We’re here for you: Get comprehensive support with OneDoc!

As a healthcare professional, you’re looking not only for effective solutions but also for a reliable partner you can count on in the long run. That’s exactly what OneDoc offers: more than just an online appointment booking tool, we aim to support you daily, helping you grow and simplify your practice. Our team is with you every step of the way—from your first demo to the ongoing optimization of your profile.

Step 1: Discover OneDoc with a free demo

Your first contact with us is through a free, non-obligation video demonstration.

This is an opportunity for us to introduce you to the OneDoc interface and its key features (online booking, teleconsultation, synchronized calendar with your medical software, and more). During this session, we also assess your needs and the specifics of your practice to provide you with a tailored offer.

You’ll also have the chance to ask any questions about our solution so you can determine for yourself whether our tools and support meet your expectations.

Step 2: Customized account setup

If you decide to adopt OneDoc, we’ll handle the customization of your professional space. We create your profile (name, address, specialties, consultation types) based on your needs. We also configure your time slots, consultation durations, and other parameters so your OneDoc calendar accurately reflects your practice. That way, you can start using OneDoc right after your training!

At OneDoc, we believe that an online booking solution should simplify your life. That’s why, if you use one of the many medical software solutions we integrate with, we set up a seamless connection so that appointments booked through OneDoc automatically appear in your medical software. This means you won’t have to adapt to a new tool and can continue managing your practice directly from your existing system.

Step 3: Training for your team

Now that your account is ready, it’s time to start using it! In a 30-minute training session, we guide you and your team through everything you need to know about OneDoc, including calendar management, integrating online booking on your website, and using teleconsultation.

And just like that, you’re ready to use OneDoc!

Step 4: Performance monitoring

A little over a month after your setup, our Customer Success team checks in with you to review your progress and optimize your use of OneDoc:

• Visibility analysis: We assess your profile to ensure it follows best practices for search engine optimization, increasing your chances of appearing in top search results for patients.
• Improvement suggestions: We provide recommendations (such as adjusting keywords, creating a Google Business Profile, expanding your availability, etc.) to attract more patients.
• Continuous updates: Based on user feedback, we continually enhance OneDoc, ensuring you automatically receive the latest features and updates.

Dedicated and qualified customer support

Beyond the initial setup and first weeks of use, OneDoc remains by your side with our english-speaking customer support service!

• Available when you need it: Our support team is reachable by phone or email during business hours.
• Fast resolution: We respond to your inquiries promptly and guide you through any difficulties.
• No extra fees: All support interactions are included in your subscription (except in cases of misuse), so you can enjoy worry-free and unlimited assistance.

Why choose OneDoc for your medical practice?

Looking for a solution that simplifies your day-to-day work and enhances the quality of care for your patients? At OneDoc, we develop tools specifically designed for healthcare professionals in Switzerland, aiming to save you time and boost your online visibility with a range of solutions—from simplifying patient journeys through online booking and teleconsultation to practice management with SMS reminders.

OneDoc: Your partner at every step!

With personalized support and expert customer service, OneDoc helps you optimize your appointment management, improve your online visibility, and enhance patient satisfaction. Our team is with you every step of the way—from your initial demo to long-term follow-up—so you can get the most out of our solutions! Reach out and start your journey with us — we look forward to meeting you!