<style> .wpb_animate_when_almost_visible { opacity: 1; }</style>
Request managerLaunching soon

Centralize and organize your patient requests in a single workflow

With OneDoc Inbox, all your patient requests are automatically organized and ready to be handled.

3M

Patients

16,000+

Professionals

21M+

Appointments booked

100%

Swiss and secure

One workflow for all your patient requests

Centralize everything your practice receives

Calls, emails, faxes, letters… With OneDoc Inbox, everything arrives in one place. Prescription renewals, appointment confirmations, requests for additional information: get a single overview of everything your practice receives.

View of the OneDoc Inbox task manager with tasks sorted
View of the task manager OneDoc Inbox with the addition of a new task

Turn every patient request into a clear action

Every patient request is structured with:

  • An assigned team member
  • A visible status
  • An action to complete
  • Clear context

Everything is ready to be handled.

💊 Pharmacies: Offer medication ordering and reduce interruptions at the counter

With medication requests, your patients can preorder online. The request arrives in OneDoc Inbox, your team handles it, and the patient is automatically notified as soon as the order is ready. Fewer interruptions and more time to advise patients at the counter.

Discover medication requests
View medication orders directly in the OneDoc Inbox interface
View of the OneDoc Inbox task manager and moving a task from one column to another to change its status.

See at a glance what needs to be done and what has already been handled

Thanks to a structured overview, your team can immediately see the status of every request. There is no need to remember, follow up, or check with a colleague.

Maintain continuity, even when someone is absent

Requests no longer depend on a single person. When someone is absent or the team rotates, requests remain visible in OneDoc Inbox with clear priorities. Your practice can continue operating normally.

View of the OneDoc Inbox task manager with tasks sorted

OneDoc Inbox integrates directly with Emma

When a patient calls outside business hours or the line is busy, Emma takes over.

She handles common requests, can book appointments, and automatically qualifies and adds any remaining requests to OneDoc Inbox. No information is lost, and there is no duplicate data entry.

Discover Emma
Phone in the foreground displaying an ongoing conversation with OneDoc Emma. An appointment is created in OneDoc Inbox in the background.

How OneDoc Inbox changes your practice in concrete terms

Before With OneDoc Inbox

Requests come in from everywhere
Emails, calls, sticky notes, and verbal requests

One structured point of entry
Requests are centralized and organized
Manual sorting and a risk of lost informationYou have to sort requests manually, and information can get lost Simple and efficient processingYour team handles requests easily without searching for or reconstructing the context
Logos des certifications dont bénéficient OneDoc Pro: ISO 27001, OCPD, Swiss-made software

Swiss 🇨🇭. Secure. Certified.

Data protection is a priority at OneDoc. As a Swiss company, we comply with the revised Swiss Federal Act on Data Protection and the GDPR. Your data is hosted in Switzerland, and OneDoc is ISO 27001 and OCPD certified, with the Swiss Made Software and Hosted in Switzerland labels.

Frequently asked questions about OneDoc Inbox

Can access to OneDoc Inbox be restricted by role?

Yes. Access permissions can be configured by role. You decide who can view, create, or handle requests.

Can calls be integrated automatically?

Yes. With Emma, phone requests are automatically captured and structured in OneDoc Inbox.

Is OneDoc Inbox another tool to manage?

No. OneDoc Inbox is integrated directly into OneDoc and fits into your practice’s daily workflow.

One structured workflow for all your patient requests with OneDoc Inbox

Free demo · No commitment · Tailored to your needs

Book a free demo