{"id":17061,"date":"2025-07-28T09:43:05","date_gmt":"2025-07-28T09:43:05","guid":{"rendered":"https:\/\/info.1doc.ch\/?page_id=17061"},"modified":"2026-10-12T13:38:19","modified_gmt":"2026-10-12T11:38:19","slug":"rappels-sms","status":"publish","type":"page","link":"https:\/\/info.onedoc.ch\/fr\/hub\/rappels-sms\/","title":{"rendered":"SMS de rappel"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753103330024{padding-top: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753103330024{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753103330024{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column css_tablet_portrait=&#8221;.vc_custom_1752046134800{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752046134800{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<div  class=\"breadcrumbs breadcrumbs-shortcode bcn-left\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\" ><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to OneDoc Pro.\" href=\"https:\/\/info.onedoc.ch\/fr\/\" class=\"home\" ><span property=\"name\">OneDoc Pro<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Blog.\" href=\"https:\/\/info.onedoc.ch\/fr\/blog\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Blog<\/span><\/a><meta property=\"position\" content=\"2\"><\/span><\/div>[\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753104252986{padding-bottom: 50px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104252986{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 40px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104252987{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 40px !important;padding-left: 0px !important;}&#8221;][vc_column css_tablet_portrait=&#8221;.vc_custom_1752046134800{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752046134800{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<div class=\"kd-title-label text-center  no-secondary-title    vc_custom_1783944160426\" ><span class=\"kd-title-label-solid\">Une fonctionnalit\u00e9 OneDoc Hub<\/span><\/div><header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title  no-padding-on-mobile \" ><h1 class=\"separator_off\" >Envoyez des <span style=\"color:#1D9585;\">SMS de rappel de rendez-vous<\/span> \u00e0 vos patients automatiquement et sans surco\u00fbt<\/h1><p class=\"subtitle\" >Avec OneDoc Pro, vous envoyez automatiquement un SMS \u00e0 vos patients avant leur rendez-vous: simple, fiable et sans effort suppl\u00e9mentaire.<\/p><\/header>[vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1770801699738{padding-right: 5px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_col-xs-6 vc_hidden-xs&#8221;]<a  href=\"https:\/\/info.onedoc.ch\/fr\/appel-decouverte\/\"  target=\"_blank\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary pull-right button-action-link\" ><span class=\"prim_text\">\u00c9changer avec un conseiller (10 min.)<\/span><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1770801705707{padding-left: 5px !important;}&#8221; css_mobile=&#8221;.vc_custom_1770801705708{padding-right: 0px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_col-xs-6 vc_hidden-xs&#8221;]<a  href=\"https:\/\/info.onedoc.ch\/fr\/decouvrir-onedoc-pro\/\"  target=\"_blank\"  title=\"\"  class=\"tt_button tt_secondary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link\" ><span class=\"prim_text\">R\u00e9server une d\u00e9mo personnalis\u00e9e<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css_tablet_portrait=&#8221;.vc_custom_1770801821174{margin-bottom: 20px !important;}&#8221; css_mobile=&#8221;.vc_custom_1770801821174{margin-bottom: 20px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1770804705129{padding-right: 5px !important;}&#8221; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;]<a  href=\"https:\/\/info.onedoc.ch\/fr\/appel-decouverte\/\"  target=\"_blank\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link\" ><span class=\"prim_text\">\u00c9changer avec un conseiller (10 min.)<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css_tablet_portrait=&#8221;.vc_custom_1770801826924{margin-bottom: 20px !important;}&#8221; css_mobile=&#8221;.vc_custom_1770801826924{margin-top: 20px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1770804699034{padding-right: 5px !important;}&#8221; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;]<a  href=\"https:\/\/info.onedoc.ch\/fr\/decouvrir-onedoc-pro\/\"  target=\"_blank\"  title=\"\"  class=\"tt_button tt_secondary_button btn_primary_color hover_solid_secondary button-center button-action-link\" ><span class=\"prim_text\">R\u00e9server une d\u00e9mo personnalis\u00e9e<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753104570534{padding-top: 80px !important;padding-bottom: 160px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1753104570534{padding-top: 80px !important;padding-bottom: 160px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104570534{padding-top: 40px !important;padding-bottom: 80px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104570534{padding-top: 40px !important;padding-bottom: 80px !important;}&#8221;][vc_column]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1787045163923\" ><h2 class=\"separator_off\" >R\u00e9duisez les no-shows et les absences gr\u00e2ce aux <span style=\"color:#1D9585;\">SMS de rappel<\/span><\/h2><\/header>[vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753104791131{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104791132{padding-top: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104791132{padding-top: 30px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_landscape=&#8221;.vc_custom_1751447162104{padding-bottom: 0px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-above-title   \" ><h3 class=\"subtitle\" style=\"color: #02AE96;\">01<\/h3><h6 class=\"separator_off\" style=\"margin-bottom:30px;\">Envoyez automatiquement des rappels par SMS avant chaque rendez-vous<\/h6><\/header>[vc_column_text]Vos patients re\u00e7oivent automatiquement un SMS 24h avant leur rendez-vous avec toutes les informations essentielles:<\/p>\n<ul>\n<li>La date et l\u2019heure du rendez-vous<\/li>\n<li>Le nom du professionnel de sant\u00e9 et du cabinet<\/li>\n<li>L\u2019adresse compl\u00e8te du cabinet<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_mobile=&#8221;.vc_custom_1751020792783{padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243;][vc_single_image image=&#8221;15933&#8243; img_size=&#8221;large&#8221; style=&#8221;vc_box_shadow&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752761310316{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_landscape=&#8221;.vc_custom_1753104811195{padding-bottom: 0px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104811195{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104811195{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12 vc_hidden-xs&#8221;][vc_single_image image=&#8221;21105&#8243; img_size=&#8221;large&#8221; style=&#8221;vc_box_shadow&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_mobile=&#8221;.vc_custom_1751020792783{padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-above-title   \" ><h3 class=\"subtitle\" style=\"color: #02AE96;\">02<\/h3><h6 class=\"separator_off\" style=\"margin-bottom:30px;\">Param\u00e9trez l\u2019envoi des rappels SMS selon vos horaires<\/h6><\/header>[vc_column_text]Vous choisissez quand envoyer vos SMS de rappel: uniquement pendant vos horaires d\u2019ouverture ou \u00e0 tout moment, week-end compris. Vous anticipez ainsi les annulations et r\u00e9organisez plus facilement votre planning.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752761323490{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_landscape=&#8221;.vc_custom_1751447162104{padding-bottom: 0px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-above-title   \" ><h3 class=\"subtitle\" style=\"color: #02AE96;\">03<\/h3><h6 class=\"separator_off\" style=\"margin-bottom:30px;\">B\u00e9n\u00e9ficiez des SMS de rappel sans surco\u00fbt<\/h6><\/header>[vc_column_text]L\u2019envoi des SMS de rappel est inclus dans votre abonnement OneDoc Hub, sans surco\u00fbt li\u00e9 au nombre de rendez-vous. Vous gardez une parfaite ma\u00eetrise de vos co\u00fbts tout en proposant un service fiable et appr\u00e9ci\u00e9 par vos patients.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_mobile=&#8221;.vc_custom_1751020792783{padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243;][vc_single_image image=&#8221;21110&#8243; img_size=&#8221;large&#8221; style=&#8221;vc_box_shadow&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1787044991866{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1787044991866{padding-top: 80px !important;padding-bottom: 40px !important;}&#8221; css_mobile=&#8221;.vc_custom_1787044991867{padding-top: 80px !important;padding-bottom: 40px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css_tablet_portrait=&#8221;.vc_custom_1598622609562{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1787044929133\" ><h2 class=\"separator_off\" >Fonctionne avec...<\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753093263699{padding-bottom: 50px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753093263700{padding-bottom: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753093263700{padding-bottom: 0px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css_tablet_portrait=&#8221;.vc_custom_1598622609562{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<div class=\"key-icon-box icon-default  cont-left ib-hover-1 with-shadow   with-border\" style=\"background-color: #FFFFFF;border: 1px solid #EFEFEF;\" ><a href=\"https:\/\/info.onedoc.ch\/fr\/hub\/prise-de-rdv-en-ligne\/\" target=\"_self\"><div class=\"ib-wrapper\" style=\"padding-top:20px;padding-bottom:20px;padding-left:20px;padding-right:20px;background-color:#FFFFFF;\"><h5 class=\"service-heading\" style=\"color: #0C6396;\">Prise de rendez-vous en ligne<\/h5><p >Permettez \u00e0 vos patients de prendre rendez-vous en ligne sur OneDoc.ch 24h\/24, 7j\/7.<\/p><\/div><\/a><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css_tablet_portrait=&#8221;.vc_custom_1598622613617{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<div class=\"key-icon-box icon-default  cont-left ib-hover-1 with-shadow   with-border\" style=\"background-color: #FFFFFF;border: 1px solid #EFEFEF;\" ><a href=\"https:\/\/info.onedoc.ch\/fr\/hub\/email-confirmation\/\" target=\"_self\"><div class=\"ib-wrapper\" style=\"padding-top:20px;padding-bottom:20px;padding-left:20px;padding-right:20px;background-color:#FFFFFF;\"><h5 class=\"service-heading\" style=\"color: #0C6396;\">Confirmation par email<\/h5><p >Confirmez chaque rendez-vous et transmettez les informations essentielles.<\/p><\/div><\/a><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css_tablet_portrait=&#8221;.vc_custom_1598622617522{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<div class=\"key-icon-box icon-default  cont-left ib-hover-1 with-shadow   with-border\" style=\"background-color: #FFFFFF;border: 1px solid #EFEFEF;\" ><a href=\"https:\/\/info.onedoc.ch\/fr\/hub\/agenda\/\" target=\"_self\"><div class=\"ib-wrapper\" style=\"padding-top:20px;padding-bottom:20px;padding-left:20px;padding-right:20px;background-color:#FFFFFF;\"><h5 class=\"service-heading\" style=\"color: #0C6396;\">Agenda m\u00e9dical moderne<\/h5><p >L\u2019agenda OneDoc vous permet de centraliser votre activit\u00e9 en un endroit.<\/p><\/div><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753104692511{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104692511{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104692511{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1753695759631\" ><h2 class=\"separator_off\" >Questions fr\u00e9quentes sur les <span style=\"color:#1D9585;\">rappels de rendez-vous par SMS<\/span><\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1752058288767{padding-right: 80px !important;padding-left: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_toggle title=&#8221;Comment fonctionne l\u2019envoi automatique des rappels SMS avec OneDoc Pro?&#8221; el_class=&#8221;btf-faq&#8221;]L\u2019envoi des rappels SMS avec OneDoc Pro est enti\u00e8rement automatis\u00e9. Une fois un rendez-vous confirm\u00e9, le syst\u00e8me programme automatiquement un SMS de rappel qui sera envoy\u00e9 24 heures avant le rendez-vous. Vous pouvez \u00e9galement configurer les horaires d\u2019envoi pour qu\u2019ils correspondent \u00e0 vos pr\u00e9f\u00e9rences, par exemple uniquement pendant vos heures d\u2019ouverture ou \u00e0 tout moment, y compris les week-ends. Cette fonctionnalit\u00e9 garantit que vos patients re\u00e7oivent un rappel clair et ponctuel, sans effort suppl\u00e9mentaire de votre part.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Quelles informations sont envoy\u00e9es dans les SMS de rappel OneDoc?&#8221; el_class=&#8221;btf-faq&#8221;]Les SMS de rappel envoy\u00e9s via OneDoc Pro incluent toutes les informations essentielles pour que vos patients soient bien pr\u00e9par\u00e9s \u00e0 leur rendez-vous. Cela comprend :<\/p>\n<ul>\n<li>La <strong>date et l\u2019heure<\/strong> exactes du rendez-vous.<\/li>\n<li>Le <strong>nom du professionnel<\/strong> de sant\u00e9 et du cabinet.<\/li>\n<li><strong>L\u2019adresse compl\u00e8te<\/strong> du cabinet.<\/li>\n<\/ul>\n<p>Ces rappels permettent aux patients de retrouver facilement toutes les informations n\u00e9cessaires sans avoir \u00e0 chercher une carte de rendez-vous ou un email, ce qui r\u00e9duit les oublis et les no-shows.[\/vc_toggle][vc_toggle title=&#8221;Combien co\u00fbtent les SMS de rappel OneDoc?&#8221; el_class=&#8221;btf-faq&#8221;]Les SMS de rappel sont inclus dans votre abonnement OneDoc Hub, sans surco\u00fbt li\u00e9 au nombre de SMS envoy\u00e9s. Vous b\u00e9n\u00e9ficiez ainsi d\u2019un service fiable et efficace pour vos patients tout en gardant une parfaite ma\u00eetrise de vos co\u00fbts. Cette tarification simple et transparente vous permet de proposer un service de qualit\u00e9 sans frais suppl\u00e9mentaires.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;OneDoc respecte-t-il les r\u00e8gles de conformit\u00e9 s&#8217;appliquant \u00e0 l\u2019envoi de SMS de rappel en Suisse?&#8221; el_class=&#8221;btf-faq&#8221;]Oui, en Suisse, l\u2019envoi de SMS de rappel doit respecter le secret m\u00e9dical et la nouvelle loi sur la protection des donn\u00e9es (nLPD). Les messages doivent rester strictement administratifs et ne contenir aucune information m\u00e9dicale sensible. OneDoc Hub r\u00e9pond \u00e0 ces crit\u00e8res en proposant des rappels SMS con\u00e7us pour les cabinets m\u00e9dicaux.[\/vc_toggle][vc_toggle title=&#8221;Quelles informations doit contenir un SMS de rappel de rendez\u2011vous pour qu\u2019il soit conforme en Suisse?&#8221; el_class=&#8221;btf-faq&#8221;]Pour \u00eatre conforme \u00e0 la nLPD et au secret m\u00e9dical, un SMS de rappel en Suisse doit rester strictement administratif et contenir uniquement les informations n\u00e9cessaires \u00e0 la bonne tenue du rendez-vous, en l\u2019occurrence:<\/p>\n<ul>\n<li>La date et l\u2019heure exactes du rendez-vous.<\/li>\n<li>Le nom du professionnel de sant\u00e9 et du cabinet.<\/li>\n<li>L\u2019adresse du cabinet<\/li>\n<li>Un moyen de contacter le secr\u00e9tariat<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Quels sont les avantages des SMS de rappel par rapport aux rappels par email pour les rendez-vous m\u00e9dicaux?&#8221; el_class=&#8221;btf-faq&#8221;]Les SMS de rappel pr\u00e9sentent plusieurs avantages pratiques et comportementaux par rapport aux emails:<\/p>\n<ul>\n<li><strong>Taux d\u2019ouverture sup\u00e9rieur<\/strong>: Le SMS affiche un taux d\u2019ouverture d\u2019environ 97%, contre environ 20% pour l\u2019email.<\/li>\n<li><strong>Lecture imm\u00e9diate<\/strong>: 90% des SMS sont lus dans les 3 minutes suivant la r\u00e9ception, ce qui r\u00e9duit consid\u00e9rablement les oublis.<\/li>\n<li><strong>Accessibilit\u00e9<\/strong>: Le SMS ne n\u00e9cessite pas de connexion internet ni de consultation de bo\u00eete mail, ce qui le rend accessible \u00e0 tous les patients, y compris les moins \u00e0 l\u2019aise avec le digital.<\/li>\n<li><strong>Impact sur les \u00ab no-shows \u00bb<\/strong>: Les rappels SMS r\u00e9duisent significativement les absences non justifi\u00e9es, optimisant ainsi l\u2019agenda du professionnel de sant\u00e9<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Puis-je envoyer les rappels de rendez-vous par WhatsApp plut\u00f4t que par SMS, et \u00e0 quoi dois-je faire attention (protection des donn\u00e9es\/consentement) en Suisse?&#8221; el_class=&#8221;btf-faq&#8221;]Oui, l\u2019envoi de rappels par WhatsApp est sur le principe possible en Suisse, mais il exige une attention particuli\u00e8re en mati\u00e8re de protection des donn\u00e9es. Contrairement au SMS, WhatsApp est une plateforme tierce (Meta) dont les serveurs ne sont pas n\u00e9cessairement situ\u00e9s en Suisse.<strong> Cela peut poser des probl\u00e8mes de conformit\u00e9 avec la nLPD si vous envoyez des informations personnelles via WhatsApp<\/strong>.<\/p>\n<p>De plus, le patient doit avoir donn\u00e9 son accord clair pour \u00eatre contact\u00e9 via WhatsApp[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1787046036532{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #012E27 !important;border-radius: 5px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1787046036533{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1787046036533{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1751468051270{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1787754373258\" ><h2 class=\"separator_off\" style=\"color: #FFFFFF;\">R\u00e9duisez les rendez-vous manqu\u00e9s et am\u00e9liorez la satisfaction de vos patients gr\u00e2ce aux <span style=\"color:#1D9585;\">SMS de rappel<\/span><\/h2><\/header><a  href=\"https:\/\/info.onedoc.ch\/fr\/decouvrir-onedoc-pro\/\"  target=\"_blank\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link\" ><span class=\"prim_text\">R\u00e9server une d\u00e9mo personnalis\u00e9e<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753103330024{padding-top: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753103330024{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":15607,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17061","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SMS de rappel pour r\u00e9duire les no-shows - OneDoc Pro<\/title>\n<meta name=\"description\" content=\"Avec OneDoc Pro, envoyez des rappels SMS automatiques \u00e0 vos patients avant chaque rendez-vous. 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