Opening and managing a medical center requires strong organization. Between the coordination of multidisciplinary teams, appointment scheduling, and communication with patients, time is often limited. Yet, effective management is essential to ensure quality care and team well-being.
This is the challenge successfully met by the Medical Center of Würenlos in Baden. Since its opening in 2023, the center has relied on OneDoc Pro to structure workflows, reduce administrative workload, and offer patients a smooth and modern experience.
A daily challenge: managing a high volume of patients and calls
Running a medical center with several practitioners is far from easy. Between back-to-back appointments, constant phone calls, and everyday administrative tasks, teams are often stretched thin.
For the Medical Center of Würenlos, located in Baden, this is daily reality: 8 doctors, 9 medical assistants, and over 150 patients per day.
In this context, maintaining a high level of organization while preserving human connection becomes a major challenge.
Without OneDoc, we would struggle to keep up with the pace.
says Andrea Benz, deputy head medical assistant at the Medical Center of Würenlos.
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The Medical Center of Würenlos made a digital-first choice from its opening in early 2023.
Its goal: to reduce administrative workload, streamline coordination between doctors and assistants, and improve patient care.
With OneDoc, the center has centralized online booking, synchronization with the Vitodata medical software, and day-to-day agenda management. Appointments booked online appear automatically in the internal software, preventing double entry and ensuring a clear overview.
This hybrid model, combining technology and human interaction, allows assistants to spend less time on the phone and more time with patients — providing personalized advice and ensuring better continuity of care.
The result: more autonomous patients, a more efficient practice
Beyond easing the team’s workload, digitalization has also enhanced the patient experience. Thanks to online booking, patients can schedule, modify, or cancel their appointments anytime — including evenings and weekends.
The result? More autonomy for patients, fewer calls to handle for the center, and smoother organization for everyone.
One year after opening, the center now treats more than 150 patients per day without compromising care quality or staff availability.
The team has turned technology into a real driver of performance and human connection.
