{"id":35692,"date":"2026-03-03T13:10:13","date_gmt":"2026-03-03T11:10:13","guid":{"rendered":"https:\/\/info.onedoc.ch\/?page_id=35692"},"modified":"2026-03-17T16:33:02","modified_gmt":"2026-03-17T14:33:02","slug":"emma-phone-assistant","status":"publish","type":"page","link":"https:\/\/info.onedoc.ch\/en\/emma-phone-assistant\/","title":{"rendered":"Emma"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753089594997{padding-top: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753089594998{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753089594998{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column css_tablet_portrait=&#8221;.vc_custom_1752674429211{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752674429211{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<div  class=\"breadcrumbs breadcrumbs-shortcode bcn-left\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\" ><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to OneDoc Pro.\" href=\"https:\/\/info.onedoc.ch\/en\/\" class=\"home\" ><span property=\"name\">OneDoc Pro<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Blog.\" href=\"https:\/\/info.onedoc.ch\/en\/blog\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Blog<\/span><\/a><meta property=\"position\" content=\"2\"><\/span><\/div>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752664293517{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1752664293517{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752664293517{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752664293517{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column css_mobile=&#8221;.vc_custom_1752585567708{margin-top: 80px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1752664494669{padding-bottom: 25px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center solid-line sep-border-width-1  subtitle-below-title   \" ><h3 class=\"separator_on\" ><span style=\"color:#1E9585;\">Coming soon<\/span><\/h3><div class=\"kd-separator below_title\" ><div class=\"kd-separator-line\" ><\/div><\/div><\/header><header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h1 class=\"separator_off\" >Emma, the <span style=\"color:#1D9585;\">virtual phone assistant<\/span> for your medical practice<\/h1><\/header>[\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">Free yourself from phone calls while staying truly available for your patients. Your virtual assistant <strong>Emma answers the phone, understands common requests, and handles them automatically<\/strong>\u2014without ever breaking the connection between your practice and your patients.<\/p>\n<p>[\/vc_column_text][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1752664501339{padding-top: 25px !important;}&#8221;]<a  href=\"#form-waiting-list\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-scroll-to-section    popmake-37568 btn-smooth-scroll\" ><span class=\"prim_text\">Join the waiting list<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769075859616{padding-top: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1770804358716{padding-bottom: 25px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"video-container play-button-center small-video-btn\" ><img loading=\"lazy\" decoding=\"async\" width=\"2274\" height=\"1352\" src=\"https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-Phone-assistant-appointment-booking.png\" class=\"attachment-full\" alt=\"Phone screen showing Emma, the OneDoc phone assistant making appointments in the OneDoc Pro calendar\" title=\"Emma-Phone-assistant-appointment-booking\" srcset=\"https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-Phone-assistant-appointment-booking.png 2274w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-Phone-assistant-appointment-booking-300x178.png 300w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-Phone-assistant-appointment-booking-1024x609.png 1024w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-Phone-assistant-appointment-booking-768x457.png 768w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-Phone-assistant-appointment-booking-1536x913.png 1536w, https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/02\/Emma-Phone-assistant-appointment-booking-2048x1218.png 2048w\" sizes=\"auto, (max-width: 2274px) 100vw, 2274px\" \/><a href=\"\" data-toggle=\"modal\" data-target=\"#video-modal-kd-video-modal-69d64fce86d0c\" data-src=\"\" data-backdrop=\"true\" class=\"play-btn-secondary-color play-btn-hover-primary-color\" aria-label=\"Play video\"><span class=\"play-video\"><span class=\"sway-play\"><\/span><\/span><\/a><\/div><div class=\"modal fade video-modal\" id=\"video-modal-kd-video-modal-69d64fce86d0c\" role=\"dialog\">\n                            <div class=\"modal-content\">\n                            <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/button>\n                            <div class=\"row\"><video class=\"video-modal-local\" title=\"OneDoc Emma: the AI phone assistant for medical practices\" poster=\"\" height=\"400px\" controls>\n                              <source src=\"https:\/\/info.onedoc.ch\/wp-content\/uploads\/2026\/03\/Emma-video-presentation-OneDoc-1.mp4\" type=\"video\/mp4\"><img decoding=\"async\" alt=\"\" src=\"\" title=\"Video playback is not supported by your browser\" \/>\n                              <\/video><\/div>\n                            <\/div>\n                        <\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753090544516{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1753090544516{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753090544516{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753090544517{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221;][vc_column]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h2 class=\"separator_off\" >Put artificial intelligence to work for your practice, and <span style=\"color:#1D9585;\">never miss a patient call again<\/span><\/h2><\/header>[vc_column_text css=&#8221;&#8221;]Calls keep coming in, your front desk is under pressure, and patients are faced with a busy line. Emma steps in. <strong>She answers instantly and ensures a professional, clear, and consistent phone experience <\/strong>even during peak call times.[\/vc_column_text][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769440905021{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1598622609562{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">Reduce the phone workload of your front desk<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]Emma handles <strong>incoming calls and filters simple requests<\/strong> such as <strong>appointment scheduling<\/strong>, <strong>prescription renewals<\/strong>, <strong>practical information<\/strong>, or <strong>messages for your team<\/strong>. This allows your staff to focus on complex cases and on patients present at the practice.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1752585584052{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585584053{margin-top: 80px !important;}&#8221;][vc_single_image image=&#8221;36297&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769440912867{padding-top: 80px !important;padding-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1773757978864{padding-right: 10px !important;padding-left: 10px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;36281&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1752585593143{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585593143{margin-top: 80px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">Be more available for your patients<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]Even when your practice is closed or all lines are busy, your patients still receive an answer. Emma prevents missed calls, reduces frustration, and <strong>strengthens the perception of availability and professionalism of your practice<\/strong>.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1769441998679{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1598622609562{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h4 class=\"separator_off\" style=\"margin-bottom:30px;\">Handle phone requests more efficiently<\/h4><\/header>[vc_column_text css=&#8221;&#8221;]<strong>Every call is structured, understood, and routed to the right action<\/strong>: an appointment, a task, or an information request. All requests are clear, actionable, and centralized\u2014without handwritten notes or loss of information.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1752585601450{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585601451{margin-top: 80px !important;}&#8221;][vc_single_image image=&#8221;36648&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752585096157{margin-top: 80px !important;margin-bottom: 80px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #012E27 !important;border-radius: 5px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752585096158{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585096158{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1751468051270{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1772535532069\" ><h2 class=\"separator_off\" style=\"color: #FFFFFF;\">Be among <span style=\"color:#1D9585;\">the first practices to use Emma<\/span><\/h2><\/header><a  href=\"#form-waiting-list\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-scroll-to-section    popmake-37568 btn-smooth-scroll\" ><span class=\"prim_text\">Join the waiting list<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753091260364{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753091260365{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753091260365{padding-top: 50px !important;padding-bottom: 30px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1750407089170{margin-bottom: 50px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753091304479{padding-bottom: 60px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753091304480{padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753091304480{padding-bottom: 30px !important;}&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h2 class=\"separator_off\" >How does Emma, OneDoc\u2019s medical assistant, work?<\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"key-icon-box icon-default icon-top cont-center ib-no-effect with-shadow   with-border icon-no-background icon-no-border\" style=\"background-color: #FFFFFF;border: 1px solid #EFEFEF;\" ><div class=\"ib-wrapper\" style=\"padding-top:50px;padding-bottom:50px;padding-left:20px;padding-right:20px;background-color:#FFFFFF;\"><div class=\"ib-simple-icon-wrapper\" style=\"margin-bottom:30px;\"><i class=\"fas fa-cogs\" style=\"color: #1D9585;\"><\/i> <\/div><h3 class=\"service-heading\" >1. Personalisation<\/h3><p >Emma can be customized to fit your needs. Customize her voice, gender, tone aand even name so that she blends naturally into your practice.<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"key-icon-box icon-default icon-top cont-center ib-no-effect with-shadow   with-border icon-no-background icon-no-border\" style=\"background-color: #FFFFFF;border: 1px solid #EFEFEF;\" ><div class=\"ib-wrapper\" style=\"padding-top:50px;padding-bottom:50px;padding-left:20px;padding-right:20px;background-color:#FFFFFF;\"><div class=\"ib-simple-icon-wrapper\" style=\"margin-bottom:30px;\"><i class=\"fas fa-headset\" style=\"color: #1D9585;\"><\/i> <\/div><h3 class=\"service-heading\" >2. Automatic call handling<\/h3><p >When a patient calls, Emma identifies their need. Depending on the situation, she can suggest booking an appointment, create a task in OneDoc Pro, or provide information that has you pre-approved.<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"key-icon-box icon-default icon-top cont-center ib-no-effect with-shadow   with-border icon-no-background icon-no-border\" style=\"background-color: #FFFFFF;border: 1px solid #EFEFEF;\" ><div class=\"ib-wrapper\" style=\"padding-top:50px;padding-bottom:50px;padding-left:20px;padding-right:20px;background-color:#FFFFFF;\"><div class=\"ib-simple-icon-wrapper\" style=\"margin-bottom:30px;\"><i class=\"fas fa-tools\" style=\"color: #1D9585;\"><\/i> <\/div><h3 class=\"service-heading\" >3. Full control<\/h3><p >Emma integrates seamlessly into your existing organisation, without changing your internal processes. You stay in control: call scenarios, opening hours, types of requests handled and forwarding rules.<\/p><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1754657512867{padding-top: 10px !important;}&#8221;][vc_column_inner css_tablet_portrait=&#8221;.vc_custom_1752058245136{padding-right: 10px !important;padding-left: 10px !important;}&#8221; css=&#8221;.vc_custom_1752058245135{margin-top: 30px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1752058245136{margin-top: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752058245136{margin-top: 0px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">Do you have a question about OneDoc\u2019s medical assistant?<\/p>\n<p>[\/vc_column_text]<a  href=\"#form-waiting-list\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-scroll-to-section    popmake-37568 btn-smooth-scroll\" ><span class=\"prim_text\">Contact our team!<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753094611153{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753094611154{padding-top: 0px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753094611154{padding-top: 60px !important;padding-bottom: 120px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;15657&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title  no-padding-on-mobile \" ><h2 class=\"separator_off\" >Swiss \ud83c\udde8\ud83c\udded. Secure \ud83d\udd12. Certified \ud83d\udee1\ufe0f.<\/h2><p class=\"subtitle\" >OneDoc is ISO 27001 and DPCO certified and holds the labels \u201cSwiss-Made Software\u201d and \u201cHosted in Switzerland\u201d. Emma, OneDoc\u2019s phone assistant, is therefore designed to meet the requirements of the Swiss healthcare system. Calls and data are processed securely, with strict compliance to medical and personal data confidentiality.<\/p><\/header><a  href=\"https:\/\/info.onedoc.ch\/en\/our-mission\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_secondary_button btn_primary_color  btn-align-left button-action-link\" ><span class=\"prim_text\">Discover our commitments<\/span><\/a>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753091681980{padding-top: 160px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753091681981{padding-top: 120px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753091681981{padding-top: 120px !important;padding-bottom: 30px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1770386849245\" ><h2 class=\"separator_off\" >Frequently asked questions about the OneDoc phone assistant<\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1752058288767{padding-right: 80px !important;padding-left: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_toggle title=&#8221;Does Emma replace my front desk staff?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]No. Emma is designed to <strong>support<\/strong> and <strong>relieve<\/strong> your front desk\u2014not to replace it. She primarily handles repetitive calls so your team can focus on in-practice patients and complex situations.[\/vc_toggle][vc_toggle title=&#8221;Does Emma really understand patient requests?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]<\/p>\n<p data-start=\"135\" data-end=\"376\">Yes. Emma is powered by artificial intelligence <strong>capable of understanding natural language and common medical requests<\/strong>. She follows practice-specific scenarios configured according to your specialty, rules, and workflows.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;If a patient books an appointment with the assistant, does it appear in my calendar?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]<\/p>\n<p data-start=\"353\" data-end=\"657\">Yes. Appointments booked by phone through the OneDoc Pro phone assistant are automatically added to your OneDoc calendar and synchronized with your medical software, according to your usual configuration.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What happens with requests such as prescription renewals or messages for the doctor?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]<\/p>\n<p data-start=\"748\" data-end=\"1032\">Emma makes <strong>no medical decisions<\/strong>. When a request requires human intervention, Emma transfers the call whenever possible. Otherwise, she collects the necessary information and automatically creates a clear, structured task in OneDoc Pro for your team.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Which requests can Emma handle autonomously?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]<\/p>\n<p data-start=\"748\" data-end=\"1032\">Emma can handle <strong>appointment scheduling<\/strong>, <strong>practical information requests<\/strong> (opening hours, address, directions), <strong>message forwarding<\/strong>, <strong>task creation<\/strong>, <strong>call triage<\/strong> and <strong>routing<\/strong>. How Emma handles each request type is defined in advance together with your practice team.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What happens if Emma cannot answer or if the request is complex?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]In that case, <strong>Emma forwards the request to your front desk<\/strong>, including all collected information. Nothing is lost, and your team always remains in control.[\/vc_toggle][vc_toggle title=&#8221;How does the front desk continue working with Emma?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Emma integrates into your existing organization.<\/p>\n<p>You decide:<\/p>\n<ul>\n<li>which requests are handled automatically<\/li>\n<li>which are forwarded to the front desk<\/li>\n<li>when Emma answers calls (opening hours, breaks, after hours, peak load)<\/li>\n<\/ul>\n<p>With Emma, you experience fewer interruptions and a much more controlled call flow.[\/vc_toggle][vc_toggle title=&#8221;Can Emma be used only when the practice is closed or overwhelmed?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Yes. Emma can be activated during <strong>specific time slots, <\/strong>for example when your assistant is unavailable or during peak call periods (such as when the practice opens). The setup is fully customizable for each individual practice.[\/vc_toggle][vc_toggle title=&#8221;Can I personalize Emma to reflect my practice\u2019s identity?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Yes. The name, voice, tone, schedules, and conversation scenarios can all be customized so that Emma naturally fits your practice and your way of working.[\/vc_toggle][vc_toggle title=&#8221;Does the phone assistant work without OneDoc?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]No. Emma is fully <strong>integrated with OneDoc Pro<\/strong> (calendar, tasks, opening hours). You must be a OneDoc customer to use the phone assistant.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752585124300{margin-top: 80px !important;margin-bottom: 80px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #012E27 !important;border-radius: 5px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752585124301{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752585124301{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1753091569179{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1770387070798\" ><h2 class=\"separator_off\" style=\"color: #FFFFFF;\">Your practice phone\u2014finally under control<\/h2><\/header><a  href=\"#form-waiting-list\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-scroll-to-section    popmake-37568 btn-smooth-scroll\" ><span class=\"prim_text\">Join the waiting list<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753089594997{padding-top: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753089594998{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35692","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>OneDoc Emma: the virtual phone assistant for medical practices<\/title>\n<meta name=\"description\" content=\"Emma, your phone assistant, answers calls for your medical practice, understands patients\u2019 requests and handles them automatically.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.onedoc.ch\/en\/emma-phone-assistant\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OneDoc Emma: the virtual phone assistant for medical practices\" \/>\n<meta property=\"og:description\" content=\"Emma, your phone assistant, answers calls for your medical practice, understands patients\u2019 requests and handles them automatically.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/info.onedoc.ch\/en\/emma-phone-assistant\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDoc Pro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/onedoc.ch\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-17T14:33:02+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"OneDoc Emma: the virtual phone assistant for medical practices\" \/>\n<meta name=\"twitter:description\" content=\"Emma, your phone assistant, answers calls for your medical practice, understands patients\u2019 requests and handles them automatically.\" \/>\n<meta name=\"twitter:site\" content=\"@onedoc_ch\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/info.onedoc.ch\\\/en\\\/emma-phone-assistant\\\/\",\"url\":\"https:\\\/\\\/info.onedoc.ch\\\/en\\\/emma-phone-assistant\\\/\",\"name\":\"OneDoc Emma: the virtual phone assistant for medical practices\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/info.onedoc.ch\\\/en\\\/#website\"},\"datePublished\":\"2026-03-03T11:10:13+00:00\",\"dateModified\":\"2026-03-17T14:33:02+00:00\",\"description\":\"Emma, your phone assistant, answers calls for your medical practice, understands patients\u2019 requests and handles them automatically.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/info.onedoc.ch\\\/en\\\/emma-phone-assistant\\\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/info.onedoc.ch\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/info.onedoc.ch\\\/en\\\/\",\"name\":\"OneDoc Pro - Moins d\u2019administratif, plus de temps pour vos patients\",\"description\":\"L&#039;alli\u00e9 des professionnels de sant\u00e9 suisses au quotidien\",\"publisher\":{\"@id\":\"https:\\\/\\\/info.onedoc.ch\\\/en\\\/#organization\"},\"alternateName\":\"OneDoc Pro\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/info.onedoc.ch\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/info.onedoc.ch\\\/en\\\/#organization\",\"name\":\"OneDoc\",\"alternateName\":\"OneDoc.ch\",\"url\":\"https:\\\/\\\/info.onedoc.ch\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/info.onedoc.ch\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/info.onedoc.ch\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/doki-logo.png\",\"contentUrl\":\"https:\\\/\\\/info.onedoc.ch\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/doki-logo.png\",\"width\":2134,\"height\":2134,\"caption\":\"OneDoc\"},\"image\":{\"@id\":\"https:\\\/\\\/info.onedoc.ch\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/onedoc.ch\\\/\",\"https:\\\/\\\/x.com\\\/onedoc_ch\",\"https:\\\/\\\/www.instagram.com\\\/onedoc.ch\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/onedoc.ch\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCWnlE63em_m8ZioBA5n8Z6w\"],\"description\":\"OneDoc est la plateforme leader en Suisse pour la r\u00e9servation de rendez-vous m\u00e9dicaux. Les patients peuvent rechercher des milliers de professionnels de la sant\u00e9 suisses (m\u00e9decins, dentistes et th\u00e9rapeutes) et r\u00e9server un rendez-vous sur place ou une consultation vid\u00e9o en quelques clics, 24 heures sur 24.\",\"legalName\":\"OneDoc SA\",\"foundingDate\":\"2016-12-31\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"OneDoc Emma: the virtual phone assistant for medical practices","description":"Emma, your phone assistant, answers calls for your medical practice, understands patients\u2019 requests and handles them automatically.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/info.onedoc.ch\/en\/emma-phone-assistant\/","og_locale":"en_US","og_type":"article","og_title":"OneDoc Emma: the virtual phone assistant for medical practices","og_description":"Emma, your phone assistant, answers calls for your medical practice, understands patients\u2019 requests and handles them automatically.","og_url":"https:\/\/info.onedoc.ch\/en\/emma-phone-assistant\/","og_site_name":"OneDoc Pro","article_publisher":"https:\/\/www.facebook.com\/onedoc.ch\/","article_modified_time":"2026-03-17T14:33:02+00:00","twitter_card":"summary_large_image","twitter_title":"OneDoc Emma: the virtual phone assistant for medical practices","twitter_description":"Emma, your phone assistant, answers calls for your medical practice, understands patients\u2019 requests and handles them automatically.","twitter_site":"@onedoc_ch","twitter_misc":{"Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/info.onedoc.ch\/en\/emma-phone-assistant\/","url":"https:\/\/info.onedoc.ch\/en\/emma-phone-assistant\/","name":"OneDoc Emma: the virtual phone assistant for medical practices","isPartOf":{"@id":"https:\/\/info.onedoc.ch\/en\/#website"},"datePublished":"2026-03-03T11:10:13+00:00","dateModified":"2026-03-17T14:33:02+00:00","description":"Emma, your phone assistant, answers calls for your medical practice, understands patients\u2019 requests and handles them automatically.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/info.onedoc.ch\/en\/emma-phone-assistant\/"]}]},{"@type":"WebSite","@id":"https:\/\/info.onedoc.ch\/en\/#website","url":"https:\/\/info.onedoc.ch\/en\/","name":"OneDoc Pro - Moins d\u2019administratif, plus de temps pour vos patients","description":"L&#039;alli\u00e9 des professionnels de sant\u00e9 suisses au quotidien","publisher":{"@id":"https:\/\/info.onedoc.ch\/en\/#organization"},"alternateName":"OneDoc Pro","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/info.onedoc.ch\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/info.onedoc.ch\/en\/#organization","name":"OneDoc","alternateName":"OneDoc.ch","url":"https:\/\/info.onedoc.ch\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/info.onedoc.ch\/en\/#\/schema\/logo\/image\/","url":"https:\/\/info.onedoc.ch\/wp-content\/uploads\/2025\/06\/doki-logo.png","contentUrl":"https:\/\/info.onedoc.ch\/wp-content\/uploads\/2025\/06\/doki-logo.png","width":2134,"height":2134,"caption":"OneDoc"},"image":{"@id":"https:\/\/info.onedoc.ch\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/onedoc.ch\/","https:\/\/x.com\/onedoc_ch","https:\/\/www.instagram.com\/onedoc.ch\/","https:\/\/www.linkedin.com\/company\/onedoc.ch\/","https:\/\/www.youtube.com\/channel\/UCWnlE63em_m8ZioBA5n8Z6w"],"description":"OneDoc est la plateforme leader en Suisse pour la r\u00e9servation de rendez-vous m\u00e9dicaux. Les patients peuvent rechercher des milliers de professionnels de la sant\u00e9 suisses (m\u00e9decins, dentistes et th\u00e9rapeutes) et r\u00e9server un rendez-vous sur place ou une consultation vid\u00e9o en quelques clics, 24 heures sur 24.","legalName":"OneDoc SA","foundingDate":"2016-12-31","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"}}]}},"_links":{"self":[{"href":"https:\/\/info.onedoc.ch\/en\/wp-json\/wp\/v2\/pages\/35692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/info.onedoc.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/info.onedoc.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/info.onedoc.ch\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/info.onedoc.ch\/en\/wp-json\/wp\/v2\/comments?post=35692"}],"version-history":[{"count":15,"href":"https:\/\/info.onedoc.ch\/en\/wp-json\/wp\/v2\/pages\/35692\/revisions"}],"predecessor-version":[{"id":38599,"href":"https:\/\/info.onedoc.ch\/en\/wp-json\/wp\/v2\/pages\/35692\/revisions\/38599"}],"wp:attachment":[{"href":"https:\/\/info.onedoc.ch\/en\/wp-json\/wp\/v2\/media?parent=35692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}