Collect, centralize, and manage all medication requests with OneDoc Inbox
Medication requests often come in through multiple channels. With OneDoc Inbox, your patients submit requests online, and your team receives them directly for quick and easy processing.
A simple, centralized workflow for all medication requests
Centralize your requests in one place
Medication requests reach your practice through different channels. With the medication request feature, every request is centralized, regardless of where it comes from:
- By phone
- By email
- At the front desk
- Sometimes through multiple channels
A clear process for your team and fewer interruptions during the day
Medication requests follow a simple process:
- Patients submit their request or preorder online.
- The request appears directly in OneDoc Inbox.
- Your team reviews and processes it.
- Patients are notified automatically.
Practices reduce phone calls and manual data entry. Pharmacies receive preorders early, can prepare medications in advance, and reduce the workload at the counter.
Stay in full control of every request
Medication requests structure the process, while the decision remains yours. You can:
- Validate the prescription
- Reject the request
- Adjust the medication or dosage
- Require a consultation
Every step is documented. This gives your team a clear overview and ensures that requests are handled consistently and transparently.
Frequently asked questions about medication requests
Will this reduce phone calls to my practice?
Yes. Routine requests, such as prescription renewals, can be submitted online, significantly reducing incoming calls and easing your team’s workload.
How much time does it save my assistants?
Assistants no longer need to take requests manually, re-enter information, or follow up by phone. Requests arrive complete and can be processed in batches, saving time every day.
Do I remain in control of the requests?
Yes. Nothing is automated without review. For each request, you decide whether to approve, adjust, or reject it, or require a consultation.
Can every practice offer medication requests?
Due to Swiss legal requirements, medication requests are currently available to healthcare professionals in the following cantons:
Aargau, Appenzell Ausserrhoden, Appenzell Innerrhoden, Glarus, Luzern, Nidwalden, Obwalden, Schaffhausen, Schwyz, Solothurn, Thurgau, Uri, Zurich, and Zug.
Is it complicated to set up?
No. The request form is integrated into your website through a simple widget. Once activated, requests are automatically routed to your OneDoc Inbox.