{"id":37173,"date":"2026-03-03T12:23:38","date_gmt":"2026-03-03T10:23:38","guid":{"rendered":"https:\/\/info.onedoc.ch\/?page_id=37173"},"modified":"2026-03-03T15:52:46","modified_gmt":"2026-03-03T13:52:46","slug":"follow-up-appointment-recall","status":"publish","type":"page","link":"https:\/\/info.onedoc.ch\/en\/hub\/follow-up-appointment-recall\/","title":{"rendered":"Follow-up appointment recall"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753103330024{padding-top: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753103330024{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753103330024{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column css_tablet_portrait=&#8221;.vc_custom_1752046134800{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752046134800{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<div  class=\"breadcrumbs breadcrumbs-shortcode bcn-left\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\" ><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to OneDoc Pro.\" href=\"https:\/\/info.onedoc.ch\/en\/\" class=\"home\" ><span property=\"name\">OneDoc Pro<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Blog.\" href=\"https:\/\/info.onedoc.ch\/en\/blog\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Blog<\/span><\/a><meta property=\"position\" content=\"2\"><\/span><\/div>[\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769588498356{padding-bottom: 50px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1769588498357{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1769588498357{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column css_tablet_portrait=&#8221;.vc_custom_1752674429211{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752674429211{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h1 class=\"separator_off\" >Automatically invite your patients to book a <span style=\"color:#1E9585;\">follow-up appointment<\/span> at the right time<\/h1><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">After an initial consultation, follow-up is not always scheduled. Time passes, the patient forgets, or no longer knows when to book their next appointment.<\/p>\n<p style=\"text-align: center;\">With OneDoc Pro, you automatically send an <strong>SMS inviting the patient to book an appointment<\/strong>, at the medically appropriate time, without any involvement from your team.<\/p>\n<p style=\"text-align: center;\">No phone calls. No manual follow-ups. No administrative burden.<\/p>\n<p>[\/vc_column_text][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769075859616{padding-top: 50px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1752664494669{padding-bottom: 25px !important;}&#8221;]<a  href=\"https:\/\/info.onedoc.ch\/en\/discover-onedoc-pro\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link    popmake-18523\" ><span class=\"prim_text\">Book a OneDoc Pro demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1771412577844{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1771412577844{padding-top: 80px !important;padding-bottom: 160px !important;}&#8221; css_mobile=&#8221;.vc_custom_1771412577844{padding-top: 40px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1771412577844{padding-top: 40px !important;padding-bottom: 80px !important;}&#8221;][vc_column]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1771425467445\" ><h2 class=\"separator_off\" >Generate more <span style=\"color:#1D9585;\">follow-up appointments<\/span>, automatically<\/h2><\/header>[vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753104791131{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104791132{padding-top: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104791132{padding-top: 30px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12&#8243; css_tablet_portrait=&#8221;.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1751447162104{padding-bottom: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">Don't let your patients forget their follow-up appointments<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]Second vaccine dose, annual check-up, follow-up consultation after a treatment or a butolic toxin injection: in many cases, the next appointment is not scheduled on the spot.<\/p>\n<p>With OneDoc Pro, you no longer need to think about it or call each patient back. The system automatically sends an SMS inviting the patient to <strong>book a new appointment<\/strong>, at the right time.<\/p>\n<p>Follow-up is ensured, with no manual action required.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243; css_mobile=&#8221;.vc_custom_1751020792783{padding-left: 0px !important;}&#8221;][vc_single_image image=&#8221;37198&#8243; img_size=&#8221;large&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752761310316{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12 vc_hidden-xs&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104811195{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104811195{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1753104811195{padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;37214&#8243; img_size=&#8221;large&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243; css_mobile=&#8221;.vc_custom_1751020792783{padding-left: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">Adapt SMS messages to each type of consultation<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]Each specialty and each type of appointment has its own follow-up rules.<\/p>\n<ul>\n<li>The <strong>consultation type<\/strong> which is concerned<\/li>\n<li>The <strong>recommended delay<\/strong> before the next appointment<\/li>\n<li>The <strong>timing of the SMS sending<\/strong><\/li>\n<\/ul>\n<p>Define these rules so that OneDoc then automatically invites the patient to book a follow-up appointment after the relevant consultation.<\/p>\n<p>Result: more reliable follow-up, a better-filled schedule, and fewer patients lost to follow-up.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752761310316{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12 vc_hidden-xs&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104811195{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104811195{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1753104811195{padding-bottom: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">Personalize your messages when it matters<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243; css_mobile=&#8221;.vc_custom_1751020792783{padding-left: 0px !important;}&#8221;][vc_single_image image=&#8221;37206&#8243; img_size=&#8221;large&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1772464961499{margin-bottom: 80px !important;padding-top: 30px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1772464961499{margin-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1772464961499{margin-bottom: 40px !important;}&#8221; css_mobile=&#8221;.vc_custom_1772464961500{margin-bottom: 40px !important;}&#8221;][vc_column css_tablet_portrait=&#8221;.vc_custom_1772464919155{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1772464919155{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1771412666751\" ><h4 class=\"separator_off\" >Scenario examples<\/h4><\/header>[vc_tta_tabs shape=&#8221;square&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;General practitioner&#8221; tab_id=&#8221;1772464998679-13fa4807-31ad&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1770987622642{padding-top: 70px !important;padding-right: 100px !important;padding-bottom: 50px !important;padding-left: 100px !important;}&#8221; css_mobile=&#8221;.vc_custom_1770987622643{padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1772464469931{margin-bottom: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Consultation completed:<\/strong> Annual check-up<\/p>\n<p style=\"text-align: center;\">\u2192 <strong>1 year later:<\/strong> SMS sent to invite the patient to book their next annual check-up<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Paediatrician&#8221; tab_id=&#8221;1772465029568-9b7ab402-1628&#8243;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1770987622642{padding-top: 70px !important;padding-right: 100px !important;padding-bottom: 50px !important;padding-left: 100px !important;}&#8221; css_mobile=&#8221;.vc_custom_1770987622643{padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Consultation completed:<\/strong> Rotavirus vaccine<\/p>\n<p style=\"text-align: center;\"><strong>\u2192 8 weeks later:<\/strong> SMS sent to invite the patient to book the 2nd dose<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Dental hygienist&#8221; tab_id=&#8221;1772464986840-abbd65d2-e01f&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1770987622642{padding-top: 70px !important;padding-right: 100px !important;padding-bottom: 50px !important;padding-left: 100px !important;}&#8221; css_mobile=&#8221;.vc_custom_1770987622643{padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1771412867921{margin-bottom: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Consultation completed:<\/strong> Scale and polish<\/p>\n<p style=\"text-align: center;\">\u2192 <strong>6 months later:<\/strong> SMS sent to invite the patient to book another <em>cleaning<\/em><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Pharmacy&#8221; tab_id=&#8221;Pharma&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1600786785436{padding-top: 70px !important;padding-right: 100px !important;padding-bottom: 50px !important;padding-left: 100px !important;}&#8221; css_mobile=&#8221;.vc_custom_1600786785437{padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Consultation completed:<\/strong> Flu vaccination<\/p>\n<p style=\"text-align: center;\">\u2192 <strong>1 year later:<\/strong> SMS sent to invite the patient to book their annual vaccination<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Optician&#8221; tab_id=&#8221;1772465056274-1650807b-f58a&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1600786785436{padding-top: 70px !important;padding-right: 100px !important;padding-bottom: 50px !important;padding-left: 100px !important;}&#8221; css_mobile=&#8221;.vc_custom_1600786785437{padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Consultation completed:<\/strong> Contact lens fitting<\/p>\n<p style=\"text-align: center;\">\u2192 <strong>1 year later:<\/strong> SMS sent to invite the patient to book their next contact lens check-up<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Dermatologist&#8221; tab_id=&#8221;1772465095847-b5466b48-c5ca&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1600786785436{padding-top: 70px !important;padding-right: 100px !important;padding-bottom: 50px !important;padding-left: 100px !important;}&#8221; css_mobile=&#8221;.vc_custom_1600786785437{padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Consultation completed:<\/strong> Mole check<\/p>\n<p style=\"text-align: center;\">\u2192 <strong>1 year later:<\/strong> SMS sent to invite the patient to book their next mole check<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Aesthetic physician&#8221; tab_id=&#8221;Plastic&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1600786789884{padding-top: 70px !important;padding-right: 100px !important;padding-bottom: 50px !important;padding-left: 100px !important;}&#8221; css_mobile=&#8221;.vc_custom_1600786789886{padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Consultation completed:<\/strong> botulinum toxin injections<\/p>\n<p style=\"text-align: center;\">\u2192 <strong>6 months later:<\/strong> SMS sent to invite the patient to book a follow-up consultation<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Gynaecologist&#8221; tab_id=&#8221;Gyn&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1600786794421{padding-top: 70px !important;padding-right: 100px !important;padding-bottom: 50px !important;padding-left: 100px !important;}&#8221; css_mobile=&#8221;.vc_custom_1600786794422{padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Consultation completed:<\/strong> 1st HPV dose<\/p>\n<p style=\"text-align: center;\">\u2192 <strong>3 weeks later:<\/strong> SMS sent to invite the patient to book the 2nd dose<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][vc_row kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column][vc_column_text]<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753103738694{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #012E27 !important;border-radius: 5px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753103738694{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753103738694{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1751468051270{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1771426087178\" ><h2 class=\"separator_off\" style=\"color: #FFFFFF;\">Ensure patient follow-up, without manual reminders<\/h2><\/header><a  href=\"https:\/\/info.onedoc.ch\/en\/discover-onedoc-pro\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link    popmake-18523\" ><span class=\"prim_text\">Book a OneDoc Pro demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753104692511{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104692511{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104692511{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1771426116429\" ><h2 class=\"separator_off\" >Frequently asked questions about <span style=\"color:#1D9585;\">SMS follow-up appointment reminders<\/span><\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1752058288767{padding-right: 80px !important;padding-left: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_toggle title=&#8221;What is the difference between a standard appointment reminder and an SMS follow-up appointment reminder?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]A <strong>standard appointment reminder<\/strong> is sent before an <strong>already scheduled appointment<\/strong>, to prevent the patient from forgetting it.<\/p>\n<p>An <strong>SMS follow-up appointment reminder<\/strong> (or invitation SMS) is sent <strong>after a consultation<\/strong>, to invite the patient to <strong>book a new appointment<\/strong> at a later date (a few weeks, months, or a year later).<\/p>\n<p>These two features are complementary and cover two different moments in the patient journey.[\/vc_toggle][vc_toggle title=&#8221;Does OneDoc comply with Swiss regulations for sending reminder SMS reminders?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Yes. In Switzerland, reminder SMS messages must comply with medical confidentiality and the <strong>New Federal Act on Data Protection\u00a0(nFADP)<\/strong>. Messages must remain strictly administrative and must not contain any sensitive medical information. OneDoc Hub meets these requirements by offering SMS reminders designed specifically for medical practices.[\/vc_toggle][vc_toggle title=&#8221;When is the follow-up SMS sent?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]The SMS is sent <strong>automatically once the consultation has taken place<\/strong>, according to the delay you have defined.<\/p>\n<p>For example:<\/p>\n<ul>\n<li>3 weeks after a first vaccine dose<\/li>\n<li>6 months after a dental scaling<\/li>\n<li>1 year after an annual vaccination<\/li>\n<\/ul>\n<p>You choose the delay once. OneDoc then applies the rule to every relevant patient.[\/vc_toggle][vc_toggle title=&#8221;Is this compatible with all specialties?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Yes. The feature adapts to <strong>all practices<\/strong> that require follow-up care.[\/vc_toggle][vc_toggle title=&#8221;Does this feature replace standard reminder SMS messages?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]No. Reminder SMS messages and follow-up invitation SMS messages serve two different purposes:<\/p>\n<ul>\n<li><strong>Reminder SMS messages<\/strong> secure an already scheduled appointment<\/li>\n<li><strong>Follow-up SMS messages<\/strong> help generate a new appointment<\/li>\n<\/ul>\n<p>[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753103330024{padding-top: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753103330024{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":18702,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-37173","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Onedoc hub: Follow-up appointment reminders by SMS<\/title>\n<meta name=\"description\" content=\"Automatically send a SMS inviting your patients to book their next appointment with you. 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