Located just a few minutes from Bern train station, the ophthalmology practice of Dr. Claudia Meier and Dr. Kaspar Schürch perfectly illustrates the digital transformation of the healthcare sector. By choosing OneDoc Pro, both practitioners have simplified their organization, increased their visibility, and provided their patients with a smooth, modern, and flexible experience.
From endless calls to administrative exhaustion
Before going digital, Dr. Meier and Dr. Schürch faced a situation familiar to many practices: manually filled appointment slots, cancellations by phone, and a constantly busy front desk.
Administrative management became increasingly time-consuming and limited the time available for patient care. The team spent much of the day answering calls, rescheduling appointments, or coordinating availabilities between practitioners.
This overload affected the practice’s efficiency and slowed its growth. It was necessary to find a way to reduce administrative workload while giving patients more autonomy — without compromising the quality of care.
A digital transformation focused on simplicity and visibility
To modernize their organization, Dr. Meier and Dr. Schürch chose OneDoc Pro — a solution that combines online appointment booking and seamless integration with the practice’s software.
- From day one, the system allowed patients to book appointments online 24/7, according to their availability.
- The OneDoc profile of the practice now serves as a digital showcase: patients can learn about the services offered, check availability, and book in just a few clicks.
- Automatic confirmations and reminders have reduced the administrative workload and minimized no-shows.
- Two-way synchronization with their management software ensures instant updates to calendars — without double entry or data loss.
For the practitioners, this has meant a significant time savings and better coordination within the team. At the same time, this approach combines greater visibility with an improved patient experience.
Discover the features of OneDoc Hub
For more patient autonomy and a smoother practice workflow
A few months after implementing OneDoc Pro:
- The number of incoming calls decreased significantly,
- appointment scheduling became automated,
- and the daily workflow of the practice became much smoother.
Patients — whether younger professionals or seniors — appreciate the freedom to book anytime and the user-friendly OneDoc interface.
For the administrative staff, this also means more time for welcoming patients, coordination, and communication.
This new organization has also strengthened the practice’s image: modern, accessible, and patient-centered.
Through this transformation, Dr. Meier and Dr. Schürch have proven that it is possible to digitalize without adding complexity and to use technology to strengthen human relationships.
