Since the beginning of 2024, Gyn Praxis Stockerstrasse, founded by Dr. med. Trensz and Dipl. Physician Haller, has been operating in the center of Zurich. From the very start, the team chose to integrate OneDoc Pro for online appointment booking and administrative management of appointments.
The goal: to have a reliable, efficient, and easy-to-use system from day one.
A need for simplicity and efficiency from day one
Opening a new medical practice comes with many challenges: planning, team coordination, medical software setup, and communication with patients. For Dr. Trensz and Dr. Haller, it was essential to manage appointments efficiently from the very first day—without overloading the reception desk or facing technical complexity.
I was already familiar with OneDoc from my previous practice and knew we had to use it in our new one as well.
The team was looking for a simple solution that could integrate with their internal management software (Axenita) and allow patients to book online even before the opening of the practice.
Reliability and responsiveness of the technical support were also key criteria.
Even in case of difficulty, a OneDoc advisor immediately takes charge to help us quickly—and was even reachable in the evening.
OneDoc Pro: an integrated solution for appointment booking and care coordination
The synchronization between OneDoc and Axenita was set up before the practice opened, ensuring a fully operational configuration from day one.
Patients could immediately book their appointments online, without having to call.
OneDoc has greatly facilitated the launch of our practice and is now an integral part of our daily work. We can recommend this platform without hesitation.
The team now benefits from a fully automated system:
- real-time display of availabilities
- automatic SMS and email reminders
- direct synchronization with the practice calendar
This approach has reduced administrative exchanges and given the team more time to focus on patient care.
Discover the features of OneDoc Hub
The result: fewer no-shows and at least 50% of appointments booked online
Within just a few months, online appointment booking has become an essential tool for the practice’s patients.
Today, everything happens online, and for younger patients, it’s become second nature. In our practice, at least 50% of appointments are booked online, and that number keeps growing.
The system’s flexibility allows patients to cancel or reschedule their appointments easily, which reduces absences. Automatic reminders and online appointment management have significantly reduced no-shows, while OneDoc’s intuitive interface makes the team’s daily work easier.
Thanks to this, we have very few unexcused absences.
