{"id":19093,"date":"2025-07-28T09:43:05","date_gmt":"2025-07-28T07:43:05","guid":{"rendered":"https:\/\/info.1doc.ch\/onedoc-hub\/rappels-sms\/"},"modified":"2026-04-07T10:04:44","modified_gmt":"2026-04-07T08:04:44","slug":"sms-reminders","status":"publish","type":"page","link":"https:\/\/info.onedoc.ch\/en\/hub\/sms-reminders\/","title":{"rendered":"SMS reminder for booked appointment"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753103330024{padding-top: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753103330024{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753103330024{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column css_tablet_portrait=&#8221;.vc_custom_1752046134800{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752046134800{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<div  class=\"breadcrumbs breadcrumbs-shortcode bcn-left\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\" ><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to OneDoc Pro.\" href=\"https:\/\/info.onedoc.ch\/en\/\" class=\"home\" ><span property=\"name\">OneDoc Pro<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Blog.\" href=\"https:\/\/info.onedoc.ch\/en\/blog\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Blog<\/span><\/a><meta property=\"position\" content=\"2\"><\/span><\/div>[\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104252986{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 40px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104252987{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 40px !important;padding-left: 0px !important;}&#8221; css=&#8221;.vc_custom_1753104252986{padding-bottom: 50px !important;}&#8221;][vc_column css_tablet_portrait=&#8221;.vc_custom_1752046134800{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752046134800{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title  no-padding-on-mobile \" ><h1 class=\"separator_off\" >Send <span style=\"color:#1D9585;\">appointment reminders by SMS<\/span> automatically and at no extra cost<\/h1><\/header><header class=\"kd-section-title col-lg-8 vc_col-sm-8 text-center  subtitle-below-title  no-padding-on-mobile \" ><p class=\"separator_off\" >With OneDoc Pro, your patients receive automatic SMS reminders on their phones. This helps reduce missed appointments and keeps your schedule running smoothly.<\/p><\/header><a  href=\"\"    class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link    popmake-18722\" ><span class=\"prim_text\">Get a free demo<\/span><\/a>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753104570534{padding-top: 80px !important;padding-bottom: 160px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1753104570534{padding-top: 80px !important;padding-bottom: 160px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104570534{padding-top: 40px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104570534{padding-top: 40px !important;padding-bottom: 80px !important;}&#8221;][vc_column]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1754387237747\" ><h2 class=\"separator_off\" >Everything you need to know about <span style=\"color:#1D9585;\">automatic SMS reminders<\/span> and how they reduce no-shows<\/h2><\/header>[vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753104791131{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104791132{padding-top: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104791132{padding-top: 30px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12&#8243; css_tablet_portrait=&#8221;.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1751447162104{padding-bottom: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h6 class=\"separator_off\" style=\"margin-bottom:30px;\">Automatically send SMS reminders before every appointment<\/h6><\/header>[vc_column_text css=&#8221;&#8221;]<strong>Patients automatically receive a text message 24 hours before their appointment<\/strong>, whether it was booked yesterday or months ago. Each SMS includes:<\/p>\n<ul>\n<li>The exact date and time<\/li>\n<li>The name of the healthcare professional and clinic<\/li>\n<li>The practice&#8217;s full address<\/li>\n<\/ul>\n<p>There\u2019s no need for patients to look for confirmation emails or paper notes. All the key details are right in their pocket, <strong>helping them show up on time and prepared.<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243; css_mobile=&#8221;.vc_custom_1751020792783{padding-left: 0px !important;}&#8221;][vc_single_image image=&#8221;15934&#8243; img_size=&#8221;large&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752761310316{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12 vc_hidden-xs&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104811195{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104811195{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1753104811195{padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;21106&#8243; img_size=&#8221;large&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243; css_mobile=&#8221;.vc_custom_1751020792783{padding-left: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h6 class=\"separator_off\" style=\"margin-bottom:30px;\">Choose the best time to send reminders<\/h6><\/header>[vc_column_text css=&#8221;&#8221;]You decide when reminders are sent. You can choose to send them only during business hours, so patients can call if they need to cancel, or allow reminders to be sent at any time, including weekends. <strong>This flexibility helps you manage last-minute changes more easily.<\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1752761323490{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #39121200 !important;border-color: #FF2F2F00 !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12&#8243; css_tablet_portrait=&#8221;.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1751447162104{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 50px !important;padding-left: 0px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1751447162104{padding-bottom: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h6 class=\"separator_off\" style=\"margin-bottom:30px;\">Simple pricing: SMS reminders included<\/h6><\/header>[vc_column_text css=&#8221;&#8221;]There are no extra charges for SMS reminders. <strong>They\u2019re fully included with your OneDoc Hub subscription:<\/strong>no per-message fees, no surprises. You offer a service that is appreciated by patients while keeping your costs under control.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243; css_mobile=&#8221;.vc_custom_1751020792783{padding-left: 0px !important;}&#8221;][vc_single_image image=&#8221;21111&#8243; img_size=&#8221;large&#8221; style=&#8221;vc_box_shadow&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753103738694{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #012E27 !important;border-radius: 5px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753103738694{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753103738694{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1751468051270{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1753695620638\" ><h2 class=\"separator_off\" style=\"color: #FFFFFF;\">Fewer no-shows, better patient experience<\/h2><p class=\"subtitle\" style=\"color: #FFFFFF;\">Automatic reminders significantly reduces missed appointments and wasted slots. Get ready to optimise your schedule and improve patient satisfaction by offering a clear and reassuring reminder service.<\/p><\/header><a  href=\"\"    class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary button-center button-action-link    popmake-18722\" ><span class=\"prim_text\">Get a free demo<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753104600813{padding-top: 160px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104600814{padding-top: 80px !important;padding-bottom: 40px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104600814{padding-top: 80px !important;padding-bottom: 40px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css_tablet_portrait=&#8221;.vc_custom_1598622609562{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1752830115466\" ><h2 class=\"separator_off\" >Related features<\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753093263699{padding-bottom: 50px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753093263700{padding-bottom: 0px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753093263700{padding-bottom: 0px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css_tablet_portrait=&#8221;.vc_custom_1598622609562{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<div class=\"key-icon-box icon-default  cont-left ib-hover-1 with-shadow   with-border\" style=\"background-color: #FFFFFF;border: 1px solid #EFEFEF;\" ><a href=\"https:\/\/info.onedoc.ch\/en\/hub\/onedoc-profile\/\" target=\"_self\"><div class=\"ib-wrapper\" style=\"padding-top:20px;padding-bottom:20px;padding-left:20px;padding-right:20px;background-color:#FFFFFF;\"><h5 class=\"service-heading\" style=\"color: #0C6396;\">OneDoc Hub<\/h5><p >Improve your daily practice and build patient loyalty with OneDoc Hub.<\/p><\/div><\/a><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css_tablet_portrait=&#8221;.vc_custom_1598622613617{padding-right: 10px !important;padding-left: 10px !important;}&#8221;]<div class=\"key-icon-box icon-default  cont-left ib-hover-1 with-shadow   with-border\" style=\"background-color: #FFFFFF;border: 1px solid #EFEFEF;\" ><a href=\"https:\/\/info.onedoc.ch\/en\/hub\/confirmation-email\/\" target=\"_self\"><div class=\"ib-wrapper\" style=\"padding-top:20px;padding-bottom:20px;padding-left:20px;padding-right:20px;background-color:#FFFFFF;\"><h5 class=\"service-heading\" style=\"color: #0C6396;\">Email confirmation<\/h5><p >Confirm each appointment and pass on the essential information.<\/p><\/div><\/a><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css_tablet_portrait=&#8221;.vc_custom_1598622617522{padding-right: 10px !important;padding-left: 10px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753104692511{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753104692511{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221; css_mobile=&#8221;.vc_custom_1753104692511{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1753695759631\" ><h2 class=\"separator_off\" >Frequently asked questions about <span style=\"color:#1D9585;\">SMS appointment reminders<\/span><\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1752058288767{padding-right: 80px !important;padding-left: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1752058288767{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_toggle title=&#8221;How does sending automatic SMS reminders with OneDoc Pro work?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]<\/p>\n<p>Sending SMS reminders with OneDoc Pro is fully automated. Once an appointment is confirmed, the system automatically schedules a reminder SMS to be sent 24 hours before the appointment. You can also configure the sending times to suit your preferences, for example, only during your business hours or at any time, including weekends. This feature ensures that your patients receive a clear and timely reminder, without any extra effort on your part.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What information is sent in the SMS reminders from OneDoc?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Reminder SMS messages sent via OneDoc Pro include all the essential information needed to ensure that your patients are well prepared for their appointment. This includes:<\/p>\n<ul>\n<li>The <strong>exact date and time<\/strong> of the appointment.<\/li>\n<li>The <strong>name of the healthcare professional<\/strong> and the healthcare practice and the office.<\/li>\n<li><strong>The full address of the practice.<\/strong><\/li>\n<\/ul>\n<p>These reminders allow patients to easily find all the necessary information without having to search for an appointment card or email, reducing forgetfulness and no-shows.[\/vc_toggle][vc_toggle title=&#8221;How much do OneDoc SMS reminder cost?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]<\/p>\n<p>Reminder text messages are included in your OneDoc Hub subscription, with no additional charges based on the number of messages sent. This means you can offer your patients a reliable and efficient service while keeping complete control over your costs. This simple and transparent pricing structure allows you to provide a high-quality service at no extra cost.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Does OneDoc comply with the compliance rules for sending SMS appointment reminders in Switzerland?&#8221; css=&#8221;&#8221; el_class=&#8221;btf-faq&#8221;]Yes. In Switzerland, sending SMS appointment reminders must comply with <strong>medical confidentiality and the revised New Federal Act on Data Protection (nFADP)<\/strong>. Messages must remain strictly administrative and must not contain any sensitive medical information. OneDoc Hub meets these requirements by offering SMS reminders specifically designed for medical practices.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;30&#8243; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1753103330024{padding-top: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1753103330024{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":18702,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19093","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>OneDoc Hub: automated SMS reminders to reduce no-shows<\/title>\n<meta name=\"description\" content=\"Reduce patient no-shows with OneDoc Hub\u2019s automated SMS reminders. 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