Between analysis requests, exchanges with partner physicians, and the coordination of appointments, managing a medical laboratory can quickly become complex. For the Z-point laboratory, a subsidiary of ZetLab SA in Zurich, the challenge was clear: to find a digital solution capable of streamlining patient flows and simplifying coordination between internal teams and healthcare professionals.
With this objective in mind, ZetLab chose OneDoc Pro, a tool that has now become central to their daily organisation.
A need for clarity and coordination in a high-volume environment
Every day, the Z-point laboratory performs analyses in multiple areas: clinical chemistry, haematology, immunochemistry, coagulation, and microbiology. With the diversity of examinations and the many stakeholders involved, the manual tracking of appointments and repeated phone calls made the management burdensome for the team.
Laboratory work is of vital importance to physicians and contributes significantly to establishing a diagnosis.
The aim of ZetLab was therefore to gain efficiency without losing precision, while offering patients and partner physicians a smooth and modern experience.
Discover OneDoc Pro for laboratories
Centralising appointment booking and referrals with OneDoc
With OneDoc Pro, ZetLab has been able to simplify the planning of analyses and centralise information flows. Online appointment booking now allows patients to schedule directly on onedoc.ch or via a widget integrated into the laboratory’s website.
Partner physicians can refer their patients with just a few clicks via the professional OneDoc network, ensuring a smoother journey from diagnosis to blood draw.
This digitalisation has significantly relieved the workload of the secretariat:
During the pandemic, up to 70% of bookings were made via OneDoc, confirming the simplicity and reliability of the system.
Tangible results: less administrative work, more visibility for the laboratory
Since integrating OneDoc, ZetLab has benefited from a clear overview of its schedules and patients, thanks to automatic synchronisation between the platform and its internal software. The teams save time and respond more quickly, while also reducing errors related to double entry.
Our staff are very satisfied with OneDoc. Thanks to this tool, the whole team has a unified overview, which greatly facilitates patient follow-up and saves time on administrative tasks.
Thanks to this, we have very few unjustified absences.
