{"id":14605,"date":"2025-10-01T12:02:19","date_gmt":"2025-10-01T10:02:19","guid":{"rendered":"https:\/\/info.1doc.ch\/sante-digital-patients-suisses-outils-numeriques\/"},"modified":"2025-11-17T12:26:27","modified_gmt":"2025-11-17T10:26:27","slug":"study-digital-tools-healthcare","status":"publish","type":"post","link":"https:\/\/info.onedoc.ch\/en\/blog\/all-specialties\/study-digital-tools-healthcare\/","title":{"rendered":"[Study march 2025] Digital tools in healthcare used by patients"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Swiss patients are increasingly adopting digital health services: online appointment booking, searching for professionals on Google, managing medical documents. <strong>A study conducted in March 2025 by OneDoc and the polling institute MISTrends<\/strong> sheds light on these new habits. Discover the results and what they mean for you as healthcare professionals.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1763374869856{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\udc49 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/online-booking\/\">Learn more about appointment booking with OneDoc Pro<\/a><\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1759508935092\" ><h2 class=\"separator_off\" >Swiss patients are increasingly connected to their health<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1759508921475{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]<\/p>\n<p>According to our survey of 1\u2019124 patients across Switzerland\u2019s 3 language regions, the results are clear: <strong>the majority already use digital tools<\/strong> along their care journey. More concretely:<\/p>\n<ul>\n<li><strong>Online visibility<\/strong>: over 60% say they search for their doctor via Google or specialized platforms<\/li>\n<li><strong>Appointment booking<\/strong>: nearly 37% prefer to book online rather than by phone<\/li>\n<li><strong>Trust:<\/strong> 55% believe digitalization improves their care experience (faster access, smoother follow-up)<\/li>\n<\/ul>\n<p>These figures reflect an undeniable reality: <strong>Swiss patients expect the same digital simplicity from their doctors as they do from their bank or insurer<\/strong>.<\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1759509127249\" ><h2 class=\"separator_off\" >Why are digital tools necessary in medicine?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1759509224872{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]<\/p>\n<p>The growing enthusiasm for digital tools is not just a fad. It also responds to <strong>very real difficulties<\/strong> encountered along the care pathway.<\/p>\n<p>According to the survey, about <strong>one in ten Swiss patients faced significant difficulties in their care journey over the past 12 months<\/strong>. The main obstacles include:<\/p>\n<ul>\n<li><strong>Difficulty accessing care<\/strong>: inability to obtain an appointment within a satisfactory timeframe.<\/li>\n<li><strong>Inefficient communication<\/strong> with the primary care physician.<\/li>\n<li><strong>Insufficient medical follow-up.<\/strong><\/li>\n<li><strong>Lack of availability of doctors<\/strong> accepting new patients.<\/li>\n<\/ul>\n<p>These issues appear to be <strong>symptomatic of today\u2019s healthcare system in Switzerland<\/strong>, with a shortage of professionals in certain sectors. To address this, <strong>digital solutions help streamline and simplify access to care<\/strong>.<\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1759509283038\" ><h2 class=\"separator_off\" >Booking medical appointments online: an essential tool in Switzerland!<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1759509308555{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>According to our study, <strong>online appointment booking is now essential<\/strong> for a growing share of Swiss patients.<\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1759509319771\" ><h3 class=\"separator_off\" >Google: patients\u2019 first reflex to find a doctor<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1763374891043{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>When looking for a doctor, Swiss patients first turn to <strong>Google<\/strong>. <strong>More than 60% of respondents say they use the search engine as their main entry point<\/strong>, and nearly 40% also consult <strong>Google Maps<\/strong>.<\/p>\n<p>\ud83d\udc49 Hence the importance for healthcare practices of having a <a href=\"https:\/\/info.onedoc.ch\/en\/blog\/all-specialties\/how-to-create-google-business-profile-for-healthcare-professionals\/\"><strong>complete and up-to-date Google Business Profile<\/strong><\/a>, an essential tool to be visible and reassure patients.<\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1759511308494\" ><h3 class=\"separator_off\" >OneDoc, the reference platform in healthcare<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1759511300076{margin-bottom: 50px !important;}&#8221;]Behind Google, <strong>OneDoc stands out as a key player for medical appointment booking<\/strong>. One in two people in Switzerland already knows the platform, and this figure reaches <strong>75% in French-speaking Switzerland<\/strong>.<\/p>\n<p>Nearly <strong>20% of patients nationwide<\/strong> and <strong>44% in French-speaking Switzerland<\/strong> say they search for a specialist directly on OneDoc. By comparison, other platforms such as <strong>Comparis, Local<\/strong> or certain cantonal solutions are used far less (under 10%).<\/p>\n<p>These findings confirm that OneDoc is now <strong>the digital reference for searching and booking medical appointments in Switzerland<\/strong>.<\/p>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1757663803556{margin-top: 50px !important;margin-bottom: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;border-radius: 10px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;20931&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" >OneDoc tools that will improve access to care<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<table style=\"width: 100%; border: none;\">\n<tbody style=\"border: none;\">\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/onedoc-profile\/\">Profile on OneDoc<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/online-booking\/\">Online booking<\/a><\/td>\n<\/tr>\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/sms-reminders\/\">SMS reminders<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/visio\/teleconsultation-module\/\">Teleconsultation<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text]<a  href=\"\"    class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link    popmake-18722\" ><span class=\"prim_text\">Get a demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1759511343162\" ><h2 class=\"separator_off\" >What other benefits of digital tools are perceived in healthcare?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1759825464203{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]Beyond appointment booking, Swiss patients see other important benefits in the digitalization of their care journey.<\/p>\n<p><strong>Here are the 5 benefits that emerged from our study:<\/strong><\/p>\n<ol>\n<li><strong>Online appointment booking (55%)<\/strong><\/li>\n<li><strong>Online prescription renewal (47%)<\/strong><\/li>\n<li><strong>Online administrative pre-admission (27%)<\/strong><\/li>\n<li><strong>Online emergency triage questionnaire (25%)<\/strong><\/li>\n<li><strong>Digital referral form (23%)<\/strong><\/li>\n<\/ol>\n<p>Note that <strong>teleconsultation is favored by 15%<\/strong> of respondents.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1759511363879\" ><h2 class=\"separator_off\" >What motivates patients to use digital solutions in healthcare?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1759511354146{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]<\/p>\n<p>Various advantages motivate people in Switzerland to want more digital in healthcare:<\/p>\n<ul>\n<li>For <strong>57% of respondents<\/strong>, the primary motivation is <strong>reducing healthcare costs<\/strong>.<\/li>\n<li><strong>51%<\/strong> see an improvement in their care.<\/li>\n<li>Finally, <strong>45%<\/strong> value above all <strong>better access to care<\/strong> and the ability to <strong>centralize their medical data effectively<\/strong>.<\/li>\n<\/ul>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1759510445609\" ><h2 class=\"separator_off\" >The electronic patient record (DEP): little known and underused<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1759511484743{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>The <strong>electronic patient record (DEP)<\/strong> clearly illustrates the gap between expectations and reality. Designed to centralize medical data and facilitate communication between doctors and patients, it is still not widely adopted.<\/p>\n<p>Only <strong>16% of Swiss people<\/strong> surveyed say they have one, and <strong>40% are unaware it exists<\/strong>. For context, in August 2024, the FOPH indicated that barely <strong>1% of the population had an active DEP<\/strong>.<\/p>\n<p>There are many barriers:<\/p>\n<ul>\n<li><strong>Lack of encouragement<\/strong> from doctors (30%),<\/li>\n<li>Concerns related to <strong>data security<\/strong> (10%),<\/li>\n<li>Perception of <strong>limited usefulness<\/strong> (10%).<\/li>\n<\/ul>\n<p>Despite this, the DEP remains a key tool to <strong>improve medical follow-up<\/strong> and strengthen care coordination in the future.<\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1759510858761\" ><h2 class=\"separator_off\" >What concrete benefits do Swiss patients expect from digital?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1759510840926{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]<\/p>\n<p>In summary, Swiss patients want the <strong>digitalization<\/strong> of healthcare to provide:<\/p>\n<ul>\n<li><strong>Easier access to care<\/strong>, thanks to appointments that are quick and simple to book online.<\/li>\n<li><strong>Centralization of medical data<\/strong>, enabling continuous follow-up and better coordination among professionals.<\/li>\n<li><strong>A smoother, more modern care experience<\/strong>, personalized to their needs.<\/li>\n<\/ul>\n<p>These expectations represent a major opportunity for healthcare professionals who want to strengthen patient relationships and optimize their organization.<\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1759510905396\" ><h2 class=\"separator_off\" >How to effectively integrate digital tools into your medical practice?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1763374971669{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]<\/p>\n<p>To meet your patients\u2019 growing needs, several simple actions can be implemented:<\/p>\n<ul>\n<li>Offer <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/online-booking\/\"><strong>online appointment booking<\/strong><\/a> in addition to phone booking.<\/li>\n<li>Create and maintain a <strong>Google Business Profile<\/strong>, activating the <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/book-online-google-button\/\"><strong>\u201cBook online\u201d button<\/strong><\/a>.<\/li>\n<li><strong>Communicate actively<\/strong> about the digital services available in your practice to encourage adoption.<\/li>\n<li>Use digital tools to <strong>improve patient follow-up<\/strong> and personalize care.<\/li>\n<li>Encourage <a href=\"https:\/\/info.onedoc.ch\/en\/visio\/teleconsultation-module\/\"><strong>teleconsultation<\/strong><\/a> for simple follow-ups to reduce waiting times and improve access to care.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1763374983503{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\udc49 <a href=\"https:\/\/info.onedoc.ch\/wp-content\/uploads\/2025\/06\/Medienmitteilung-OneDoc-Umfrage-Die-Schweizer-Bevolkerung-steht-digitalen-Gesundheitsplattformen-positiv-gegenuber.pdf\">Download the full study results (DE)<\/a><\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1759511077045\" ><h2 class=\"separator_off\" >Study methodology<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1759511084718{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>This survey was conducted online by <strong>OneDoc, Farner and MIS Trend in March 2025<\/strong>, among a representative sample of <strong>1\u2019124 Swiss residents aged 18 and over<\/strong> (396 in French-speaking Switzerland, 434 in German-speaking Switzerland, and 294 in Ticino). <strong>The maximum margin of error is \u00b12.9% at the national level<\/strong>. The data were weighted to ensure regional and linguistic representativeness.<\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1759511069879\" ><h2 class=\"separator_off\" >Additional sources<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1763374998941{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.patientrecord.ch\/individuals\/epr-in-short\" target=\"_blank\" rel=\"noopener\">dossierpatient.ch \u2013 The DEP at a glance<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Swiss patients are increasingly adopting digital health services: [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":14601,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[231],"tags":[355],"class_list":["post-14605","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-specialties","tag-digitalisation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Digital health study: what do Swiss patients expect?<\/title>\n<meta name=\"description\" content=\"AI, online appointments, teleconsultations, EPR... 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