Automatically confirm every appointment by email
With OneDoc Hub, each appointment, whether booked online or directly at your practice, is confirmed automatically by email. Your patients get all the key details, and your team has nothing extra to manage.
Everything you need to know about confirmation emails and how they simplify the patient journey
Send a confirmation email as soon as the appointment is booked
A confirmation email is sent as soon as the appointment is booked. Whether the booking was made online or at the front desk, patients receive all key details:
- The exact date and time
- The healthcare professional and clinic name
- The full address, including useful info (floor, intercom, parking, etc.)
Add custom information for each type of appointment
Beyond standard details, you can include specific instructions based on the consultation type. Examples include: “Come fasting”, “Bring your insurance card”, or “Plan to be accompanied”. These help patients prepare properly and support better care outcomes.
Allow patients to add appointments to their calendar
Each email includes a file that lets patients save the appointment directly into their calendar (e.g. Google Calendar, Outlook, Apple Calendar or Infomaniak Calendar). This reduces the chance of forgetting and improves attendance.
An automatic email with clear appointment details and no extra admin
Confirmation emails from OneDoc Hub give patients all the essential information up front. Fewer phone calls, better prep, and no added work for your team.
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Frequently asked questions about confirmation emails
How does automatic confirmation email sending work with OneDoc Hub?
With OneDoc Hub, sending confirmation emails is fully automated. As soon as an appointment is booked, whether online by the patient or directly at the practice, a confirmation email is sent immediately. This email contains all the essential information, such as the date and time of the appointment, the name of the healthcare professional, the full address of the practice, and any specific instructions (access codes, floor, parking, etc.).
Is it possible to customize confirmation emails?
Yes, OneDoc Hub allows you to customize confirmation emails based on the reason for the appointment. In addition to standard administrative information, you can add specific instructions tailored to each type of appointment. For example, you can include recommendations such as “come on an empty stomach,” “bring your insurance card,” or “bring someone with you.” This customization improves patient preparation, reduces phone inquiries, and ensures optimal care as soon as they arrive at the office.