Since 2020, teleconsultation has profoundly transformed the Swiss medical landscape. In pediatrics, it offers a practical solution to reduce travel, reassure families, and simplify children’s follow-up.
In Zurich, Winterthur, and Lucerne, Dr. Christine Winter, a pediatrician at Swiss Medi Kids, has been practicing teleconsultation exclusively since 2022. Convinced of its effectiveness, she shares how this digital approach improves the quality of care while maintaining human connection.
A demanding daily life for families and physicians
Pediatric consultations often require extensive coordination: travel, long waits, siblings to manage, unexpected emergencies. For many parents, these challenges make quick access to medical advice difficult.
Dr. Winter observes this every day:
Children are often calmer when they can stay at home in a familiar environment. This calmness also allows parents to describe symptoms more accurately.
Beyond comfort, this approach also addresses a structural need: reducing the burden on pediatric practices and emergency departments while providing a reliable first medical assessment remotely.
Easier access to pediatric consultations with OneDoc Visio
At Swiss Medi Kids, Dr. Winter uses OneDoc’s teleconsultation solution to support her young patients every day. The tool allows her to manage video calls easily — without installation or technical skills.
I receive an email directly from OneDoc and simply click the link to connect with the parents.
This simplicity allows her to focus on what matters most: diagnosing young patients, listening, and providing medical guidance to parents.
When a physical examination is needed, Dr. Winter works closely with her colleagues at the clinic to ensure children are quickly referred for in-person care.
Thanks to OneDoc, families can quickly obtain medical advice from anywhere in Switzerland, while benefiting from seamless continuity of care between teleconsultation and in-person visits.
Discover the features of OneDoc Visio
Tangible results: comfort, responsiveness, and trust
The experience speaks for itself. According to Dr. Winter, 80 to 90% of requests can be resolved directly remotely. And the benefits go both ways:
- Parents find it practical, reassuring, and fast.
- For doctors, it’s an effective way to monitor patients while optimizing their schedule.
For large families or when parents aren’t feeling well, teleconsultation is a real breath of fresh air.
By reducing travel, waiting times, and contagion risks, teleconsultation significantly improves children’s comfort and family peace of mind.
For Dr. Winter, the future is clear:
This is the future! More and more people want to solve their problems quickly and directly from their phone.
