Collect, centralize, and manage all medication requests in one structured workflow with OneDoc Inbox
Stop handling medication requests across multiple channels. With OneDoc Inbox, your patient sends a medication request online, and your team receives it and processes it easily.
A simple and centralized flow to handle all medication requests
Centralize your medication requests
Medication requests don’t come in one clean channel. They arrive:
- By phone, often during peak hours
- By email, with missing or unclear information
- At the front desk, between two patients
- Sometimes duplicated across multiple channels
Your team has to write things down, double-check, call back, and track manually. This takes time, creates interruptions, and increases the risk of errors.
With themedication request feature, every request is submitted in a structured format, centralized in OneDoc Inbox and immediately visible and trackable by your team. No more scattered requests. No more manual follow-up.
A clear process for your team and fewer interruptions during the day
Medication request replaces back-and-forth communication with a simple, predictable flow:
- The patient submits a complete medication request online
- The request arrives directly in OneDoc Inbox
- Your team reviews and processes it — without phone calls or manual entry
- The patient is notified automatically once the request is handled
No need to answer calls for simple renewals, re-enter information manually, or search across emails or notes. Your team saves time and stays focused on high-value tasks.
Stay in full control of every request
The medication request feature doesn’t automate decisions, it structures them. For each request, you decide how to proceed:
- Validate the prescription
- Refuse the request
- Adjust the medication or dosage
- Ask the patient to book a consultation first
Everything is documented and traceable. This ensures compliance with medical requirements, consistent handling across your team, and full visibility on what has been done or is pending.
Frequently asked questions about medication requests
Will this reduce phone calls to my practice?
Yes. Routine requests like prescription renewals can be submitted online, which significantly reduces incoming calls and interruptions for your team.
How much time does it save for my assistants?
Assistants no longer need to take requests manually, re-enter information, or follow up by phone. Requests arrive complete and can be processed in batches, which saves time every day.
Do I remain in control of the requests?
Yes. Nothing is automated without validation. You decide for each request whether to approve, modify, refuse, or request a consultation.
Can every practice offer medication requests?
Due to Swiss legal restrictions, medication requests are currently available for healthcare specialists in the following cantons:
Aargau, Appenzell Ausserrhoden, Appenzell Innerrhoden, Glarus, Luzern, Nidwalden, Obwalden, Schaffhausen, Schwyz, Solothurn, Thurgau, Uri and Zug.
Is it complicated to set up?
No. The request form is integrated via a simple widget that you can add to your website. Once activated, requests are automatically routed to your OneDoc Inbox
One single structured workflow for all your medication requests
Stop handling requests across calls, emails, and paper.
Centralize everything in one place and give your team a clear, efficient process.