{"id":14117,"date":"2025-06-30T09:59:11","date_gmt":"2025-06-30T07:59:11","guid":{"rendered":"https:\/\/info.1doc.ch\/facturation-des-teleconsultations-en-suisse-ce-que-vous-devez-savoir\/"},"modified":"2026-07-03T11:14:29","modified_gmt":"2026-07-03T09:14:29","slug":"billing-for-teleconsultations-in-switzerland-what-you-need-to-know","status":"publish","type":"post","link":"https:\/\/info.onedoc.ch\/en\/blog\/all-specialties\/billing-for-teleconsultations-in-switzerland-what-you-need-to-know\/","title":{"rendered":"Billing for teleconsultations in switzerland \u2013 What you need to know"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Teleconsultation has now become part of everyday life for many practices in Switzerland. It makes it possible to follow up with patients remotely, avoid certain trips and offer more flexible care.<\/p>\n<p>But one question often comes up: <strong>how can you correctly bill a video consultation in Switzerland?<\/strong><\/p>\n<p>The answer depends on the type of healthcare professional:<\/p>\n<ul>\n<li>Since January 2026, <strong>TARDOC<\/strong> applies to most doctors. However, for <strong><a href=\"https:\/\/info.onedoc.ch\/en\/specialty\/general-practitioner\/\">general practitioners<\/a>,<\/strong> specific positions apply.<\/li>\n<li><strong><a href=\"https:\/\/info.onedoc.ch\/en\/specialty\/therapist\/\">Therapists<\/a><\/strong> use Tariff 590, particularly in the context of supplementary insurance.<\/li>\n<li><strong><a href=\"https:\/\/info.onedoc.ch\/en\/specialty\/physiotherapist\/\">Physiotherapists<\/a><\/strong> must take into account the rules applicable to their profession and insurance coverage.<\/li>\n<\/ul>\n<p>In this article, we guide you profession by profession so that you can quickly identify the section that concerns you.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1783070008550{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\"><a href=\"https:\/\/info.onedoc.ch\/en\/visio\/\">Discover OneDoc Visio, our secure teleconsultation module<\/a><\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q \" ><h2 class=\"separator_off\" >Overview: which tariff should be used to bill a video consultation?<\/h2><\/header>[vc_column_text css=&#8221;&#8221; el_class=&#8221;btf-a&#8221;]The billing of a teleconsultation mainly depends on your profession and the coverage framework.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1783067970093{margin-bottom: 50px !important;}&#8221;]<\/p>\n<figure class=\"wp-block-table\">\n<table class=\"has-fixed-layout\">\n<thead>\n<tr>\n<th>\n<table id=\"3919acbc-1b6d-80db-bbd3-d8c7ee004257\" class=\"simple-table\">\n<thead class=\"simple-table-header\">\n<tr id=\"3919acbc-1b6d-8007-84f2-e2cd81356361\" dir=\"ltr\">\n<th id=\"]Jwz\" class=\"simple-table-header-color simple-table-header\">Profession<\/th>\n<\/tr>\n<\/thead>\n<\/table>\n<\/th>\n<th>Generally applicable tariff<\/th>\n<th>What to remember<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Doctors<\/td>\n<td>TARDOC<\/td>\n<td>Since 2026, TARDOC provides specific positions for telemedical medical services<\/td>\n<\/tr>\n<tr>\n<td>General practitioners<\/td>\n<td>TARDOC, family medicine chapter<\/td>\n<td>Certain specific positions apply to telemedical family medicine services<\/td>\n<\/tr>\n<tr>\n<td>Therapists<\/td>\n<td>Tariff 590<\/td>\n<td>Remote consultations can be billed according to the rules of Tariff 590, depending on the recognized method and the conditions of the supplementary insurance&gt;<\/td>\n<\/tr>\n<tr>\n<td>Physiotherapists<\/td>\n<td>Tariff applicable to physiotherapy<\/td>\n<td>Coverage depends on the therapeutic framework, the prescription, the insurance and the conditions applicable to the remote service<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q \" ><h2 class=\"separator_off\" >1. How can you bill a video consultation as a doctor?<\/h2><\/header>[vc_column_text css=&#8221;&#8221; el_class=&#8221;btf-a&#8221;]For doctors, medical teleconsultations are billed according to the TARDOC positions provided for telemedical services. These services can be found in particular in the subchapter <strong>AA.10 \u2013 Basic telemedical medical services<\/strong>.<\/p>\n<p>They cover consultations, advice, assessments and medical exchanges carried out remotely, for example by video or telephone.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q \" ><h3 class=\"separator_off\" >Synchronous or asynchronous teleconsultation: what is the difference?<\/h3><\/header>[vc_column_text css=&#8221;&#8221;]TARDOC mainly distinguishes between two types of telemedical services:<\/p>\n<ul>\n<li><strong>Synchronous telemedical consultation<\/strong>: the doctor and the patient communicate at the same time, for example during a video or telephone consultation.<\/li>\n<li><strong>Asynchronous telemedical consultation<\/strong>: the exchange does not take place in real time, for example when a document is sent to the doctor and a medical assessment is communicated later.<\/li>\n<\/ul>\n<p>For a standard video consultation, this is therefore generally a <strong>synchronous telemedical consultation<\/strong>.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q \" ><h3 class=\"separator_off\" >Main TARDOC positions for doctors<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1783068196717{margin-bottom: 50px !important;}&#8221;]<\/p>\n<figure class=\"wp-block-table\">\n<table class=\"has-fixed-layout\">\n<thead>\n<tr>\n<th>TARDOC position<\/th>\n<th>Description<\/th>\n<th>When should it be used?<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><span class=\"notion-enable-hover\" data-token-index=\"0\">AA.10.0010<\/span><\/td>\n<td>Synchronous telemedical medical consultation, first 5 minutes<\/td>\n<td>For a real-time remote medical consultation, by telephone or video<\/td>\n<\/tr>\n<tr>\n<td><span class=\"notion-enable-hover\" data-token-index=\"0\">AA.10.0020<\/span><\/td>\n<td>Surcharge: synchronous telemedical medical consultation, each additional minute<\/td>\n<td>To extend a synchronous teleconsultation beyond the first 5 minutes<\/td>\n<\/tr>\n<tr>\n<td><span class=\"notion-enable-hover\" data-token-index=\"0\">AA.10.0030<\/span><\/td>\n<td>Asynchronous telemedical medical consultation<\/td>\n<td>For an individual medical exchange without simultaneous contact, for example a written medical response or the assessment of a document submitted by the patient<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q \" ><h3 class=\"separator_off\" >Example: 12-minute video consultation<\/h3><\/header>[vc_column_text css=&#8221;&#8221; el_class=&#8221;btf-a&#8221;]For a 12-minute video consultation with a patient, the billing may typically consist of:<\/p>\n<ul>\n<li><strong>AA.10.0010<\/strong> for the first 5 minutes<\/li>\n<li><strong>AA.10.0020<\/strong> for the 7 additional minutes<\/li>\n<\/ul>\n<p>The exact duration must be entered in accordance with the applicable tariff rules and documented in the patient file.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  btf-q  vc_custom_1783068253173\" ><h3 class=\"separator_off\" >Billing conditions for doctors<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1783068270121{margin-bottom: 50px !important;}&#8221; el_class=&#8221;btf-a&#8221;]For a video consultation to be billable, several conditions must be met:<\/p>\n<ul>\n<li>The teleconsultation must correspond to an actual medical service<\/li>\n<li>It must justifiably replace or complement medical care<\/li>\n<li>Contact with the patient must be documented<\/li>\n<li>The duration of the consultation must be entered correctly<\/li>\n<li>The patient must be informed that the service is chargeable<\/li>\n<li>Billing must comply with TARDOC rules, accumulation rules and the EAE criteria: effectiveness, appropriateness and cost-effectiveness<\/li>\n<\/ul>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1783068283103\" ><h3 class=\"separator_off\" >Practical steps to bill a medical video consultation<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1783068296416{margin-bottom: 50px !important;}&#8221;]In practice, here are the steps to follow:<\/p>\n<ol>\n<li>Identify the TARDOC position suitable for the service<\/li>\n<li>Check whether the consultation is a synchronous or asynchronous telemedical service<\/li>\n<li>Enter the exact duration of the consultation<\/li>\n<li>Check any accumulation rules or limitations<\/li>\n<li>Document the content of the consultation in the patient file<\/li>\n<li>Issue the invoice via the practice software<\/li>\n<li>Send the invoice to the patient or to the health insurance provider, depending on the applicable model<\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1757663803556{margin-top: 50px !important;margin-bottom: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;border-radius: 10px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;21285&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" >Follow up with your patients remotely<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<table style=\"width: 100%; border: none;\">\n<tbody style=\"border: none;\">\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/visio\/teleconsultation-badge\/\">Teleconsultation badge<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/visio\/background-teleconsultation\/\">Professional backgrounds<\/a><\/td>\n<\/tr>\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/visio\/screen-sharing\/\">Screen sharing<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/visio\/audio-video-setting\/\">Video and sound controls<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text]<a  href=\"\"    class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link    popmake-18722\" ><span class=\"prim_text\">Get a demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1783068308387\" ><h2 class=\"separator_off\" >2. How can you bill a video consultation as a general practitioner?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1783068322862{margin-bottom: 50px !important;}&#8221;]General practitioners must also use TARDOC, but certain telemedical family medicine services have specific positions.<\/p>\n<p>These positions can be found in particular in chapter <strong>CA<\/strong>, dedicated to family medicine.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1783068340576\" ><h3 class=\"separator_off\" >TARDOC positions for family medicine<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1783068467717{margin-bottom: 50px !important;}&#8221;]<\/p>\n<figure class=\"wp-block-table\">\n<table class=\"has-fixed-layout\">\n<thead>\n<tr>\n<th>TARDOC position<\/th>\n<th>Description<\/th>\n<th>When should it be used?<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><span class=\"notion-enable-hover\" data-token-index=\"0\">CA.05.0010<\/span><\/td>\n<td>Synchronous telemedical family medicine consultation, first 5 minutes<\/td>\n<td>For real-time remote consultations relating to family medicine<\/td>\n<\/tr>\n<tr>\n<td><span class=\"notion-enable-hover\" data-token-index=\"0\">CA.05.0020<\/span><\/td>\n<td>Surcharge: synchronous telemedical family medicine consultation, each additional minute<\/td>\n<td>To extend the consultation beyond the first 5 minutes<\/td>\n<\/tr>\n<tr>\n<td><span class=\"notion-enable-hover\" data-token-index=\"0\">CA.05.0030<\/span><\/td>\n<td>Asynchronous telemedical family medicine consultation<\/td>\n<td>For certain individual medical exchanges that are not simultaneous<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1783068478639\" ><h3 class=\"separator_off\" >What general practitioners need to check<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1783068493085{margin-bottom: 50px !important;}&#8221;]Before billing a video consultation, general practitioners need to check:<\/p>\n<ul>\n<li>Whether the service does indeed fall under family medicine<\/li>\n<li>Which TARDOC position applies<\/li>\n<li>Whether the consultation is synchronous or asynchronous<\/li>\n<li>Which accumulation rules apply<\/li>\n<li>Whether their practice software properly includes the up-to-date TARDOC positions<\/li>\n<\/ul>\n<p>Documentation in the patient file remains essential. As with an in-practice consultation, it must be possible to justify the content of the service, its duration and its medical indication.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1783068506589\" ><h2 class=\"separator_off\" >3. How can you bill a video consultation as a therapist?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1783070050572{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>Therapists, particularly in complementary medicine, generally bill their services via <a href=\"https:\/\/info.onedoc.ch\/en\/invoice\/tarif-590\/\"><strong>Tariff 590<\/strong><\/a>.<\/p>\n<p>Tariff 590 can apply to remote consultations, provided that the method practiced is recognized, that the service is documented and that the patient\u2019s supplementary insurance accepts coverage.<\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1783068534638\" ><h3 class=\"separator_off\" >Tariff 590 and teleconsultation: what you need to know<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1783068547062{margin-bottom: 50px !important;}&#8221;]Tariff 590 is used to structure and transmit the services of many therapists in Switzerland. For video consultations, the same principles as for in-person sessions generally apply:<\/p>\n<ul>\n<li>The method must be recognized<\/li>\n<li>The service must be clearly documented<\/li>\n<li>The duration must be indicated correctly<\/li>\n<li>The patient must be informed about the reimbursement conditions<\/li>\n<li>Coverage depends on their supplementary insurance<\/li>\n<\/ul>\n<p>Supplementary insurance providers do not cover all methods or all forms of remote consultation. Before offering video consultations, it is therefore recommended to clarify the conditions directly with the insurance providers concerned.<br \/>\n[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1783068559896\" ><h3 class=\"separator_off\" >Practical steps to bill a video consultation with Tariff 590<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1783068574128{margin-bottom: 50px !important;}&#8221;]To bill a video consultation as a therapist:<\/p>\n<ol>\n<li>Check that your method is recognized by the patient\u2019s supplementary insurance<\/li>\n<li>Clarify whether the video consultation is accepted within the framework of this method<\/li>\n<li>Conduct the session via a secure solution<\/li>\n<li>Document the session in the patient file<\/li>\n<li>Enter the service with the appropriate Tariff 590 position<\/li>\n<li>Issue the invoice according to the required format<\/li>\n<li>Inform the patient that reimbursement depends on their supplementary insurance<\/li>\n<\/ol>\n<p><strong>\ud83d\udca1 Tip:<\/strong> before rolling out teleconsultations more broadly, check with the supplementary insurance providers most commonly used by your patients.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1783068589076\" ><h2 class=\"separator_off\" >4. How can you bill a video consultation as a physiotherapist?<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1783068613006{margin-bottom: 50px !important;}&#8221;]Physiotherapists may also offer remote consultations or follow-ups, for example for advice, exercises, therapeutic support or follow-up between two sessions.<\/p>\n<p>However, billing depends on the framework of the service, any prescription, the rules applicable to physiotherapy and the coverage conditions of the insurance provider concerned.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1783068640927\" ><h3 class=\"separator_off\" >What physiotherapists need to check<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1783068635519{margin-bottom: 50px !important;}&#8221;]Before billing a video consultation, it is important to check:<\/p>\n<ul>\n<li>Whether the remote service is permitted within the relevant therapeutic framework<\/li>\n<li>Whether a medical prescription is required<\/li>\n<li>Whether the insurance provider covers this type of service<\/li>\n<li>Which tariff position should be used<\/li>\n<li>How the duration and content of the session must be documented<\/li>\n<\/ul>\n<p>As with the other professions, documentation is essential. The file must indicate what was carried out, why the video consultation was indicated, how long it lasted and which recommendations were given to the patient.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1783068673076\" ><h3 class=\"separator_off\" >Practical steps to bill a video consultation in physiotherapy<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1783068688006{margin-bottom: 50px !important;}&#8221;]To bill a video consultation as a physiotherapist:<\/p>\n<ol>\n<li>Check the patient\u2019s coverage framework<\/li>\n<li>Confirm whether the video consultation is accepted by the insurance provider<\/li>\n<li>Use a secure video solution suitable for health data<\/li>\n<li>Document the session precisely<\/li>\n<li>Select the applicable tariff position<\/li>\n<li>Issue the invoice via your billing software<\/li>\n<li>Keep the necessary information in case supporting evidence is requested<\/li>\n<\/ol>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1783068701412\" ><h2 class=\"separator_off\" >Legal framework and data protection<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1783070060771{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>There is no specific law on telemedicine in Switzerland. The general rules relating to the medical field and healthcare professionals therefore also apply to video consultations.<\/p>\n<p>This includes in particular:<\/p>\n<ul>\n<li>The duty of care<\/li>\n<li>The documentation obligation<\/li>\n<li>The duty to inform the patient<\/li>\n<li>The protection of health data<\/li>\n<li>The use of secure and suitable tools<\/li>\n<\/ul>\n<p>When health data is processed via a digital solution, the professional remains responsible for its protection. It is therefore recommended to use a secure solution that complies with Swiss data protection requirements and is suitable for medical or therapeutic exchanges.<\/p>\n<p><strong>\ud83d\udca1Did you know?<\/strong><br \/>The <a href=\"https:\/\/info.onedoc.ch\/en\/visio\/\">OneDoc teleconsultation module<\/a> is fully hosted in Switzerland, complies with the revised FADP and is ISO 27001 certified.<\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1783068729181\" ><h2 class=\"separator_off\" >Conclusion: billing differs depending on your profession<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1783068741142{margin-bottom: 50px !important;}&#8221;]The billing of a video consultation in Switzerland depends on your activity.<\/p>\n<p><strong>Doctors<\/strong> have used TARDOC since 2026, with specific positions for telemedical services. <strong>General practitioners<\/strong> must in particular check the family medicine positions. <strong>Therapists<\/strong> bill according to Tariff 590 when the method and supplementary insurance allow it. <strong>Physiotherapists<\/strong> must check the rules applicable to their care framework and to the patient\u2019s insurance.<\/p>\n<p>In all cases, three elements remain essential: choosing the right tariff position, properly documenting the service and using a secure solution for video consultations.<\/p>\n<p>\ud83d\udc49 Feel free to contact our team to learn more about teleconsultations, billing and OneDoc solutions for your practice.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1783070065656{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221; el_class=&#8221;popmake-18722&#8243;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\udc49 <a href=\"#\">Request your free OneDoc Visio demo<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Teleconsultation has now become part of everyday life for [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":14113,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[231],"tags":[382],"class_list":["post-14117","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-specialties","tag-teleconsultation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - 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