In a highly competitive dental sector, offering a smooth and modern experience to patients has become a real advantage. For SmilePraxis, a cutting-edge dental practice, digitalisation is not just a trend. It is a strategy for efficiency and proximity. Under the leadership of Alessia Genna, head dental assistant and practice manager, SmilePraxis chose to simplify access to care and better organise its day-to-day work thanks to OneDoc Pro.
A need to simplify appointment management
Before adopting OneDoc, SmilePraxis was facing several challenges:
- a growing volume of patients requiring increased coordination between practitioners
- a booking tool that was not suitable and not compatible with their practice software Aeskulap
- double entry of appointments, a source of errors and loss of time for the team
We had to change something. The old system did not offer an interface with our software, and it was much easier to make mistakes. We needed another solution.
The team knew it had to move to a more seamless tool, capable of automating appointment booking while reducing the administrative workload.
OneDoc Pro: an intuitive solution seamlessly integrated with the practice software
It was at this point that SmilePraxis discovered OneDoc Pro. The platform was quickly integrated into the day-to-day running of the practice, making it possible to centralise appointment management and eliminate double entry.
The solution is clear and easy to use. The training went very well. A member of the OneDoc team explained everything and the entire staff quickly took it on board.
We offer a wide range of dental treatments. OneDoc allows us to easily adapt how we manage the different types of appointments to our needs.
Simplify appointment management in your dental practice
Tangible results: time savings, attractiveness and patient satisfaction
Since adopting OneDoc, SmilePraxis has seen a clear improvement in the daily management of the practice. Appointments are better distributed, administrative time has decreased, and patients can now book 24/7, even outside opening hours.
OneDoc is an excellent service for our existing and future patients. Everyone can book appointments easily, quickly and from anywhere, 365 days a year!
This flexibility is particularly appreciated by patients between 20 and 50 years old, who are used to planning their care online.
And even emergencies are better anticipated: a patient in pain over the weekend can book an appointment as early as Saturday for the following week.
This is very reassuring for them. And in return, such a service makes us more attractive to new patients.
Thanks to OneDoc, SmilePraxis has not only gained in efficiency, but also in visibility and patient satisfaction, a trio that is essential for any modern dental practice.
