Centralize and organize your patient requests in a single workflow
With OneDoc Inbox, all your patient requests are automatically organized and ready to be handled.
One workflow for all your patient requests
Centralize everything your practice receives
Calls, emails, faxes, letters… With OneDoc Inbox, everything arrives in one place. Prescription renewals, appointment confirmations, requests for additional information: get a single overview of everything your practice receives.
Turn every patient request into a clear action
Every patient request is structured with:
- An assigned team member
- A visible status
- An action to complete
- Clear context
Everything is ready to be handled.
Pharmacies: Offer medication ordering and reduce interruptions at the counter
With medication requests, your patients can preorder online. The request arrives in OneDoc Inbox, your team handles it, and the patient is automatically notified as soon as the order is ready. Fewer interruptions and more time to advise patients at the counter.
See at a glance what needs to be done and what has already been handled
Thanks to a structured overview, your team can immediately see the status of every request. There is no need to remember, follow up, or check with a colleague.
Maintain continuity, even when someone is absent
Requests no longer depend on a single person. When someone is absent or the team rotates, requests remain visible in OneDoc Inbox with clear priorities. Your practice can continue operating normally.
OneDoc Inbox integrates directly with Emma
When a patient calls outside business hours or the line is busy, Emma takes over.
She handles common requests, can book appointments, and automatically qualifies and adds any remaining requests to OneDoc Inbox. No information is lost, and there is no duplicate data entry.
How OneDoc Inbox changes your practice in concrete terms
Swiss 
. Secure. Certified.
Data protection is a priority at OneDoc. As a Swiss company, we comply with the revised Swiss Federal Act on Data Protection and the GDPR. Your data is hosted in Switzerland, and OneDoc is ISO 27001 and OCPD certified, with the Swiss Made Software and Hosted in Switzerland labels.
Frequently asked questions about OneDoc Inbox
Can access to OneDoc Inbox be restricted by role?
Yes. Access permissions can be configured by role. You decide who can view, create, or handle requests.
Can calls be integrated automatically?
Yes. With Emma, phone requests are automatically captured and structured in OneDoc Inbox.
Is OneDoc Inbox another tool to manage?
No. OneDoc Inbox is integrated directly into OneDoc and fits into your practice’s daily workflow.
One structured workflow for all your patient requests with OneDoc Inbox
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