Do you have questions about OneDoc? That’s completely normal. Between your existing practice habits, your current software, and the pace of consultations, any new tool should make your life easier — not the opposite.
In this article, we directly address the most common misconceptions: patient filters, cancellations, data security, profitability… Here’s how OneDoc fits into your daily practice and why it can become a real time-saver for you and your team.
Myth #1: “I already have medical software, I don’t need OneDoc”
OneDoc is not a competitor to your software — it’s a complement.
Your medical software manages records, billing, and consultations. But it doesn’t always offer online appointment booking, teleconsultations, or online visibility — features your patients increasingly expect today. These simply add to your existing tools.
OneDoc is compatible with more than 30 medical software systems used in Switzerland, including MedOnline (Caisse des Médecins), MediWay, Axenita, ePhysio, and PhysioApp. Appointments booked via OneDoc appear directly in your existing calendar — without duplicate entries or double handling.
Myth #2: “I don’t want new patients”
No problem. OneDoc gives you full control over who can book. You can limit online appointments to your existing patients only.
Your patient base still benefits from a convenient service: 24/7 online booking, automatic SMS reminders, and email confirmations.
Result: a smoother patient experience and less administrative workload for your team.
Myth #3: “I’ll lose control of my schedule”
With OneDoc, you remain in control at all times.
You decide:
- which time slots are available online
- which appointment types can be booked
- the maximum time in advance appointments can be made
You can also block slots for emergencies, meetings, or home visits.
And if you work in multiple locations, OneDoc lets you manage several separate calendars from a single account.
Myth #4: “Patients will cancel more easily”
Simplicity doesn’t lead to more cancellations — it reduces unexcused absences.
Automatic SMS or email reminders reduce no-shows by up to 75%.
You can also set your own cancellation policy — for example, charging for appointments canceled less than 24 hours in advance.
And when a slot becomes available, it’s automatically reopened online without manual action. Your schedule stays optimized at all times.
Myth #5: “My patients are too old or not comfortable with the internet”
A common but false assumption.
According to a study conducted with MISTrends and Farner, over 60% of Swiss patients now look for their healthcare professional online, including many older patients.
In addition, the OneDoc interface is designed to be simple and intuitive, even for those less familiar with digital tools. In just a few clicks, patients can book an appointment, receive reminders, and access your practice information.
It’s also possible to book appointments on behalf of someone else — for example, a child or parent.
The OneDoc tools that improve patient access
Myth #6: “I don’t have time or I’m not good with technology”
No technical skills are required to use OneDoc.
Setup is fast, training takes about 30 minutes to 1 hour, and our team supports you every step of the way: account setup, synchronization with your software, and guidance on improving your online visibility.
OneDoc was developed by and for Swiss healthcare professionals — clear, intuitive, and adapted to real-world practice needs. A responsive, Swiss-based support team is always available.
Myth #7: “My data and my patients’ data aren’t secure”
Security is OneDoc’s top priority.
- Compliant with the new Swiss Federal Data Protection Act (nFADP)
- Certified ISO 27001 and OCPD
- Data stored on secure, encrypted Swiss servers
- Secure login with two-factor authentication for billing
Myth #8: “I already have a website or social media”
That’s a good start — but OneDoc visibility goes further.
The platform brings together more than 3 million registered patients, and the entire site is optimized to appear among the top results on Google and even in AI tools like ChatGPT.
Being on OneDoc means increasing your chances of being found by patients looking for fast, available appointments.
You can also integrate our online booking widget directly into your own website — improving its performance and helping convert more visitors into booked appointments.
Myth #9: “My medical assistant won’t have anything to do anymore”
OneDoc doesn’t replace medical assistants or secretaries — it makes their work easier.
By automating repetitive tasks like appointment booking and reminders, the platform reduces the daily administrative workload. This allows your front-desk team to focus on what truly matters: patient care, emergencies, and coordination.
OneDoc is a support tool, not a replacement — it streamlines operations and enhances the human touch at the heart of every practice.
Myth #10: “OneDoc doesn’t fit my specialty”
Every practice is different, and OneDoc is built to adapt.
Some practices prefer to limit online booking to existing patients, others work mainly by referral, or want to reduce administrative tasks and better coordinate calendars and resources across their healthcare facility.
Whether you work in a private practice, a medical center, a hospital, a medical laboratory, or a pharmacy — the solution adapts to your workflow without requiring you to change software.
It also meets the needs of therapists, physiotherapists, and dental hygienists.
Whatever your specialty, OneDoc helps you work more efficiently and customize the tool to your way of working — without changing your daily habits.
Discover OneDoc in 30 minutes
These answers summarize the most frequent questions we receive from practices we now support.
To understand the concrete impact of OneDoc Pro on your organization, it’s best to talk directly with one of our advisors.
And discover how OneDoc can simplify your daily management and improve your team’s workflow.
