[](https://info.onedoc.ch/en/) - [Software](#) - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [OneDoc Profile](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Online appointment bookingPopular](https://info.onedoc.ch/en/hub/online-booking/) - [Book online button on GooglePopular](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Partner healthcare platforms](https://info.onedoc.ch/en/hub/partner-healthcare-platform/) - [WidgetPopular](https://info.onedoc.ch/en/hub/widget/) - [Medical agenda](https://info.onedoc.ch/en/hub/medical-agenda/) - [Step-by-steps appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [Medical resources management](https://info.onedoc.ch/en/hub/medical-resources-management/) - [Referral](https://info.onedoc.ch/en/hub/referral/) - [SMS reminder for booked appointmentPopular](https://info.onedoc.ch/en/hub/sms-reminders/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [Consultation notes](https://info.onedoc.ch/en/hub/consultation-notes/) - [Follow-up appointment recallNew](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [Tarif 590Popular](https://info.onedoc.ch/en/invoice/tarif-590/) - [Physio TarifPopular](https://info.onedoc.ch/en/invoice/physio-tarif/) - [PsyTarif (581/582)New](https://info.onedoc.ch/en/invoice/psytarif/) - [Swiss Dental Hygienist (SDH) Tarif](https://info.onedoc.ch/en/invoice/tarif-sdh/) - [Tarif 595Coming soon](https://info.onedoc.ch/en/tarif-595/) - [Covercard](https://info.onedoc.ch/en/invoice/covercard/) - [QR-bill](https://info.onedoc.ch/en/invoice/qr-bills/) - [Secure invoice transmission to the patient (TG)](https://info.onedoc.ch/en/invoice/third-party-guarantor/) - [Invoice transmission to the insurance (TP)](https://info.onedoc.ch/en/invoice/third-party-payment/) - [Payment reminders](https://info.onedoc.ch/en/invoice/payment-reminders/) - [Payment reconciliation](https://info.onedoc.ch/en/invoice/automatic-payment-reconciliation/) - [Year-end closing](https://info.onedoc.ch/en/invoice/year-end-closing/) - [VAT return](https://info.onedoc.ch/en/invoice/vat-return/) - [Statistics](https://info.onedoc.ch/en/invoice/statistics/) - [Emma: AI Phone AssistantSoon available](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc LinkNew](https://info.onedoc.ch/en/link/) - [OneDoc InboxSoon available](https://info.onedoc.ch/en/inbox/) - [Medication requestsNew](https://info.onedoc.ch/en/inbox/medication-requests/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Teleconsultation modulePopular](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Screen sharing](https://info.onedoc.ch/en/visio/screen-sharing/) - [Professional background for teleconsultation](https://info.onedoc.ch/en/visio/background-teleconsultation/) - [Audio and Video settings](https://info.onedoc.ch/en/visio/audio-video-setting/) - [Solutions](#) - [Your needs](https://info.onedoc.ch/en/needs/) - [Increase your visibility](https://info.onedoc.ch/en/needs/increase-visibility/) - [Get more new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Retain your patientsPopular](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Automate the follow-up of your existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) - [Manage care protocols easily](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Keep your patients in your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Easily refer your patientsPopular](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive qualified referrals](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Limit the number of no-showsPopular](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Reduce the number of incoming callsPopular](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Stay connected with your patients](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Create and manage your invoices](https://info.onedoc.ch/en/needs/create-compliant-invoices/) - [Your specialty](https://info.onedoc.ch/en/specialty/) - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [SpecialistPopular](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Therapist](https://info.onedoc.ch/en/specialty/therapist/) - [PsychologistPopular](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapists](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologists](https://info.onedoc.ch/en/specialty/gynecologists/) - [Aesthetic medicine](https://info.onedoc.ch/en/specialty/aesthetic-medicine/) - [Your healthcare facility](https://info.onedoc.ch/en/specialty/) - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Imaging center](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) - [Connectors](#) - [A-D](#) - [Aeskulap](https://info.onedoc.ch/en/connectors/aeskulap/) - [amétiq siMed](https://info.onedoc.ch/en/connectors/ametiq-simed/) - [Axenita](https://info.onedoc.ch/en/connectors/axenita-axonlab/) - [Carefolio](https://info.onedoc.ch/en/connectors/carefolio/) - [curaMED](https://info.onedoc.ch/en/connectors/curamed/) - [Delemed](https://info.onedoc.ch/en/connectors/delemed/) - [DentaGest](https://info.onedoc.ch/en/connectors/dentagest/) - [Denteo](https://info.onedoc.ch/en/connectors/denteo/) - [E-G](#) - [E-Medicus](https://info.onedoc.ch/en/connectors/e-medicus/) - [E-PAT](https://info.onedoc.ch/en/connectors/e-pat/) - [ElexisNew](https://info.onedoc.ch/en/connectors/elexis/) - [ePaad](https://info.onedoc.ch/en/connectors/epaad/) - [ePhysio](https://info.onedoc.ch/en/connectors/ephysio/) - [ergodent](https://info.onedoc.ch/en/connectors/ergodent/) - [Eyesoft](https://info.onedoc.ch/en/connectors/eyesoft/) - [Google Calendar](https://info.onedoc.ch/en/connectors/google-calendar/) - [H-M](#) - [Handylife](https://info.onedoc.ch/en/connectors/handy-patients/) - [Hexabit Luna](https://info.onedoc.ch/en/connectors/hexabit-luna/) - [ifaNew](https://info.onedoc.ch/en/connectors/ifa/) - [KISIM](https://info.onedoc.ch/en/connectors/cistec-kisim/) - [Liris](https://info.onedoc.ch/en/connectors/liris/) - [Medes](https://info.onedoc.ch/en/connectors/medes/) - [MediCloud](https://info.onedoc.ch/en/connectors/medicloud/) - [MediOnline](https://info.onedoc.ch/en/connectors/medionline-aerztekasse/) - [Mediway](https://info.onedoc.ch/en/connectors/mediway/) - [N-Q](#) - [NereidaNew](https://info.onedoc.ch/en/connectors/nereida/) - [NEXUS](https://info.onedoc.ch/en/connectors/nexus/) - [Oplus](https://info.onedoc.ch/en/connectors/oplus/) - [Outlook](https://info.onedoc.ch/en/connectors/outlook/) - [PhysioApp](https://info.onedoc.ch/en/connectors/physioapp/) - [Polavis](https://info.onedoc.ch/en/connectors/polavis/) - [Polypoint](https://info.onedoc.ch/en/connectors/polypoint/) - [PraxinovaNew](https://info.onedoc.ch/en/connectors/praxinova/) - [ProPharma](https://info.onedoc.ch/en/connectors/propharma/) - [Pulse Medica](https://info.onedoc.ch/en/connectors/pulse-medica/) - [R-Z](#) - [RockethealthNew](https://info.onedoc.ch/en/connectors/rockethealth/) - [SOFTplus](https://info.onedoc.ch/en/connectors/softplus/) - [Sokle](https://info.onedoc.ch/en/connectors/sokle/) - [tomedoNew](https://info.onedoc.ch/en/connectors/tomedo/) - [Vitomed](https://info.onedoc.ch/en/connectors/vitomed-vitodata/) - [WinLogie](https://info.onedoc.ch/en/connectors/winlogie/) - [WinMed](https://info.onedoc.ch/en/connectors/winmed/) - [ZaWin](https://info.onedoc.ch/en/connectors/zawin/) - [See all our connectors](https://info.onedoc.ch/en/connectors/) - [Resources](#) - [About OneDoc](#) - [Our Mission](https://info.onedoc.ch/en/our-mission/) - [Media](https://info.onedoc.ch/en/media/) - [Blog](https://info.onedoc.ch/en/blog/) - [For general practitioners](https://info.onedoc.ch/en/blog/doctors/) - [For dentists](https://info.onedoc.ch/en/blog/dentists/) - [For dental hygienists](https://info.onedoc.ch/en/blog/dental-hygienists/) - [For pediatricians](https://info.onedoc.ch/en/blog/pediatricians/) - [For ophtalmologists](https://info.onedoc.ch/en/blog/ophtalmologists/) - [For medical center](https://info.onedoc.ch/en/blog/medical-center/) - [For pharmacy](https://info.onedoc.ch/en/blog/pharmacy/) - [For physiotherapists](https://info.onedoc.ch/en/blog/physiotherapists/) - [For psychologists](https://info.onedoc.ch/en/blog/psychologists/) - [For complementary therapists](https://info.onedoc.ch/en/blog/therapists/) - [Resources](#) - [ROI Calculator](https://info.onedoc.ch/en/profitability-calculator/) - [Feature QuizNew](https://info.onedoc.ch/en/feature-quiz/) - [Online visibility audit](https://info.onedoc.ch/en/online-visibility-audit/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) - [EN](https://info.onedoc.ch/en/blog/all-specialties/answering-messages-medical-practice/) - [FR](https://info.onedoc.ch/fr/blog/toutes-les-specialites/exemples-message-repondeur/ "Switch to FR (FR)") - [DE](https://info.onedoc.ch/de/blog/alle-fachgebiete/anrufbeantworter-fuer-arztpraxis/ "Switch to DE (DE)") - [IT](https://info.onedoc.ch/it/blog/tutte-le-specialita/esempi-messaggio-segreteria-telefonica/ "Switch to IT (IT)") [Book a demo](https://info.onedoc.ch/en/discover-onedoc-pro/) [Book an appointment](https://www.onedoc.ch/en/) [OneDoc Pro](https://info.onedoc.ch/en/ "Go to OneDoc Pro.") [Blog](https://info.onedoc.ch/en/blog/ "Go to Blog.") [All specialties](https://info.onedoc.ch/en/blog/all-specialties/ "Go to the All specialties Category archives.") Crafting effective answering machine messages for medical practices # Crafting effective answering machine messages for medical practices Last updated on 09/10/2025 [All specialties](https://info.onedoc.ch/en/blog/all-specialties/)  A __well-thought-out voicemail message__ immediately improves the experience of your patients when they contact [your medical practice](https://info.onedoc.ch/en/specialty/medical-center/). The goal: __be clear, reassuring, useful, and provide solutions__… in less than 30 seconds! Here are 6 proven tips, followed by 4 examples you can use for your practice.  [Find out how to effectively reduce incoming calls to the practice](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) ## Our 6 tips for an effective voicemail message ### 1. Smile, you’re recording! When recording your voicemail message, we recommend keeping a __calm and friendly tone__ (yes, even on voicemail, it’s noticeable!). This helps create a positive and professional image of your practice. ### 2. Start by mentioning the name of your practice Start by stating the __name of your practice or clinic__ so the caller knows right away that they’ve dialed the correct number. *“Hello, you’ve reached Dr. Dupont’s practice.”* Keep this part short! ### 3. Follow up with emergency instructions After briefly mentioning the name of your practice, we recommend always following up __with clear instructions in case of a medical emergency__. For example, you could say: *“If you are facing a medical emergency, hang up and dial 144 immediately.”* This way you __prioritize patient safety__ and reduce stress for the caller. ### 4. Offer an alternative way to contact you, such as online booking Redirect simple requests to __online booking__ to reduce call waiting times: *“We are currently closed. To book an appointment, search for ‘Cabinet Dupont’ on OneDoc or visit our website.”* We recommend __adapting your messages depending on opening/closing hours__ and specific periods (holidays, leave). This helps avoid patient frustration, as you __immediately provide an easy alternative__ for booking! Plus, it saves you time since you’ll only need to answer cases that truly require a call! ### 5. Set clear expectations about response times Indicate __how long it takes you to respond__ to non-urgent messages. Example: *“We respond to all non-urgent messages within one business day.”* This way, if your patients need to be called back, they know how long to expect. ### 6. Say what information to leave (to avoid back-and-forth) Specify the __information needed__ to handle the request effectively: *“Please provide your name, your phone number, and a brief summary of the reason for your call.”* This avoids unnecessary back-and-forth and saves everyone time!  #### Our solutions to reduce administrative time | | | |-------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------| |  [Online booking](https://info.onedoc.ch/en/hub/online-booking/) |  [Reminder SMS](https://info.onedoc.ch/en/hub/sms-reminders/) | |  [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) |  [Integrations with your software](https://info.onedoc.ch/en/connectors/) | [Request a demo](https://info.onedoc.ch) ## Bonus: 4 voicemail message examples you can use right away ### Example 1: During office hours (in consultation) “Hello, you’ve reached Dr. Jean Dupont’s practice. __If you are facing a medical emergency, hang up and dial 144.__ We are currently in consultation. To book an appointment, you can search for ‘Cabinet Jean Dupont’ on OneDoc or visit our website: www.cabinetdrjeandupont.ch. For any other request, please leave your name, your phone number, and a brief message. __We will call you back as soon as possible__. Thank you!” ### Example 2: Outside office hours (evening) “Hello, thank you for calling Dr. Jean Dupont’s practice. __We are currently closed__ and will reopen tomorrow at 9 a.m. __In case of emergency, dial 144__ or go to the nearest emergency room. To book an appointment, you can use OneDoc or our website. For any other question, please leave your name, your phone number, and the reason for your call. __We will call you back as soon as possible__. Thank you.” ### Example 3: Weekend or public holidays “Hello, you’ve reached Dr. Jean Dupont’s practice. __The practice is closed for the weekend__ and will reopen on Monday at 9 a.m. __In case of emergency, dial 144__ or go to the nearest emergency room. Appointments can be booked anytime via OneDoc or on www.cabinetdrjeandupont.ch. Leave your name, your phone number, and your request, __we will call you back on Monday morning__.” ### Example 4: Vacation message “Hello, this is Dr. Jean Dupont’s practice. __We are on vacation until July 28__. __In case of emergency, dial 144__ or go to the nearest emergency room. __For an appointment starting July 29__, go to OneDoc and search for our practice or directly visit our website. For non-urgent requests, please leave your name, your phone number, and the reason for your call. We will get back to you as soon as the practice reopens.” ### Reduce calls to the practice today! You are now ready to record your voicemail message. We recommend __testing the length of your message so that it lasts about 20 to 30 seconds.__ By applying these best practices or using these examples, you provide communication that is __clear, reassuring, and helpful__, even in the absence of staff to answer. Result: a better patient experience and __lighter call management__ for your team!  [Talk to our experts and discover how OneDoc helps you reduce incoming calls.](#) [](https://www.google.com/preferences/source?q=onedoc.ch) [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fanswering-messages-medical-practice%2F "Share on Facebook")[](https://x.com/intent/post?url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fanswering-messages-medical-practice%2F "Share on X")[](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fanswering-messages-medical-practice%2F "Share on LinkedIn") ### On the same topic [](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/ "[Use case] Effective coordination between doctors and medical assistants with OneDoc Pro") - [General practitioners](https://info.onedoc.ch/en/blog/doctors/) ##### [\[Use case\] Effective coordination between doctors and medical assistants with OneDoc Pro](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/ "[Use case] Effective coordination between doctors and medical assistants with OneDoc Pro") [Read the article](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/) [](https://info.onedoc.ch/en/blog/all-specialties/relocate-medical-practice-smooth-transition/ "Ensure a smooth transition when relocating your medical practice") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [Ensure a smooth transition when relocating your medical practice](https://info.onedoc.ch/en/blog/all-specialties/relocate-medical-practice-smooth-transition/ "Ensure a smooth transition when relocating your medical practice") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/relocate-medical-practice-smooth-transition/) [](https://info.onedoc.ch/en/blog/all-specialties/onedoc-comprehensive-support/ "We’re here for you: Get comprehensive support with OneDoc!") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [We’re here for you: Get comprehensive support with OneDoc!](https://info.onedoc.ch/en/blog/all-specialties/onedoc-comprehensive-support/ "We’re here for you: Get comprehensive support with OneDoc!") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/onedoc-comprehensive-support/) [](https://info.onedoc.ch/en/blog/all-specialties/shortage-medical-assistants/ "Shortage of medical assistants: 3 ways to ease your medical practice’s administrative workload") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [Shortage of medical assistants: 3 ways to ease your medical practice’s administrative workload](https://info.onedoc.ch/en/blog/all-specialties/shortage-medical-assistants/ "Shortage of medical assistants: 3 ways to ease your medical practice’s administrative workload") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/shortage-medical-assistants/) [](https://info.onedoc.ch/en/blog/all-specialties/prioritizing-tasks-medical-practice/ "3 methods to effectively prioritize tasks in your medical practice") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [3 methods to effectively prioritize tasks in your medical practice](https://info.onedoc.ch/en/blog/all-specialties/prioritizing-tasks-medical-practice/ "3 methods to effectively prioritize tasks in your medical practice") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/prioritizing-tasks-medical-practice/) [](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/ "[Use case] Effective coordination between doctors and medical assistants with OneDoc Pro") - [General practitioners](https://info.onedoc.ch/en/blog/doctors/) ##### [\[Use case\] Effective coordination between doctors and medical assistants with OneDoc Pro](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/ "[Use case] Effective coordination between doctors and medical assistants with OneDoc Pro") [Read the article](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/) [](https://info.onedoc.ch/en/blog/all-specialties/relocate-medical-practice-smooth-transition/ "Ensure a smooth transition when relocating your medical practice") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [Ensure a smooth transition when relocating your medical practice](https://info.onedoc.ch/en/blog/all-specialties/relocate-medical-practice-smooth-transition/ "Ensure a smooth transition when relocating your medical practice") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/relocate-medical-practice-smooth-transition/) [](https://info.onedoc.ch/en/blog/all-specialties/onedoc-comprehensive-support/ "We’re here for you: Get comprehensive support with OneDoc!") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [We’re here for you: Get comprehensive support with OneDoc!](https://info.onedoc.ch/en/blog/all-specialties/onedoc-comprehensive-support/ "We’re here for you: Get comprehensive support with OneDoc!") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/onedoc-comprehensive-support/) [](https://info.onedoc.ch/en/blog/all-specialties/shortage-medical-assistants/ "Shortage of medical assistants: 3 ways to ease your medical practice’s administrative workload") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [Shortage of medical assistants: 3 ways to ease your medical practice’s administrative workload](https://info.onedoc.ch/en/blog/all-specialties/shortage-medical-assistants/ "Shortage of medical assistants: 3 ways to ease your medical practice’s administrative workload") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/shortage-medical-assistants/) [](https://info.onedoc.ch/en/blog/all-specialties/prioritizing-tasks-medical-practice/ "3 methods to effectively prioritize tasks in your medical practice") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [3 methods to effectively prioritize tasks in your medical practice](https://info.onedoc.ch/en/blog/all-specialties/prioritizing-tasks-medical-practice/ "3 methods to effectively prioritize tasks in your medical practice") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/prioritizing-tasks-medical-practice/) [](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/ "[Use case] Effective coordination between doctors and medical assistants with OneDoc Pro") - [General practitioners](https://info.onedoc.ch/en/blog/doctors/) ##### [\[Use case\] Effective coordination between doctors and medical assistants with OneDoc Pro](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/ "[Use case] Effective coordination between doctors and medical assistants with OneDoc Pro") [Read the article](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/) prev next ##### About OneDoc - [Our Mission](https://info.onedoc.ch/en/our-mission/) - [Privacy policy](https://privacy.onedoc.ch/fr) - [Cookie policy](https://info.onedoc.ch/en/cookie-policy/) - [Visual credits and copyright](https://info.onedoc.ch/en/visual-credits-and-copyright/) [Consent management](javascript:Didomi.preferences.show%28%29) ##### Our websites - [pro.onedoc.ch: app for healthcare professionals](https://pro.onedoc.ch/fr/) - [onedoc.ch: online booking platform](https://www.onedoc.ch/fr/) - [myhealth.onedoc.ch: health blog](https://myhealth.onedoc.ch/fr/) ##### Languages - [FR](https://info.onedoc.ch/fr/blog/toutes-les-specialites/exemples-message-repondeur/ "Switch to FR (FR)") - [DE](https://info.onedoc.ch/de/blog/alle-fachgebiete/anrufbeantworter-fuer-arztpraxis/ "Switch to DE (DE)") - [IT](https://info.onedoc.ch/it/blog/tutte-le-specialita/esempi-messaggio-segreteria-telefonica/ "Switch to IT (IT)") - [EN](https://info.onedoc.ch/en/blog/all-specialties/answering-messages-medical-practice/ "Switch to EN (EN)") ##### Our Softwares - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [OneDoc Profile](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Medical agenda](https://info.onedoc.ch/en/hub/medical-agenda/) - [Online appointment booking](https://info.onedoc.ch/en/hub/online-booking/) - [Widget](https://info.onedoc.ch/en/hub/widget/) - [Partner healthcare platforms](https://info.onedoc.ch/en/hub/partner-healthcare-platform/) - [Follow-up appointment recall](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [Book online button on Google](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Step-by-steps appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [Medical resources management](https://info.onedoc.ch/en/hub/medical-resources-management/) - [Referral](https://info.onedoc.ch/en/hub/referral/) - [Statistics on your activity](https://info.onedoc.ch/en/invoice/statistics/) - [Consultation notes](https://info.onedoc.ch/en/hub/consultation-notes/) - [SMS reminder for booked appointment](https://info.onedoc.ch/en/hub/sms-reminders/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [Tarif 590](https://info.onedoc.ch/en/invoice/tarif-590/) - [Physio Tarif](https://info.onedoc.ch/en/invoice/physio-tarif/) - [PsyTarif (581/582)](https://info.onedoc.ch/en/invoice/psytarif/) - [SDH Tarif](https://info.onedoc.ch/en/invoice/tarif-sdh/) - [Tarif 595](https://info.onedoc.ch/en/tarif-595/) - [QR-bill](https://info.onedoc.ch/en/invoice/qr-bills/) - [Payment reminders](https://info.onedoc.ch/en/invoice/payment-reminders/) - [Automatic payment reconciliation](https://info.onedoc.ch/en/invoice/automatic-payment-reconciliation/) - [VAT return](https://info.onedoc.ch/en/invoice/vat-return/) - [Secure invoice transmission to the patient (TG)](https://info.onedoc.ch/en/invoice/third-party-guarantor/) - [Invoice transmission to the insurance (TP)](https://info.onedoc.ch/en/invoice/third-party-payment/) - [Year-end closing](https://info.onedoc.ch/en/invoice/year-end-closing/) - [Covercard](https://info.onedoc.ch/en/invoice/covercard/) - [Emma, your virtual phone assistant](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc Inbox](https://info.onedoc.ch/en/inbox/) - [Medication requests](https://info.onedoc.ch/en/inbox/medication-requests/) - [OneDoc Link](https://info.onedoc.ch/en/link/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Teleconsultation Module](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Screen sharing](https://info.onedoc.ch/en/visio/screen-sharing/) - [Professional background for teleconsultation](https://info.onedoc.ch/en/visio/background-teleconsultation/) - [Audio and Video settings](https://info.onedoc.ch/en/visio/audio-video-setting/) ##### Use case - [Create and manage your invoices with OneDoc Invoice](https://info.onedoc.ch/en/needs/create-compliant-invoices/) - [Retain your patients with a smooth and convenient digital experience](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Increase the visibility of your practice](https://info.onedoc.ch/en/needs/increase-visibility/) - [Get more new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Manage care protocols easily](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Keep your patients within your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Easily refer your patients to specialists in your network](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive qualified referrals from trusted colleagues](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Limit the number of no-shows](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Reduce the number of incoming calls](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Stay connected with your patients](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Automate the follow-up of your existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) ##### Our solutions by specialty - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [Specialist](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Therapist](https://info.onedoc.ch/en/specialty/therapist/) - [Psychologist](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapists](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologists](https://info.onedoc.ch/en/specialty/gynecologists/) - [Aesthetic medicine](https://info.onedoc.ch/en/specialty/aesthetic-medicine/) ##### Our solutions by type of medical facility - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Imaging center](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) ##### Resources - [Blog](https://info.onedoc.ch/en/blog/) - [Media](https://info.onedoc.ch/en/media/) - [ROI Calculator](https://info.onedoc.ch/en/profitability-calculator/) - [Feature Quiz](https://info.onedoc.ch/en/feature-quiz/) - [Online visibility audit](https://info.onedoc.ch/en/online-visibility-audit/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) ##### Our latest articles - [New physiotherapy tariff positions: what will change for you from 1 July 2026](https://info.onedoc.ch/en/blog/physiotherapists/new-tariffs-physiotherapy-2026/) - [AI in medicine: why your patients are wary (and how transparent communication can restore trust)](https://info.onedoc.ch/en/blog/all-specialties/ai-medicine-build-trust/) - [Shortage of medical assistants: 3 ways to ease your medical practice’s administrative workload](https://info.onedoc.ch/en/blog/all-specialties/shortage-medical-assistants/) - [Tarif 595: Are you affected and how does it work?](https://info.onedoc.ch/en/blog/all-specialties/tarif-595-are-you-affected/) - [Tarif 595: A guide to understanding invoice structure](https://info.onedoc.ch/en/blog/all-specialties/tarif-595-invoice-structure/) - [Stress and burnout in medical practices: 7 strategies to make your day-to-day easier](https://info.onedoc.ch/en/blog/all-specialties/burnout-medical-practices/) - [Independent or employed dental hygienist: What are the differences in Switzerland?](https://info.onedoc.ch/en/blog/dental-hygienists/independent-employed-dental-hygienist-differences/) - [Can AI ease the workload of medical practitioners and front-desk teams? And how?](https://info.onedoc.ch/en/blog/all-specialties/ai-medical-practitioners/) © 2026 OneDoc SA - Made with  in Switzerland Close