{"id":14161,"date":"2025-06-30T11:02:41","date_gmt":"2025-06-30T09:02:41","guid":{"rendered":"https:\/\/info.1doc.ch\/quel-cadre-juridique-pour-les-teleconsultations-en-suisse\/"},"modified":"2025-10-09T22:02:44","modified_gmt":"2025-10-09T20:02:44","slug":"legal-framework-teleconsultation-switzerland","status":"publish","type":"post","link":"https:\/\/info.onedoc.ch\/en\/blog\/all-specialties\/legal-framework-teleconsultation-switzerland\/","title":{"rendered":"What is the legal framework for teleconsultations in Switzerland?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]Medical teleconsultation has now become an essential tool for improving access to healthcare in Switzerland. However, whether remotely or in the practice, healthcare professionals must <strong>comply with medical, legal, and ethical requirements<\/strong> to ensure safe and lawful consultations. In this article, we review <strong>the Swiss legal framework governing teleconsultations<\/strong>, the key security measures to follow, and the criteria to consider when choosing the right software.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1757937831301{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\"><a href=\"https:\/\/info.onedoc.ch\/en\/visio\/\">Discover OneDoc Visio, our secure teleconsultation module<\/a><\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q \" ><h2 class=\"separator_off\" >What are the main regulations applicable to teleconsultations?<\/h2><\/header>[vc_column_text css=&#8221;&#8221; el_class=&#8221;btf-a&#8221;] In Switzerland, teleconsultations are subject to the same rules as in-person consultations. Three key pillars define their framework:<\/p>\n<ul>\n<li><strong>Medical Professions Act (MedPA)<\/strong>: doctors must fulfill their duty of care even remotely and ensure appropriate medical treatment.<\/li>\n<li><strong>Federal Data Protection Act (revFADP)<\/strong>: patient data must be protected by suitable technical and organizational measures.<\/li>\n<li><strong>Medical confidentiality<\/strong> (Criminal Code): the obligation of confidentiality also applies to teleconsultations, ensuring that no sensitive information is shared with third parties.<\/li>\n<\/ul>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q \" ><h2 class=\"separator_off\" >How can you ensure teleconsultation compliance?<\/h2><\/header>[vc_column_text css=&#8221;&#8221; el_class=&#8221;btf-a&#8221;] To comply with Swiss regulations regarding teleconsultations, healthcare professionals must implement several measures:<\/p>\n<ul>\n<li><strong>Reliable authentication<\/strong>: verify patient identity through secure means (password, SMS, smart card)<\/li>\n<li><strong>Strict access control<\/strong>: only authorized persons (doctor and patient) should have access to medical data<\/li>\n<li><strong>Incident monitoring<\/strong>: set up a detection and reporting system in case of unauthorized access<\/li>\n<li><strong>Transparency in data use<\/strong>: inform patients about how their data is processed in accordance with the revFADP<\/li>\n<\/ul>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q \" ><h2 class=\"separator_off\" >What security criteria should you consider when choosing teleconsultation software?<\/h2><\/header>[vc_column_text css=&#8221;&#8221; el_class=&#8221;btf-a&#8221;] Choosing the right technical solution is crucial. A compliant teleconsultation platform must offer:<\/p>\n<ul>\n<li><strong>End-to-end encryption<\/strong> to protect communication between doctor and patient<\/li>\n<li><strong>Data hosting in Switzerland<\/strong> to comply with national regulations<\/li>\n<li>A <strong>secure authentication system<\/strong> to limit access to authorized users<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1757663803556{margin-top: 50px !important;margin-bottom: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;border-radius: 10px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;21285&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" >Monitor your patients remotely<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<table style=\"width: 100%; border: none;\">\n<tbody style=\"border: none;\">\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/visio\/teleconsultation-badge\/\">Teleconsultation badge<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/visio\/background-teleconsultation\/\">Professional backgrounds<\/a><\/td>\n<\/tr>\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/visio\/screen-sharing\/\">Screen sharing<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/visio\/audio-video-setting\/\">Video and audio controls<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text]<a  href=\"\"    class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link    popmake-18722\" ><span class=\"prim_text\">Request a demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1757937419125\" ><h2 class=\"separator_off\" >Why choose OneDoc Pro over a generic video solution for your online consultations?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1757938287647{margin-bottom: 50px !important;}&#8221;]It may be tempting to use everyday video tools like WhatsApp or Zoom for teleconsultations. However, these solutions are not designed for medical use:<\/p>\n<ul>\n<li>WhatsApp may be convenient, but data can be transmitted outside of Switzerland, and the platform offers no guarantee of compliance with Swiss legal or medical confidentiality standards.<\/li>\n<li>Zoom\/Teams offer advanced security features for professional use, but they are designed for business communication. Their configuration and hosting are not specifically adapted to the needs of medical teleconsultations in Switzerland.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1757939055905{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]<strong>OneDoc Visio<\/strong> is developed <strong>exclusively for healthcare professionals in Switzerland<\/strong>:<\/p>\n<ul>\n<li>Data hosted in Switzerland<\/li>\n<li>End-to-end encryption with no storage or recording<\/li>\n<li>Full compliance with OCPD and ISO 27001 standards<\/li>\n<li>An experience designed specifically for doctors and their patients (teleconsultation badge, professional backgrounds, secure screen sharing)<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1760040082449{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221; el_class=&#8221;popmake-18722&#8243;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\udc49 <a href=\"#\">Request your free OneDoc Visio demo<\/a><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1757937601993{margin-bottom: 50px !important;}&#8221;]The Swiss legal framework provides a <strong>clear and secure structure for teleconsultations<\/strong>. While it does not replace all in-person visits, it represents a valuable alternative to improve access to healthcare. By respecting the principles of medical diligence, confidentiality, and data protection and <strong>using a compliant solution like OneDoc Visio<\/strong>, healthcare professionals can confidently offer secure and efficient remote consultations.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]Medical teleconsultation has now become an essential tool for improving [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":14156,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[231],"tags":[382],"class_list":["post-14161","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-specialties","tag-teleconsultation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium 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