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Assess the efficiency of
the patient journey in your practice!

Discover how your practice performs at each step of the patient experience and get tailored suggestions to improve efficiency, trust, and engagement.

Step 1 of 4 Communication

25%

Communication

How easy is it for patients to find essential information about your services online? *

Can patients find information on the type of consultations you offer? *

Do you remind patients of their upcoming appointments? *

Through which channels do you provide treatment-related information to your patients? *

(Preparation, instructions, expectations)

Choose all applicable answers.

Booking experience

How easy is it for patients to reach you or your team? *

How can patients currently book an appointment with you? *

Choose all applicable answers.

How long does it typically take for a patient to secure an appointment? *

How quickly do you re-book cancelled appointments? *

Accessibility

How do you manage consultations for patients who cannot physically come to the practice? *

How accessible is your practice for patients with busy schedules or urgent needs? *

Follow-up and retention

Do you follow up with patients after their appointment? *

How well do you maintain long-term patient relationships? *

Your questions about patient journeys and OneDoc

Why is it important to have a strong patient journey as a healthcare professional?

A strong and convenient patient journey ensures that patients can easily navigate every step of their healthcare experience — from finding your practice and booking an appointment to receiving follow-up care. When these steps are smooth, efficient, and transparent, patients feel more supported and are more likely to trust your practice.
A well-designed patient journey also reduces administrative workload, minimises unnecessary delays, and helps you deliver care with greater consistency. In a competitive healthcare environment, offering a seamless experience can significantly enhance patient satisfaction, loyalty, and online reputation.

How does OneDoc improve my patient journey?

OneDoc enhances the patient journey by simplifying and digitising essential touchpoints in your practice. Patients can quickly find you online, book appointments 24/7, receive automated reminders, and manage their bookings independently — all without adding administrative work for your team.
For your practice, OneDoc reduces phone traffic, improves schedule accuracy, and ensures that patients arrive better informed and prepared.

I already use a practice software. Can I still benefit from OneDoc's features and improve my patient journey?

Yes! OneDoc Pro integrates with more than 30 of the most commonly used practice softwares in Switzerland. We take care of the synchronisation, so that you can benefit from our features, without changing your habits. Get in touch with our team to learn more.