How can a newly launched ophthalmology center gain visibility on Google, fill its schedule, and save several thousand minutes of secretarial time? This was the challenge taken on by Dr. Bao Khanh Tran, founder of the Y··Vision center in Yverdon, by integrating OneDoc from day one. In this article, discover how OneDoc enabled Dr. Tran to combine rapid growth, administrative efficiency, and a better patient experience.
Getting known and filling the schedule: the challenges of opening an ophthalmology center
When launching Y··Vision, Dr. Bao Khanh Tran faced several strategic challenges: Quickly attract new patients in a region where the practice was still little known, by becoming visible on Google in the first months. Offer 24/7 accessibility, since most patients look for an appointment in the evening or on weekends, when the front desk is closed. Reduce the administrative workload of the front desk: each phone booking takes 5 to 10 minutes of manual entry, with a non-negligible risk of errors.
Booking by phone takes 5 to 10 minutes for every call. If you take 1,000 appointments times 5 to 10 minutes, that’s between 5,000 and 10,000 minutes saved over the year — it’s huge!
OneDoc, a strategic choice to boost visibility and efficiency
To meet these challenges, Dr. Bao Khanh Tran integrated OneDoc from the opening of the practice. Several features proved decisive:
- 24/7 online booking, allowing patients to make appointments at any time.
A patient can book on Sunday evening at 10 p.m., directly online.
- Synchronization with the Liris medical software, which avoids double entry and errors. Appointments booked via OneDoc appear automatically in the practice calendar.
- Fast indexing on Google, essential to get known from the very start.
I typed my first name into Google and immediately found my OneDoc profile. Even the center’s website appeared below.
- Smooth and fast setup, which made it possible to be up and running in just a few days.
Getting started with OneDoc was very easy. We were pleasantly surprised by how quickly you handle the indexing.
Ophthalmologists’ favorite OneDoc Pro features
Tangible results from the very first year
Better online visibility, essential for making a medical practice known from day one. 
+1,000 new patients booked via OneDoc in the first year. 
5,000 to 10,000 minutes saved for the front desk, freed up for other higher-value tasks.
A more inclusive patient experience
For Dr. Tran, online booking is not just about efficiency: it is also a direct improvement to the patient experience.
Some people still prefer to call, and that’s great. But others — myself included — book on Sunday evening. And thanks to OneDoc, they can do it completely on their own.
This flexibility particularly benefits patients with specific needs. With the Dystinctif association, which supports people with autism, Dr. Bao Khanh Tran observed that many choose OneDoc to avoid the phone call. This advance notice also helps tailor the welcome — for example, by preparing a calmer, more isolated waiting area for their visit.
Toward a modernized ophthalmology practice
For Dr. Tran, digitalization is an essential lever:
Technology is a tool. In healthcare, we need to embrace it and move forward, because that’s where we’re headed.
OneDoc and Liris illustrate this evolution: far from replacing the human relationship, they reinforce it by freeing up time and simplifying organization.
