How to offer successful video consultation? 3 steps not to be overlooked

Are you planning to use OneDoc’s video consultation but are still unsure how to prepare for it? Then stay tuned, we’ll give you a few good practices along the way that will make your start easier. Use these tips and tricks to smoothly integrate the video consultation into your daily work routine!

Preparation is half the battle

Before you dive into the exciting world of video consultations with OneDoc, we want to make sure that you are well prepared. After all, good preparation is the key to smooth and effective communication with your patients. Don’t worry, we’ll get you on the right track quickly! Here are a few video consultation practices to help you do just that:

• Technical check: Before you start, carry out a technical check. Make sure that your technical equipment is ready. Check your internet connection, camera and microphone are working properly. With OneDoc’s video consultation, you can even make a test call to make sure everything is running smoothly. After all, nobody wants to be surprised by technical problems during a consultation, right?
• Safety first: With OneDocs video consultation, the protection of patient data is paramount. Our platform offers secure and encrypted communication to protect sensitive information. It is also important that you are in a private room where you are undisturbed and do not accidentally disclose any confidential details. Don’t worry, we’ll take care of security so that you can concentrate fully on your patients.
• Prepare documents: To ensure that you are optimally prepared, you should have all relevant documents and patient files to hand. Take a look at your patient’s medical history and make a note of important information. After all, a well-founded consultation is only possible if you have all the relevant facts to hand.

How to conduct the video consultation

Now that you are well prepared, you can start successfully conducting your video consultations. But wait, we have a few more tips for you:

• Create a cosy atmosphere: make sure the room is well lit and there is no distracting background noise. Politely let your patients know if you need a minute to log in and start the video call in peace and quiet. A little lead time never hurts!
• Warm welcome: Start the video consultation by greeting your patients in a friendly manner and briefly introducing yourself. Ask how they are feeling and show interest in their concerns. This will create a pleasant atmosphere and build trust. After all, good relationships are often the key to high-quality treatments! While you’re at it, ask your patients whether they feel comfortable during the video consultation.
• Stay focussed: During the video consultation, it is important that you give your full attention to your patients. Avoid distractions such as checking messages on your mobile phone and maintain eye contact with the camera to give your patients the feeling that you are really listening to them. Because eye contact has never been so important!

After the video consultation

And don’t forget to follow up! Here are other practices you can use after the video consultation:

• Documentation: Take the time to record all relevant information from the consultation. This includes diagnoses, recommended treatments and any prescribed medication. This is because accurate documentation is important for the further care of your patients.
• Send a summary: If required, you can send your patients a summary of the consultation and any recommendations by email or via the OneDocs video consultation platform. This gives them the opportunity to review the points discussed and clarify any unanswered questions.
• Plan the next appointment: If necessary, arrange a follow-up appointment directly with your patients. This is because making clear appointments helps to continue the treatment and give your patients a clear perspective.

Now you are prepared!

With this comprehensive preparation, good implementation and effective follow-up, you can ensure that your video consultations are successful. If you have any further questions or need support, please do not hesitate to contact us! Good luck with your video consultations!