{"id":39384,"date":"2026-04-21T15:45:17","date_gmt":"2026-04-21T13:45:17","guid":{"rendered":"https:\/\/info.onedoc.ch\/?page_id=39384"},"modified":"2026-04-21T15:45:17","modified_gmt":"2026-04-21T13:45:17","slug":"medication-ordering","status":"publish","type":"page","link":"https:\/\/info.onedoc.ch\/en\/inbox\/medication-ordering\/","title":{"rendered":"Medication ordering"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1770885089190{padding-top: 100px !important;}&#8221;][vc_column]<div  class=\"breadcrumbs breadcrumbs-shortcode bcn-left\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\" ><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to OneDoc Pro.\" href=\"https:\/\/info.onedoc.ch\/en\/\" class=\"home\" ><span property=\"name\">OneDoc Pro<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Blog.\" href=\"https:\/\/info.onedoc.ch\/en\/blog\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Blog<\/span><\/a><meta property=\"position\" content=\"2\"><\/span><\/div>[\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css_tablet_portrait=&#8221;.vc_custom_1770885051478{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 40px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1770885051478{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 40px !important;padding-left: 0px !important;}&#8221; css=&#8221;.vc_custom_1770885051478{padding-bottom: 50px !important;}&#8221;][vc_column css_tablet_portrait=&#8221;.vc_custom_1752046134800{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752046134800{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center solid-line sep-border-width-1  subtitle-below-title   \" ><h3 class=\"separator_on\" ><span style=\"color:#1E9585;\">Coming soon<\/span><\/h3><div class=\"kd-separator below_title\" ><div class=\"kd-separator-line\" ><\/div><\/div><\/header><header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title  no-padding-on-mobile \" ><h1 class=\"separator_off\" >Collect, centralize, and manage all medication orders in one structured workflow with OneDoc Inbox<\/h1><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">Stop handling medication requests across multiple channels. With OneDoc Inbox, your patient sends a medication request online, and your team receives it and processes it easily.<\/p>\n<p>[\/vc_column_text]<a  href=\"\"    class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link    popmake-39709\" ><span class=\"prim_text\">Sign up for the waiting list<\/span><\/a>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1775827773016{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1775827773016{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_mobile=&#8221;.vc_custom_1775827773017{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1775827773017{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1775828045657\" ><h2 class=\"separator_off\" >A simple and centralized flow to handle all medication requests<\/h2><\/header>[vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753104791131{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104791132{padding-top: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104791132{padding-top: 30px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12&#8243; css_tablet_portrait=&#8221;.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1751447162104{padding-bottom: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h6 class=\"separator_off\" style=\"margin-bottom:30px;\">Collect your medication requests in one place<\/h6><\/header>[vc_column_text css=&#8221;&#8221;]Medication requests don\u2019t come in one clean channel. They arrive:<\/p>\n<ul>\n<li>By phone, often during peak hours<\/li>\n<li>By email, with missing or unclear information<\/li>\n<li>At the front desk, between two patients<\/li>\n<li>Sometimes duplicated across multiple channels<\/li>\n<\/ul>\n<p>Your team has to <strong>write things down, double-check, call back, and track manually<\/strong>. This takes time, creates interruptions, and increases the risk of errors.<\/p>\n<p>With <strong>medication ordering<\/strong>, every request is submitted in a structured format, centralized in OneDoc Inbox and immediately visible and trackable by your team. No more scattered requests. No more manual follow-up.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243; css_mobile=&#8221;.vc_custom_1751020792783{padding-left: 0px !important;}&#8221;][vc_single_image image=&#8221;39360&#8243; img_size=&#8221;large&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752761310316{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12 vc_hidden-xs&#8221; css_tablet_portrait=&#8221;.vc_custom_1775827150709{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1775827150709{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1775827150709{padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;39355&#8243; img_size=&#8221;large&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243; css_mobile=&#8221;.vc_custom_1751020792783{padding-left: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h6 class=\"separator_off\" style=\"margin-bottom:30px;\">A clear process for your team and fewer interruptions during the day<\/h6><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><\/h2>\n<p>Medication ordering replaces back-and-forth communication with a simple, predictable flow:<\/p>\n<ol>\n<li>The patient submits a <strong>complete medication request online<\/strong><\/li>\n<li>The request arrives directly in <strong>OneDoc Inbox<\/strong><\/li>\n<li>Your team reviews and processes it \u2014 without phone calls or manual entry<\/li>\n<li>The patient is notified automatically once the request is handled<\/li>\n<\/ol>\n<p>No need to answer calls for simple renewals, re-enter information manually, or search across emails or notes. Your team saves time and stays focused on high-value tasks.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752761323490{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12&#8243; css_tablet_portrait=&#8221;.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1751447162104{padding-bottom: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h6 class=\"separator_off\" style=\"margin-bottom:30px;\">Stay in full control of every request<\/h6><\/header>[vc_column_text css=&#8221;&#8221;]Medication ordering doesn\u2019t automate decisions, it <strong>structures them<\/strong>. For each request, you decide how to proceed:<\/p>\n<ul>\n<li>Validate the prescription<\/li>\n<li>Refuse the request<\/li>\n<li>Adjust the medication or dosage<\/li>\n<li>Ask the patient to book a consultation first<\/li>\n<\/ul>\n<p><strong>Everything is documented and traceable<\/strong>. This ensures compliance with medical requirements, consistent handling across your team, and full visibility on what has been done or is pending.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243; css_mobile=&#8221;.vc_custom_1751020792783{padding-left: 0px !important;}&#8221;][vc_single_image image=&#8221;39347&#8243; img_size=&#8221;large&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1773415055424{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1773415055425{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_mobile=&#8221;.vc_custom_1773415055425{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1773415055425{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column css_mobile=&#8221;.vc_custom_1756229026085{margin-bottom: 50px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h2 class=\"separator_off\" style=\"margin-bottom:30px;\">Designed as part of OneDoc Inbox<\/h2><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">Medication ordering is one of the first use cases of <strong>OneDoc Inbox<\/strong>.<\/p>\n<p style=\"text-align: center;\">OneDoc Inbox centralizes all patient requests, not just medication, in one place: structured, trackable and easy to process as a team<\/p>\n<p style=\"text-align: center;\">It becomes your <strong>single entry point for patient communication<\/strong>, without relying on scattered tools.<\/p>\n<p>[\/vc_column_text]<a  href=\"https:\/\/info.onedoc.ch\/en\/inbox\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link\" ><span class=\"prim_text\">Discover OneDoc Inbox<\/span><\/a>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1775827844435{margin-top: 80px !important;padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1775827844436{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221; css_mobile=&#8221;.vc_custom_1775827844436{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1775828183307\" ><h2 class=\"separator_off\" >Frequently asked questions about <span style=\"color:#1D9585;\">medication ordering<\/span><\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1752058288767{padding-right: 80px !important;padding-left: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_toggle title=&#8221;Will this reduce phone calls to my practice?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Yes. Routine requests like prescription renewals can be submitted online, which significantly reduces incoming calls and interruptions for your team.[\/vc_toggle][vc_toggle title=&#8221;How much time does it save for my assistants?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Assistants no longer need to take requests manually, re-enter information, or follow up by phone. Requests arrive complete and can be processed in batches, which saves time every day.[\/vc_toggle][vc_toggle title=&#8221;Do I remain in control of the requests?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Yes. Nothing is automated without validation. You decide for each request whether to approve, modify, refuse, or request a consultation.[\/vc_toggle][vc_toggle title=&#8221;Can every practice offer medication ordering?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Due to Swiss legal restrictions, medication ordering is currently available for healthcare specialists in the following cantons:<\/p>\n<p>Aargau, Appenzell Ausserrhoden, Appenzell Innerrhoden, Glarus, Luzern, Nidwalden, Obwalden, Schaffhausen, Schwyz, Solothurn, Thurgau, Uri and Zug.[\/vc_toggle][vc_toggle title=&#8221;Is it complicated to set up?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]No. The request form is integrated via a simple widget that you can add to your website. Once activated, requests are automatically routed to your OneDoc Inbox[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753103738694{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #012E27 !important;border-radius: 5px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753103738694{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753103738694{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1751468051270{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1775828253009\" ><h2 class=\"separator_off\" style=\"color: #FFFFFF;\">One single structured workflow for all your medication orders<\/h2><p class=\"subtitle\" style=\"color: #FFFFFF;\">Stop handling requests across calls, emails, and paper.<br \/>\nCentralize everything in one place and give your team a clear, efficient process.<\/p><\/header><a  href=\"\"    class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link    popmake-39709\" ><span class=\"prim_text\">Sign up for the waiting list<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1770885089190{padding-top: 100px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css_tablet_portrait=&#8221;.vc_custom_1770885051478{padding-top: 0px !important;padding-right: 0px [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":37025,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-39384","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Simplify medication requests with the medication ordering feature<\/title>\n<meta name=\"description\" content=\"Let patients request medication online and manage all requests in one place with OneDoc Inbox. 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