{"id":12260,"date":"2025-06-23T08:07:29","date_gmt":"2025-06-23T06:07:29","guid":{"rendered":"https:\/\/info.1doc.ch\/revolutionnez-la-gestion-de-votre-laboratoire-en-suivant-la-demarche-de-zetlab\/"},"modified":"2025-11-13T11:31:07","modified_gmt":"2025-11-13T09:31:07","slug":"case-study-laboratory-management","status":"publish","type":"post","link":"https:\/\/info.onedoc.ch\/en\/blog\/laboratories\/case-study-laboratory-management\/","title":{"rendered":"[Case study] ZetLab: improved patient flow management in laboratories thanks to OneDoc"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]Between analysis requests, exchanges with partner physicians, and the coordination of appointments, managing a medical laboratory can quickly become complex. For the Z-point laboratory, a subsidiary of ZetLab SA in Zurich, the challenge was clear: <strong>to find a digital solution capable of streamlining patient flows and simplifying coordination between internal teams and healthcare professionals<\/strong>.<\/p>\n<p>With this objective in mind, ZetLab chose OneDoc Pro, a tool that has now become central to their daily organisation.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1763026126614{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\udcd3 <a href=\"https:\/\/info.onedoc.ch\/en\/specialty\/medical-laboratory\/\">Discover OneDoc Pro for medical analysis laboratories<\/a><\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1762525773229\" ><h2 class=\"separator_off\" >A need for clarity and coordination in a high-volume environment<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1762525815732{margin-bottom: 50px !important;}&#8221;]Every day, the Z-point laboratory performs analyses in multiple areas: clinical chemistry, haematology, immunochemistry, coagulation, and microbiology. With the diversity of examinations and the many stakeholders involved, the <strong>manual tracking<\/strong> of appointments and repeated <strong>phone calls<\/strong> made <strong>the management burdensome for the team<\/strong>.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1762525828942{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote>\n<p>Laboratory work is of vital importance to physicians and contributes significantly to establishing a diagnosis.<\/p>\n<\/blockquote>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1762525854676{margin-bottom: 50px !important;}&#8221;]The aim of ZetLab was therefore to <strong>gain efficiency without losing precision<\/strong>, while offering patients and partner physicians a <strong>smooth and modern experience<\/strong>.[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1757663803556{margin-top: 50px !important;margin-bottom: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;border-radius: 10px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;23207&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" >Discover OneDoc Pro for laboratories<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<table style=\"width: 100%; border: none;\">\n<tbody style=\"border: none;\">\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/online-booking\/\">Online booking<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/sms-reminders\/\">Reminder SMS<\/a><\/td>\n<\/tr>\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/referral\/\">Patient referral<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/confirmation-email\/\">Confirmation email<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text]<a  href=\"\"    class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link    popmake-18722\" ><span class=\"prim_text\">Request a demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1762525864442\" ><h2 class=\"separator_off\" >Centralising appointment booking and referrals with OneDoc<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1762525945382{margin-bottom: 50px !important;}&#8221;]With OneDoc Pro, ZetLab has been able to <strong>simplify the planning of analyses<\/strong> and <strong>centralise information flows<\/strong>. Online appointment booking now allows patients to schedule directly on onedoc.ch or via a widget integrated into the laboratory\u2019s website.<\/p>\n<p><strong>Partner physicians<\/strong> can <strong>refer their patients<\/strong> with just a few clicks via the professional OneDoc network, ensuring a smoother journey from diagnosis to blood draw.<\/p>\n<p>This digitalisation has significantly relieved the workload of the secretariat:[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1762525969983{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote>\n<p>During the pandemic, up to 70% of bookings were made via OneDoc, confirming the <strong>simplicity and reliability of the system<\/strong>.<\/p>\n<\/blockquote>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1762526141503\" ><h2 class=\"separator_off\" >Tangible results: less administrative work, more visibility for the laboratory<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1762526177085{margin-bottom: 50px !important;}&#8221;]Since integrating OneDoc, ZetLab has benefited from <strong>a clear overview of its schedules and patients<\/strong>, thanks to automatic synchronisation between the platform and its internal software. The <strong>teams save time and respond more quickly<\/strong>, while also reducing errors related to double entry.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1762526205353{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote>\n<p>Our staff are very satisfied with OneDoc. Thanks to this tool, the whole team has a unified overview, which <strong>greatly facilitates patient follow-up and saves time<\/strong> on administrative tasks.<\/p>\n<\/blockquote>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1760953132929{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote>\n<p>Thanks to this, we have <strong>very few unjustified absences<\/strong>.<\/p>\n<\/blockquote>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1763026172021{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221; el_class=&#8221;popmake-18722&#8243;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\udc49 <a href=\"#\">Simplify your laboratory management: request a free OneDoc Pro demo!<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]Between analysis requests, exchanges with partner physicians, and the [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":12252,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[227],"tags":[291],"class_list":["post-12260","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-laboratories","tag-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Case study: patient management in laboratories with OneDoc<\/title>\n<meta name=\"description\" content=\"If you are looking to streamline your medical testing laboratory&#039;s operations, here are three reasons to switch to OneDoc Pro from Zetlab.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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