners](https://info.onedoc.ch/en/blog/doctors/) - [For dentists](https://info.onedoc.ch/en/blog/dentists/) - [For dental hygienists](https://info.onedoc.ch/en/blog/dental-hygienists/) - [For pediatricians](https://info.onedoc.ch/en/blog/pediatricians/) - [For ophtalmologists](https://info.onedoc.ch/en/blog/ophtalmologists/) - [For medical center](https://info.onedoc.ch/en/blog/medical-center/) - [For pharmacy](https://info.onedoc.ch/en/blog/pharmacy/) - [For physiotherapists](https://info.onedoc.ch/en/blog/physiotherapists/) - [For psychologists](https://info.onedoc.ch/en/blog/psychologists/) - [For complementary therapists](https://info.onedoc.ch/en/blog/therapists/) - [Resources](#) - [ROI Calculator](https://info.onedoc.ch/en/profitability-calculator/) - [Feature QuizNew](https://info.onedoc.ch/en/feature-quiz/) - [Online visibility audit](https://info.onedoc.ch/en/online-visibility-audit/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) - [EN](https://info.onedoc.ch/en/patient-journey-scan/) - [FR](https://info.onedoc.ch/fr/scan-du-parcours-du-patient/ "Switch to FR (FR)") - [DE](https://info.onedoc.ch/de/patientenpfad-check/ "Switch to DE (DE)") - [IT](https://info.onedoc.ch/it/percorso-del-paziente/ "Switch to IT (IT)") [Book a free demo](https://info.onedoc.ch/en/discover-onedoc-pro/) [Book an appointment](https://www.onedoc.ch/en/) # Assess the efficiency of the patient journey in your practice! Discover how your practice performs at each step of the patient experience and get tailored suggestions to improve efficiency, trust, and engagement. ## Patient journey Scan your patient experience step by step - 1 Communication Information and reminders - 2 Booking experience Access and convenience - 3 Accessibility Modern consultation options - 4 Follow-up and retention Loyalty and continuity - ✓ Result Your patient journey score Step 1 of 4 Communication 25% ## Communication ### How easy is it for patients to find essential information about your services online? * Very easy, information is consistent on our website and various digital profiles Mostly easy, information is available but not always complete Somewhat difficult, patients often call for clarification ### Can patients find information on the type of consultations you offer? * Yes, my expertises and the consultations I offer are clearly listed on all my digital channels Yes, I have some information about it on a digital channel No, I don’t have my expertises and consultation types published I am not sure ### Do you remind patients of their upcoming appointments? * Yes, we have an automated reminder system Yes, but manually No reminders at all ### Through which channels do you provide treatment-related information to your patients? * (Preparation, instructions, expectations) Choose all applicable answers. Verbally during consultation Printed documents Manual email Manual SMS Website page Booking system (automated emails and SMS) Other ## Booking experience ### How easy is it for patients to reach you or your team? * Very easy – multiple channels, quick replies, booking outside office hours Reasonably easy Sometimes difficult — phone lines often busy, email replies only during office hours Hard — limited availability, long response times, no booking option outside office hours ### How can patients currently book an appointment with you? * Choose all applicable answers. By phone By email Via my website’s booking form Through an online booking platform By walk-in / front desk Via SMS / WhatsApp Through a patient portal or app (e.g., Well, Compassana…) Through referrals from other professionals Other ### How long does it typically take for a patient to secure an appointment? * Immediately, for example via online booking Within 1–2 days Within several days Longer ### How quickly do you re-book cancelled appointments? * Super quickly, with online booking cancelled appointments are automatically available as free slots again Fairly quick, we have internal systems to give out free appointments to waiting patients We usually don’t fill appointments that were cancelled I am not sure ## Accessibility ### How do you manage consultations for patients who cannot physically come to the practice? * We regularly offer teleconsultation via video or phone Occasionally, when necessary we offer consultations via phone Rarely, only for exceptions Not at all ### How accessible is your practice for patients with busy schedules or urgent needs? * Very accessible, we offer slots early in the morning or late at night Moderately accessible Limited access Low accessibility — long waits, few options ## Follow-up and retention ### Do you follow up with patients after their appointment? * Yes — automated messages or reminders Sometimes — manually Rarely Never ### How well do you maintain long-term patient relationships? * Very well — consistent communication and convenient tools Fairly well — but could be improved Difficult — we lose patients due to lack of follow-up Poor — retention is a challenge ## Excellent patient journey Your practice already offers a strong, modern and patient-friendly experience. Here's how you can further improve: - Strengthen efficiency with OneDoc’s solutions integrated into your practice software. - Automate SMS and email reminders. - Provide clear online treatment descriptions, consistent on all channels. - Maintain an SEO optimised online profile for strong visibility. - Offer additional availability via video consultations. Discover how OneDoc Pro can take your patient journey to the next level  Book a free demo ## Good journey, but there's room for improvement You are on the right track, but some gaps may create friction for your patients. These tips can help improve your patient journey: - Offer __online booking__ to reduce workload. - Automate confirmations and reminders. - Make your digital presence clearer and more structured for higher ranking. - Add __video consultations__ to stay accessible. Discover how OneDoc Pro can take your patient journey to the next level  Book a free demo ## Your patient journey needs reinforcement Patients may currently face uncertainty, inconveniences, or barriers to reaching your practice. Start with these steps to improve your patient journey: - Build trust through clear digital information, optimised for search engine rankings. - Increase accessibility with online booking around the clock. - Reduce administrative workload with automated communication. - Strengthen long-term patient relationships. Discover how OneDoc Pro can take your patient journey to the next level  Book a free demo Previous Next ###### Your questions about patient journeys and OneDoc #### Why is it important to have a strong patient journey as a healthcare professional? A strong and convenient patient journey ensures that patients can easily navigate every step of their healthcare experience — from finding your practice and booking an appointment to receiving follow-up care. When these steps are smooth, efficient, and transparent, patients feel more supported and are more likely to trust your practice. A well-designed patient journey also reduces administrative workload, minimises unnecessary delays, and helps you deliver care with greater consistency. In a competitive healthcare environment, offering a seamless experience can significantly enhance patient satisfaction, loyalty, and online reputation. #### How does OneDoc improve my patient journey? OneDoc enhances the patient journey by simplifying and digitising essential touchpoints in your practice. Patients can [quickly find you online](https://info.onedoc.ch/en/needs/increase-visibility/), [book appointments 24/7](https://info.onedoc.ch/en/hub/online-booking/), [receive automated reminders](https://info.onedoc.ch/en/hub/sms-reminders/), and manage their bookings independently — all without adding administrative work for your team. For your practice, [OneDoc reduces phone traffic](https://info.onedoc.ch/en/needs/reduce-incoming-calls/), improves schedule accuracy, and ensures that [patients arrive better informed](https://info.onedoc.ch/en/hub/confirmation-email/) and prepared. #### I already use a practice software. Can I still benefit from OneDoc's features and improve my patient journey? Yes! OneDoc Pro integrates with [more than 30 of the most commonly used practice softwares](https://info.onedoc.ch/en/connectors/) in Switzerland. We take care of the synchronisation, so that you can benefit from our features, without changing your habits. [Get in touch with our team](https://info.onedoc.ch/en/discover-onedoc-pro/) to learn more. ##### About OneDoc - [About us](https://info.onedoc.ch/en/our-mission/) - [Media](https://info.onedoc.ch/en/media/) - [Cookie Policy](https://info.onedoc.ch/en/cookie-policy/) - [Privacy Center](https://privacy.onedoc.ch/en) [Consent management](javascript:Didomi.preferences.show%28%29) ##### Our other websites - [pro.onedoc.ch: app for healthcare professionals](https://pro.onedoc.ch/en/) - [onedoc.ch: online appointment booking platform](https://www.onedoc.ch/en/) ##### Languages - [FR](https://info.onedoc.ch/en/ "Switch to FR (FR)") - [DE](https://info.onedoc.ch/de/ "Switch to DE (DE)") - [IT](https://info.onedoc.ch/it/ "Switch to IT (IT)") - [EN](https://info.onedoc.ch/en/ "Switch to EN (EN)") ##### Our software - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [Profile on OneDoc.ch](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Online appointment booking](https://info.onedoc.ch/en/hub/online-booking/) - [Booking widget](https://info.onedoc.ch/en/hub/widget/) - [Google booking button](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Reminder SMS](https://info.onedoc.ch/en/hub/sms-reminders/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Emma, your virtual phone assistant](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc Inbox](https://info.onedoc.ch/en/inbox/) ##### Use cases - [Increase your practice's visibility](https://info.onedoc.ch/en/needs/increase-visibility/) - [Retain patients with a digital experience](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Get new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Easily manage care protocols](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Reduce no-shows](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Keep your patients in your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Refer your patients to colleagues](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive referrals](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Reduce incoming calls](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Stay connected with your patients remotely](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Automate follow-up for existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) - [Create and manage your invoices with OneDoc Invoice](https://info.onedoc.ch/en/needs/create-compliant-invoices/) ##### Our solutions by specialty - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [Specialist](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Complementary therapist](https://info.onedoc.ch/en/specialty/therapist/) - [Psychologist](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapist](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologist](https://info.onedoc.ch/en/specialty/gynecologists/) ##### Our solutions by structure - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Radiology centre](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) ##### Resources - [OneDoc Pro Blog](https://info.onedoc.ch/en/blog/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) - [Profitability Calculator](https://info.onedoc.ch/en/profitability-calculator/) ##### Latest articles - [Patient communication: 5 practical tools](https://info.onedoc.ch/en/blog/all-specialties/how-can-you-communicate-effectively-with-patients-5-tools-that-can-help-you-in-your-daily-work/) - [Answering machine message examples for your practice](https://info.onedoc.ch/en/blog/all-specialties/answering-messages-medical-practice/) - [Digital health: Swiss patients' expectations](https://info.onedoc.ch/en/blog/all-specialties/study-digital-tools-healthcare/) - [AI and the patient care journey in Switzerland](https://info.onedoc.ch/en/blog/all-specialties/artificial-intelligence-patient-journey-switzerland/) - [Electronic patient record (EPR): what is mandatory](https://info.onedoc.ch/en/blog/all-specialties/electronic-patient-records-mandatory/) - [Offering the EPR as a healthcare professional](https://info.onedoc.ch/en/blog/all-specialties/offer-electronic-patient-record-epr-healthcare-professional/) - [Automating tasks in a medical practice](https://info.onedoc.ch/en/blog/all-specialties/automating-tasks-in-a-medical-practice-how-can-you-really-save-time-for-your-patients/) - [Doctor-medical assistant coordination](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/) - [How to start digitalizing your medical practice](https://info.onedoc.ch/en/blog/all-specialties/digitalizing-medical-practices/) - [Setting up your medical practice waiting room](https://info.onedoc.ch/en/blog/all-specialties/waiting-room-medical-practice/) © 2026 OneDoc SA - Made with  in Switzerland Close