{"id":11923,"date":"2025-06-20T11:56:36","date_gmt":"2025-06-20T09:56:36","guid":{"rendered":"https:\/\/info.1doc.ch\/?p=11923"},"modified":"2025-11-06T15:30:08","modified_gmt":"2025-11-06T13:30:08","slug":"case-study-efficient-management-medical-center","status":"publish","type":"post","link":"https:\/\/info.onedoc.ch\/en\/blog\/medical-center\/case-study-efficient-management-medical-center\/","title":{"rendered":"[Case study] Efficient management of the W\u00fcrenlos Medical Center thanks to OneDoc"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Opening and managing a <a href=\"https:\/\/info.onedoc.ch\/en\/specialty\/medical-center\/\">medical center<\/a> requires strong organization. Between the <strong>coordination of multidisciplinary teams<\/strong>, <strong>appointment scheduling<\/strong>, and <strong>communication with patients<\/strong>, time is often limited. Yet, effective management is essential to ensure quality care and team well-being.<\/p>\n<p>This is the challenge successfully met by the Medical Center of W\u00fcrenlos in Baden. Since its opening in 2023, <strong>the center has relied on OneDoc Pro to structure workflows, reduce administrative workload, and offer patients a smooth and modern experience<\/strong>.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1762435139592{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83e\udd1d <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/medical-resources-management\/\">OneDoc Pro helps you manage the human and material resources of your medical center<\/a><\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1761898181626\" ><h2 class=\"separator_off\" >A daily challenge: managing a high volume of patients and calls<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1761898316807{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>Running a medical center with several practitioners is far from easy. Between back-to-back appointments, constant phone calls, and everyday administrative tasks, teams are often stretched thin.<\/p>\n<p>For the Medical Center of W\u00fcrenlos, located in Baden, <strong>this is daily reality: 8 doctors, 9 medical assistants, and over 150 patients per day<\/strong>.<\/p>\n<p>In this context, <strong>maintaining a high level of organization while preserving human connection<\/strong> becomes a <strong>major challenge<\/strong>.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1761898352408{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote><p>Without OneDoc, we would struggle to keep up with the pace.<\/p><\/blockquote>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1761899170843{margin-bottom: 50px !important;}&#8221;]says Andrea Benz, deputy head medical assistant at the Medical Center of W\u00fcrenlos.[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1757663803556{margin-top: 50px !important;margin-bottom: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;border-radius: 10px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;21931&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" >Improve patient pathway management in your center<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<table style=\"width: 100%; border: none;\">\n<tbody style=\"border: none;\">\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/online-booking\/\">Online appointment booking<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/sms-reminders\/\">SMS reminders<\/a><\/td>\n<\/tr>\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/medical-resources-management\/\">Resource management<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/step-by-step-appointment\/\">Multi-step appointments<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text]<a  href=\"\"    class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link    popmake-18722\" ><span class=\"prim_text\">Request a demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1761898372809\" ><h2 class=\"separator_off\" >Simplify management and give time back to your team with OneDoc<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1761898395175{margin-bottom: 50px !important;}&#8221;]The Medical Center of W\u00fcrenlos made a <strong>digital-first choice from its opening<\/strong> in early 2023.<br \/>\nIts goal: to reduce administrative workload, streamline coordination between doctors and assistants, and improve patient care.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1762435634038{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>With OneDoc, the center has centralized online booking, <a href=\"https:\/\/info.onedoc.ch\/en\/connectors\/vitomed-vitodata\/\">synchronization with the Vitodata medical software<\/a>, and day-to-day agenda management. <strong>Appointments booked online appear automatically in the internal software<\/strong>, preventing double entry and ensuring a clear overview.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1761898463058{margin-bottom: 50px !important;}&#8221;]This hybrid model, combining technology and human interaction, allows assistants to spend <strong>less time on the phone and more time with patients<\/strong> \u2014 providing personalized advice and ensuring better continuity of care.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1762435643411{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\udd17 <a href=\"https:\/\/info.onedoc.ch\/en\/connectors\/\">OneDoc connects to more than 30 medical software solutions \u2013 discover the list!<\/a><\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1761898518754\" ><h2 class=\"separator_off\" >The result: more autonomous patients, a more efficient practice<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1761898540206{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p><strong>Beyond easing the team\u2019s workload, digitalization has also enhanced the patient experience.<\/strong> Thanks to online booking, patients can schedule, modify, or cancel their appointments anytime \u2014 including evenings and weekends.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1761898571151{margin-bottom: 50px !important;}&#8221;]\ud83d\udc49 The result? More autonomy for patients, fewer calls to handle for the center, and smoother organization for everyone.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1761898593169{margin-bottom: 50px !important;}&#8221;]One year after opening, the center now treats more than 150 patients per day without compromising care quality or staff availability.<br \/>\nThe team has turned technology into a real driver of performance and human connection.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1762435651572{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221; el_class=&#8221;popmake-18722&#8243;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\ude80 <a href=\"#\">Talk to one of our experts and discover how to manage multiple practitioners and schedules easily with OneDoc Pro<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Opening and managing a medical center requires strong [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":11924,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[175],"tags":[291],"class_list":["post-11923","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-medical-center","tag-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Case study: Managing a medical centre effectively<\/title>\n<meta name=\"description\" content=\"In this article, you will learn how the W\u00fcrenlos Medical Center uses OneDoc to efficiently manage over 150 patients per day.\" \/>\n<meta name=\"robots\" content=\"index, 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