{"id":14900,"date":"2025-07-02T11:38:35","date_gmt":"2025-07-02T09:38:35","guid":{"rendered":"https:\/\/info.1doc.ch\/technologie-sante-interview-bao-khanh-tran-ophtalmologue\/"},"modified":"2025-10-09T22:00:23","modified_gmt":"2025-10-09T20:00:23","slug":"case-study-dr-khanh-tran-ophtalmologist","status":"publish","type":"post","link":"https:\/\/info.onedoc.ch\/en\/blog\/ophtalmologists\/case-study-dr-khanh-tran-ophtalmologist\/","title":{"rendered":"[Case study] 1&#8217;000 new patients in one year for the ophtalmologist center Y-Vision"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] How can a newly launched ophthalmology center <strong>gain visibility on Google<\/strong>, <strong>fill its schedule<\/strong>, and <strong>save several thousand minutes of secretarial time<\/strong>? This was the challenge taken on by Dr. Bao Khanh Tran, founder of the Y\u00b7\u00b7Vision center in Yverdon, by integrating OneDoc from day one. In this article, discover how OneDoc enabled Dr. Tran to combine <strong>rapid growth, administrative efficiency, and a better patient experience<\/strong>. [\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1759408841252{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83c\udfa5 <a href=\"https:\/\/www.youtube.com\/watch?v=iQ60eHzTIwE\">Watch the full interview with Dr. Bao Khan Tran<\/a><\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1759410270952\" ><h2 class=\"separator_off\" >Getting known and filling the schedule: the challenges of opening an ophthalmology center<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1759409263212{margin-bottom: 50px !important;}&#8221;] When launching Y\u00b7\u00b7Vision, Dr. Bao Khanh Tran faced several strategic challenges: <strong>Quickly attract new patients<\/strong> in a region where the practice was still little known, by becoming visible on Google in the first months. <strong>Offer 24\/7 accessibility<\/strong>, since most patients look for an appointment in the evening or on weekends, when the front desk is closed. <strong>Reduce the administrative workload of the front desk<\/strong>: each phone booking takes 5 to 10 minutes of manual entry, with a non-negligible risk of errors. [\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1759411100048{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote><p>Booking by phone takes 5 to 10 minutes for every call. If you take 1,000 appointments times 5 to 10 minutes, that\u2019s between 5,000 and 10,000 minutes saved over the year \u2014 it\u2019s huge!<\/p><\/blockquote>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1759410253351\" ><h2 class=\"separator_off\" >OneDoc, a strategic choice to boost visibility and efficiency<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1759410214900{margin-bottom: 50px !important;}&#8221;]To meet these challenges, <strong>Dr. Bao Khanh Tran integrated OneDoc from the opening of the practice<\/strong>. Several features proved decisive:<\/p>\n<ul>\n<li><strong>24\/7 online booking<\/strong>, allowing patients to make appointments at any time.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1759410129520{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote><p>A patient can book on Sunday evening at 10 p.m., directly online.<\/p><\/blockquote>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1759414439195{margin-bottom: 50px !important;}&#8221;]<\/p>\n<ul>\n<li><strong>Synchronization with the Liris medical software<\/strong>, which avoids double entry and errors. Appointments booked via OneDoc appear automatically in the practice calendar.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1759414433046{margin-bottom: 50px !important;}&#8221;]<\/p>\n<ul>\n<li><strong>Fast indexing on Google<\/strong>, essential to get known from the very start.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1759410144307{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote><p>I typed my first name into Google and immediately found my OneDoc profile. Even the center\u2019s website appeared below.<\/p><\/blockquote>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1759410240286{margin-bottom: 50px !important;}&#8221;]<\/p>\n<ul>\n<li><strong>Smooth and fast setup<\/strong>, which made it possible to be up and running in just a few days.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1759410092268{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote><p>Getting started with OneDoc was very easy. We were pleasantly surprised by how quickly you handle the indexing.<\/p><\/blockquote>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1757663803556{margin-top: 50px !important;margin-bottom: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;border-radius: 10px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;20931&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" >Ophthalmologists\u2019 favorite OneDoc Pro features<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<table style=\"width: 100%; border: none;\">\n<tbody style=\"border: none;\">\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/needs\/increase-visibility\/\">Online visibility<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/medical-resources-management\/\">Resource management<\/a><\/td>\n<\/tr>\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/online-booking\/\">Online booking<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/connectors\/\">Integrations<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text]<a  href=\"\"    class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link    popmake-18722\" ><span class=\"prim_text\">Get a demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1759409669027\" ><h2 class=\"separator_off\" >Tangible results from the very first year<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1759409727388{margin-bottom: 50px !important;}&#8221;] \ud83c\udf10 <strong>Better online visibility<\/strong>, essential for making a medical practice known from day one. \ud83d\udcc8 <strong>+1,000 new patients<\/strong> booked via OneDoc in the first year. \u23f1\ufe0f <strong>5,000 to 10,000 minutes saved<\/strong> for the front desk, freed up for other higher-value tasks. [\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1759409745126\" ><h2 class=\"separator_off\" >A more inclusive patient experience<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1759410305948{margin-bottom: 50px !important;}&#8221;]For Dr. Tran, online booking is not just about efficiency: it is also <strong>a direct improvement to the patient experience<\/strong>.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1759409797690{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote><p>Some people still prefer to call, and that\u2019s great. But others \u2014 myself included \u2014 book on Sunday evening. And thanks to OneDoc, they can do it completely on their own.<\/p><\/blockquote>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1759409872043{margin-bottom: 50px !important;}&#8221;] This flexibility particularly benefits patients with specific needs. With the <strong>Dystinctif association<\/strong>, which supports people with autism, Dr. Bao Khanh Tran observed that <strong>many choose OneDoc to avoid the phone call<\/strong>. This advance notice <strong>also helps tailor the welcome<\/strong> \u2014 for example, by preparing a calmer, more isolated waiting area for their visit. [\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1759409892888\" ><h2 class=\"separator_off\" >Toward a modernized ophthalmology practice<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1759410312434{margin-bottom: 50px !important;}&#8221;]For Dr. Tran, <strong>digitalization is an essential lever<\/strong>:[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1759409917847{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote><p>Technology is a tool. In healthcare, we need to embrace it and move forward, because that\u2019s where we\u2019re headed.<\/p><\/blockquote>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1759409929556{margin-bottom: 50px !important;}&#8221;]OneDoc and Liris illustrate this evolution: far from replacing the human relationship, they reinforce it by freeing up time and simplifying organization.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1760040012614{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221; el_class=&#8221;popmake-18722&#8243;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\udc49 <a href=\"#\">Want to grow your ophthalmology center? Request a OneDoc Pro demo!<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] How can a newly launched ophthalmology center gain [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":14896,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[248],"tags":[291],"class_list":["post-14900","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ophtalmologists","tag-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Case study: 1&#039;000 new patients in one year with OneDoc<\/title>\n<meta name=\"description\" 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