{"id":11896,"date":"2025-06-20T11:38:11","date_gmt":"2025-06-20T09:38:11","guid":{"rendered":"https:\/\/info.1doc.ch\/?p=11896"},"modified":"2025-11-13T14:24:25","modified_gmt":"2025-11-13T12:24:25","slug":"case-study-online-booking-pharmacy","status":"publish","type":"post","link":"https:\/\/info.onedoc.ch\/en\/blog\/pharmacy\/case-study-online-booking-pharmacy\/","title":{"rendered":"[Case study] Integration of online appointment booking at the B\u00e9dat pharmacy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Faced with an <strong>unprecedented influx of patients<\/strong> and <strong>complex logistical needs<\/strong> during the COVID-19 pandemic, B\u00e9dat Pharmacy had to react quickly <strong>to maintain the quality and safety of care<\/strong>.<\/p>\n<p>From this period of crisis emerged a lasting transformation: the integration of online appointment booking via OneDoc, which has now become a cornerstone of their daily organisation.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1763036520926{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\"><a href=\"https:\/\/info.onedoc.ch\/en\/specialty\/pharmacy\/\">Discover OneDoc Pro for pharmacies<\/a><\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1762944736136\" ><h2 class=\"separator_off\" >Managing a massive influx of patients in the pharmacy: a new challenge<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1762944759853{margin-bottom: 50px !important;}&#8221;]At the height of the pandemic, B\u00e9dat Pharmacy, like many others, had to handle a significant volume of requests for <strong>COVID tests and COVID vaccinations<\/strong>.<br \/>\nPhone calls multiplied, time slots were difficult to organise, and coordination became increasingly complex.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1762944805986{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>The team needed to find a <strong>quick solution<\/strong> to:<\/p>\n<ul>\n<li><strong>distribute<\/strong> the flow of patients while avoiding queues<\/li>\n<li><strong>ensure<\/strong> accurate tracking of appointments and available doses<\/li>\n<li><strong>maintain<\/strong> the quality of reception and care despite constant pressure<\/li>\n<\/ul>\n<p>It was in this emergency context that B\u00e9dat Pharmacy decided to collaborate with OneDoc.<\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1762944821086\" ><h2 class=\"separator_off\" >OneDoc Pro: from crisis response to a long-term strategy<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1762944855870{margin-bottom: 50px !important;}&#8221;]The integration of <strong>OneDoc Pro first enabled B\u00e9dat Pharmacy to restore order and efficiency<\/strong> at the peak of the pandemic.<br \/>\nThanks to online appointment booking, patients could independently reserve their time slots for COVID tests and vaccinations, which significantly <strong>reduced phone calls and administrative overload<\/strong>.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1762944917830{margin-bottom: 50px !important;}&#8221;]But the collaboration did not stop there. B\u00e9dat Pharmacy also decided to <strong>use OneDoc for other services<\/strong>, such as vaccinations, health checks, or pharmaceutical counselling.<\/p>\n<p>By planning time slots more effectively, the team can now <strong>anticipate logistical needs<\/strong> (for example, ordering vaccines in advance or preparing the necessary material for the day).[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1762944932509{margin-bottom: 50px !important;}&#8221;]<\/p>\n<blockquote>\n<p>Some vaccines must be ordered the day before. With OneDoc, we know exactly what we need for the next day.<\/p>\n<\/blockquote>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1762944947294{margin-bottom: 50px !important;}&#8221;]This proactive organisation has transformed time management and strengthened the quality of service provided to patients.[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1757663803556{margin-top: 50px !important;margin-bottom: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;border-radius: 10px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;23177&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" >Discover OneDoc Pro for pharmacies<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<table style=\"width: 100%; border: none;\">\n<tbody style=\"border: none;\">\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/onedoc-profile\/\">Profile on OneDoc<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/sms-reminders\/\">Reminder SMS<\/a><\/td>\n<\/tr>\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/online-booking\/\">Online booking<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/visio\/teleconsultation-module\/\">Teleconsultation<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text]<a  href=\"\"    class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link    popmake-18722\" ><span class=\"prim_text\">Request a demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1762945068293\" ><h2 class=\"separator_off\" >Tangible results: efficiency, anticipation and satisfaction<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1762945092758{margin-bottom: 50px !important;}&#8221;]Today, <strong>online appointment booking is fully integrated into the daily operations of<\/strong> B\u00e9dat Pharmacy.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1762945136576{margin-bottom: 50px !important;}&#8221;]<\/p>\n<ul>\n<li>The teams benefit from <strong>better control<\/strong> over their schedules, <strong>simplified communication<\/strong> with patients and a significant <strong>time saving<\/strong> on administrative management.<\/li>\n<li>Patients appreciate the <strong>flexibility<\/strong> and <strong>clarity of the system<\/strong>, which allows them to book their appointments in just a few clicks, at any time of the day.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1762945162758{margin-bottom: 50px !important;}&#8221;]By adopting OneDoc, <strong>B\u00e9dat Pharmacy has moved from reactive management to a sustainable digital strategy<\/strong>. Even in times of crisis, innovation can become a lever for long-term growth and efficiency.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1763036583237{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221; el_class=&#8221;popmake-18722&#8243;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\udc49 <a href=\"#\">Optimise appointment management in your pharmacy, request a OneDoc Pro demo today!<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Faced with an unprecedented influx of patients and [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":11897,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[211],"tags":[291],"class_list":["post-11896","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pharmacy","tag-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Case study: online appointment booking at pharmacies<\/title>\n<meta name=\"description\" content=\"From crisis management during COVID-19 to a long-term strategy with OneDoc Pro, discover the case study of the B\u00e9dat pharmacy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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