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[Blog](https://info.onedoc.ch/en/blog/ "Go to Blog.") [All specialties](https://info.onedoc.ch/en/blog/all-specialties/ "Go to the All specialties Category archives.") Artificial intelligence and the patient journey in Switzerland: 2025 insights and opportunities for your practice # Artificial intelligence and the patient journey in Switzerland: 2025 insights and opportunities for your practice Last updated on 18/11/2025 [All specialties](https://info.onedoc.ch/en/blog/all-specialties/)  In just a few years, artificial intelligence (AI) has moved from a technological curiosity to a mainstream tool. But what does it really mean when it comes to healthcare? In this article, we unpack for you the __figures from our 2025 study on Swiss patients’ use of AI__, the barriers to overcome and, most importantly, the concrete opportunities for your medical practice.  [Download the full study results](https://info.onedoc.ch/wp-content/uploads/2025/06/Medienmitteilung-OneDoc-Umfrage-Die-Schweizer-Bevolkerung-steht-digitalen-Gesundheitsplattformen-positiv-gegenuber.pdf) #### Foreword: What do we mean by AI? In this article we mainly refer to __generative artificial intelligence__ and publicly accessible AI tools, such as conversational __chatbots (LLMs)__ like ChatGPT, Gemini, Perplexity, Claude, or assistants built into search engines. Specifically, for your patients, AI today is reflected in tools that: - __Answer health questions__ - __Help understand a diagnosis__, a report or test results ## Do Swiss people use AI in healthcare? Since the launch of ChatGPT at the end of 2022, artificial intelligence (AI) has steadily become more widespread in Switzerland. A Comparis survey published in March 2025 shows that __two‑thirds of adults__ have already interacted with a generative chatbot such as ChatGPT or Gemini. Meanwhile, __98% of Swiss people__ say they know these tools, according to a study by the University of Zurich conducted at the end of 2024. Yet, when healthcare is involved, the Swiss population appears reluctant about AI: __our study conducted with Farner and MIS Trend reveals that 74% do not incorporate AI into their healthcare pathway.__ Among the population that uses AI the least in their care pathway in Switzerland are those aged over 55 and individuals holding a __CFC/AFP__ qualification. In other words, AI is __known__, __tested__, but still __rarely integrated__ into everyday health practices. ## How do patients use AI in their healthcare pathway? Among the __quarter of the population__ who take the step and use AI in a health context, here are the main use cases: - __Ask a question to a medical chatbot (16%):__ Typically: symptoms, side‑effects of a medication, explanation of a medical term. - __Compare or confirm a diagnosis (11%):__ For example, check if a diagnosis or treatment proposed is “consistent” with what AI responds. - __Decode test results (11%):__ Understand numerical values or complex jargon present in a lab or imaging report. - __Verify a prescription (7%):__ Ask the AI whether a medication combination is common or if possible interactions are mentioned. In other words, even patients who are __curious about AI__ use it mainly as a __complement or informal second opinion__, not as a substitute for the practitioner. AI intervenes __before or after the consultation__, rarely “instead” of the doctor. ## What benefits do patients expect from AI in healthcare? Even if the majority don’t use it in healthcare yet, a portion of the population already sees areas where AI could add value, notably: - __Cost reduction:__ For __61%__ of respondents, AI could reduce health‑related costs; younger people in particular are “fully convinced” about this point. - __Digitalisation and secure sharing of health data:__ __One in two__ believe that automating data flows could avoid redundant tests and save time. - __Control or confirmation of a diagnosis:__ __53%__ think that AI could limit certain errors and thus reduce unnecessary treatments or procedures. - __Faster diagnosis through image or signal analysis:__ __47%__ see this as a way to gain efficiency. - __Telemedicine and triage of emergencies:__ For __40%__ of respondents, better routing to the correct level of care could reduce avoidable consultations or hospitalisations. These elements remain, today, more in the stage of __perceptions and expectations__ than of widespread use. But they clearly show where Swiss patients __project__ the role of AI in healthcare.  [Can AI help reduce healthcare costs in Switzerland? Find out in our article](https://info.onedoc.ch/en/blog/all-specialties/investing-digital-platforms-ai-reduce-healthcare-costs-switzerland/) ## Limited patient trust in AI in healthcare The study figures are clear: - __Only 35%__ of respondents express at least “some” trust in AI to __make a diagnosis__ or __recommend a treatment__ - __Only 2%__ say they are “completely confident” - Trust __declines with age__ and is __lower among women__ Conversely, people who already use __digital health platforms__ ([online appointment booking](https://info.onedoc.ch/en/hub/online-booking/), electronic patient record, etc.) are __twice as likely to be confident__. The main reasons given for this caution are: - The __fear of serious errors__ - The __lack of transparency__ about medical sources - __Concerns about personal data protection__ Furthermore, __no AI solution is currently officially recognised in Switzerland for medical diagnosis__. Naturally, this reinforces the idea that AI can help, but does not yet serve as a diagnostic tool on the same level as a physician. ## Is AI a threat to healthcare professionals? According to our survey, the answer is clear: __no__. A majority of people surveyed in Switzerland approach the use of AI in healthcare cautiously and continue to __favour human diagnosis__. Three out of four Swiss estimate that AI will not put their doctor out of work. This conviction is even stronger: - in __German‑speaking Switzerland (80%)__ - than in __Romandy (63%)__ - and in __Ticino (64%)__ And as we have seen, the Swiss population __does not trust AI in medical diagnosis__. AI is thus perceived more as a __tool for information or confirmation__, not as a “robot doctor” replacing your practitioner. As a healthcare professional, your __role remains central__ in the care pathway and is fully recognised by your patients. Artificial intelligence should therefore __not be viewed as a threat or competition__ to you. When it is used, it is positioned __on the periphery__ of the care relationship, often before or after the consultation.  #### OneDoc tools to modernise your medical practice | | | |-----------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------| |  [Online booking](https://info.onedoc.ch/en/hub/online-booking/) |  [SMS reminder](https://info.onedoc.ch/en/hub/sms-reminders/) | |  [OneDoc profile](https://info.onedoc.ch/en/hub/onedoc-profile/) |  [Teleconsultation](https://info.onedoc.ch/en/visio/teleconsultation-module/) | [Request a demo](https://info.onedoc.ch) ## Is AI an opportunity for medical practices? After exploring the patient perspective, you might wonder whether AI can be a help for your medical practice. Indeed, recent advances are rather promising and AI could become a __valuable ally for your daily organisation.__ For example, it could: - __Relieve administrative burden:__ by helping you with tasks of low medical value but high workload, such as structuring notes or assisting with writing. This type of use in no way replaces your medical expertise: it simply helps __speed up document production__, while leaving you in control of final validation. - Enable you to __better prepare and summarise the consultation__ by helping organise patient information (previous consultation summaries, document sorting, highlighting key elements) and by offering a summary for the patient. In this context, AI becomes a __teaching support__ and a structuring tool, but you still decide the medical content, diagnosis and treatment. - AI can also be used for __more advanced uses.__ For example, AI tools are already successfully used in the medical domain to __analyse images or signals__ to complement your expertise (radiology, dermatology, cardiology, etc.) These uses must always take place within a __clear regulatory framework__ and comply with Swiss data protection standards. As always, the key lies in a __balanced blend of technological support and human relation__: AI helps to save time, better organise information and reduce certain redundancies, while __you remain the clinical and human point of reference__ for your patients. ## Study methodology This survey was conducted online by __OneDoc__, __Farner__ and __MIS Trend__ in March 2025, with a __representative sample of 1,124 Swiss people aged 18 and over__ (396 in Romandy, 434 in German‑speaking Switzerland, and 294 in Ticino). The __maximum margin of error is ±2.9 %__ at national level. The data have been __weighted__ to ensure regional and linguistic representativeness.  [Discover all the results of our survey in our press release](https://info.onedoc.ch/wp-content/uploads/2025/06/Medienmitteilung-OneDoc-Umfrage-Die-Schweizer-Bevolkerung-steht-digitalen-Gesundheitsplattformen-positiv-gegenuber.pdf) ## Additional studies on the use of AI in the Swiss medical field [Comparis: Two‑thirds of Swiss women and men have already used ChatGPT or Gemini](https://www.presseportal.ch/fr/pm/100003671/100929651) [Latzer, M., & Festic, N. (2024). Generative Artificial Intelligence Tools: Knowledge, Use and Attitudes in Switzerland.](https://binary.rts.ch/info/dialogue/2024/document/28701256.html/BINARY/KI_in_der_Schweiz_2024_Bericht.pdf)   [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fartificial-intelligence-patient-journey-switzerland%2F "Share on Facebook")[](https://x.com/intent/post?url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fartificial-intelligence-patient-journey-switzerland%2F "Share on X")[](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fartificial-intelligence-patient-journey-switzerland%2F "Share on LinkedIn") ### On the same topic [](https://info.onedoc.ch/en/blog/all-specialties/investing-digital-platforms-ai-reduce-healthcare-costs-switzerland/ "Investing in digital platforms and AI: an effective response to reduce healthcare costs in Switzerland?") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [Investing in digital platforms and AI: an effective response to reduce healthcare costs in Switzerland?](https://info.onedoc.ch/en/blog/all-specialties/investing-digital-platforms-ai-reduce-healthcare-costs-switzerland/ "Investing in digital platforms and AI: an effective response to reduce healthcare costs in Switzerland?") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/investing-digital-platforms-ai-reduce-healthcare-costs-switzerland/) ##### About OneDoc - [Our Mission](https://info.onedoc.ch/en/our-mission/) - [Privacy policy](https://privacy.onedoc.ch/fr) - [Cookie policy](https://info.onedoc.ch/en/cookie-policy/) [Consent management](javascript:Didomi.preferences.show%28%29) ##### Our websites - [pro.onedoc.ch: app for healthcare professionals](https://pro.onedoc.ch/fr/) - [onedoc.ch: online booking platform](https://www.onedoc.ch/fr/) - [myhealth.onedoc.ch: health blog](https://myhealth.onedoc.ch/fr/) ##### Languages - [FR](https://info.onedoc.ch/fr/blog/toutes-les-specialites/intelligence-artificielle-parcours-soins-patients-suisses/ "Switch to FR (FR)") - [DE](https://info.onedoc.ch/de/blog/alle-fachgebiete/kunstliche-intelligenz-behandlungspfad-patienten-schweiz/ "Switch to DE (DE)") - [IT](https://info.onedoc.ch/it/blog/tutte-le-specialita/intelligenza-artificiale-percorso-cura-pazienti/ "Switch to IT (IT)") - 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[Year-end closing](https://info.onedoc.ch/en/invoice/year-end-closing/) - [Covercard](https://info.onedoc.ch/en/invoice/covercard/) - [Emma, your virtual phone assistant](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc Inbox](https://info.onedoc.ch/en/inbox/) - [OneDoc Link](https://info.onedoc.ch/en/link/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Teleconsultation Module](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Screen sharing](https://info.onedoc.ch/en/visio/screen-sharing/) - [Professional background for teleconsultation](https://info.onedoc.ch/en/visio/background-teleconsultation/) - [Audio and Video settings](https://info.onedoc.ch/en/visio/audio-video-setting/) ##### Use case - [Create and manage your invoices with OneDoc Invoice](https://info.onedoc.ch/en/needs/create-compliant-invoices/) - [Retain your patients with a smooth and convenient digital experience](https://info.onedoc.ch/en/needs/retain-your-patients/) - 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[General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [Specialist](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Therapist](https://info.onedoc.ch/en/specialty/therapist/) - [Psychologist](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapists](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologists](https://info.onedoc.ch/en/specialty/gynecologists/) ##### Our solutions by type of medical facility - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Imaging center](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) ##### Resources - [Blog](https://info.onedoc.ch/en/blog/) - [Media](https://info.onedoc.ch/en/media/) - [ROI Calculator](https://info.onedoc.ch/en/profitability-calculator/) - [Online visibility audit](https://info.onedoc.ch/en/online-visibility-audit/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) ##### Our latest articles - [No-shows in pediatrics: strategies and measures applicable to pediatric practices in Switzerland](https://info.onedoc.ch/en/blog/pediatricians/no-shows-pediatrics-strategies/) - [Fake news in paediatrics – Prevention between self-diagnosis and medical advice](https://info.onedoc.ch/en/blog/pediatricians/fake-news-in-paediatrics/) - [Shortage of paediatricians in Switzerland: strategies for paediatricians facing growing patient demand](https://info.onedoc.ch/en/blog/pediatricians/shortage-paediatricians-switzerland/) - [How to design a waiting room in a medical practice?](https://info.onedoc.ch/en/blog/all-specialties/waiting-room-medical-practice/) - [How to manage emergencies in your dermatology practice and keep your schedule under control](https://info.onedoc.ch/en/blog/dermatologists/manage-dermatology-emergencies/) - [AI in medicine: applications, advantages and disadvantages for doctors in Switzerland](https://info.onedoc.ch/en/blog/all-specialties/ai-in-medicine-switzerland/) - [Update to Tarif 590 in 2026: what’s changing?](https://info.onedoc.ch/en/blog/therapists/update-tarif-590-2026/) - [Digitalization in dermatology: where do Swiss practices really stand?](https://info.onedoc.ch/en/blog/dermatologists/digitalization-dermatology-switzerland/) © 2026 OneDoc SA - Made with  in Switzerland Close