{"id":12565,"date":"2025-06-23T13:12:49","date_gmt":"2025-06-23T11:12:49","guid":{"rendered":"https:\/\/info.1doc.ch\/gagner-en-visibilite-et-developper-son-centre-de-physiotherapie-le-cas-de-physio-7\/"},"modified":"2025-10-14T14:57:10","modified_gmt":"2025-10-14T12:57:10","slug":"case-study-gain-new-patients-physiotherapy","status":"publish","type":"post","link":"https:\/\/info.onedoc.ch\/en\/blog\/physiotherapists\/case-study-gain-new-patients-physiotherapy\/","title":{"rendered":"[Case study] How Physio 7 gained more than half their patients online"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Since its creation, <strong>Physio 7 has grown to include seven physiotherapy centers across French-speaking Switzerland<\/strong>. With locations in Geneva, Fribourg, Lausanne, and Montreux, the group continues to expand steadily. Their secret? A <strong>balance between patient-centered care and smart use of digital tools<\/strong>. By adopting OneDoc, Physio 7 simplified the patient journey, strengthened its online visibility, and streamlined team operations. [\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1760347246846\" ><h2 class=\"separator_off\" >The challenge for Physio 7: making physiotherapy more accessible without overloading internal management<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1760348570582{margin-bottom: 50px !important;}&#8221;]Physio 7 built its reputation on simple values: active rehabilitation, personalized follow-up, and specialized teams. From the start, however, one central question remained: <strong>how to make these services known beyond word-of-mouth<\/strong> and how to meet growing patient demand without overwhelming the secretarial staff?[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1760348564588{margin-bottom: 50px !important;}&#8221;]\ud83d\udc49 In 2019, even before the pandemic, <strong>Physio 7 decided to invest in online appointment booking<\/strong> \u2014 a practice still uncommon in the physiotherapy field at the time.[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1760347385361\" ><h2 class=\"separator_off\" >The solution: seamless integration of online booking with OneDoc<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1760347420630{margin-bottom: 50px !important;}&#8221;] The OneDoc team supported Physio 7 through a gradual implementation process, starting with a test calendar in a pilot center. After complete training and customizing the solution to fit the group\u2019s needs, <strong>the results were immediate: patients adopted the service, and secretaries could finally breathe<\/strong>. [\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1760446323756{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\udcd3 <a href=\"https:\/\/info.onedoc.ch\/en\/specialty\/physiotherapist\/\">Learn more about online appointment bookings for physiotherapists<\/a><\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1760348690982\" ><h3 class=\"separator_off\" >What are the main benefits of OneDoc Pro for Physio 7?<\/h3><\/header>[vc_column_text css=&#8221;.vc_custom_1760446340914{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>1. OneDoc connects directly with <a href=\"https:\/\/info.onedoc.ch\/en\/connectors\/medionline-aerztekasse\/\">MediOnline<\/a>, the group\u2019s internal management software. <strong>Appointments booked through OneDoc appear automatically in MediOnline, with no double entry required. <\/strong>The secretaries continue using their usual tools while enjoying the benefits of digitalization.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1760347503295{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote><p>It takes pressure off the phones. Automated appointment booking is especially convenient for patients already followed by the center, helping us reduce administrative workload and dedicate more time to other important tasks.<\/p><\/blockquote>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1760446467114{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>2. OneDoc also serves as a <strong>local visibility booster<\/strong>. The profiles of Physio 7 centers, optimized on OneDoc.ch for Google and ChatGPT, appear among the top search results. The result: <a href=\"https:\/\/info.onedoc.ch\/en\/needs\/increase-visibility\/\">the group is more visible<\/a>, easier to find, and easier to contact.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1760348427102{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote><p>50% of our patients find us through search engines!<\/p><\/blockquote>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1757663803556{margin-top: 50px !important;margin-bottom: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;border-radius: 10px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;21748&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" >Discover OneDoc Pro for physiotherapists<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<table style=\"width: 100%; border: none;\">\n<tbody style=\"border: none;\">\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/onedoc-profile\/\">Profile on OneDoc.ch<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/medical-resources-management\/\">Resource management<\/a><\/td>\n<\/tr>\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/online-booking\/\">Online appointment booking<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/invoice\/physio-tarif\/\">Physio billing module<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text]<a  href=\"\"    class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link    popmake-18722\" ><span class=\"prim_text\">Get a demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1760347648023\" ><h2 class=\"separator_off\" >The results: more patients, fewer calls, and stronger visibility<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1760348458191{margin-bottom: 50px !important;}&#8221;]In just a few months, Physio 7 saw tangible improvements:<\/p>\n<ul>\n<li><strong>1,500 online requests per year<\/strong> managed efficiently<\/li>\n<li><strong>30% of appointments<\/strong> booked online<\/li>\n<li><strong>Reduced phone workload<\/strong><\/li>\n<li><strong>Better schedule optimization<\/strong><\/li>\n<li><strong>Higher patient satisfaction<\/strong><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1760347684744{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote><p>Today we handle about <strong>1,500 requests per year<\/strong>, and we\u2019ve seen that <strong>around 30% of appointments are booked online<\/strong> \u2014 which is quite significant!<\/p><\/blockquote>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1760446454558{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>\ud83d\udca1 It\u2019s worth noting that <strong>automatic SMS reminders and email confirmations significantly reduce missed or forgotten appointments.<\/strong> At the same time, <strong>enhanced visibility on Google <a href=\"https:\/\/info.onedoc.ch\/en\/needs\/get-new-patients\/\">attracts new patients<\/a><\/strong> in every city.<\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1760347780778\" ><h2 class=\"separator_off\" >A lasting impact on the quality of physiotherapy care<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1760347807954{margin-bottom: 50px !important;}&#8221;] <strong>By automating appointment scheduling and reducing repetitive tasks, Physio 7 was able to refocus its energy on what matters most: the patient<\/strong>. Physiotherapists now have more time for follow-up and rehabilitation, while secretaries can focus on coordination and welcoming patients. OneDoc didn\u2019t just add to their operations \u2014 it made them smoother, more modern, and more human. [\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1760446434658{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221; el_class=&#8221;popmake-18722&#8243;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\udc49 <a href=\"#\">Want to digitalize your physiotherapy center easily? Request a OneDoc Pro demo today!<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Since its creation, Physio 7 has grown to [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":12559,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[115],"tags":[291],"class_list":["post-12565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-physiotherapists","tag-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Case study: How Physio 7 gained new patients online<\/title>\n<meta name=\"description\" content=\"Find out 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