“Technology in healthcare: we need to embrace it and move forward” – Interview with Dr. Bao Khanh Tran, ophthalmologist

Are you looking for a more efficient, inclusive, and innovative approach to healthcare in Switzerland? Meet Dr. Bao Khanh Tran, a visionary ophthalmologist who has leveraged digital tools to launch and revolutionize his practice with the creation of his ophthalmology center, Y··Vision, in Yverdon.

In this interview, available in full on YouTube, he discusses the integration of OneDoc into his practice and explains how the tool helped him attract over 1,000 new patients in just one year. He also shares his vision for the future of ophthalmology, emphasizing the role of digital tools in the daily work of healthcare professionals at his center.

Dr. Bao Khanh Tran’s journey: Between Y··Vision and Liris

Dr. Bao Khanh Tran began his career at the Hôpital ophtalmique universitaire Jules Gonin, where he co-led the outpatient clinic and emergency department. With this experience and a passion for ophthalmology, he co-founded Y··Vision in Yverdon with Dr. François Thommen, creating a center designed to offer personalized, modern eye care.

His drive for innovation led him to explore how technology could simplify healthcare professionals’ daily tasks and enhance the patient experience. Recognizing the specific digitalization needs of ophthalmologists, he also co-founded Liris in 2015—a comprehensive solution designed to assist ophthalmologists in their daily practice.

Tools tailored to ophthalmology, thanks to close collaboration between Y··Vision and Liris

To ensure that its features meet real-world needs, Liris engineers and developers work directly on-site at Y··Vision. They observe consultations and collaborate closely with doctors, allowing them to continuously adapt the software to practical challenges.

But Liris isn’t the only collaboration making a difference. The medical software also has a long-standing partnership with OneDoc. Thanks to seamless synchronization between the two platforms, appointments booked via OneDoc automatically appear in the Liris agenda.

“As a provider of cutting-edge software, integrating with OneDoc was an obvious choice. For us, this is the future of healthcare.”

OneDoc: A visibility and growth accelerator for ophthalmology practices

Quick setup and fast-tracked online visibility

One of Dr. Bao Khanh Tran’s first steps when launching Y··Vision was integrating OneDoc. The result? A swift setup and significantly increased visibility.

“Getting started with OneDoc was incredibly easy. We were pleasantly surprised by how quickly our profile appeared in search results. I would type ‘Bao’ on Google, and I’d show up on OneDoc—our own website was listed below it.”

For healthcare professionals, being quickly visible and accessible on Google is crucial for attracting new patients and building a strong reputation. That’s why OneDoc supports you every step of the way to enhance your online presence.

Tangible results: Over 1,000 new patients in the first year

Beyond visibility, using OneDoc helped Y··Vision achieve a significant milestone in patient volume within its first year.

“Last year, we had over 1,000 new patients book appointments through OneDoc—which is huge, considering it was our first year.”

This success is driven by several factors: 24/7 appointment booking availability and the ease with which patients can select their preferred time slots. Dr. Tran also notes that peak appointment requests via OneDoc occur on Sunday evenings—when the practice’s phone lines are closed.

“We saved between 5,000 and 10,000 minutes over the year—it’s incredible!”

Dr. Tran emphasizes the time savings generated by online appointment scheduling. He explains how OneDoc improved efficiency for both staff and patients:

“On average, booking a new appointment takes 5–10 minutes over the phone. We have to take down contact details, which introduces a risk of errors due to mishearing information. If you multiply 1,000 appointments by 5–10 minutes, we saved between 5,000 and 10,000 minutes over the year—it’s incredible!”

These numbers speak for themselves. The time saved can be reinvested in patient care, whether for in-person treatments or for individuals with specific needs.

Keeping the patient experience at the heart of digital transformation

An inclusive service for all patient profiles

Patients are among the biggest beneficiaries of digital solutions. Online appointment booking offers greater flexibility and adapts to individual preferences—an essential factor for all healthcare professionals, according to Dr. Tran.

“Everyone has different needs. Some people, even if they’re tech-savvy, still prefer to call because they enjoy that personal interaction—and we need to accommodate them too. Others, like me, tend to think about medical appointments on a Sunday night at 10 PM, and I love being able to check my schedule at that moment.”

Beyond convenience, online booking is especially beneficial for patients with specific needs. Dr. Tran highlights an example with the organization Dystinctif, which supports individuals with autism:

“Many of these patients use OneDoc because they dislike making phone calls to book appointments.”

By using the platform, these patients can secure an appointment at the clinic without stress. The medical team can also anticipate their visit and prepare accommodations, such as a quiet, isolated waiting area.

Digitalization: A driving force for modern medical practice

“Technology is just a tool—you can use it well, poorly, or badly. But in healthcare, we need to embrace it and move forward because that’s the direction we’re heading.”

For Dr. Bao Khanh Tran, digitalization doesn’t replace human relationships—it enhances them. Whether through teleconsultations, online appointment booking, or digital agenda management, solutions like OneDoc and Liris provide invaluable support for both doctors and patients.

Y··Vision continues its mission to deliver high-quality ophthalmological care while staying at the forefront of innovation. With forward-thinking professionals like Dr. Tran, Switzerland is paving the way for a future where technology makes healthcare more accessible and efficient for everyone.