[](https://info.onedoc.ch/en/) - [Software](#) - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [OneDoc Profile](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Online appointment bookingPopular](https://info.onedoc.ch/en/hub/online-booking/) - [Book online button on GooglePopular](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Partner healthcare platforms](https://info.onedoc.ch/en/hub/partner-healthcare-platform/) - [WidgetPopular](https://info.onedoc.ch/en/hub/widget/) - [Medical agenda](https://info.onedoc.ch/en/hub/medical-agenda/) - [Step-by-steps appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [Medical resources management](https://info.onedoc.ch/en/hub/medical-resources-management/) - [Referral](https://info.onedoc.ch/en/hub/referral/) - [SMS reminder for booked appointmentPopular](https://info.onedoc.ch/en/hub/sms-reminders/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [Consultation notes](https://info.onedoc.ch/en/hub/consultation-notes/) - [Follow-up appointment recallNew](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [Tarif 590Popular](https://info.onedoc.ch/en/invoice/tarif-590/) - [Physio TarifPopular](https://info.onedoc.ch/en/invoice/physio-tarif/) - [PsyTarif (581/582)New](https://info.onedoc.ch/en/invoice/psytarif/) - [Swiss Dental Hygienist (SDH) Tarif](https://info.onedoc.ch/en/invoice/tarif-sdh/) - [Tarif 595Coming soon](https://info.onedoc.ch/en/tarif-595/) - [Covercard](https://info.onedoc.ch/en/invoice/covercard/) - [QR-bill](https://info.onedoc.ch/en/invoice/qr-bills/) - [Secure invoice transmission to the patient (TG)](https://info.onedoc.ch/en/invoice/third-party-guarantor/) - [Invoice transmission to the insurance (TP)](https://info.onedoc.ch/en/invoice/third-party-payment/) - [Payment reminders](https://info.onedoc.ch/en/invoice/payment-reminders/) - [Payment reconciliation](https://info.onedoc.ch/en/invoice/automatic-payment-reconciliation/) - [Year-end closing](https://info.onedoc.ch/en/invoice/year-end-closing/) - [VAT return](https://info.onedoc.ch/en/invoice/vat-return/) - [Statistics](https://info.onedoc.ch/en/invoice/statistics/) - [Emma: AI Phone AssistantNew](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc Link](https://info.onedoc.ch/en/link/) - [OneDoc Inbox](https://info.onedoc.ch/en/inbox/) - [Medication requestsNew](https://info.onedoc.ch/en/inbox/medication-requests/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Teleconsultation modulePopular](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Screen sharing](https://info.onedoc.ch/en/visio/screen-sharing/) - [Professional background for teleconsultation](https://info.onedoc.ch/en/visio/background-teleconsultation/) - [Audio and Video settings](https://info.onedoc.ch/en/visio/audio-video-setting/) - [Solutions](#) - [Your needs](https://info.onedoc.ch/en/needs/) - [Increase your visibility](https://info.onedoc.ch/en/needs/increase-visibility/) - [Get more new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Retain your patientsPopular](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Automate the follow-up of your existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) - [Manage care protocols easily](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Keep your patients in your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Easily refer your patientsPopular](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive qualified referrals](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Limit the number of no-showsPopular](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Reduce the number of incoming callsPopular](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Stay connected with your patients](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Create and manage your invoices](https://info.onedoc.ch/en/needs/create-compliant-invoices/) - [Your specialty](https://info.onedoc.ch/en/specialty/) - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [SpecialistPopular](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Therapist](https://info.onedoc.ch/en/specialty/therapist/) - [PsychologistPopular](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapists](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologists](https://info.onedoc.ch/en/specialty/gynecologists/) - [Aesthetic medicine](https://info.onedoc.ch/en/specialty/aesthetic-medicine/) - [Your healthcare facility](https://info.onedoc.ch/en/specialty/) - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Imaging center](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) - [Connectors](#) - [A-D](#) - [Aeskulap](https://info.onedoc.ch/en/connectors/aeskulap/) - [amétiq siMed](https://info.onedoc.ch/en/connectors/ametiq-simed/) - [Axenita](https://info.onedoc.ch/en/connectors/axenita-axonlab/) - [Carefolio](https://info.onedoc.ch/en/connectors/carefolio/) - [curaMED](https://info.onedoc.ch/en/connectors/curamed/) - [Delemed](https://info.onedoc.ch/en/connectors/delemed/) - [DentaGest](https://info.onedoc.ch/en/connectors/dentagest/) - [Denteo](https://info.onedoc.ch/en/connectors/denteo/) - [E-G](#) - [E-Medicus](https://info.onedoc.ch/en/connectors/e-medicus/) - [E-PAT](https://info.onedoc.ch/en/connectors/e-pat/) - [ElexisNew](https://info.onedoc.ch/en/connectors/elexis/) - [ePaad](https://info.onedoc.ch/en/connectors/epaad/) - [ePhysio](https://info.onedoc.ch/en/connectors/ephysio/) - [ergodent](https://info.onedoc.ch/en/connectors/ergodent/) - [Eyesoft](https://info.onedoc.ch/en/connectors/eyesoft/) - [Google Calendar](https://info.onedoc.ch/en/connectors/google-calendar/) - [H-M](#) - [Handylife](https://info.onedoc.ch/en/connectors/handy-patients/) - [Hexabit Luna](https://info.onedoc.ch/en/connectors/hexabit-luna/) - [ifaNew](https://info.onedoc.ch/en/connectors/ifa/) - [KISIM](https://info.onedoc.ch/en/connectors/cistec-kisim/) - [Liris](https://info.onedoc.ch/en/connectors/liris/) - [Medes](https://info.onedoc.ch/en/connectors/medes/) - [MediCloud](https://info.onedoc.ch/en/connectors/medicloud/) - [MediOnline](https://info.onedoc.ch/en/connectors/medionline-aerztekasse/) - [Mediway](https://info.onedoc.ch/en/connectors/mediway/) - [N-Q](#) - [NereidaNew](https://info.onedoc.ch/en/connectors/nereida/) - [NEXUS](https://info.onedoc.ch/en/connectors/nexus/) - [Oplus](https://info.onedoc.ch/en/connectors/oplus/) - [Outlook](https://info.onedoc.ch/en/connectors/outlook/) - [PhysioApp](https://info.onedoc.ch/en/connectors/physioapp/) - [Polavis](https://info.onedoc.ch/en/connectors/polavis/) - [Polypoint](https://info.onedoc.ch/en/connectors/polypoint/) - [PraxinovaNew](https://info.onedoc.ch/en/connectors/praxinova/) - [ProPharma](https://info.onedoc.ch/en/connectors/propharma/) - [Pulse Medica](https://info.onedoc.ch/en/connectors/pulse-medica/) - [R-Z](#) - [RockethealthNew](https://info.onedoc.ch/en/connectors/rockethealth/) - [SOFTplus](https://info.onedoc.ch/en/connectors/softplus/) - [Sokle](https://info.onedoc.ch/en/connectors/sokle/) - [tomedoNew](https://info.onedoc.ch/en/connectors/tomedo/) - [Vitomed](https://info.onedoc.ch/en/connectors/vitomed-vitodata/) - [WinLogie](https://info.onedoc.ch/en/connectors/winlogie/) - [WinMed](https://info.onedoc.ch/en/connectors/winmed/) - [ZaWin](https://info.onedoc.ch/en/connectors/zawin/) - [See all our connectors](https://info.onedoc.ch/en/connectors/) - [Resources](#) - [About OneDoc](#) - [Our Mission](https://info.onedoc.ch/en/our-mission/) - [Media](https://info.onedoc.ch/en/media/) - [Blog](https://info.onedoc.ch/en/blog/) - [For general practitioners](https://info.onedoc.ch/en/blog/doctors/) - [For dentists](https://info.onedoc.ch/en/blog/dentists/) - [For dental hygienists](https://info.onedoc.ch/en/blog/dental-hygienists/) - [For pediatricians](https://info.onedoc.ch/en/blog/pediatricians/) - [For ophtalmologists](https://info.onedoc.ch/en/blog/ophtalmologists/) - [For medical center](https://info.onedoc.ch/en/blog/medical-center/) - [For pharmacy](https://info.onedoc.ch/en/blog/pharmacy/) - [For physiotherapists](https://info.onedoc.ch/en/blog/physiotherapists/) - [For psychologists](https://info.onedoc.ch/en/blog/psychologists/) - [For complementary therapists](https://info.onedoc.ch/en/blog/therapists/) - [Resources](#) - [ROI Calculator](https://info.onedoc.ch/en/profitability-calculator/) - [Feature QuizNew](https://info.onedoc.ch/en/feature-quiz/) - [Online visibility audit](https://info.onedoc.ch/en/online-visibility-audit/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) - [EN](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) - [FR](https://info.onedoc.ch/fr/besoins/suivi-patients-existants/ "Switch to FR") - [DE](https://info.onedoc.ch/de/beduerfnisse/bringen-patienten-zuruck-nachfolgetermine/ "Switch to DE") - [IT](https://info.onedoc.ch/it/esigenze/follow-up-pazienti-gia-segui/ "Switch to IT") [Book a free demo](https://info.onedoc.ch/en/discover-onedoc-pro/) [Book an appointment](https://www.onedoc.ch/en/) [OneDoc Pro](https://info.onedoc.ch/en/ "Go to OneDoc Pro.") [Your needs](https://info.onedoc.ch/en/needs/ "Go to Your needs.") Automate the follow-up of your existing patients # Bring your patients back at the right time – automatically Invite your patients to book their next follow-up or preventive appointment thanks to automated SMS messages. [Get a free demo](https://info.onedoc.ch/en/discover-onedoc-pro/) #### When the next appointments aren’t scheduled In daily practice, __the next appointment isn’t always scheduled on the spot__. The patient knows they will need to come back (for a check-up, a second dose, a dental cleaning, a post-treatment follow-up) but leaves without a specific date. Then time passes. Between urgent cases, daily workload and managing the patients who are present, __following up with each patient individually becomes an extra task__. As a consequence: - Some follow-ups are never carried out - Treatments remain incomplete - Gaps appear in your schedule even though you already have an active patient base ## Easily organise and structure the follow-up of your patients  #### Make patient follow-up predictable Define a __timeframe adapted to each type of consultation__: 3 weeks, 6 months, 1 year. When the due date arrives, __the patient automatically receives an SMS__ inviting them to book their next appointment. Follow-up no longer depends on their memory or a call from your team. __You organise continuity of care in a simple and systematic way__. #### Eliminate manual reminders No more identifying who needs to come back and when. __Reminders are sent automatically__. Follow-up lists are no longer necessary. Invitations are sent automatically __with a direct link to your online booking page__. Your front desk team can focus on welcoming and coordinating patients – not chasing them.   #### Generate recurring revenue with your existing patients A significant part of your activity relies on __follow-up appointments scheduled in advance__: regular check-ups, post-treatment follow-ups, multi-dose vaccinations, and non-reimbursed services. When these appointments are not scheduled, the risk that they are never booked increases. __By automating SMS invitations at the right time__, you turn your patient base into a regular source of appointments. Your growth no longer depends solely on new patients but also on the return of those you already care for. ## Stop letting follow-up scheduling depend on manual reminders [Book a free demo](https://info.onedoc.ch/en/discover-onedoc-pro/) ## OneDoc Pro is designed to meet your daily challenges, whether you are looking to... [](https://info.onedoc.ch) [__Get more new patients__ \ Bring in more new patients and keep them coming back.](https://info.onedoc.ch)   [](https://info.onedoc.ch)[See how to attract more patients with OneDoc Pro](https://info.onedoc.ch/en/needs/get-new-patients/) [](https://info.onedoc.ch) [__Reduce the number of calls__ \ Reduce the number of calls received by your secretary without compromising on quality.](https://info.onedoc.ch)   [](https://info.onedoc.ch)[Reduce pressure on your team with OneDoc Pro](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) ##### Limit no-shows OneDoc Pro reduces  the number of appointments not honored by your patients thanks to automated reminders automated.   [Limit no-shows with OneDoc Pro](https://info.onedoc.ch/en/needs/reduce-no-shows/) [](https://info.onedoc.ch) [__Retain your patients__ \ Respond to your patients’ new expectations by offering them the option to book appointments online.](https://info.onedoc.ch)   [](https://info.onedoc.ch)[Retain your patients with OneDoc Pro](https://info.onedoc.ch/en/needs/retain-your-patients/) [](https://info.onedoc.ch) [__Manage automatically your care protocols__ \ Automatically coordinate consultations that involve multiple steps or require specific resources.](https://info.onedoc.ch)   [](https://info.onedoc.ch)[Easily manage your care protocols with OneDoc Pro](https://info.onedoc.ch/en/needs/manage-care-protocols/) ##### Refer your patients easily Book directly for your patients consultations with trusted colleagues from trusted sources.   [Easily refer your patients with OneDoc Pro](https://info.onedoc.ch/en/needs/refer-your-patients/)  ### Is your patient journey optimized? Assess the effectiveness of your practice’s patient journey in just 2 minutes with our free tool. [Assess your patient journey](https://info.onedoc.ch/en/patient-journey-scan/) ## Frequently asked questions about existing patients' follow-up thanks to OneDoc's SMS #### Can i set different follow-up reminders depending on the type of consultation? Yes. You can define specific follow-up intervals for each type of consultation (for example: 2 weeks, 3 months, or 1 year). This way, each patient receives an invitation at the right time. #### What is the difference between a standard appointment reminder and an SMS follow-up appointment reminder? A __standard appointment reminder__ is sent before an __already scheduled appointment__, to prevent the patient from forgetting it. An __SMS follow-up appointment reminder__ (or invitation SMS) is sent __after a consultation__, to invite the patient to __book a new appointment__ at a later date (a few weeks, months, or a year later). These two features are complementary and cover two different moments in the patient journey. #### What information should an appointment reminder SMS contain to comply with Swiss regulations? To comply with the nFADP and medical confidentiality requirements, an appointment reminder SMS in Switzerland should remain strictly administrative and include only the information necessary for the appointment, namely: - The exact date and time of the appointment. - The name of the healthcare professional and the medical practice. - The practice address. - A way to contact the reception desk. #### Does OneDoc comply with Swiss regulations for sending reminder SMS reminders? Yes. In Switzerland, reminder SMS messages must comply with medical confidentiality and the __New Federal Act on Data Protection (nFADP)__. Messages must remain strictly administrative and must not contain any sensitive medical information. OneDoc Hub meets these requirements by offering SMS reminders designed specifically for medical practices. ## Manage your appointments and patients more easily with OneDoc Hub *Free demo · No commitment · Tailored to your specialty* [Book a free demo](https://info.onedoc.ch/en/discover-onedoc-pro/) ##### About OneDoc - [About us](https://info.onedoc.ch/en/our-mission/) - [Media](https://info.onedoc.ch/en/media/) - [Cookie Policy](https://info.onedoc.ch/en/cookie-policy/) - [Privacy Center](https://privacy.onedoc.ch/en) [Consent management](javascript:Didomi.preferences.show%28%29) ##### Our other websites - [pro.onedoc.ch: app for healthcare professionals](https://pro.onedoc.ch/en/) - [onedoc.ch: online appointment booking platform](https://www.onedoc.ch/en/) - [praemiencheck.onedoc.ch: compare 2027 premiums](https://praemiencheck.onedoc.ch/en/) ##### Languages - [FR](https://info.onedoc.ch/en/ "Switch to FR (FR)") - [DE](https://info.onedoc.ch/de/ "Switch to DE (DE)") - [IT](https://info.onedoc.ch/it/ "Switch to IT (IT)") - [EN](https://info.onedoc.ch/en/ "Switch to EN (EN)") ##### Our software - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [Reminder SMS](https://info.onedoc.ch/en/hub/sms-reminders/) - [Follow-up appointment recall](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [Consultation notes](https://info.onedoc.ch/en/hub/consultation-notes/) - [Step-by-step appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [OneDoc Inbox](https://info.onedoc.ch/en/inbox/) - [Emma, your virtual phone assistant](https://info.onedoc.ch/en/emma-phone-assistant/) ##### Use cases - [Retain patients with a digital experience](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Reduce no-shows](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Reduce incoming calls](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Get new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Increase your practice's visibility](https://info.onedoc.ch/en/needs/increase-visibility/) - [Easily manage care protocols](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Refer your patients to colleagues](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Keep your patients in your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Stay connected with your patients remotely](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Create and manage your invoices with OneDoc Invoice](https://info.onedoc.ch/en/needs/create-compliant-invoices/) ##### Our solutions by specialty - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [Specialist](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Complementary therapist](https://info.onedoc.ch/en/specialty/therapist/) - [Psychologist](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapist](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologist](https://info.onedoc.ch/en/specialty/gynecologists/) ##### Our solutions by structure - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Radiology centre](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) ##### Resources - [OneDoc Pro Blog](https://info.onedoc.ch/en/blog/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) - [Profitability Calculator](https://info.onedoc.ch/en/profitability-calculator/) ##### Latest articles - [Patient communication: 5 practical tools](https://info.onedoc.ch/en/blog/all-specialties/how-can-you-communicate-effectively-with-patients-5-tools-that-can-help-you-in-your-daily-work/) - [Answering machine message examples for your practice](https://info.onedoc.ch/en/blog/all-specialties/answering-messages-medical-practice/) - [Automating tasks in a medical practice](https://info.onedoc.ch/en/blog/all-specialties/automating-tasks-in-a-medical-practice-how-can-you-really-save-time-for-your-patients/) - [Electronic patient record (EPR): what is mandatory](https://info.onedoc.ch/en/blog/all-specialties/electronic-patient-records-mandatory/) - [Offering the EPR as a healthcare professional](https://info.onedoc.ch/en/blog/all-specialties/offer-electronic-patient-record-epr-healthcare-professional/) - [Benefits of electronic prescriptions in Switzerland](https://info.onedoc.ch/en/blog/all-specialties/electronic-prescription-switzerland-guide/) - [How to start digitalizing your medical practice](https://info.onedoc.ch/en/blog/all-specialties/digitalizing-medical-practices/) - [Doctor-medical assistant coordination](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/) - [Data security at OneDoc](https://info.onedoc.ch/en/blog/all-specialties/how-do-we-manage-data-security-at-onedoc/) - [OneDoc and the nFADP: all your questions](https://info.onedoc.ch/en/blog/all-specialties/onedoc-and-nfadp-answering-all-your-questions/) © 2026 OneDoc SA - Made with  in Switzerland Close