In a general practice, everything relies on coordination. Each day is a sequence of consultations, follow-ups, and measurements, often shared between the general practitioner and the medical assistant. In reality, however, you can easily encounter practical obstacles: mismatched schedules, double bookings, missing information, unexpected waiting times… The result: wasted time, stress, and a less smooth patient journey.
Challenges in coordination between doctors and medical assistants
- Unaligned schedules: The patient books a consultation with the doctor, but the assistant’s slot isn’t created. On the day, you must improvise, and the patient ends up waiting.
- Chain delays: A measurement takes a few extra minutes, a poorly placed slot disrupts the rhythm, and the entire morning becomes desynchronized. The assistant must rush, the doctor takes another patient, and delays pile up.
- Scattered information transfer: Vitals are written on paper or stored in a separate file. When it’s time for the consultation, data is missing or hard to find. Measurements are redone and the same questions are asked again.
- Confusing patient journey: Communication is unclear. Patients don’t know whether they should come early for measurements and go directly to the consultation, wasting everyone’s time.
The real need: automating coordination
For care to be smooth, it’s not enough to have good tools: they must communicate with each other.
With OneDoc Pro, the booking system automatically checks the availabilities of both the doctor and the assistant before offering a time slot.
Results: an optimized patient flow, a calmer team, and better time management focused on care.
Concrete example of how to use multi-step OneDoc Pro appointments in general practice
A patient wants to book a follow-up appointment via OneDoc Pro. OneDoc checks the schedules in real time and only offers compatible combinations. The patient books one appointment and, in the background, two coordinated slots are automatically reserved in the doctor’s and assistant’s calendars, for example:
- Slot 1: Medical assistant: blood pressure, weight, pulse, rapid tests.
- Slot 2: General practitioner: interpretation, treatment adjustments, advice.
For the patient, this means a clear and efficient journey, and for the practice, it’s an organization without friction, re-entry, or time loss.
Note that in general practice, multi-step appointments can be useful in many cases such as regular follow-up consultations, annual health check-ups, or specific care programs (e.g. diabetes or cardiovascular follow-up), all of which involve pre-measurements.
Our other solutions to save your practice time
The 3 main benefits of automating schedule coordination between doctors and assistants
- Fewer manual tasks: No need to manage links between calendars manually.
- No double bookings: Slots are automatically checked before being available online.
- Smoother patient experience: The patient arrives on time for the first step, the process is simplified, waiting times are reduced, and satisfaction is increased.
Discover multi-step appointments for other specialties:
An optimized organization that benefits patients and the entire care team
Multi-step appointments between doctors and assistants improve internal organization and the quality of care within your practice. By reducing administrative and organizational constraints, you simplify the management of patients while offering them a better in-practice experience.
