Online visibility

Communicating your presence on OneDoc to your patients? – How to make the most of online appointment booking

Published on 27/06/2024

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New to OneDoc? It’s important to let your patients know that they can now book an appointment online. In fact, the majority of patients in Switzerland prefer to book an appointment directly online, without going through the telephone secretariat. In this article, you’ll find all our tips for communicating to your patients about the new option of booking an appointment online.


1. Communicate within your practice

  • Welcome kit: OneDoc provides flyers to display in your practice so that you can share them with your patients. If you run out of these, feel free to contact us.


2. Announce that you can book an appointment online on your voicemail

Adapt your voicemail message to inform your patients about online booking. This will redirect patients calling outside office hours to your OneDoc profile and relieve your secretarial workload.

Here’s an example of a message you can record on your answering machine:

“Hello, this is the practice of Dr. X, general practitioner. We are not available at the moment, but you can make an appointment directly on the website. In case of an emergency, please call 144. See you soon!”


3. Make the most of your email signature and automatic emails

Add the link to your OneDoc profile in your email signature and also in your automatic reply emails, for example:

“Book your next consultation online at


4. Announce the possibility of booking an appointment online by e-mail

Send an email to your patients informing them that they can book an appointment online. Don’t forget that you can also include a link to your OneDoc profile!

5. Add this option to your Google Business Profile account

Add the link to your OneDoc profile to your Google Business Profile page, to make it easier for your patients and give you more visibility.

Below, you can find an example of a Google Business Profile with a direct link to the OneDoc profile.

If you don’t yet have a Google Business Profile, here’s how to create one. Our team can also help you regain control over an account that has been created in your name without your consent.

google my business exemple

6. Use social networks to communicate about online appointments

If you have a professional account on social networks, don’t hesitate to announce the online appointment booking to your network.

Here are a few additional tips for greater effectiveness:

  • Keep the message short and simple. For example:
    At the Y practice, we now offer you the possibility of making an appointment online. Book your consultations directly on!
  • Tag OneDoc to increase its reach. You can do this by writing

Please do not hesitate to contact us for further information!


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