{"id":19993,"date":"2025-07-25T09:50:12","date_gmt":"2025-07-25T07:50:12","guid":{"rendered":"https:\/\/info.1doc.ch\/reduisez-les-appels\/"},"modified":"2026-04-09T14:51:27","modified_gmt":"2026-04-09T12:51:27","slug":"reduce-incoming-calls","status":"publish","type":"page","link":"https:\/\/info.onedoc.ch\/en\/needs\/reduce-incoming-calls\/","title":{"rendered":"Reduce the number of incoming calls"},"content":{"rendered":"

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OneDoc Pro<\/span><\/a><\/span> > Blog<\/span><\/a><\/span><\/div>[\/vc_column][\/vc_row][vc_row gap=”30″ content_placement=”middle” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1753084057803{padding-bottom: 50px !important;}” css_tablet_portrait=”.vc_custom_1753084057803{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1753084057803{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column css_tablet_portrait=”.vc_custom_1753084111596{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1753084111596{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}”]

Reduce the number of incoming calls<\/span><\/h1><\/header>

Let your patients manage bookings on their own. Your team can focus on care.<\/p><\/header>Get a free demo<\/span><\/a>[\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”30″ content_placement=”middle” kd_background_image_position=”vc_row-bg-position-top” kd_background_overlay=”true” css=”.vc_custom_1775739083683{padding-top: 30px !important;padding-bottom: 80px !important;}” css_tablet_landscape=”.vc_custom_1775739083683{padding-top: 0px !important;padding-bottom: 80px !important;}” css_mobile=”.vc_custom_1775739083684{padding-top: 0px !important;padding-bottom: 30px !important;}” css_tablet_portrait=”.vc_custom_1775739083684{padding-top: 0px !important;padding-bottom: 30px !important;}” top_section_title=”” bottom_section_title=””][vc_column]

Free up your front desk<\/span> for what really matters<\/h2><\/header>[vc_column_text css=”.vc_custom_1753436366182{margin-bottom: 80px !important;padding-top: 30px !important;}”]<\/p>\n

Managing constant phone calls is a daily challenge for most practices. With OneDoc Hub, patients can book, reschedule, or cancel appointments themselves<\/strong>, and access practical details like your address and directions.<\/p>\n

Automated confirmations and reminders mean fewer calls about logistics, freeing up your team to focus on in-person support and urgent questions. Less time on the phone means happier staff and happier patients.<\/p>\n

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OneDoc Pro reduces the number of incoming calls<\/span> in your practice<\/h2><\/header>[vc_row_inner content_placement=”middle” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1752839426330{padding-top: 50px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}”][vc_column_inner width=”1\/2″ offset=”vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12″ css_tablet_portrait=”.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}” css_tablet_landscape=”.vc_custom_1751447162104{padding-bottom: 0px !important;}”][vc_single_image image=”17129″ img_size=”full” style=”vc_box_shadow” css=””][\/vc_column_inner][vc_column_inner width=”1\/2″ offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ css_mobile=”.vc_custom_1751020792783{padding-left: 0px !important;}”]

Let patients manage their appointments without calling<\/h4><\/header>[vc_column_text css=””]With OneDoc Hub, patients can book their appointments anytime (including evenings and weekends), and cancel or reschedule them in one click. Your front desk spends less time on the phone on basic admin<\/strong> and more time welcoming patients, managing check-in and supporting care.<\/p>\n

For Physio7, more than 50% of appointments are booked online<\/strong>. Which means 5 to 10 minutes saved per appointment for the front office, thanks to OneDoc Hub.
\nRead our Physio7 case study<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=”middle” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1752839438197{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}”][vc_column_inner width=”1\/2″ offset=”vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12″ css_tablet_portrait=”.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}” css_tablet_landscape=”.vc_custom_1751447162104{padding-bottom: 0px !important;}”]

Automate reminders and reduce follow-up calls<\/h4><\/header>[vc_column_text css=””]OneDoc Hub automatically sends an SMS reminder<\/a><\/strong> to each patient 24 hours before their appointment. No manual confirmation calls are needed, saving your team time and reducing no-shows.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ css_mobile=”.vc_custom_1751020792783{padding-left: 0px !important;}”][vc_single_image image=”15934″ img_size=”large” style=”vc_box_shadow” css=””][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=”middle” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1752839451071{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}”][vc_column_inner width=”1\/2″ offset=”vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12 vc_hidden-xs” css_tablet_portrait=”.vc_custom_1753084464893{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1753084464893{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}” css_tablet_landscape=”.vc_custom_1753084464893{padding-bottom: 0px !important;}”][vc_single_image image=”17146″ img_size=”large” style=”vc_box_shadow” css=””][\/vc_column_inner][vc_column_inner width=”1\/2″ offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ css_mobile=”.vc_custom_1751020792783{padding-left: 0px !important;}”]

Send automatically clear appointment instructions<\/h4><\/header>[vc_column_text css=””]With OneDoc Hub, patients receive automatic emails when an appointment is confirmed<\/a> containing practical information like your address, transport access, floor number and access code, as well as medical instructions such as preparation steps or documents to bring. No need for your staff to repeat details over the phone.<\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=”middle” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1752839464755{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}”][vc_column_inner width=”1\/2″ offset=”vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12″ css_tablet_portrait=”.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}” css_tablet_landscape=”.vc_custom_1751447162104{padding-bottom: 0px !important;}”]

Reduce repetitive calls by answering common questions online<\/h4><\/header>[vc_column_text css=””]Many patient calls are about simple questions. Your OneDoc profile<\/a> clearly lists everything patients want to know: spoken languages, specialties, services, availability, and more. Patients find answers on their own<\/strong>, reducing incoming calls and making them feel confident before they even reach out.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ css_mobile=”.vc_custom_1751020792783{padding-left: 0px !important;}”][vc_single_image image=”16723″ img_size=”large” style=”vc_box_shadow” css=””][\/vc_column_inner][\/vc_row_inner]Discover OneDoc Hub<\/span><\/a>[\/vc_column][\/vc_row][vc_row gap=”30″ content_placement=”middle” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1753084637749{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #012E27 !important;border-radius: 5px !important;}” css_tablet_portrait=”.vc_custom_1753084637749{padding-top: 30px !important;padding-bottom: 30px !important;}” css_mobile=”.vc_custom_1753084637749{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column][vc_row_inner kd_background_image_position=”vc_row-bg-position-top”][vc_column_inner width=”1\/2″ css=”.vc_custom_1753086997751{padding-top: 0px !important;padding-right: 30px !important;padding-bottom: 0px !important;padding-left: 30px !important;}” css_mobile=”.vc_custom_1753086997751{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” css_tablet_portrait=”.vc_custom_1753086997751{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”]

Coming soon<\/h3>
<\/div><\/div><\/header>

A new way to manage your patients\u2019 calls<\/span><\/h2>

Discover Emma, the virtual telephone assistant for your medical practice.<\/p><\/header>Discover Emma<\/span><\/a>[\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”36297″ img_size=”large” style=”vc_box_shadow” css=””][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1763555595832{margin-top: 80px !important;margin-bottom: 80px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #012E27 !important;border-radius: 5px !important;}”][vc_column css=”.vc_custom_1515677064675{padding-right: 0px !important;padding-left: 0px !important;}”][vc_row_inner kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1753087316555{padding-bottom: 50px !important;}” css_tablet_landscape=”.vc_custom_1753087316556{padding-bottom: 50px !important;}” css_tablet_portrait=”.vc_custom_1753087316556{padding-bottom: 0px !important;}” css_mobile=”.vc_custom_1753087316556{padding-bottom: 0px !important;}”][vc_column_inner]

Calculate your daily time savings<\/span> with OneDoc<\/h2>

Use our calculator and find out in just a few clicks how much telephone time you can save every day \ud83d\udc47<\/p><\/header>Calculate now<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1752081829488{padding-top: 80px !important;padding-bottom: 80px !important;}” css_tablet_portrait=”.vc_custom_1752081829488{padding-top: 30px !important;padding-bottom: 30px !important;}” css_mobile=”.vc_custom_1752081829488{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column css=”.vc_custom_1750407089170{margin-bottom: 50px !important;padding-right: 0px !important;padding-left: 0px !important;}”][vc_row_inner kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1753087430493{padding-bottom: 60px !important;}” css_tablet_portrait=”.vc_custom_1753087430493{padding-bottom: 30px !important;}” css_mobile=”.vc_custom_1753087430494{padding-bottom: 30px !important;}”][vc_column_inner]

OneDoc Pro is designed to meet your daily challenges<\/span>, whether you are looking to...<\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” kd_background_image_position=”vc_row-bg-position-top”][vc_column_inner width=”1\/3″]
<\/i> <\/div>
Get more new patients<\/h5>

<\/p>\n

Bring in more new patients and keep them coming back.<\/p>\n

 <\/p>\n

See how to attract more patients with OneDoc Pro<\/a><\/p>\n

<\/p><\/div><\/a><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]

<\/i> <\/div>
Reduce the number of calls<\/h5>

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Reduce the number of calls received by your secretary without compromising on quality.<\/p>\n

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Reduce pressure on your team with OneDoc Pro <\/a><\/p>\n

<\/p><\/div><\/a><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]

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Limit no-shows<\/h5>

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OneDoc Pro reduces\u00a0 the number of appointments not honored by your patients thanks to automated reminders automated.<\/span><\/p>\n

 <\/p>\n

Limit no-shows with OneDoc Pro<\/a><\/p>\n

<\/p><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1753084604826{padding-top: 30px !important;}” css_mobile=”.vc_custom_1753084604827{padding-top: 0px !important;}”][vc_column_inner width=”1\/3″]

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Retain your patients<\/h5>

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Respond to your patients’ new expectations by offering them the option to book appointments online.<\/p>\n

 <\/p>\n

Retain your patients with OneDoc Pro<\/a><\/p>\n

<\/p><\/div><\/a><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]

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Manage automatically your care protocols<\/h5>

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Automatically coordinate consultations that involve multiple steps or require specific resources.<\/p>\n

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Easily manage your care protocols with OneDoc Pro<\/a><\/p>\n

<\/p><\/div><\/a><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]

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Refer your patients easily<\/h5>

<\/p>\n

Book directly for your patients consultations with trusted colleagues from trusted sources.<\/span><\/p>\n

 <\/p>\n

Easily refer your patients with OneDoc Pro<\/a><\/p>\n

<\/p><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=”30″ content_placement=”middle” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1753084637749{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #012E27 !important;border-radius: 5px !important;}” css_tablet_portrait=”.vc_custom_1753084637749{padding-top: 30px !important;padding-bottom: 30px !important;}” css_mobile=”.vc_custom_1753084637749{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column][vc_row_inner kd_background_image_position=”vc_row-bg-position-top”][vc_column_inner css=”.vc_custom_1753086997751{padding-top: 0px !important;padding-right: 30px !important;padding-bottom: 0px !important;padding-left: 30px !important;}” css_mobile=”.vc_custom_1753086997751{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” css_tablet_portrait=”.vc_custom_1753086997751{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”]

Reduce the number of incoming calls<\/span> to your practice today<\/h2>
Get a free demo to understand how OneDoc Hub helps you reduce phone calls to free-up your front desk.<\/h6><\/header>Get a free demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1753087047760{padding-top: 160px !important;padding-bottom: 80px !important;}” css_tablet_portrait=”.vc_custom_1753087047760{padding-top: 120px !important;padding-bottom: 30px !important;}” css_mobile=”.vc_custom_1753087047760{padding-top: 120px !important;padding-bottom: 30px !important;}”][vc_column css=”.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}”][vc_row_inner kd_background_image_position=”vc_row-bg-position-top”][vc_column_inner]

Frequently asked questions<\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=”30″ kd_background_image_position=”vc_row-bg-position-top”][vc_column_inner css=”.vc_custom_1752058288767{padding-right: 80px !important;padding-left: 80px !important;}” css_tablet_portrait=”.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}”][vc_toggle title=”How can I reduce the number of phone calls in my medical practice?” css=”” el_class=”btf-faq”]Reducing the number of phone calls can be achieved by implementing solutions such as OneDoc Hub. Your patients can manage their appointments online, obtain practical information (address, opening hours, languages spoken, etc.) and receive automatic confirmations and reminders. This significantly reduces calls related to scheduling appointments or frequently asked questions, allowing your team to focus on welcoming and caring for patients.[\/vc_toggle][vc_toggle title=”How can appointment reminders for patients be automated?” css=”” el_class=”btf-faq”]<\/p>\n

OneDoc Hub automates the sending of confirmation emails when appointments are made online and also sends a reminder text message 24 hours before each appointment. These reminders contain essential information for your patients and reduce missed appointments and no-shows. This feature frees your team from follow-up calls and improves patient punctuality.<\/p>\n

[\/vc_toggle][vc_toggle title=”Is it possible to automatically send appointment instructions to patients?” css=”” el_class=”btf-faq”]Yes, with OneDoc Hub, you can set up automatic sending of personalized instructions when an appointment is confirmed by email. Patients receive all the necessary information: address, floor, entry code, documents to bring, or specific preparations. This reduces calls for administrative questions and ensures that patients arrive better prepared.[\/vc_toggle][vc_toggle title=”How much time can my practice save by offering online appointment scheduling?” css=”” el_class=”btf-faq”]<\/p>\n

It depends on your business, but for some of our partners, it saves between 5 and 10 minutes per appointment. For example, at Physio7, more than 50% of appointments are booked online<\/a>, which represents a significant time saving for the administrative staff. This time can be reinvested in essential tasks such as welcoming patients or managing emergencies.<\/p>\n

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