{"id":43648,"date":"2026-10-15T15:45:58","date_gmt":"2026-10-15T13:45:58","guid":{"rendered":"https:\/\/info.onedoc.ch\/?p=43648"},"modified":"2026-10-15T15:45:59","modified_gmt":"2026-10-15T13:45:59","slug":"pazienti-telefonare-prenotare-appuntamento","status":"publish","type":"post","link":"https:\/\/info.onedoc.ch\/it\/blog\/tutte-le-specialita\/pazienti-telefonare-prenotare-appuntamento\/","title":{"rendered":"Perch\u00e9 i pazienti continuano a telefonare per prenotare un appuntamento?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1791968079862{margin-bottom: 50px !important;}&#8221;]Les patients appellent encore souvent leur cabinet parce qu&#8217;ils n&#8217;ont pas toujours d&#8217;alternative simple pour prendre, d\u00e9placer ou annuler un rendez-vous.<\/p>\n<p>En Suisse, 71 % des patients utilisent encore le t\u00e9l\u00e9phone pour communiquer avec les professionnels de sant\u00e9 (Swiss eHealth Barometer 2026). <strong>Pourtant, 74 % consid\u00e8rent la prise de rendez-vous en ligne comme un crit\u00e8re important dans le choix d&#8217;un m\u00e9decin<\/strong>. Dans cet article, nous reviendrons en d\u00e9tail sur les raisons de ce paradoxe, mais aussi sur les solutions pour limiter les appels.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1770815040000\" ><h2 class=\"separator_off\" >Pourquoi les patients continuent-ils d'appeler le cabinet?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1791968148880{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]T\u00e9l\u00e9phoner \u00e0 son cabinet m\u00e9dical reste un r\u00e9flexe pour une grande partie des suisses, et c\u2019est normal. Dans certaines situations, le patient a besoin d&#8217;un \u00e9change humain. Mais de nombreux appels sont caus\u00e9s car <strong>le patient ne dispose pas d&#8217;une alternative suffisamment accessible pour effectuer sa d\u00e9marche seul.<\/strong><\/p>\n<p>C&#8217;est notamment le cas lorsqu&#8217;il souhaite:<\/p>\n<ul>\n<li>Conna\u00eetre les prochaines disponibilit\u00e9s<\/li>\n<li>Prendre un rendez-vous pour un motif courant<\/li>\n<li>D\u00e9placer un rendez-vous<\/li>\n<li>Annuler une consultation<\/li>\n<li>V\u00e9rifier la date ou l&#8217;heure de son rendez-vous<\/li>\n<li>Savoir quel type de rendez-vous s\u00e9lectionner<\/li>\n<li>Trouver un cr\u00e9neau compatible avec son emploi du temps<\/li>\n<\/ul>\n<p>Si ces informations ou ces actions ne sont pas accessibles en ligne, le patient doit contacter le cabinet. Et si la ligne est occup\u00e9e, il devra parfois rappeler. Le t\u00e9l\u00e9phone ne repr\u00e9sente pas n\u00e9cessairement une pr\u00e9f\u00e9rence absolue. <strong>Il devient souvent le canal par d\u00e9faut lorsque le parcours patient ne propose pas d&#8217;alternative plus simple.<\/strong>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1770815140000\" ><h2 class=\"separator_off\" >Les patients veulent-ils davantage d'autonomie?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1791969938475{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]Les derni\u00e8res enqu\u00eates men\u00e9es en Suisse montrent que les attentes \u00e9voluent.<\/p>\n<p>Le Swiss eHealth Barometer 2026, r\u00e9alis\u00e9 aupr\u00e8s de 1&#8217;602 personnes domicili\u00e9es en Suisse, indique que <strong>74% des personnes interrog\u00e9es consid\u00e8rent la possibilit\u00e9 de prendre rendez-vous en ligne comme importante ou tr\u00e8s importante lorsqu&#8217;elles choisissent un m\u00e9decin<\/strong>. Parmi les personnes qui n&#8217;utilisent pas encore de portails ou d&#8217;applications patients, <strong>57% d\u00e9clarent qu&#8217;elles souhaiteraient plut\u00f4t ou beaucoup les utiliser \u00e0 l&#8217;avenir<\/strong>.<\/p>\n<p>Les r\u00e9sultats d&#8217;une enqu\u00eate nationale men\u00e9e par OneDoc, Farner et MIS Trend en mars 2025 vont dans la m\u00eame direction. <strong>36% des personnes interrog\u00e9es utilisaient d\u00e9j\u00e0 des plateformes en ligne pour g\u00e9rer leur parcours de sant\u00e9 au moment de cette \u00e9tude<\/strong>, par exemple pour prendre rendez-vous, rechercher un professionnel de sant\u00e9 ou renouveler une ordonnance. Parmi les utilisateurs de services digitaux de sant\u00e9, deux tiers estiment que ces outils ont am\u00e9lior\u00e9 leur parcours de soins.<\/p>\n<p>Cela ne signifie pas que tous les patients souhaitent tout g\u00e9rer en ligne. En revanche, ces donn\u00e9es montrent qu&#8217;<strong>une part importante de la patient\u00e8le souhaite pouvoir effectuer certaines d\u00e9marches courantes sans devoir passer par le t\u00e9l\u00e9phone.<\/strong>[\/vc_column_text][vc_row_inner content_placement=&#8221;middle&#8221; equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1770816400000{margin-top: 50px !important;margin-bottom: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;border-radius: 10px !important;}&#8221; kd_background_overlay=&#8221;true&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;16049&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" >Limitez les appels au cabinet et donnez de l'autonomie \u00e0 vos patients!<\/h4><\/header>[vc_column_text]<\/p>\n<table style=\"width: 100%; border: none;\">\n<tbody style=\"border: none;\">\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/it\/hub\/prenotazione-online\/\">Prise de RDV en ligne<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/it\/hub\/promemoria-sms\/\">SMS de rappel<\/a><\/td>\n<\/tr>\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/it\/hub\/appuntamenti-combinati\/\">Mail de confirmation<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/it\/hub\/promemoria-sms-follow-up\/\">Invitation \u00e0 prendre RDV<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text]<a  href=\"#\"  target=\"_self\"  title=\"OneDoc Beratung\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link    popmake-18523\" ><span class=\"prim_text\">R\u00e9server une d\u00e9mo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1770815240000\" ><h2 class=\"separator_off\" >Pourquoi le t\u00e9l\u00e9phone reste-t-il autant utilis\u00e9 dans les cabinets m\u00e9dicaux?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1791970368322{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]Une partie de la r\u00e9ponse se trouve dans le d\u00e9calage entre les attentes des patients et les possibilit\u00e9s qui leur sont propos\u00e9es.<\/p>\n<p>Selon l&#8217;International Health Policy Survey 2025, analys\u00e9e pour la Suisse par l&#8217;Observatoire suisse de la sant\u00e9, seul <strong>23,6% des m\u00e9decins de premier recours interrog\u00e9s indiquent que leur cabinet permet aux patients de demander un rendez-vous en ligne, hors email<\/strong>. Une tendance qui progresse toutefois: ils \u00e9taient 16,2% en 2022 et 10,2% en 2019.<\/p>\n<p><strong>La demande d&#8217;autonomie existe, alors que les possibilit\u00e9s de g\u00e9rer certaines d\u00e9marches en ligne ne sont pas encore g\u00e9n\u00e9ralis\u00e9es.<\/strong> Le t\u00e9l\u00e9phone vient donc naturellement combler cet \u00e9cart.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1770815300000\" ><h2 class=\"separator_off\" >Quels appels peuvent \u00eatre \u00e9vit\u00e9s sans d\u00e9grader la relation patient?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1770815320000{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]Tous les appels n&#8217;ont pas la m\u00eame imortance ou incidence. Voici quelques exemples:[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1791970017759{margin-bottom: 50px !important;}&#8221;]<\/p>\n<div style=\"width: 100%; overflow-x: auto;\">\n<table style=\"width: 100%; border-collapse: separate; border-spacing: 0; font-family: sans-serif; font-size: 14px; border: 1px solid #e5e7eb;\">\n<thead>\n<tr style=\"background: #f9fafb; box-shadow: inset 0 -1px 0 #e5e7eb;\">\n<th style=\"padding: 10px 12px; text-align: left; font-weight: 600; color: #374151; border: 0;\">Motif d&#8217;appel<\/th>\n<th style=\"padding: 10px 12px; text-align: left; font-weight: 600; color: #374151; border: 0;\">Sans solution en ligne<\/th>\n<th style=\"padding: 10px 12px; text-align: left; font-weight: 600; color: #374151; border: 0;\">Avec une solution en ligne<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"box-shadow: inset 0 -1px 0 #e5e7eb;\">\n<td style=\"padding: 10px 12px; border: 0; vertical-align: top;\">\u00abAvez-vous une disponibilit\u00e9 la semaine prochaine?\u00bb<\/td>\n<td style=\"padding: 10px 12px; border: 0; vertical-align: top;\">Le secr\u00e9tariat consulte l&#8217;agenda et propose plusieurs cr\u00e9neaux.<\/td>\n<td style=\"padding: 10px 12px; border: 0; vertical-align: top;\">Le patient consulte les disponibilit\u00e9s et r\u00e9serve le cr\u00e9neau qui lui convient.<\/td>\n<\/tr>\n<tr style=\"box-shadow: inset 0 -1px 0 #e5e7eb;\">\n<td style=\"padding: 10px 12px; border: 0; vertical-align: top;\">\u00abJe voudrais d\u00e9placer mon rendez-vous.\u00bb<\/td>\n<td style=\"padding: 10px 12px; border: 0; vertical-align: top;\">Le secr\u00e9tariat retrouve le rendez-vous, recherche un autre cr\u00e9neau et confirme le changement.<\/td>\n<td style=\"padding: 10px 12px; border: 0; vertical-align: top;\">Le patient modifie lui-m\u00eame son rendez-vous parmi les cr\u00e9neaux disponibles.<\/td>\n<\/tr>\n<tr style=\"box-shadow: inset 0 -1px 0 #e5e7eb;\">\n<td style=\"padding: 10px 12px; border: 0; vertical-align: top;\">\u00abJe voulais v\u00e9rifier l&#8217;heure de mon rendez-vous.\u00bb<\/td>\n<td style=\"padding: 10px 12px; border: 0; vertical-align: top;\">Le secr\u00e9tariat recherche le rendez-vous et confirme les informations.<\/td>\n<td style=\"padding: 10px 12px; border: 0; vertical-align: top;\">Le patient retrouve les d\u00e9tails dans sa confirmation ou son rappel de rendez-vous.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px 12px; border: 0; vertical-align: top;\">\u00abJe dois annuler mon rendez-vous.\u00bb<\/td>\n<td style=\"padding: 10px 12px; border: 0; vertical-align: top;\">Le secr\u00e9tariat identifie le rendez-vous et proc\u00e8de \u00e0 son annulation.<\/td>\n<td style=\"padding: 10px 12px; border: 0; vertical-align: top;\">Le patient annule en ligne et le cr\u00e9neau peut \u00eatre remis \u00e0 disposition.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>[\/vc_column_text][vc_row_inner gap=&#8221;0px&#8221; content_placement=&#8221;middle&#8221; equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1791466270289{margin-top: 50px !important;margin-bottom: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;background-color: #012E27 !important;border-radius: 10px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1791466270290{padding-right: 20px !important;padding-left: 20px !important;}&#8221; css_mobile=&#8221;.vc_custom_1791466270290{padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;43556&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1791970178772\" ><h3 class=\"separator_off\" style=\"color: #FFFFFF;\">Quels appels pourriez-vous automatiser dans votre cabinet?<\/h3><p class=\"subtitle\" style=\"color: #FFFFFF;\">T\u00e9l\u00e9chargez notre checklist \u00abAutomatiser les appels de votre cabinet m\u00e9dical\u00bb pour passer en revue 10 motifs d'appels fr\u00e9quents et identifier ce que vous pouvez d\u00e9l\u00e9guer, automatiser ou remplacer par un parcours en ligne.<\/p><\/header><a  href=\"https:\/\/info.onedoc.ch\/fr\/checklist-automatiser-appels-cabinet-medical\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link\" ><span class=\"prim_text\">T\u00e9l\u00e9chargez la checklist<\/span><\/a>[\/vc_column_inner][\/vc_row_inner]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1770815460000\" ><h2 class=\"separator_off\" >Quels appels doivent rester humains?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1791970249454{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]R\u00e9duire les appels administratifs ne signifie pas transformer chaque interaction en parcours digitaux. Le t\u00e9l\u00e9phone reste particuli\u00e8rement important lorsqu&#8217;un patient:<\/p>\n<ul>\n<li>Ne sait pas quel rendez-vous correspond \u00e0 son besoin<\/li>\n<li>D\u00e9crit une situation inhabituelle ou complexe<\/li>\n<li>A besoin d&#8217;\u00eatre orient\u00e9 ou renseign\u00e9<\/li>\n<li>Souhaite transmettre une information sensible<\/li>\n<li>Se trouve dans une situation qui n\u00e9cessite l&#8217;appr\u00e9ciation du cabinet<\/li>\n<\/ul>\n<p>Si l&#8217;\u00e9quipe passe moins de temps \u00e0 communiquer des disponibilit\u00e9s, \u00e0 d\u00e9placer des rendez-vous ou \u00e0 r\u00e9p\u00e9ter des informations d\u00e9j\u00e0 accessibles en ligne, elle peut consacrer davantage d&#8217;attention aux patients qui ont r\u00e9ellement besoin d&#8217;elle.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1770815540000\" ><h2 class=\"separator_off\" >Moins d'appels administratifs, plus de temps pour les patients<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1770815560000{margin-bottom: 50px !important;}&#8221;]Comprendre pourquoi les patients continuent de vous appeler vous permet d&#8217;adapter vos services \u00e0 leurs besoins. En facilitant la prise et la gestion des rendez-vous en ligne, vous r\u00e9duisez durablement les appels administratifs, limitez les interruptions et offrez davantage d&#8217;autonomie \u00e0 vos patients. Le t\u00e9l\u00e9phone reste ainsi disponible pour les demandes qui n\u00e9cessitent un \u00e9change direct avec votre \u00e9quipe du cabinet.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1791970337390\" ><h2 class=\"separator_off\" >Vous souhaitez r\u00e9duire durablement les appels administratifs et donner plus d'autonomie \u00e0 vos patients?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1770815620000{margin-bottom: 50px !important;}&#8221; el_class=&#8221;popmake-18523&#8243;]<\/p>\n<h3 style=\"text-align: center;\"><a href=\"#\">\u2192 R\u00e9server une d\u00e9mo avec notre \u00e9quipe<\/a><\/h3>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1770815660000\" ><h2 class=\"separator_off\" >Questions fr\u00e9quentes<\/h2><\/header><header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1770815680000\" ><h3 class=\"separator_off\" >Pourquoi les patients appellent-ils encore leur cabinet m\u00e9dical?<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1770815700000{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]Les patients appellent notamment lorsqu&#8217;ils ne peuvent pas effectuer facilement leur d\u00e9marche autrement. Le t\u00e9l\u00e9phone reste alors n\u00e9cessaire pour conna\u00eetre une disponibilit\u00e9, prendre ou d\u00e9placer un rendez-vous, obtenir une information ou demander conseil.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1770815720000\" ><h3 class=\"separator_off\" >Les patients souhaitent-ils prendre rendez-vous en ligne?<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1770815740000{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]Oui. Selon le Swiss eHealth Barometer 2026, 74% des personnes interrog\u00e9es consid\u00e8rent la possibilit\u00e9 de prendre rendez-vous en ligne comme importante ou tr\u00e8s importante lorsqu&#8217;elles choisissent un m\u00e9decin.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1770815760000\" ><h3 class=\"separator_off\" >Quels appels un cabinet m\u00e9dical peut-il automatiser?<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1770815780000{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]Les demandes administratives simples sont g\u00e9n\u00e9ralement les plus adapt\u00e9es: prise de rendez-vous, consultation des disponibilit\u00e9s, modification ou annulation, confirmations, rappels ou inscription sur une liste d&#8217;attente. Les situations complexes ou n\u00e9cessitant une appr\u00e9ciation du cabinet doivent conserver un acc\u00e8s humain.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1770815800000\" ><h3 class=\"separator_off\" >Comment r\u00e9duire les appels dans un cabinet m\u00e9dical?<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1770815820000{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]Le cabinet peut donner davantage d&#8217;autonomie aux patients en leur permettant de consulter les disponibilit\u00e9s, prendre rendez-vous en ligne, g\u00e9rer certaines modifications et recevoir automatiquement leurs confirmations et rappels. Il est \u00e9galement important de rendre ces possibilit\u00e9s suffisamment visibles pour que les patients pensent \u00e0 les utiliser.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1770815840000\" ><h3 class=\"separator_off\" >Comment OneDoc permet-il de r\u00e9duire les appels au cabinet?<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1770815860000{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]OneDoc permet de d\u00e9placer une partie des d\u00e9marches administratives vers un parcours en ligne. Les patients peuvent notamment acc\u00e9der aux disponibilit\u00e9s propos\u00e9es par le cabinet et prendre rendez-vous en ligne. Les outils de gestion des rendez-vous, les confirmations et les rappels permettent \u00e9galement de limiter certaines sollicitations t\u00e9l\u00e9phoniques.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1770815880000\" ><h3 class=\"separator_off\" >La prise de rendez-vous en ligne remplace-t-elle le t\u00e9l\u00e9phone?<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1770815900000{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]Non. Le t\u00e9l\u00e9phone reste essentiel pour les situations complexes, sensibles ou n\u00e9cessitant une orientation. L&#8217;objectif est plut\u00f4t de r\u00e9server l&#8217;intervention humaine aux demandes qui en ont besoin et de permettre aux patients de g\u00e9rer seuls les d\u00e9marches administratives simples.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1770815920000\" ><h3 class=\"separator_off\" >Donner plus d'autonomie aux patients d\u00e9grade-t-il la relation avec le cabinet?<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1770815940000{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]Non, si les deux canaux restent compl\u00e9mentaires. Pour une d\u00e9marche simple, l&#8217;autonomie \u00e9vite au patient d&#8217;attendre au t\u00e9l\u00e9phone. Pour une situation qui n\u00e9cessite une intervention humaine, le cabinet reste disponible. L&#8217;objectif est donc de proposer le bon canal selon le besoin du patient.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1791968079862{margin-bottom: 50px !important;}&#8221;]Les patients appellent encore souvent leur cabinet [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":43667,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[233],"tags":[],"class_list":["post-43648","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tutte-le-specialita"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Perch\u00e9 i pazienti 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