Since its creation, Physio 7 has grown to include seven physiotherapy centers across French-speaking Switzerland. With locations in Geneva, Fribourg, Lausanne, and Montreux, the group continues to expand steadily. Their secret? A balance between patient-centered care and smart use of digital tools. By adopting OneDoc, Physio 7 simplified the patient journey, strengthened its online visibility, and streamlined team operations.
The challenge for Physio 7: making physiotherapy more accessible without overloading internal management
Physio 7 built its reputation on simple values: active rehabilitation, personalized follow-up, and specialized teams. From the start, however, one central question remained: how to make these services known beyond word-of-mouth and how to meet growing patient demand without overwhelming the secretarial staff?
In 2019, even before the pandemic, Physio 7 decided to invest in online appointment booking — a practice still uncommon in the physiotherapy field at the time.
The solution: seamless integration of online booking with OneDoc
The OneDoc team supported Physio 7 through a gradual implementation process, starting with a test calendar in a pilot center. After complete training and customizing the solution to fit the group’s needs, the results were immediate: patients adopted the service, and secretaries could finally breathe.
What are the main benefits of OneDoc Pro for Physio 7?
1. OneDoc connects directly with MediOnline, the group’s internal management software. Appointments booked through OneDoc appear automatically in MediOnline, with no double entry required. The secretaries continue using their usual tools while enjoying the benefits of digitalization.
It takes pressure off the phones. Automated appointment booking is especially convenient for patients already followed by the center, helping us reduce administrative workload and dedicate more time to other important tasks.
2. OneDoc also serves as a local visibility booster. The profiles of Physio 7 centers, optimized on OneDoc.ch for Google and ChatGPT, appear among the top search results. The result: the group is more visible, easier to find, and easier to contact.
50% of our patients find us through search engines!
Discover OneDoc Pro for physiotherapists
The results: more patients, fewer calls, and stronger visibility
In just a few months, Physio 7 saw tangible improvements:
- 1,500 online requests per year managed efficiently
- 30% of appointments booked online
- Reduced phone workload
- Better schedule optimization
- Higher patient satisfaction
Today we handle about 1,500 requests per year, and we’ve seen that around 30% of appointments are booked online — which is quite significant!
It’s worth noting that automatic SMS reminders and email confirmations significantly reduce missed or forgotten appointments. At the same time, enhanced visibility on Google attracts new patients in every city.
A lasting impact on the quality of physiotherapy care
By automating appointment scheduling and reducing repetitive tasks, Physio 7 was able to refocus its energy on what matters most: the patient. Physiotherapists now have more time for follow-up and rehabilitation, while secretaries can focus on coordination and welcoming patients. OneDoc didn’t just add to their operations — it made them smoother, more modern, and more human.
