How does the listing of healthcare professionals work on OneDoc?
OneDoc allows patients to search for healthcare professionals based on their specialty and location. To do this, our algorithm takes several criteria into account, which we will explained on this page.
When searching on OneDoc, how are the results displayed?
Search results are then displayed according to four distinct categories:
- Healthcare professionals who offer online appointment booking and practice in the user’s search area.
- Healthcare professionals who offer online appointment booking and practice within a radius of about 25 km.
- Healthcare professionals who do not offer online appointment booking and practice in the search area.
- Healthcare professionals who do not offer online appointment booking and practice within a radius of about 25 km.
All the results for a category are shown before any subsequent categories are displayed. The order of appearance of healthcare professionals in categories 1 and 2 also depends on the date of the practitioner’s first availability and the number of availabilities in the next 3 days.
To prevent any healthcare professional from being favored over another, the displayed search results are randomly re-sorted within each category.
In the first two categories, only healthcare professionals who offer online appointment bookings to their patients through onedoc.ch or our apps (iOS, Android) are displayed. In case of termination of the OneDoc subscription by the healthcare professional or by OneDoc, the healthcare professional ceases to use the services and is no longer listed on the platform.
A healthcare professional may also request to be delisted from the OneDoc platform.
There are no financial connections of any kind between healthcare professionals and OneDoc that could influence the listing of professionals on the platform.
Which healthcare professionals are listed in the OneDoc directory?
In Switzerland, there is no official, regularly updated, and complete register that lists all healthcare professionals (doctors, dentists, therapists, etc.) with a practice permit. OneDoc combines information from various sources (Localsearch, FMH, the cantonal medical societies, ASCA/RME, etc.) to provide the most comprehensive directory possible. We also directly respond to requests from healthcare professionals to add, delete, or correct information. We do our best to keep this information up-to-date and complete.
All healthcare professionals in Switzerland are likely to be listed in our OneDoc directory unless we have received a request for delisting from them.
Despite our efforts, some information may be incorrect (e.g., the relocation of a healthcare professional, a new language spoken, a new specialization, etc.). In such cases, our teams can be contacted through the “Modify This Information” button at the bottom of the practitioner page. We will then correct the data as soon as possible.
Frequently asked questions about OneDoc Pro
About OneDoc
Is OneDoc Pro's online booking solution the right choice for my organization?
More than 7,500 partner healthcare professionals from over 200 medical specialties already use OneDoc Pro on a daily basis. Online booking means less time spent on administration, and more time for your core business: healthcare, whatever the specificities of your medical practice.
Will my secretaries and medical assistants be able to use OneDoc Pro?
Our software is easy to use and intuitive for all your staff. It was designed with secretaries and medical assistants in mind, to help them save time on tedious administrative tasks.
Will my patients use OneDoc?
With over 2.5 million verified user accounts, your patients are probably already using OneDoc to book their medical appointments 24/7, wherever they are.
Can I decide which appointments type will be bookable online?
Yes, you can choose which appointments can be booked online and their length.
You can also determine whether certain appointment types can only be booked by your existing patients.
Can I decline a patient's appointment?
Your patients’ appointments are automatically added to your calendar. You can then move them, change their type or cancel them if you wish.
What features does OneDoc Pro offer?
With a OneDoc Pro subscription, you can benefit from many different features, including online booking, video consultation and Tarif 590 billing for therapists.
How does the referencing on OneDoc work?
OneDoc allows patients to search for a healthcare professional by specialty and location. The most relevant results are then randomized to ensure a level playing field.
There are no capital ties of any kind to influence referencing. To find out more, please read our rules for referencing.
Can I have a OneDoc Pro agenda with only the name of my medical center?
The name of your OneDoc Pro account must be in the name of the person in charge of the care. The name of the place where the care is provided can not be the name of the account. This will enable synchronization with your practice management software and allow appointments to be added to the relevant professional’s agenda. However, your establishment will also have a dedicated page on onedoc.ch to allow for optimal search engine referencing. This page will link to all the other professionals in the center who have a OneDoc account.
Can I create a OneDoc Pro account by myself?
In order to configure and personalize your account according to your needs, our teams will create a OneDoc Pro account for you. Once the account has been created and your training has been completed, you’ll be able to take full advantage of OneDoc Pro!
Do I need to be licensed to practice in Switzerland to subscribe to OneDoc Pro?
It is essential to have a right to practice in Switzerland (GLN or RCC number) in order to subscribe to OneDoc Pro. A recognized diploma, authorization or diploma recognition is required before you can subscribe to OneDoc Pro and benefit from its functionalities for healthcare professionals.
Can I subscribe to OneDoc Pro, including the video consultation module, if I'm working in another country?
In order to subscribe to OneDoc Pro, including our video-consultation module, you must have a right to practice in Switzerland (GLN or RCC number). You must also have a practice address in Switzerland. Without this, you can’t subscribe to our video consultation tool.
I'm not taking any new patients, is OneDoc Pro the right solution for me?
Yes, you can easily customize your reasons for consultation so that only your existing patients can book appointments online. This allows you to offer your patients greater convenience while enjoying the many other benefits of OneDoc Pro.
Installation and security
Is OneDoc Pro easy to install?
No need to install anything, our system is 100% online to ensure that all healthcare professionals can use it from any device with an Internet connection. Our team will take care of the set-up so you can benefit from our solution quickly.
If you are using one of our synchronized medical softwares, the set-up duration may vary.
Is OneDoc Pro compatible with my practice software?
Probably! With over 30 compatible software, OneDoc Pro is synchronized with many of the practice management software used throughout Switzerland! See the list of all our connectors.
How do I request synchronization of OneDoc Pro with my practice software?
In most cases, we will contact your practice software provider directly to arrange synchronization. If you’re using software for which we can’t make direct contact, such as Google Calendar, we’ll help you make the synchronization as smooth as possible.
Will my data be transferred when I install OneDoc Pro?
Yes, our team will take care of transferring the data between OneDoc Pro and your software, so you can keep your current workflow.
Is my data secure with OneDoc?
OneDoc is ISO 27001 and DPCO certified, and therefore meets the rigorous data protection standards set by these institutions. All our data is encrypted and stored in Switzerland. Discover our commitments to medical data security.
Pricing
What’s the price of OneDoc Pro?
At OneDoc, we understand that the healthcare sector encompasses many different specialties and needs. That’s why we offer several packages to suit your practice. Please contact our team to find out more.