Reduce the number of incoming calls
Let your patients manage bookings on their own. Your team can focus on care.
Free up your front desk for what really matters
Managing constant phone calls is a daily challenge for most practices. With OneDoc Hub, patients can book, reschedule, or cancel appointments themselves, and access practical details like your address and directions.
Automated confirmations and reminders mean fewer calls about logistics, freeing up your team to focus on in-person support and urgent questions. Less time on the phone means happier staff and happier patients.
OneDoc Pro reduces the number of incoming calls in your practice
Let patients manage their appointments without calling
With OneDoc Hub, patients can book their appointments anytime (including evenings and weekends), and cancel or reschedule them in one click. Your front desk spends less time on the phone on basic admin and more time welcoming patients, managing check-in and supporting care.
For Physio7, more than 50% of appointments are booked online. Which means 5 to 10 minutes saved per appointment for the front office, thanks to OneDoc Hub.
Read our Physio7 case study
Automate reminders and reduce follow-up calls
OneDoc Hub automatically sends an SMS reminder to each patient 24 hours before their appointment. No manual confirmation calls are needed, saving your team time and reducing no-shows.
Send automatically clear appointment instructions
With OneDoc Hub, patients receive automatic emails when an appointment is confirmed containing practical information like your address, transport access, floor number and access code, as well as medical instructions such as preparation steps or documents to bring. No need for your staff to repeat details over the phone.
Reduce repetitive calls by answering common questions online
Many patient calls are about simple questions. Your OneDoc profile clearly lists everything patients want to know: spoken languages, specialties, services, availability, and more. Patients find answers on their own, reducing incoming calls and making them feel confident before they even reach out.
OneDoc Hub frees up your front desk from unnecessary calls
Your team spends less time handling repetitive, low-value calls. Patients arrive better informed and prepared, and your schedule stays full without last-minute changes or confusion.
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Reduce the number of incoming calls to your practice today
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Frequently asked questions
How can I reduce the number of phone calls in my medical practice?
Reducing the number of phone calls can be achieved by implementing solutions such as OneDoc Hub. Your patients can manage their appointments online, obtain practical information (address, opening hours, languages spoken, etc.) and receive automatic confirmations and reminders. This significantly reduces calls related to scheduling appointments or frequently asked questions, allowing your team to focus on welcoming and caring for patients.
How can appointment reminders for patients be automated?
OneDoc Hub automates the sending of confirmation emails when appointments are made online and also sends a reminder text message 24 hours before each appointment. These reminders contain essential information for your patients and reduce missed appointments and no-shows. This feature frees your team from follow-up calls and improves patient punctuality.
Is it possible to automatically send appointment instructions to patients?
Yes, with OneDoc Hub, you can set up automatic sending of personalized instructions when an appointment is confirmed by email. Patients receive all the necessary information: address, floor, entry code, documents to bring, or specific preparations. This reduces calls for administrative questions and ensures that patients arrive better prepared.
How much time can my practice save by offering online appointment scheduling?
It depends on your business, but for some of our partners, it saves between 5 and 10 minutes per appointment. For example, at Physio7, more than 50% of appointments are booked online, which represents a significant time saving for the administrative staff. This time can be reinvested in essential tasks such as welcoming patients or managing emergencies.