{"id":33612,"date":"2025-12-03T18:40:31","date_gmt":"2025-12-03T16:40:31","guid":{"rendered":"https:\/\/info.onedoc.ch\/?p=33612"},"modified":"2026-02-09T16:20:47","modified_gmt":"2026-02-09T14:20:47","slug":"case-study-unige-access-care-teleconsultation","status":"publish","type":"post","link":"https:\/\/info.onedoc.ch\/en\/blog\/all-specialties\/case-study-unige-access-care-teleconsultation\/","title":{"rendered":"[Case study] How UNIGE is improving student access to care through teleconsultation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]According to the National Student Life Observatory, <strong>15% of students in Geneva gave up seeing a healthcare professional in 2024 due to financial reasons<\/strong>. A concerning figure that may stem from various factors: financial hardship, lack of a regular doctor, lack of knowledge about the healthcare system, or the stigma surrounding mental health.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1764770206287\" ><h2 class=\"separator_off\" >How teleconsultation make medical care more accessible for students<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1764770212345{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]Students are often considered a \u201chealthy\u201d population, yet they\u2019re not immune to chronic illness or mental health disorders. Since the pandemic, <strong>mental health has even become one of the main reasons<\/strong> for consultations.<\/p>\n<p>For many, the cost of a consultation or difficulty securing an appointment is a major barrier. To tackle this issue, the University of Geneva (UNIGE) launched <strong>T\u00e9l\u00e9maque<\/strong>, a video consultation service offered at the accessible rate of <strong>CHF 30<\/strong>. Appointments can be booked online via <strong>OneDoc<\/strong>, which provides both the booking platform and the secure teleconsultation tool used by HUG@Home doctors.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1764768713205{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83c\udfa5 <a href=\"https:\/\/info.onedoc.ch\/fr\/visio\/module-de-teleconsultation\/\">Discover our teleconsultation module<\/a><\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1764770224570\" ><h2 class=\"separator_off\" >Two tech pillars: teleconsultation and OneDoc online booking<\/h2><\/header><header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1764768760921\" ><h3 class=\"separator_off\" >1. Online booking: simple, fast and accessible healthcare<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1764768784438{margin-bottom: 50px !important;}&#8221;]To book a T\u00e9l\u00e9maque consultation, students go to the <a href=\"https:\/\/www.onedoc.ch\/fr\/specialiste-en-medecine-interne-generale\/geneve\/pcz9t\/hug-home-video-consultation-pour-etudiant-es-de-geneve\"><strong>OneDoc<\/strong><\/a> platform, which enables <a href=\"https:\/\/info.onedoc.ch\/fr\/hub\/prise-de-rdv-en-ligne\/\">booking in just a few clicks<\/a>, from a computer or smartphone.<\/p>\n<p><strong>Key benefits in a university context:<\/strong><\/p>\n<ul>\n<li><strong>Appointments booked quickly<\/strong> without making a phone call<\/li>\n<li><strong>Time slots available within three working days<\/strong>, specifically reserved for this program<\/li>\n<li><strong>High flexibility<\/strong>: students choose a time that fits with their classes or activities<\/li>\n<li><strong>Automatic sync<\/strong> with HUG medical calendars<\/li>\n<li><strong>Automated reminders<\/strong> to avoid no-shows<\/li>\n<li><strong>Smooth experience<\/strong>, even for students unfamiliar with the healthcare system<\/li>\n<\/ul>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1764768823340\" ><h3 class=\"separator_off\" >2. OneDoc teleconsultation: a flexible and powerful tool for doctors and students<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1764768834442{margin-bottom: 50px !important;}&#8221;]Consultations last between <strong>15 and 30 minutes<\/strong> and are held via <a href=\"https:\/\/info.onedoc.ch\/fr\/visio\/module-de-teleconsultation\/\">OneDoc&#8217;s teleconsultation module<\/a>, integrated into the care pathway developed by HUG.<\/p>\n<p><strong>Main benefits:<\/strong><\/p>\n<ul>\n<li><strong>Flexible and fast format<\/strong>: no need to travel to a clinic, ideal to schedule between classes<\/li>\n<li><strong>Diagnostic quality<\/strong>: in primary care, <strong>80% of diagnoses rely on patient history<\/strong>, according to HUG@Home teams<\/li>\n<li><strong>Referral to a doctor<\/strong> if necessary<\/li>\n<li><strong>Easy access<\/strong> via a link sent directly to the patient<\/li>\n<\/ul>\n<p>At the same time, OneDoc ensures <strong>secure communication<\/strong>, <strong>confidentiality<\/strong>, and a <strong>stable connection<\/strong> during teleconsultations.[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1757663803556{margin-top: 50px !important;margin-bottom: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;border-radius: 10px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;20931&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" >Our solutions to simplify patient access to care<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<table style=\"width: 100%; border: none;\">\n<tbody style=\"border: none;\">\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/fr\/hub\/prise-de-rdv-en-ligne\/\">Online appointments<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/fr\/visio\/module-de-teleconsultation\/\">Teleconsultation<\/a><\/td>\n<\/tr>\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/fr\/hub\/adressage\/\">Referral<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/fr\/hub\/rappels-sms\/\">Reminder SMS<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text]<a  href=\"\"    class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link    popmake-18722\" ><span class=\"prim_text\">Get a demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1764768972123\" ><h2 class=\"separator_off\" >A system also designed for mental health support<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1764768992254{margin-bottom: 50px !important;}&#8221;]A large share of skipped care relates to <strong>mental health<\/strong>. Students often hesitate to seek help, fear the cost, or don\u2019t know where to turn.<\/p>\n<p>Thanks to teleconsultation, T\u00e9l\u00e9maque allows:<\/p>\n<ul>\n<li>Lowering the barrier to first contact<\/li>\n<li>Finding a time that works for everyone<\/li>\n<li><strong>Offering a more reassuring space<\/strong>, from the comfort of home<\/li>\n<li>Easy access to <strong>referrals for psychotherapy<\/strong>, if needed<\/li>\n<\/ul>\n<p>Video consultation is thus an <strong>effective entry point<\/strong> toward more comprehensive care.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1764769013139\" ><h2 class=\"separator_off\" >A strong signal for the future of digital health in Switzerland<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1764770321655{margin-bottom: 50px !important;}&#8221;]The T\u00e9l\u00e9maque project shows that technology, when simple and well-integrated, can transform access to care. This initiative serves as an inspiring model for other universities, public institutions, or healthcare systems looking for solutions to:<\/p>\n<ul>\n<li>Make care more accessible<\/li>\n<li>Reduce pressure on emergency services<\/li>\n<li>Improve prevention<\/li>\n<li>Fight student precarity<\/li>\n<\/ul>\n<p>By streamlining both <strong>booking<\/strong> and <strong>remote consultations<\/strong>, T\u00e9l\u00e9maque helps bring students closer to the care they need\u2014right when they need it.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1764770743843{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221; el_class=&#8221;popmake-18722&#8243;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\udc49 <a href=\"#\">Talk to our experts and learn how OneDoc helps make healthcare more accessible<\/a><\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1764769079280\" ><h2 class=\"separator_off\" >Sources<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1764772691626{margin-bottom: 50px !important;}&#8221;]<\/p>\n<ul>\n<li><a href=\"https:\/\/www.unige.ch\/lejournal\/vie-unige\/automne-2025\/telemaque\/\">UNIGE &#8211; T\u00e9l\u00e9maque<\/a><\/li>\n<li><a href=\"https:\/\/www.24heures.ch\/unige-teleconsultations-medicales-a-30-francs-pour-etudiants-988445183814\">24 Heures: Les \u00e9tudiants genevois pourront profiter de consultations m\u00e9dicales \u00e0 30\u00a0francs<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]According to the National Student Life Observatory, 15% of [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":33621,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[231],"tags":[382],"class_list":["post-33612","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-specialties","tag-teleconsultation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Case study: UNIGE boosts healthcare access via teleconsultation<\/title>\n<meta name=\"description\" content=\"See how UNIGE improves healthcare access with OneDoc: fast appointments, affordable pricing, and streamlined follow-up for students\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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