{"id":11860,"date":"2025-06-20T11:21:21","date_gmt":"2025-06-20T09:21:21","guid":{"rendered":"https:\/\/info.1doc.ch\/?p=11860"},"modified":"2025-10-22T15:20:03","modified_gmt":"2025-10-22T13:20:03","slug":"case-study-online-booking-ophtalmology","status":"publish","type":"post","link":"https:\/\/info.onedoc.ch\/en\/blog\/ophtalmologists\/case-study-online-booking-ophtalmology\/","title":{"rendered":"[Case study] Implementation of online appointment booking at the ophthalmology practice of Dr Meier and Dr Sch\u00fcrch"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]Located just a few minutes from Bern train station, the ophthalmology practice of Dr. Claudia Meier and Dr. Kaspar Sch\u00fcrch perfectly illustrates the digital transformation of the healthcare sector. By choosing OneDoc Pro, both practitioners have <strong>simplified their organization, increased their visibility, and provided their patients with a smooth, modern, and flexible experience<\/strong>.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1761138691937{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\udcd3 <a href=\"https:\/\/info.onedoc.ch\/en\/blog\/all-specialties\/digitalizing-medical-practices\/\">Explore our guide on medical practice digitalization<\/a><\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1760950641492\" ><h2 class=\"separator_off\" >From endless calls to administrative exhaustion<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1760950721157{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>Before going digital, Dr. Meier and Dr. Sch\u00fcrch faced a situation familiar to many practices: <strong>manually filled appointment slots<\/strong>, <strong>cancellations by phone<\/strong>, and a <strong>constantly busy front desk<\/strong>.<\/p>\n<p>Administrative management became increasingly time-consuming and limited the time available for patient care. The team spent much of the day answering calls, rescheduling appointments, or coordinating availabilities between practitioners.<\/p>\n<p>This <strong>overload affected the practice\u2019s efficiency and slowed its growth<\/strong>. It was necessary to find a way to reduce administrative workload while giving patients more autonomy \u2014 without compromising the quality of care.<\/p>\n<p>[\/vc_column_text]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1760950664073\" ><h2 class=\"separator_off\" >A digital transformation focused on simplicity and visibility<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1761138714172{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>To modernize their organization, Dr. Meier and Dr. Sch\u00fcrch chose OneDoc Pro \u2014 <strong>a solution that combines <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/online-booking\/\">online appointment booking<\/a> and <a href=\"https:\/\/info.onedoc.ch\/en\/connectors\/\">seamless integration with the practice\u2019s software<\/a><\/strong>.<\/p>\n<ul>\n<li>From day one, the system allowed <strong>patients to book appointments online 24\/7<\/strong>, according to their availability.<\/li>\n<li>The <strong>OneDoc profile of the practice now serves as a digital showcase<\/strong>: patients can learn about the services offered, check availability, and book in just a few clicks.<\/li>\n<li>Automatic confirmations and reminders have <strong>reduced the administrative workload and minimized no-shows<\/strong>.<\/li>\n<li>Two-way synchronization with their management software ensures <strong>instant updates to calendars \u2014 without double entry or data loss<\/strong>.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1760951193556{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>\ud83d\udc49 For the practitioners, this has meant a <strong>significant time savings and better coordination<\/strong> within the team. At the same time, this approach combines greater visibility with an improved patient experience.<\/p>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1757663803556{margin-top: 50px !important;margin-bottom: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;border-radius: 10px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;21709&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" >Discover the features of OneDoc Hub<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<table style=\"width: 100%; border: none;\">\n<tbody style=\"border: none;\">\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/online-booking\/\">Online booking<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/sms-reminders\/\">SMS reminders<\/a><\/td>\n<\/tr>\n<tr style=\"border: none;\">\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/onedoc-profile\/\">Profile on OneDoc<\/a><\/td>\n<td style=\"border: none;\">\u2705 <a href=\"https:\/\/info.onedoc.ch\/en\/hub\/confirmation-email\/\">Confirmation emails<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text]<a  href=\"\"    class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link    popmake-18722\" ><span class=\"prim_text\">Book a demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1760950929973\" ><h2 class=\"separator_off\" >For more patient autonomy and a smoother practice workflow<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1760951183953{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>A few months after implementing OneDoc Pro:<\/p>\n<ul>\n<li>The number of incoming calls decreased significantly,<\/li>\n<li>appointment scheduling became automated,<\/li>\n<li>and the daily workflow of the practice became much smoother.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1760951177924{margin-bottom: 50px !important;}&#8221;]<\/p>\n<p>Patients \u2014 whether younger professionals or seniors \u2014 <strong>appreciate the freedom to book anytime<\/strong> and the <strong>user-friendly OneDoc interface<\/strong>.<\/p>\n<p>For the administrative staff, this also means <strong>more time for welcoming patients, coordination, and communication<\/strong>.<\/p>\n<p>This new organization has also strengthened the practice\u2019s image: modern, accessible, and patient-centered.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1760951031107{margin-bottom: 50px !important;}&#8221;]Through this transformation, Dr. Meier and Dr. Sch\u00fcrch have proven that it is possible to <strong>digitalize without adding complexity<\/strong> and to <strong>use technology to strengthen human relationships<\/strong>.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1761138782457{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221; el_class=&#8221;popmake-18722&#8243;]<\/p>\n<p style=\"text-align: center; font-size: 25px;\">\ud83d\udc49 <a href=\"#\">Would you also like to modernize your practice and offer your patients more flexibility?<br \/>\nBook a OneDoc Pro demo today.<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;10&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]Located just a few minutes from Bern train station, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":11861,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[248],"tags":[291],"class_list":["post-11860","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ophtalmologists","tag-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Case study: Online appointment booking in ophthalmology<\/title>\n<meta name=\"description\" content=\"With a modern, patient-oriented vision, ophthalmologists Dr Meier and Dr Sch\u00fcrch have embraced digital technology, powered by OneDoc.\" \/>\n<meta name=\"robots\" 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