{"id":35694,"date":"2026-03-03T13:10:13","date_gmt":"2026-03-03T11:10:13","guid":{"rendered":"https:\/\/info.onedoc.ch\/?page_id=35694"},"modified":"2026-03-17T16:33:27","modified_gmt":"2026-03-17T14:33:27","slug":"emma-assistente-telefonica","status":"publish","type":"page","link":"https:\/\/info.onedoc.ch\/it\/emma-assistente-telefonica\/","title":{"rendered":"OneDoc Emma"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753089594997{padding-top: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753089594998{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753089594998{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column css_tablet_portrait=&#8221;.vc_custom_1752674429211{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752674429211{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<div  class=\"breadcrumbs breadcrumbs-shortcode bcn-left\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\" ><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to OneDoc Pro.\" href=\"https:\/\/info.onedoc.ch\/it\/\" class=\"home\" ><span property=\"name\">OneDoc Pro<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Blog.\" href=\"https:\/\/info.onedoc.ch\/it\/blog\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Blog<\/span><\/a><meta property=\"position\" content=\"2\"><\/span><\/div>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752664293517{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1752664293517{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752664293517{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752664293517{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column css_mobile=&#8221;.vc_custom_1752585567708{margin-top: 80px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1752664494669{padding-bottom: 25px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center solid-line sep-border-width-1  subtitle-below-title   \" ><h3 class=\"separator_on\" ><span style=\"color:#1E9585;\">In arrivo<\/span><\/h3><div class=\"kd-separator below_title\" ><div class=\"kd-separator-line\" ><\/div><\/div><\/header><header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h1 class=\"separator_off\" >Emma, l\u2019<span style=\"color:#1D9585;\">assistente telefonica virtuale<\/span> del tuo studio medico<\/h1><\/header>[\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">Liberati dalle chiamate telefoniche restando davvero disponibile per i tuoi pazienti. Emma, la tua assistente telefonica virtuale, <strong>risponde al telefono, comprende le richieste pi\u00f9 comuni e le gestisce automaticamente<\/strong>, senza mai interrompere il legame tra il tuo studio e i pazienti.<\/p>\n<p>[\/vc_column_text][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1752664501339{padding-top: 25px !important;}&#8221;]<a  href=\"#\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link    popmake-37570\" ><span class=\"prim_text\">Iscriviti alla lista d\u2019attesa<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769075859616{padding-top: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1770804358716{padding-bottom: 25px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"video-container play-button-center small-video-btn\" ><img loading=\"lazy\" decoding=\"async\" width=\"2274\" height=\"1352\" src=\"https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-assistente-telefonica-prenotazione-online-2.png\" class=\"attachment-full\" alt=\"Schermo del telefono che mostra Emma, l&#039;assistente telefonica di OneDoc che fissa appuntamenti nell&#039;agenda OneDoc Pro.\" title=\"Emma-assistente-telefonica-prenotazione-online\" srcset=\"https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-assistente-telefonica-prenotazione-online-2.png 2274w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-assistente-telefonica-prenotazione-online-2-300x178.png 300w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-assistente-telefonica-prenotazione-online-2-1024x609.png 1024w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-assistente-telefonica-prenotazione-online-2-768x457.png 768w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-assistente-telefonica-prenotazione-online-2-1536x913.png 1536w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-assistente-telefonica-prenotazione-online-2-2048x1218.png 2048w\" sizes=\"auto, (max-width: 2274px) 100vw, 2274px\" \/><a href=\"\" data-toggle=\"modal\" data-target=\"#video-modal-kd-video-modal-69d64fcfa8004\" data-src=\"\" data-backdrop=\"true\" class=\"play-btn-secondary-color play-btn-hover-primary-color\" aria-label=\"Play video\"><span class=\"play-video\"><span class=\"sway-play\"><\/span><\/span><\/a><\/div><div class=\"modal fade video-modal\" id=\"video-modal-kd-video-modal-69d64fcfa8004\" role=\"dialog\">\n                            <div class=\"modal-content\">\n                            <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/button>\n                            <div class=\"row\"><video class=\"video-modal-local\" title=\"OneDoc Emma: l\u2019assistente telefonica IA per gli studi medici\" poster=\"\" height=\"400px\" controls>\n                              <source src=\"https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/03\/Video-presentazione-Emma-OneDoc-1.mp4\" type=\"video\/mp4\"><img decoding=\"async\" alt=\"\" src=\"\" title=\"Video playback is not supported by your browser\" \/>\n                              <\/video><\/div>\n                            <\/div>\n                        <\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753090544516{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1753090544516{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753090544516{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753090544517{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221;][vc_column]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h2 class=\"separator_off\" >Metti l\u2019intelligenza artificiale al servizio del tuo studio e <span style=\"color:#1D9585;\">non perdere pi\u00f9 nessuna chiamata dei pazienti<\/span><\/h2><\/header>[vc_column_text css=&#8221;&#8221;]Le chiamate si susseguono, la segreteria \u00e8 sotto pressione e i pazienti trovano la linea occupata. Emma interviene. <strong>Risponde immediatamente e garantisce un\u2019accoglienza professionale, chiara e coerente<\/strong>, anche nei momenti di forte affluenza.[\/vc_column_text][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769440905021{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1598622609562{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">Riduci il carico telefonico della segreteria<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]Emma gestisce le chiamate in entrata e filtra le richieste pi\u00f9 semplici: <strong>prenotazione degli appuntamenti, rinnovo delle prescrizioni, informazioni pratiche, messaggi da trasmettere<\/strong>. Il tuo team pu\u00f2 cos\u00ec concentrarsi sui casi pi\u00f9 complessi e sui pazienti presenti in studio.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1752585584052{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585584053{margin-top: 80px !important;}&#8221;][vc_single_image image=&#8221;36299&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769440912867{padding-top: 80px !important;padding-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1773758001180{padding-right: 10px !important;padding-left: 10px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;36283&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1752585593143{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585593143{margin-top: 80px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">Sii pi\u00f9 disponibile per i tuoi pazienti<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]Anche quando lo studio \u00e8 chiuso o tutte le linee sono occupate, i pazienti ricevono comunque una risposta. Emma evita le chiamate perse, riduce la frustrazione e rafforza la <strong>percezione di disponibilit\u00e0 e professionalit\u00e0 del tuo studio<\/strong>.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769441998679{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1598622609562{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">Gestisci le richieste telefoniche in modo pi\u00f9 efficiente<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]Ogni chiamata viene strutturata, compresa e indirizzata verso l\u2019azione corretta: <strong>appuntamento, creazione di un\u2019attivit\u00e0 o informazione<\/strong>. Le richieste sono chiare, utilizzabili e centralizzate, senza appunti scritti a mano n\u00e9 perdita di informazioni.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1752585601450{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585601451{margin-top: 80px !important;}&#8221;][vc_single_image image=&#8221;36650&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752585096157{margin-top: 80px !important;margin-bottom: 80px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #012E27 !important;border-radius: 5px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752585096158{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585096158{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1751468051270{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1772535791053\" ><h2 class=\"separator_off\" style=\"color: #FFFFFF;\">Sii tra i <span style=\"color:#1D9585;\">primi studi a utilizzare Emma<\/span><\/h2><\/header><a  href=\"#\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link    popmake-37570\" ><span class=\"prim_text\">Iscriviti alla lista d\u2019attesa<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753091260364{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753091260365{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753091260365{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1750407089170{margin-bottom: 50px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753091304479{padding-bottom: 60px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753091304480{padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753091304480{padding-bottom: 30px !important;}&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h2 class=\"separator_off\" >Come funziona <span style=\"color:#1D9585;\">Emma<\/span>, l\u2019assistente medica di OneDoc?<\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"key-icon-box icon-default icon-top cont-center ib-no-effect with-shadow   with-border icon-no-background icon-no-border\" style=\"background-color: #FFFFFF;border: 1px solid #EFEFEF;\" ><div class=\"ib-wrapper\" style=\"padding-top:50px;padding-bottom:50px;padding-left:20px;padding-right:20px;background-color:#FFFFFF;\"><div class=\"ib-simple-icon-wrapper\" style=\"margin-bottom:30px;\"><i class=\"fas fa-cogs\" style=\"color: #1D9585;\"><\/i> <\/div><h3 class=\"service-heading\" >1. Personalizzazione<\/h3><p >Personalizzi Emma in base alle tue esigenze. Puoi cambiare la sua voce, il suo genere, il suo tono e persino il suo nome, cos\u00ec da integrarla perfettamente nel tuo studio e renderla parte naturale del tuo team.<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"key-icon-box icon-default icon-top cont-center ib-no-effect with-shadow   with-border icon-no-background icon-no-border\" style=\"background-color: #FFFFFF;border: 1px solid #EFEFEF;\" ><div class=\"ib-wrapper\" style=\"padding-top:50px;padding-bottom:50px;padding-left:20px;padding-right:20px;background-color:#FFFFFF;\"><div class=\"ib-simple-icon-wrapper\" style=\"margin-bottom:30px;\"><i class=\"fas fa-headset\" style=\"color: #1D9585;\"><\/i> <\/div><h3 class=\"service-heading\" >2. Risposta automatica<\/h3><p >Quando un paziente chiama, Emma capisce subito la sua richiesta. In base al caso, propone una prenotazione, crea un\u2019attivit\u00e0 in OneDoc Pro oppure fornisce informazioni approvate in anticipo dal tuo studio.<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"key-icon-box icon-default icon-top cont-center ib-no-effect with-shadow   with-border icon-no-background icon-no-border\" style=\"background-color: #FFFFFF;border: 1px solid #EFEFEF;\" ><div class=\"ib-wrapper\" style=\"padding-top:50px;padding-bottom:50px;padding-left:20px;padding-right:20px;background-color:#FFFFFF;\"><div class=\"ib-simple-icon-wrapper\" style=\"margin-bottom:30px;\"><i class=\"fas fa-tools\" style=\"color: #1D9585;\"><\/i> <\/div><h3 class=\"service-heading\" >3. Controllo totale<\/h3><p >Emma si inserisce nella tua organizzazione senza cambiare i processi interni. Mantieni il pieno controllo: scenari, orari, tipologie di richieste gestite e regole di inoltro.<\/p><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1754657512867{padding-top: 10px !important;}&#8221;][vc_column_inner css_tablet_portrait=&#8221;.vc_custom_1752058245136{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css=&#8221;.vc_custom_1752058245135{margin-top: 30px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1752058245136{margin-top: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752058245136{margin-top: 0px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">Hai una domanda sull\u2019assistente medica di OneDoc?<\/p>\n<p>[\/vc_column_text]<a  href=\"#\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link    popmake-37570\" ><span class=\"prim_text\">Contatta il nostro team!<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753094611153{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753094611154{padding-top: 0px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753094611154{padding-top: 60px !important;padding-bottom: 120px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;15659&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  no-padding-on-mobile \" ><h2 class=\"separator_off\" >Svizzera \ud83c\udde8\ud83c\udded. Sicuro \ud83d\udd12. Certificato \ud83d\udee1\ufe0f.<\/h2><p class=\"subtitle\" >OneDoc \u00e8 certificato ISO 27001 e OCPD ed \u00e8 contrassegnato dai marchi \u201cSwiss-Made Software\u201d (software sviluppato in Svizzera) e \u201cHosted in Switzerland\u201d (dati archiviati in Svizzera). Emma, l\u2019assistente telefonica di OneDoc, \u00e8 quindi progettata per soddisfare i requisiti del sistema sanitario svizzero. Le chiamate e i dati vengono trattati in modo sicuro, nel rigoroso rispetto della riservatezza dei dati medici e personali.<\/p><\/header><a  href=\"https:\/\/info.onedoc.ch\/it\/nostra-missione\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_secondary_button btn_primary_color  btn-align-left button-action-link\" ><span class=\"prim_text\">Scopri i nostri impegni<\/span><\/a>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753091681980{padding-top: 160px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753091681981{padding-top: 120px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753091681981{padding-top: 120px !important;padding-bottom: 30px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1770384525525\" ><h2 class=\"separator_off\" >Domande frequenti sull\u2019<span style=\"color:#1D9585;\">assistente telefonica OneDoc<\/span><\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1752058288767{padding-right: 80px !important;padding-left: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_toggle title=&#8221;Emma sostituisce la segreteria?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]No. Emma \u00e8 progettata per <strong>alleggerire<\/strong> il lavoro della segreteria, non per sostituirla. Si occupa principalmente delle chiamate ripetitive, permettendo al team di concentrarsi sui pazienti presenti in studio e sulle situazioni pi\u00f9 complesse.[\/vc_toggle][vc_toggle title=&#8221;Emma comprende davvero i pazienti?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]<\/p>\n<p data-start=\"135\" data-end=\"376\">S\u00ec. Emma utilizza un\u2019intelligenza artificiale in grado di c<strong>omprendere il linguaggio naturale e le richieste mediche pi\u00f9 comuni<\/strong>. Segue scenari personalizzati per il tuo studio, configurati in base alla specializzazione, alle regole e alle abitudini operative.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Se un paziente prende appuntamento tramite l\u2019assistente, compare nel mio calendario?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]<\/p>\n<p data-start=\"353\" data-end=\"657\">S\u00ec. Gli appuntamenti fissati telefonicamente tramite l\u2019assistente OneDoc Pro vengono registrati automaticamente nel calendario OneDoc e sincronizzati con il tuo software medico, secondo la configurazione abituale.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Cosa succede per richieste come il rinnovo di una prescrizione o un messaggio al medico?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]<\/p>\n<p data-start=\"748\" data-end=\"1032\"><strong>Emma non prende alcuna decisione medica<\/strong>. Quando una richiesta richiede l\u2019intervento umano, Emma trasferisce la chiamata se possibile. In alternativa, raccoglie le informazioni necessarie e crea automaticamente un\u2019attivit\u00e0 chiara e strutturata in OneDoc Pro per il tuo team.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Quali richieste pu\u00f2 gestire Emma in autonomia?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]<\/p>\n<p data-start=\"748\" data-end=\"1032\">Emma pu\u00f2 gestire la <strong>prenotazione degli appuntamenti<\/strong>, le <strong>richieste di informazioni pratiche<\/strong> (orari, indirizzo, accesso), la <strong>trasmissione di messaggi<\/strong>, la c<strong>reazione di attivit\u00e0<\/strong>, nonch\u00e9 il <strong>filtro e l\u2019instradamento delle chiamate<\/strong>. Le modalit\u00e0 di gestione di ciascun tipo di richiesta vengono definite in anticipo insieme al team dello studio.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Cosa succede se Emma non sa rispondere o se la richiesta \u00e8 complessa?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]In questi casi, <strong>Emma inoltra la richiesta alla segreteria<\/strong>, includendo tutte le informazioni raccolte. Nulla va perso e il tuo team mantiene sempre il controllo.[\/vc_toggle][vc_toggle title=&#8221;Come continua a lavorare la segreteria con Emma?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Emma si integra nella tua organizzazione esistente.<\/p>\n<p>Decidi tu:<\/p>\n<ul>\n<li>quali richieste vengono gestite automaticamente<\/li>\n<li>quali vengono inoltrate alla segreteria<\/li>\n<li>quando Emma risponde (orari di apertura, pause, chiusura, sovraccarico)<\/li>\n<\/ul>\n<p>Grazie a Emma, riduci le interruzioni e gestisci il flusso di chiamate in modo molto pi\u00f9 efficace.[\/vc_toggle][vc_toggle title=&#8221;\u00c8 possibile utilizzare Emma solo quando lo studio \u00e8 chiuso o sovraccarico?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]S\u00ec. Emma pu\u00f2 essere attivata in <strong>fasce orarie specifiche<\/strong>, ad esempio quando la segreteria non \u00e8 disponibile o nei momenti di maggiore afflusso di chiamate (come all\u2019apertura dello studio). Il funzionamento \u00e8 completamente personalizzabile per ogni studio.[\/vc_toggle][vc_toggle title=&#8221;Posso personalizzare Emma in base all\u2019identit\u00e0 del mio studio?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]S\u00ec. Nome, voce, tono, orari e scenari di conversazione sono personalizzabili, cos\u00ec che Emma si integri naturalmente nel tuo studio e nel tuo modo di lavorare.[\/vc_toggle][vc_toggle title=&#8221;L\u2019assistente telefonica funziona anche senza OneDoc?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]No. Emma \u00e8 <strong>integrata in OneDoc Pro<\/strong> (calendario, attivit\u00e0, orari). \u00c8 quindi necessario essere clienti OneDoc per utilizzare l\u2019assistente telefonica.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752585124300{margin-top: 80px !important;margin-bottom: 80px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #012E27 !important;border-radius: 5px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752585124301{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585124301{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1753091569179{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1770385884460\" ><h2 class=\"separator_off\" style=\"color: #FFFFFF;\">Il telefono del tuo studio, <span style=\"color:#1D9585;\">finalmente sotto controllo<\/span><\/h2><\/header><a  href=\"#\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link    popmake-37570\" ><span class=\"prim_text\">Iscriviti alla lista d\u2019attesa<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753089594997{padding-top: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753089594998{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35694","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - 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