Limit the number of no-shows
Keep your agenda full and reduce no-shows with online booking and automatic SMS reminders, so your time is used efficiently and your revenue is protected.
Reduce missed appointments and ensure patients arrive prepared
When patients can choose a time that truly fits their schedule, they are more likely to show up.
OneDoc Hub lets them book at their convenience, without the pressure of a phone call. Each booking triggers a confirmation email with all the practical details they need. Patients also receive an automatic SMS reminder 24 hours before their appointment, so they do not forget it, and your team no longer needs to chase them by phone.
OneDoc Pro limits no-shows in your practice
Send automatic SMS reminders
OneDoc Hub automatically sends an SMS reminder to each patient 24 hours before their appointments. This proactive reminder significantly reduces no-shows and keeps your schedule on track.
Add appointments directly to patient calendars
Every time you or a patient book an appointment, they receive a confirmation email with a calendar invite attached. The appointment, along with all practical information (address, access details, instructions), is added directly to their private or professional calendar reducing the risk of missed visits.
Let patients choose the time that truly works for them
OneDoc Hub allows patients to see your real-time availability and book when it suits them best. When patients pick a slot that fits their own calendar, they are more likely to attend, compared to a rushed phone booking.
Set clear no-show policies
During booking and in the confirmation email sent to the patient, you can clearly state your no-show policy (for example: appointment billed or future bookings limited). These reminders encourage patients to cancel in advance if needed, reducing no-shows and helping you protect your time.
Reduce no-shows and make your patient arrive on time with OneDoc Hub
Patients arrive on time, your schedule runs smoothly, and your team no longer needs to follow up or fill last-minute gaps.
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Frequently asked questions
How can I reduce the number of missed appointments at my medical practice?
OneDoc Hub can help you reduce no-shows by automatically sending SMS reminders to patients 24 hours before each appointment.
Furthermore, by allowing patients to choose the time slot that suits them best online, you increase the chances that they will keep their appointment.
Finally, detailed confirmation emails containing all practical information (address, instructions, etc.) help patients to better prepare themselves.
Is it possible to charge for missed appointments?
Of course! You can decide to charge for a missed appointment if it was not canceled sufficiently in advance.
With OneDoc Hub, you can set a clear policy for missed appointments. You can inform your patients, at the time of booking and in confirmation emails, of the rules that apply in the event of a no-show, such as billing or restrictions on future bookings. This encourages patients to cancel in time and reduces absences, while ensuring more efficient management of your schedule.
How many no-shows can be avoided with OneDoc?
With OneDoc Hub, no-shows can be reduced by up to 75%, thanks in particular to the automatic sending of reminders by SMS and confirmation emails. These reminders allow patients to remember their appointments and reschedule them if necessary.