{"id":35691,"date":"2026-03-03T13:10:13","date_gmt":"2026-03-03T11:10:13","guid":{"rendered":"https:\/\/info.onedoc.ch\/?page_id=35691"},"modified":"2026-03-17T16:32:24","modified_gmt":"2026-03-17T14:32:24","slug":"emma-assistant-telephonique","status":"publish","type":"page","link":"https:\/\/info.onedoc.ch\/fr\/emma-assistant-telephonique\/","title":{"rendered":"OneDoc Emma"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753089594997{padding-top: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753089594998{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753089594998{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column css_tablet_portrait=&#8221;.vc_custom_1752674429211{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752674429211{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<div  class=\"breadcrumbs breadcrumbs-shortcode bcn-left\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\" ><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to OneDoc Pro.\" href=\"https:\/\/info.onedoc.ch\/fr\/\" class=\"home\" ><span property=\"name\">OneDoc Pro<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Blog.\" href=\"https:\/\/info.onedoc.ch\/fr\/blog\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Blog<\/span><\/a><meta property=\"position\" content=\"2\"><\/span><\/div>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752664293517{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1752664293517{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752664293517{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752664293517{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column css_mobile=&#8221;.vc_custom_1752585567708{margin-top: 80px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1752664494669{padding-bottom: 25px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center solid-line sep-border-width-1  subtitle-below-title   \" ><h3 class=\"separator_on\" ><span style=\"color:#1E9585;\">Bient\u00f4t disponible<\/span><\/h3><div class=\"kd-separator below_title\" ><div class=\"kd-separator-line\" ><\/div><\/div><\/header><header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h1 class=\"separator_off\" >Emma, l\u2019<span style=\"color:#1D9585;\">assistante t\u00e9l\u00e9phonique virtuelle<\/span> de votre cabinet m\u00e9dical<\/h1><\/header>[\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">Lib\u00e9rez-vous des appels tout en restant r\u00e9ellement disponible pour vos patients gr\u00e2ce l&#8217;assistante virtuelle OneDoc. <strong>Emma r\u00e9pond au t\u00e9l\u00e9phone, comprend les demandes courantes et les traite automatiquement<\/strong>, sans jamais rompre le lien entre votre cabinet et vos patients.<\/p>\n<p>[\/vc_column_text][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1752664501339{padding-top: 25px !important;}&#8221;]<a  href=\"#\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link    popmake-37562\" ><span class=\"prim_text\">S\u2019inscrire sur la liste d\u2019attente<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769075859616{padding-top: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1770804358716{padding-bottom: 25px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"video-container play-button-center small-video-btn\" ><img loading=\"lazy\" decoding=\"async\" width=\"2274\" height=\"1352\" src=\"https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-assistante-telephonique-prise-rendez-vous.png\" class=\"attachment-full\" alt=\"\u00c9cran de t\u00e9l\u00e9phone affichant Emma, l&#039;assistante t\u00e9l\u00e9phonique de OneDoc prenant des rendez-vous dans l&#039;agenda OneDoc Pro\" title=\"Emma-assistante-telephonique-prise-rendez-vous\" srcset=\"https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-assistante-telephonique-prise-rendez-vous.png 2274w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-assistante-telephonique-prise-rendez-vous-300x178.png 300w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-assistante-telephonique-prise-rendez-vous-1024x609.png 1024w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-assistante-telephonique-prise-rendez-vous-768x457.png 768w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-assistante-telephonique-prise-rendez-vous-1536x913.png 1536w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-assistante-telephonique-prise-rendez-vous-2048x1218.png 2048w\" sizes=\"auto, (max-width: 2274px) 100vw, 2274px\" \/><a href=\"\" data-toggle=\"modal\" data-target=\"#video-modal-kd-video-modal-69d6328c8b285\" data-src=\"\" data-backdrop=\"true\" class=\"play-btn-secondary-color play-btn-hover-primary-color\" aria-label=\"Play video\"><span class=\"play-video\"><span class=\"sway-play\"><\/span><\/span><\/a><\/div><div class=\"modal fade video-modal\" id=\"video-modal-kd-video-modal-69d6328c8b285\" role=\"dialog\">\n                            <div class=\"modal-content\">\n                            <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/button>\n                            <div class=\"row\"><video class=\"video-modal-local\" title=\"Emma, l'assistante t\u00e9l\u00e9phonique IA pour les cabinets m\u00e9dicaux\" poster=\"\" height=\"400px\" controls>\n                              <source src=\"https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/03\/Video-presentation-Emma-OneDoc.mp4\" type=\"video\/mp4\"><img decoding=\"async\" alt=\"\" src=\"\" title=\"Video playback is not supported by your browser\" \/>\n                              <\/video><\/div>\n                            <\/div>\n                        <\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753090544516{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1753090544516{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753090544516{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753090544517{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221;][vc_column]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h2 class=\"separator_off\" >Mettez l\u2019intelligence artificielle au service de votre cabinet et <span style=\"color:#1D9585;\">ne manquez plus aucun appel de vos patients<\/span><\/h2><\/header>[vc_column_text css=&#8221;&#8221;]Les appels s\u2019encha\u00eenent, le secr\u00e9tariat est sous pression et les patients tombent sur une ligne occup\u00e9e. Votre assistante virtuelle Emma prend le relais. <strong>Elle r\u00e9pond instantan\u00e9ment et assure un accueil professionnel, clair et coh\u00e9rent<\/strong>, m\u00eame en p\u00e9riode de forte affluence.[\/vc_column_text][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769440905021{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1598622609562{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">R\u00e9duisez la charge t\u00e9l\u00e9phonique de votre secr\u00e9tariat<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]Emma g\u00e8re les appels entrants et filtre les demandes simples: <strong>prise de rendez-vous, renouvellement d\u2019ordonnance, informations pratiques, messages \u00e0 transmettre<\/strong>. Votre \u00e9quipe se concentre sur les situations complexes et les patients pr\u00e9sents au cabinet.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1752585584052{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585584053{margin-top: 80px !important;}&#8221;][vc_single_image image=&#8221;36296&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769440912867{padding-top: 80px !important;padding-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1773757940780{padding-right: 10px !important;padding-left: 10px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;36280&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1752585593143{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585593143{margin-top: 80px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">Soyez plus disponible pour vos patients<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]M\u00eame lorsque votre cabinet est ferm\u00e9 ou que toutes les lignes sont occup\u00e9es, vos patients obtiennent une r\u00e9ponse. <strong>Emma \u00e9vite les appels manqu\u00e9s, r\u00e9duit la frustration<\/strong> et renforce la perception de disponibilit\u00e9 et de professionnalisme de votre cabinet.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769441998679{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1598622609562{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">G\u00e9rez plus efficacement les demandes par t\u00e9l\u00e9phonique<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<strong>Chaque appel est structur\u00e9, compris et orient\u00e9 vers la bonne action<\/strong>: rendez-vous, cr\u00e9ation d\u2019une t\u00e2che ou information. Les demandes sont claires, exploitables et centralis\u00e9es, sans notes manuscrites ni pertes d\u2019information.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1752585601450{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585601451{margin-top: 80px !important;}&#8221;][vc_single_image image=&#8221;36647&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752585096157{margin-top: 80px !important;margin-bottom: 80px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #012E27 !important;border-radius: 5px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752585096158{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585096158{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1751468051270{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1772535249119\" ><h2 class=\"separator_off\" style=\"color: #FFFFFF;\">Soyez parmi les <span style=\"color:#1D9585;\">premiers cabinets \u00e0 utiliser Emma<\/span><\/h2><\/header><a  href=\"#\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link    popmake-37562\" ><span class=\"prim_text\">S\u2019inscrire sur la liste d\u2019attente<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753091260364{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753091260365{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753091260365{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1750407089170{margin-bottom: 50px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753091304479{padding-bottom: 60px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753091304480{padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753091304480{padding-bottom: 30px !important;}&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h2 class=\"separator_off\" >Comment fonctionne Emma, l'assistante m\u00e9dicale de OneDoc?<\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"key-icon-box icon-default icon-top cont-center ib-no-effect with-shadow   with-border icon-no-background icon-no-border\" style=\"background-color: #FFFFFF;border: 1px solid #EFEFEF;\" ><div class=\"ib-wrapper\" style=\"padding-top:50px;padding-bottom:50px;padding-left:20px;padding-right:20px;background-color:#FFFFFF;\"><div class=\"ib-simple-icon-wrapper\" style=\"margin-bottom:30px;\"><i class=\"fas fa-cogs\" style=\"color: #1D9585;\"><\/i> <\/div><h3 class=\"service-heading\" >1. Personnalisation<\/h3><p >Vous personnalisez Emma selon vos besoins. Vous pouvez modifier sa voix, son genre, son ton et m\u00eame son nom pour qu\u2019elle s\u2019int\u00e8gre naturellement \u00e0 votre cabinet.<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"key-icon-box icon-default icon-top cont-center ib-no-effect with-shadow   with-border icon-no-background icon-no-border\" style=\"background-color: #FFFFFF;border: 1px solid #EFEFEF;\" ><div class=\"ib-wrapper\" style=\"padding-top:50px;padding-bottom:50px;padding-left:20px;padding-right:20px;background-color:#FFFFFF;\"><div class=\"ib-simple-icon-wrapper\" style=\"margin-bottom:30px;\"><i class=\"fas fa-headset\" style=\"color: #1D9585;\"><\/i> <\/div><h3 class=\"service-heading\" >2. R\u00e9ponse automatique<\/h3><p >Lorsqu\u2019un patient appelle, Emma identifie son besoin. Selon le cas, elle propose une prise de rendez-vous, cr\u00e9e une t\u00e2che dans OneDoc Pro ou fournit une information valid\u00e9e par votre cabinet.<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"key-icon-box icon-default icon-top cont-center ib-no-effect with-shadow   with-border icon-no-background icon-no-border\" style=\"background-color: #FFFFFF;border: 1px solid #EFEFEF;\" ><div class=\"ib-wrapper\" style=\"padding-top:50px;padding-bottom:50px;padding-left:20px;padding-right:20px;background-color:#FFFFFF;\"><div class=\"ib-simple-icon-wrapper\" style=\"margin-bottom:30px;\"><i class=\"fas fa-tools\" style=\"color: #1D9585;\"><\/i> <\/div><h3 class=\"service-heading\" >3. Ma\u00eetrise<\/h3><p >Emma s\u2019int\u00e8gre dans votre organisation existante sans modifier vos processus internes. Vous gardez la ma\u00eetrise: sc\u00e9narios, horaires, types de demandes trait\u00e9es et r\u00e8gles de transmission.<\/p><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1754657512867{padding-top: 10px !important;}&#8221;][vc_column_inner css_tablet_portrait=&#8221;.vc_custom_1752058245136{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css=&#8221;.vc_custom_1752058245135{margin-top: 30px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1752058245136{margin-top: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752058245136{margin-top: 0px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">Vous avez une question \u00e0 propos de l&#8217;assistante m\u00e9dical de OneDoc?<\/p>\n<p>[\/vc_column_text]<a  href=\"#\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link    popmake-37562\" ><span class=\"prim_text\">Contactez notre \u00e9quipe<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753094611153{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753094611154{padding-top: 0px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753094611154{padding-top: 60px !important;padding-bottom: 120px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;15656&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  no-padding-on-mobile \" ><h2 class=\"separator_off\" >Suisse \ud83c\udde8\ud83c\udded. S\u00e9curis\u00e9 \ud83d\udd12. Certifi\u00e9 \ud83d\udee1\ufe0f.<\/h2><p class=\"subtitle\" >OneDoc est certifi\u00e9 ISO 27001, OCPD et labellis\u00e9 'Swiss-Made Software' (nos logiciels sont d\u00e9velopp\u00e9s en Suisse) et 'Hosted in Switzerland' (vos donn\u00e9es sont stock\u00e9es en Suisse). Emma, l\u2019assistante t\u00e9l\u00e9phonique OneDoc, est donc con\u00e7ue pour les exigences du syst\u00e8me de sant\u00e9 suisse. Les appels et les donn\u00e9es sont trait\u00e9s de mani\u00e8re s\u00e9curis\u00e9e, dans le respect strict de la confidentialit\u00e9 des donn\u00e9es m\u00e9dicales et personnelles.<\/p><\/header><a  href=\"https:\/\/info.onedoc.ch\/fr\/raison-d-etre\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_secondary_button btn_primary_color  btn-align-left button-action-link\" ><span class=\"prim_text\">D\u00e9couvrir nos engagements<\/span><\/a>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753091681980{padding-top: 160px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753091681981{padding-top: 120px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753091681981{padding-top: 120px !important;padding-bottom: 30px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1769443827108\" ><h2 class=\"separator_off\" >Questions fr\u00e9quentes sur <span style=\"color:#1D9585;\">l\u2019assistant t\u00e9l\u00e9phonique OneDoc<\/span><\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1752058288767{padding-right: 80px !important;padding-left: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_toggle title=&#8221;Emma remplace-t-elle mon secr\u00e9tariat?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Emma est con\u00e7ue pour <strong>soulager<\/strong> votre secr\u00e9tariat, pas pour le remplacer. Elle prend notamment en charge les appels r\u00e9p\u00e9titifs afin que votre \u00e9quipe puisse se concentrer sur les patients pr\u00e9sents au cabinet et les situations complexes.[\/vc_toggle][vc_toggle title=&#8221;Emma comprend-elle vraiment les patients?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]<\/p>\n<p data-start=\"135\" data-end=\"376\">Oui. Emma s\u2019appuie sur une intelligence artificielle <strong>capable de comprendre le langage naturel et les demandes m\u00e9dicales courantes<\/strong>. Elle suit des sc\u00e9narios adapt\u00e9s \u00e0 votre cabinet et configur\u00e9s selon votre sp\u00e9cialit\u00e9, vos r\u00e8gles et vos habitudes.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Si un patient prend rendez-vous avec l\u2019assistant, appara\u00eet-il dans mon agenda?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]<\/p>\n<p data-start=\"353\" data-end=\"657\">Oui. Les rendez-vous pris par t\u00e9l\u00e9phone avec l\u2019assistant t\u00e9l\u00e9phonique OneDoc Pro sont automatiquement enregistr\u00e9s dans votre agenda OneDoc et synchronis\u00e9s avec votre logiciel m\u00e9dical, selon votre configuration habituelle.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Que se passe-t-il pour des demandes comme un renouvellement d\u2019ordonnance ou un message au m\u00e9decin?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]<\/p>\n<p data-start=\"748\" data-end=\"1032\"><strong>Emma ne prend aucune d\u00e9cision m\u00e9dicale<\/strong>. Lorsqu\u2019une demande n\u00e9cessite une intervention humaine, Emma transf\u00e8re l\u2019appel lorsque cela est possible. Sinon, elle collecte les informations n\u00e9cessaires et cr\u00e9e automatiquement une t\u00e2che claire et structur\u00e9e dans OneDoc Pro pour votre \u00e9quipe.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Quelles demandes Emma peut-elle g\u00e9rer de mani\u00e8re autonome?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]<\/p>\n<p data-start=\"748\" data-end=\"1032\">Emma peut notamment g\u00e9rer la <strong>prise de rendez-vous<\/strong>, les <strong>demandes d\u2019informations pratiques<\/strong> (horaires, adresse, acc\u00e8s), la <strong>transmission de messages<\/strong> ou la <strong>cr\u00e9ation d\u2019une t\u00e2che<\/strong> ou encore le <strong>tri des appels<\/strong> et l\u2019<strong>orientation vers la bonne action<\/strong>. La mani\u00e8re dont Emma va g\u00e9rer chaque type de demandes est d\u00e9finie en amont avec les \u00e9quipes du cabinet.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Que se passe-t-il si Emma ne sait pas r\u00e9pondre ou si la demande est complexe?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Dans ce cas, Emma <strong>transmet la demande \u00e0 votre secr\u00e9tariat<\/strong>, avec toutes les informations recueillies. Vous ne perdez rien, et votre \u00e9quipe garde toujours la main.[\/vc_toggle][vc_toggle title=&#8221;Comment le secr\u00e9tariat continue-t-il \u00e0 travailler avec Emma?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Emma s\u2019int\u00e8gre dans votre organisation existante.<\/p>\n<p>Vous d\u00e9cidez:<\/p>\n<ul>\n<li>quelles demandes sont trait\u00e9es automatiquement<\/li>\n<li>lesquelles sont transmises au secr\u00e9tariat<\/li>\n<li>quand Emma r\u00e9pond (heures d\u2019ouverture, pauses, fermeture, surcharge)<\/li>\n<\/ul>\n<p>Gr\u00e2ce \u00e0 Emma, vous enregistrez moins d\u2019interruptions et un flux d\u2019appels beaucoup plus ma\u00eetris\u00e9.[\/vc_toggle][vc_toggle title=&#8221;Peut-on utiliser Emma uniquement quand le cabinet est ferm\u00e9 ou d\u00e9bord\u00e9?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Oui. Emma peut \u00eatre activ\u00e9e<strong> selon des plages horaires pr\u00e9cises<\/strong> (lorsque votre secr\u00e9taire ou assistante n\u2019est pas disponible par exemple) ou \u00e0 des moments o\u00f9 le risque de lignes occup\u00e9es est plus important (\u00e0 l\u2019ouverture du cabinet par exemple). Le fonctionnement est enti\u00e8rement personnalisable, cabinet par cabinet.[\/vc_toggle][vc_toggle title=&#8221;Puis-je personnaliser Emma pour qu\u2019elle refl\u00e8te l\u2019identit\u00e9 de mon cabinet?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Oui. Le nom, la voix, le ton, les horaires et les sc\u00e9narios sont personnalisables afin qu\u2019Emma s\u2019int\u00e8gre naturellement \u00e0 votre cabinet et \u00e0 votre mani\u00e8re de travailler.[\/vc_toggle][vc_toggle title=&#8221;Est-ce que l\u2019assistante t\u00e9l\u00e9phonique fonctionne sans OneDoc?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Non. Emma est <strong>int\u00e9gr\u00e9e \u00e0 OneDoc Pro<\/strong> (agenda, t\u00e2ches, horaires). Il est donc n\u00e9cessaire d\u2019\u00eatre client OneDoc pour b\u00e9n\u00e9ficier de l\u2019assistante t\u00e9l\u00e9phonique.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752585124300{margin-top: 80px !important;margin-bottom: 80px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #012E27 !important;border-radius: 5px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752585124301{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585124301{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1753091569179{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1769443946710\" ><h2 class=\"separator_off\" style=\"color: #FFFFFF;\">Le t\u00e9l\u00e9phone de votre cabinet, enfin <span style=\"color:#1D9585;\">sous contr\u00f4le<\/span><\/h2><\/header><a  href=\"#\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link    popmake-37562\" ><span class=\"prim_text\">S\u2019inscrire sur la liste d\u2019attente<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753089594997{padding-top: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753089594998{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35691","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Emma, l&#039;assistante t\u00e9l\u00e9phonique virtuel pour les cabinets m\u00e9dicaux<\/title>\n<meta name=\"description\" content=\"Emma, votre assistante t\u00e9l\u00e9phonique r\u00e9pond aux appels de votre cabinet m\u00e9dical, comprend les demandes patients et les traite automatiquement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.onedoc.ch\/fr\/emma-assistant-telephonique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Emma, l&#039;assistante t\u00e9l\u00e9phonique virtuel pour les cabinets m\u00e9dicaux\" \/>\n<meta property=\"og:description\" content=\"Emma, votre assistante t\u00e9l\u00e9phonique r\u00e9pond aux appels de votre cabinet m\u00e9dical, comprend les demandes patients et les traite automatiquement.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/info.onedoc.ch\/fr\/emma-assistant-telephonique\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDoc Pro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/onedoc.ch\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-17T14:32:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Emma, l&#039;assistante t\u00e9l\u00e9phonique virtuel pour les cabinets m\u00e9dicaux\" \/>\n<meta name=\"twitter:description\" content=\"Emma, votre assistante t\u00e9l\u00e9phonique r\u00e9pond aux appels de votre cabinet m\u00e9dical, comprend les demandes patients et les traite automatiquement.\" \/>\n<meta name=\"twitter:site\" content=\"@onedoc_ch\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/info.onedoc.ch\\\/fr\\\/emma-assistant-telephonique\\\/\",\"url\":\"https:\\\/\\\/info.onedoc.ch\\\/fr\\\/emma-assistant-telephonique\\\/\",\"name\":\"Emma, l'assistante t\u00e9l\u00e9phonique virtuel pour les cabinets m\u00e9dicaux\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/info.onedoc.ch\\\/fr\\\/#website\"},\"datePublished\":\"2026-03-03T11:10:13+00:00\",\"dateModified\":\"2026-03-17T14:32:24+00:00\",\"description\":\"Emma, votre assistante t\u00e9l\u00e9phonique r\u00e9pond aux appels de votre cabinet m\u00e9dical, comprend les demandes patients et les traite automatiquement.\",\"inLanguage\":\"fr-CH\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/info.onedoc.ch\\\/fr\\\/emma-assistant-telephonique\\\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/info.onedoc.ch\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/info.onedoc.ch\\\/fr\\\/\",\"name\":\"OneDoc Pro - Moins d\u2019administratif, plus de temps pour vos patients\",\"description\":\"L&#039;alli\u00e9 des professionnels de sant\u00e9 suisses au quotidien\",\"publisher\":{\"@id\":\"https:\\\/\\\/info.onedoc.ch\\\/fr\\\/#organization\"},\"alternateName\":\"OneDoc Pro\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/info.onedoc.ch\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CH\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/info.onedoc.ch\\\/fr\\\/#organization\",\"name\":\"OneDoc\",\"alternateName\":\"OneDoc.ch\",\"url\":\"https:\\\/\\\/info.onedoc.ch\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CH\",\"@id\":\"https:\\\/\\\/info.onedoc.ch\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/info.onedoc.ch\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/doki-logo.png\",\"contentUrl\":\"https:\\\/\\\/info.onedoc.ch\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/doki-logo.png\",\"width\":2134,\"height\":2134,\"caption\":\"OneDoc\"},\"image\":{\"@id\":\"https:\\\/\\\/info.onedoc.ch\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/onedoc.ch\\\/\",\"https:\\\/\\\/x.com\\\/onedoc_ch\",\"https:\\\/\\\/www.instagram.com\\\/onedoc.ch\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/onedoc.ch\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCWnlE63em_m8ZioBA5n8Z6w\"],\"description\":\"OneDoc est la plateforme leader en Suisse pour la r\u00e9servation de rendez-vous m\u00e9dicaux. Les patients peuvent rechercher des milliers de professionnels de la sant\u00e9 suisses (m\u00e9decins, dentistes et th\u00e9rapeutes) et r\u00e9server un rendez-vous sur place ou une consultation vid\u00e9o en quelques clics, 24 heures sur 24.\",\"legalName\":\"OneDoc SA\",\"foundingDate\":\"2016-12-31\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Emma, l'assistante t\u00e9l\u00e9phonique virtuel pour les cabinets m\u00e9dicaux","description":"Emma, votre assistante t\u00e9l\u00e9phonique r\u00e9pond aux appels de votre cabinet m\u00e9dical, comprend les demandes patients et les traite automatiquement.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/info.onedoc.ch\/fr\/emma-assistant-telephonique\/","og_locale":"fr_FR","og_type":"article","og_title":"Emma, l'assistante t\u00e9l\u00e9phonique virtuel pour les cabinets m\u00e9dicaux","og_description":"Emma, votre assistante t\u00e9l\u00e9phonique r\u00e9pond aux appels de votre cabinet m\u00e9dical, comprend les demandes patients et les traite automatiquement.","og_url":"https:\/\/info.onedoc.ch\/fr\/emma-assistant-telephonique\/","og_site_name":"OneDoc Pro","article_publisher":"https:\/\/www.facebook.com\/onedoc.ch\/","article_modified_time":"2026-03-17T14:32:24+00:00","twitter_card":"summary_large_image","twitter_title":"Emma, l'assistante t\u00e9l\u00e9phonique virtuel pour les cabinets m\u00e9dicaux","twitter_description":"Emma, votre assistante t\u00e9l\u00e9phonique r\u00e9pond aux appels de votre cabinet m\u00e9dical, comprend les demandes patients et les traite automatiquement.","twitter_site":"@onedoc_ch","twitter_misc":{"Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/info.onedoc.ch\/fr\/emma-assistant-telephonique\/","url":"https:\/\/info.onedoc.ch\/fr\/emma-assistant-telephonique\/","name":"Emma, l'assistante t\u00e9l\u00e9phonique virtuel pour les cabinets m\u00e9dicaux","isPartOf":{"@id":"https:\/\/info.onedoc.ch\/fr\/#website"},"datePublished":"2026-03-03T11:10:13+00:00","dateModified":"2026-03-17T14:32:24+00:00","description":"Emma, votre assistante t\u00e9l\u00e9phonique r\u00e9pond aux appels de votre cabinet m\u00e9dical, comprend les demandes patients et les traite automatiquement.","inLanguage":"fr-CH","potentialAction":[{"@type":"ReadAction","target":["https:\/\/info.onedoc.ch\/fr\/emma-assistant-telephonique\/"]}]},{"@type":"WebSite","@id":"https:\/\/info.onedoc.ch\/fr\/#website","url":"https:\/\/info.onedoc.ch\/fr\/","name":"OneDoc Pro - Moins d\u2019administratif, plus de temps pour vos patients","description":"L&#039;alli\u00e9 des professionnels de sant\u00e9 suisses au quotidien","publisher":{"@id":"https:\/\/info.onedoc.ch\/fr\/#organization"},"alternateName":"OneDoc Pro","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/info.onedoc.ch\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CH"},{"@type":"Organization","@id":"https:\/\/info.onedoc.ch\/fr\/#organization","name":"OneDoc","alternateName":"OneDoc.ch","url":"https:\/\/info.onedoc.ch\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-CH","@id":"https:\/\/info.onedoc.ch\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/info.onedoc.ch\/wp-content\/uploads\/2025\/06\/doki-logo.png","contentUrl":"https:\/\/info.onedoc.ch\/wp-content\/uploads\/2025\/06\/doki-logo.png","width":2134,"height":2134,"caption":"OneDoc"},"image":{"@id":"https:\/\/info.onedoc.ch\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/onedoc.ch\/","https:\/\/x.com\/onedoc_ch","https:\/\/www.instagram.com\/onedoc.ch\/","https:\/\/www.linkedin.com\/company\/onedoc.ch\/","https:\/\/www.youtube.com\/channel\/UCWnlE63em_m8ZioBA5n8Z6w"],"description":"OneDoc est la plateforme leader en Suisse pour la r\u00e9servation de rendez-vous m\u00e9dicaux. Les patients peuvent rechercher des milliers de professionnels de la sant\u00e9 suisses (m\u00e9decins, dentistes et th\u00e9rapeutes) et r\u00e9server un rendez-vous sur place ou une consultation vid\u00e9o en quelques clics, 24 heures sur 24.","legalName":"OneDoc SA","foundingDate":"2016-12-31","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"}}]}},"_links":{"self":[{"href":"https:\/\/info.onedoc.ch\/fr\/wp-json\/wp\/v2\/pages\/35691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/info.onedoc.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/info.onedoc.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/info.onedoc.ch\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/info.onedoc.ch\/fr\/wp-json\/wp\/v2\/comments?post=35691"}],"version-history":[{"count":38,"href":"https:\/\/info.onedoc.ch\/fr\/wp-json\/wp\/v2\/pages\/35691\/revisions"}],"predecessor-version":[{"id":38597,"href":"https:\/\/info.onedoc.ch\/fr\/wp-json\/wp\/v2\/pages\/35691\/revisions\/38597"}],"wp:attachment":[{"href":"https:\/\/info.onedoc.ch\/fr\/wp-json\/wp\/v2\/media?parent=35691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}