{"id":37025,"date":"2026-03-03T14:55:20","date_gmt":"2026-03-03T12:55:20","guid":{"rendered":"https:\/\/info.onedoc.ch\/?page_id=37025"},"modified":"2026-07-28T09:10:28","modified_gmt":"2026-07-28T07:10:28","slug":"inbox","status":"publish","type":"page","link":"https:\/\/info.onedoc.ch\/en\/inbox\/","title":{"rendered":"OneDoc Inbox"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753089594997{padding-top: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753089594998{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753089594998{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column css_tablet_portrait=&#8221;.vc_custom_1752674429211{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752674429211{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<div  class=\"breadcrumbs breadcrumbs-shortcode bcn-left\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\" ><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to OneDoc Pro.\" href=\"https:\/\/info.onedoc.ch\/en\/\" class=\"home\" ><span property=\"name\">OneDoc Pro<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Blog.\" href=\"https:\/\/info.onedoc.ch\/en\/blog\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Blog<\/span><\/a><meta property=\"position\" content=\"2\"><\/span><\/div>[\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1771226949366{padding-bottom: 30px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1771226949366{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1771226949367{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; el_id=&#8221;Hub-head&#8221;][vc_column css_tablet_portrait=&#8221;.vc_custom_1752674429211{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752674429211{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<div class=\"kd-title-label text-center      vc_custom_1784900112484\" ><span class=\"kd-title-label-solid\">Request manager<\/span><span class=\"kd-title-label-transparent\">Launching soon<\/span><\/div><header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h1 class=\"separator_off\" >Centralize and organize your <span style=\"color:#1E9585;\">patient requests<\/span> in a single workflow<\/h1><p class=\"subtitle\" >With OneDoc Inbox, all your patient requests are automatically organized and ready to be handled.<\/p><\/header>[vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1770801699738{padding-right: 5px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_col-xs-6 vc_hidden-xs&#8221;]<a  href=\"https:\/\/info.onedoc.ch\/en\/discover-onedoc-pro\/\"  target=\"_blank\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link\" ><span class=\"prim_text\">Book a free demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1783937133935{padding-top: 50px !important;padding-bottom: 50px !important;background-color: #012E27 !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<div class=\"key-icon-box icon-default icon-top cont-center ib-no-effect     icon-no-background icon-no-border\" style=\"background-color: transparent;\" ><div class=\"ib-simple-icon-wrapper\" ><i class=\"\" style=\"\"><\/i> <\/div><h2 class=\"service-heading\" style=\"color: #FFFFFF;\">3M<\/h2><p style=\"color:#02AE96;\">Patients<\/p><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"key-icon-box icon-default icon-top cont-center ib-no-effect     icon-no-background icon-no-border\" style=\"background-color: transparent;\" ><div class=\"ib-simple-icon-wrapper\" ><i class=\"\" style=\"\"><\/i> <\/div><h2 class=\"service-heading\" style=\"color: #FFFFFF;\">16,000+<\/h2><p style=\"color:#02AE96;\">Professionals<\/p><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"key-icon-box icon-default icon-top cont-center ib-no-effect     icon-no-background icon-no-border\" style=\"background-color: transparent;\" ><div class=\"ib-simple-icon-wrapper\" ><i class=\"\" style=\"\"><\/i> <\/div><h2 class=\"service-heading\" style=\"color: #FFFFFF;\">21M+<\/h2><p style=\"color:#02AE96;\">Appointments booked<\/p><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"key-icon-box icon-default icon-top cont-center ib-no-effect     icon-no-background icon-no-border\" style=\"background-color: transparent;\" ><div class=\"ib-simple-icon-wrapper\" ><i class=\"\" style=\"\"><\/i> <\/div><h2 class=\"service-heading\" style=\"color: #FFFFFF;\">100%<\/h2><p style=\"color:#02AE96;\">Swiss and secure<\/p><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753090544516{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1753090544516{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753090544516{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753090544517{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221;][vc_column]<header class=\"kd-section-title col-lg-12 text-center  subtitle-above-title   \" ><h2 class=\"separator_off\" >One workflow for all your <span style=\"color:#1D9585;\">patient requests<\/span><\/h2><\/header>[vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769448041837{padding-top: 80px !important;padding-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1773758608632{padding-right: 10px !important;padding-left: 10px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">Centralize everything your practice receives<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]Calls, emails, faxes, letters&#8230; With OneDoc Inbox, everything arrives in one place. Prescription renewals, appointment confirmations, requests for additional information: get a single overview of everything your practice receives.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1752585593143{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585593143{margin-top: 80px !important;}&#8221;][vc_single_image image=&#8221;37045&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769448047704{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1773758472616{padding-right: 10px !important;padding-left: 10px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;37037&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1752585584052{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585584053{margin-top: 80px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">Turn every patient request into a clear action<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]Every patient request is structured with:<\/p>\n<ul>\n<li>An <strong>assigned team member<\/strong><\/li>\n<li>A <strong>visible status<\/strong><\/li>\n<li>An <strong>action to complete<\/strong><\/li>\n<li>Clear <strong>context<\/strong><\/li>\n<\/ul>\n<p>Everything is ready to be handled.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1783431340924{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1783431340924{padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1783431340924{padding-bottom: 30px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1783431340924{padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1771866377891{padding-bottom: 50px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1771866377891{padding-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1770889936929{padding-right: 5px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">\ud83d\udc8a <span style=\"color:#1D9585;\">Pharmacies<\/span>: Offer medication ordering and reduce interruptions at the counter<\/h4><\/header>[vc_column_text css=&#8221;.vc_custom_1785222361222{padding-top: 30px !important;}&#8221;]With medication requests, your patients can preorder online. The request arrives in OneDoc Inbox, your team handles it, and the patient is automatically notified as soon as the order is ready. Fewer interruptions and more time to advise patients at the counter.[\/vc_column_text]<a  href=\"https:\/\/info.onedoc.ch\/en\/inbox\/medication-requests\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link\" ><span class=\"prim_text\">Discover medication requests<\/span><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;39360&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753090544516{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1753090544516{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753090544516{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753090544517{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769448041837{padding-top: 80px !important;padding-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1773758481681{padding-right: 10px !important;padding-left: 10px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;37053&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1752585593143{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585593143{margin-top: 80px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">See at a glance what needs to be done and what has already been handled<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]Thanks to a structured overview, your team can immediately see the status of every request. There is no need to remember, follow up, or check with a colleague.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769448119738{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1598622609562{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">Maintain continuity, even when someone is absent<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]Requests no longer depend on a single person. When someone is absent or the team rotates, requests remain visible in OneDoc Inbox with clear priorities. Your practice can continue operating normally.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1752585601450{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585601451{margin-top: 80px !important;}&#8221;][vc_single_image image=&#8221;37045&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1775115173986{margin-top: 80px !important;margin-bottom: 80px !important;padding-top: 50px !important;padding-right: 5px !important;padding-bottom: 50px !important;padding-left: 5px !important;background-color: #012E27 !important;border-radius: 5px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1775115173986{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1775115173986{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1771866377891{padding-bottom: 50px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1771866377891{padding-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1770889936929{padding-right: 5px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h2 class=\"separator_off\" style=\"color: #FFFFFF;\">OneDoc Inbox integrates directly with Emma<\/h2><\/header>[vc_column_text css=&#8221;.vc_custom_1785222371372{padding-top: 30px !important;}&#8221;]<\/p>\n<p style=\"color: #ffffff;\">When a patient calls outside business hours or the line is busy, <strong>Emma takes over<\/strong>.<\/p>\n<p style=\"color: #ffffff;\">She handles <strong>common requests<\/strong>, can <strong>book appointments<\/strong>, and <strong>automatically qualifies and adds any remaining requests<\/strong> to OneDoc Inbox. No information is lost, and there is no duplicate data entry.<\/p>\n<p>[\/vc_column_text]<a  href=\"https:\/\/info.onedoc.ch\/en\/emma-phone-assistant\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link\" ><span class=\"prim_text\">Discover Emma<\/span><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;36648&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1775115250954{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1775115250954{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1775115250954{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1775115250954{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css_tablet_portrait=&#8221;.vc_custom_1598622609562{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">How OneDoc Inbox changes your practice in concrete terms<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<table style=\"width: 100%; border-collapse: separate; border-spacing: 0; overflow: hidden; font-family: sans-serif; font-size: 14px; color: #4a4e4f; background: #ffffff; border: 1px solid #012e27; border-radius: 10px;\">\n<thead>\n<tr style=\"background: #012e27;\">\n<th style=\"width: 46%; padding: 10px 12px; text-align: left; font-weight: 600; color: #ffffff; border: 0;\">Before<\/th>\n<th style=\"width: 8%; padding: 10px 12px; border: 0;\"><\/th>\n<th style=\"width: 46%; padding: 10px 12px; text-align: left; font-weight: 600; color: #ffffff; border: 0;\">With OneDoc Inbox<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 10px 12px; vertical-align: top; border: 0;\"><strong style=\"display: block; margin-bottom: 3px; color: #0f1a1a;\"><br \/>\nRequests come in from everywhere<br \/>\n<\/strong>Emails, calls, sticky notes, and verbal requests<\/td>\n<td style=\"padding: 10px 12px; text-align: center; vertical-align: middle; color: #02ae96; font-size: 18px; font-weight: bold; border: 0;\">\u2192<\/td>\n<td style=\"padding: 10px 12px; vertical-align: top; border: 0;\"><strong style=\"display: block; margin-bottom: 3px; color: #01453b;\"><br \/>\nOne structured point of entry<br \/>\n<\/strong>Requests are centralized and organized<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px 12px; vertical-align: top; border: 0;\"><strong style=\"display: block; margin-bottom: 3px; color: #0f1a1a;\">Manual sorting and a risk of lost information<\/strong>You have to sort requests manually, and information can get lost<\/td>\n<td style=\"padding: 10px 12px; text-align: center; vertical-align: middle; color: #02ae96; font-size: 18px; font-weight: bold; border: 0;\">\u2192<\/td>\n<td style=\"padding: 10px 12px; vertical-align: top; border: 0;\"><strong style=\"display: block; margin-bottom: 3px; color: #01453b;\">Simple and efficient processing<\/strong>Your team handles requests easily without searching for or reconstructing the context<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1784024303227{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_mobile=&#8221;.vc_custom_1784024303227{padding-top: 0px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1784024303227{padding-top: 60px !important;padding-bottom: 120px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;15657&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  no-padding-on-mobile \" ><h2 class=\"separator_off\" >Swiss \ud83c\udde8\ud83c\udded. Secure. Certified.<\/h2><p class=\"subtitle\" >Data protection is a priority at OneDoc. As a Swiss company, we comply with the revised Swiss Federal Act on Data Protection and the GDPR. Your data is hosted in Switzerland, and OneDoc is ISO 27001 and OCPD certified, with the Swiss Made Software and Hosted in Switzerland labels.<\/p><\/header>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753091681980{padding-top: 160px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753091681981{padding-top: 120px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753091681981{padding-top: 120px !important;padding-bottom: 30px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1776090287814\" ><h2 class=\"separator_off\" >Frequently asked questions about <span style=\"color:#1D9585;\">OneDoc Inbox<\/span><\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1752058288767{padding-right: 80px !important;padding-left: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_toggle title=&#8221;Can access to OneDoc Inbox be restricted by role?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Yes. Access permissions can be configured by role. You decide who can view, create, or handle requests.[\/vc_toggle][vc_toggle title=&#8221;Can calls be integrated automatically?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Yes. With Emma, phone requests are automatically captured and structured in OneDoc Inbox.[\/vc_toggle][vc_toggle title=&#8221;Is OneDoc Inbox another tool to manage?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]No. OneDoc Inbox is integrated directly into OneDoc and fits into your practice&#8217;s daily workflow.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1771862398800{margin-top: 80px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #012E27 !important;border-radius: 5px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1771862398801{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1771862398801{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1753091569179{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1784906648744\" ><h2 class=\"separator_off\" style=\"color: #FFFFFF;\">One <span style=\"color:#1D9585;\">structured workflow<\/span> for all your patient requests with OneDoc Inbox<\/h2><p class=\"subtitle\" style=\"color: #02AE96;\">Free demo \u00b7 No commitment \u00b7 Tailored to your needs<\/p><\/header><a  href=\"https:\/\/info.onedoc.ch\/en\/discover-onedoc-pro\/\"  target=\"_blank\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link\" ><span class=\"prim_text\">Book a free demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;30&#8243; 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