{"id":39780,"date":"2026-04-28T11:13:20","date_gmt":"2026-04-28T09:13:20","guid":{"rendered":"https:\/\/info.onedoc.ch\/?p=39780"},"modified":"2026-04-28T11:13:20","modified_gmt":"2026-04-28T09:13:20","slug":"ai-medical-practitioners","status":"publish","type":"post","link":"https:\/\/info.onedoc.ch\/en\/blog\/all-specialties\/ai-medical-practitioners\/","title":{"rendered":"Can AI ease the workload of medical practitioners and front-desk teams? And how?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1770815067684{margin-bottom: 50px !important;}&#8221;]<br \/>\nCalls, reports, requests to handle: in a medical practice, <strong>administrative workload is taking up an increasingly large share of your daily routine<\/strong>. When it builds up, it is not only your organization that comes under strain, but also the time available for your patients.<\/p>\n<p>In this context, AI is attracting growing interest. However, one question comes up again and again: <strong>can it really reduce the administrative burden without compromising the quality of care?<\/strong><br \/>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1776934743931{margin-bottom: 50px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: center;\">\ud83d\udc49 <a href=\"https:\/\/info.onedoc.ch\/fr\/specialite\/centre-medical\/\">Discover OneDoc for medical practices<\/a><\/h3>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1776934078481\" ><h2 class=\"separator_off\" >Is AI really everywhere?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1776934092031{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]Today, a lot of things are being grouped under the term AI. Because it is a trendy term, it is often associated with all kinds of solutions and developments. In many cases, however, it is simply traditional automation: a rule triggers an action. <strong>That is not the same as a tool that can understand a request, summarize an exchange, or generate text.<\/strong><\/p>\n<p>In a medical context, however, this is exactly where AI becomes interesting. Artificial intelligence becomes valuable when it helps process less structured information: <strong>a phone call, a consultation note, a draft reply, or a report that needs to be rewritten<\/strong>.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1770815124887\" ><h2 class=\"separator_off\" >How AI can help reduce your administrative workload<\/h2><\/header><header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1770815143221\" ><h3 class=\"separator_off\" >Reduce the need for daily writing<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1770815162555{margin-bottom: 50px !important;}&#8221;]<br \/>\nOne of the first uses of AI, and probably the best known, is writing assistance. In a medical context, you can use LLMs (conversational AI models such as ChatGPT or Claude) to:<\/p>\n<ul>\n<li>Prepare an email draft<\/li>\n<li>Rewrite practical information<\/li>\n<li>Structure a message<\/li>\n<\/ul>\n<p>These tasks quickly become time-consuming and offer little added value. Artificial intelligence allows you to complete them more quickly. Of course, AI does not replace human validation. It prepares a starting point and <strong>saves you time on the form<\/strong>, without replacing the substance that you provide.<br \/>\n[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1770815181889\" ><h3 class=\"separator_off\" >Manage incoming requests more efficiently<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1770815201223{margin-bottom: 50px !important;}&#8221;]<br \/>\nAt the front desk, a major source of lost time comes from phone calls that interrupt ongoing work:<\/p>\n<ul>\n<li>Appointment changes<\/li>\n<li>New bookings<\/li>\n<li>Prescription requests<\/li>\n<li>Questions about documents to send or prepare<\/li>\n<\/ul>\n<p><strong>These requests are not always complex, but each one interrupts the task currently in progress.<\/strong> On top of that, they create constant context switching, which is tiring, slows work down, and increases the risk of mistakes.<\/p>\n<p>In this area, some tools can answer the phone during busy periods, when the practice is closed, or simply to handle these simple requests.<br \/>\n[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1770815510567{margin-top: 50px !important;margin-bottom: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;border-radius: 10px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" >Be among the first users of Emma, your medical practice\u2019s virtual assistant.<\/h4><\/header>[vc_column_text css=&#8221;.vc_custom_1776935118145{padding-top: 30px !important;}&#8221;]Emma can help you with:<\/p>\n<ul>\n<li><strong>Appointment booking<\/strong><\/li>\n<li><strong>Prescription renewals<\/strong><\/li>\n<li><strong>Sharing practical information<\/strong><\/li>\n<\/ul>\n<p>[\/vc_column_text]<a  href=\"https:\/\/info.onedoc.ch\/fr\/emma-assistant-telephonique\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link\" ><span class=\"prim_text\">Discover Emma<\/span><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;36648&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1770815220557\" ><h3 class=\"separator_off\" >Help with documentation and note-taking<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1770815239891{margin-bottom: 50px !important;}&#8221;]<br \/>\nIn some situations, artificial intelligence tools can help <strong>format a note, prepare a draft report, or make transcription work easier<\/strong>.<\/p>\n<p>During the consultation, this allows you to focus fully on the patient relationship, your interactions, and all the nonverbal cues that are useful to your assessment, without having to focus on note-taking. The FMH cites the optimization of administrative processes among the practical uses of AI in healthcare.<br \/>\n[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1770815259225\" ><h2 class=\"separator_off\" >How to choose the right AI solution for your medical practice<\/h2><\/header><header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1770815278559\" ><h3 class=\"separator_off\" >Start with your problem, not the technology<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1770815297893{margin-bottom: 50px !important;}&#8221;]<br \/>\nMany tools already exist, and many more will certainly arrive soon. To make sense of this jungle of AI solutions, the first step is to clearly identify your needs. Which repetitive, time-consuming, low-value tasks are making you lose time every day? Which tasks or actions do you think could be optimized? From there, you can define whether you want to:<\/p>\n<ul>\n<li>Reduce missed calls<\/li>\n<li>Limit interruptions at the front desk<\/li>\n<li>Save time writing reports<\/li>\n<li>Better structure incoming requests<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1770815510567{margin-top: 50px !important;margin-bottom: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;border-radius: 10px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;36163&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" >Digitize your practice with OneDoc<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<table style=\"width: 100%; border: none;\">\n<tbody style=\"border: none;\">\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/fr\/emma-assistant-telephonique\/\">Emma<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/fr\/inbox\/\">Inbox<\/a><\/td>\n<\/tr>\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/fr\/hub\/prise-de-rdv-en-ligne\/\">Online appointment booking<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/fr\/hub\/rappels-sms\/\">SMS reminders<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text]<a  href=\"#\"  target=\"_self\"  title=\"OneDoc Beratung\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link    popmake-18722\" ><span class=\"prim_text\">Book a demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1770815317227\" ><h3 class=\"separator_off\" >Choose a solution that fits into your practice without adding to the workload<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1770815336561{margin-bottom: 50px !important;}&#8221;]<br \/>\nA solution may seem very promising, but in the end it can add more work to your daily routine.<\/p>\n<p>If it forces the team to manually reprocess every request, or if it is not compatible with your existing software or processes, the benefit will be limited. <strong>The right choice is not always the most comprehensive solution. It is the one that offers the best balance between usefulness and simplicity.<\/strong><br \/>\n[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1770815355895\" ><h3 class=\"separator_off\" >Make sure data is secure<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1770815375229{margin-bottom: 50px !important;}&#8221;]<br \/>\n<strong>Health data is considered sensitive personal data under Swiss law.<\/strong> It therefore requires a higher level of protection. Whatever solution you use, you need to make sure that you:<\/p>\n<ul>\n<li>Comply with professional confidentiality \/ <strong>medical confidentiality<\/strong><\/li>\n<li><strong>Restrict access to data<\/strong> to what is strictly necessary<\/li>\n<li>Check <strong>who receives the data and where it is sent<\/strong><\/li>\n<li>Ensure that the data <strong>is not transferred abroad<\/strong> without appropriate safeguards<\/li>\n<li>Ensure that the use of the tool remains <strong>compatible with medical ethics<\/strong><\/li>\n<\/ul>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1770815394563\" ><h3 class=\"separator_off\" >Keep human oversight<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1770815413897{margin-bottom: 50px !important;}&#8221;]<br \/>\nWhatever tool you use, it is essential to always be able to verify what the AI produces. The FMH also stresses this point: tools of this kind should be used in situations where you and your team are able <strong>to spot an error, assess the quality of the result, and remain in control<\/strong>.<br \/>\n[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1776934462980\" ><h2 class=\"separator_off\" >How can you measure the impact of AI in your medical practice on your medical front desk?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1776934456743{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]Implementing an AI tool can come at a cost, which is why it is important to measure whether it brings real value to your practice. Here are the indicators you can monitor:[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1776934162759{margin-bottom: 50px !important;}&#8221;]<\/p>\n<table style=\"width: 100%; border-collapse: separate; border-spacing: 0; font-family: sans-serif; font-size: 14px; border: 1px solid #e5e7eb;\">\n<thead>\n<tr style=\"background: #f9fafb; box-shadow: inset 0 -1px 0 #e5e7eb;\">\n<th style=\"padding: 10px 12px; text-align: left; font-weight: 600; color: #374151; border: 0;\">Indicator<\/th>\n<th style=\"padding: 10px 12px; text-align: left; font-weight: 600; color: #374151; border: 0;\">Objective<\/th>\n<th style=\"padding: 10px 12px; text-align: left; font-weight: 600; color: #374151; border: 0;\">Measure \/ Impact<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"box-shadow: inset 0 -1px 0 #e5e7eb;\">\n<td style=\"padding: 10px 12px; border: 0;\">Missed calls<\/td>\n<td style=\"padding: 10px 12px; border: 0;\">Reduction or even elimination of unanswered calls<\/td>\n<td style=\"padding: 10px 12px; border: 0;\">Fewer lost calls, better accessibility<\/td>\n<\/tr>\n<tr style=\"box-shadow: inset 0 -1px 0 #e5e7eb;\">\n<td style=\"padding: 10px 12px; border: 0;\">Time before first response<\/td>\n<td style=\"padding: 10px 12px; border: 0;\">Immediate handling of calls<\/td>\n<td style=\"padding: 10px 12px; border: 0;\">Shorter response time<\/td>\n<\/tr>\n<tr style=\"box-shadow: inset 0 -1px 0 #e5e7eb;\">\n<td style=\"padding: 10px 12px; border: 0;\">Interruptions at the front desk<\/td>\n<td style=\"padding: 10px 12px; border: 0;\">Significant decrease in interruptions during patient interactions<\/td>\n<td style=\"padding: 10px 12px; border: 0;\">Fewer interruptions, better front-desk experience<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px 12px; border: 0;\">Satisfaction with accessibility<\/td>\n<td style=\"padding: 10px 12px; border: 0;\">Improved patient experience<\/td>\n<td style=\"padding: 10px 12px; border: 0;\">Patient feedback or a short survey<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1770815471899\" ><h2 class=\"separator_off\" >Finding the right balance without losing the human touch<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1770815491233{margin-bottom: 50px !important;}&#8221;]<br \/>\nAI is not meant to replace a front desk team, nor to come between caregivers and patients.<\/p>\n<p>However, it can become a valuable support when it is used where it is most useful: <strong>for repetitive administrative tasks, structuring requests, first-level drafting, and information flow.<\/strong><\/p>\n<p>The benefit is not only organizational. It is also human. <strong>Less repetitive workload means more time for situations that require attention, coordination, and listening.<\/strong><br \/>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1776949749524{margin-bottom: 50px !important;}&#8221; el_class=&#8221;popmake-18722&#8243;]<\/p>\n<h3 style=\"text-align: center;\">\ud83d\udc49 <a href=\"#\">Talk to our advisors and discover how OneDoc can reduce your practice\u2019s workload<\/a><\/h3>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1770815529901\" ><h2 class=\"separator_off\" >Sources<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1776948499742{margin-bottom: 50px !important;}&#8221;]<\/p>\n<ul>\n<li><a href=\"https:\/\/www.fmh.ch\/fr\/themes\/ehealth\/tendances-et-technologies\/ia-generative\/les-grands-modeles.cfm\">FMH. Understanding large language models<\/a><\/li>\n<li><a href=\"https:\/\/www.fmh.ch\/fr\/themes\/ehealth\/tendances-et-technologies\/ia-generative\/considerations-juridiques.cfm\">FMH. Legal considerations<\/a><\/li>\n<li><a href=\"https:\/\/www.fmh.ch\/fr\/themes\/ehealth\/tendances-et-technologies\/ia-generative\/exemples-applications-pratique.cfm\">FMH. Examples of practical applications in healthcare<\/a><\/li>\n<li><a href=\"https:\/\/www.fmh.ch\/fr\/themes\/ehealth\/tendances-et-technologies\/ia-generative\/recommandations-de-la-fmh.cfm\">FMH. FMH recommendations on the use of large language models (LLMs) in everyday medical practice<\/a><\/li>\n<li><a href=\"https:\/\/leitfaden.samw.fmh.ch\/fr\/guide-pratique-bases-juridique\/7-secret-medical-rapports\/71-secret-professionnel-medeci.cfm\">FMH, &amp; Swiss Academy of Medical Sciences. 7.1 Professional secrecy. In Legal foundations for everyday medical practice: Practical guide<\/a><\/li>\n<li><a href=\"https:\/\/www.fmh.ch\/files\/pdf30\/saez-bms-2024-21-de.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">FMH. (2024). Swiss Medical Journal, Issue 21\/2024. EMH Swiss Medical Publishers.<\/a><\/li>\n<li><a href=\"https:\/\/www.dike.ch\/media\/productattachment\/0\/2296\/978-3-03929-006-2_GrafHauxPicecchiRitterSpirig_Aufbruch.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Graf et al. (2021). Breakthrough, potential, and responsibility: On the future of legal education. Dike Verlag.<\/a><\/li>\n<li><a href=\"https:\/\/arxiv.org\/abs\/2507.00513\" target=\"_blank\" rel=\"noopener noreferrer\">Qin et al. (2025). Customer service representative\u2019s perception of the AI assistant in an organization\u2019s call center<\/a><\/li>\n<li><a href=\"https:\/\/www.edoeb.admin.ch\/fr\/communication-de-donnees-a-letranger\">Federal Data Protection and Information Commissioner. Transfer of data abroad<\/a><\/li>\n<li><a href=\"https:\/\/www.rosenfluh.ch\/ars-medici-15_2025_low\" target=\"_blank\" rel=\"noopener noreferrer\">Rosenfluh Publikationen AG. (2025). Ars Medici, 15\/2025: Swiss Journal of General Practice<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1770815067684{margin-bottom: 50px !important;}&#8221;] Calls, reports, requests to handle: in [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":39831,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[231],"tags":[],"class_list":["post-39780","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-specialties"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How can AI ease the workload of your medical front desk<\/title>\n<meta name=\"description\" content=\"AI is often presented as a miracle solution. Discover how it can ease the workload for both you and your medical front desk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.onedoc.ch\/en\/blog\/all-specialties\/ai-medical-practitioners\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How can AI ease the workload of your medical front desk\" \/>\n<meta property=\"og:description\" content=\"AI is often presented as a miracle solution. 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