Automatically invite your patients to book a follow-up appointment at the right time
After an initial consultation, follow-up is not always scheduled. Time passes, the patient forgets, or no longer knows when to book their next appointment.
With OneDoc Pro, you automatically send an SMS inviting the patient to book an appointment, at the medically appropriate time, without any involvement from your team.
No phone calls. No manual follow-ups. No administrative burden.
Generate more follow-up appointments, automatically
Don't let your patients forget their follow-up appointments
Second vaccine dose, annual check-up, follow-up consultation after a treatment or a butolic toxin injection: in many cases, the next appointment is not scheduled on the spot.
With OneDoc Pro, you no longer need to think about it or call each patient back. The system automatically sends an SMS inviting the patient to book a new appointment, at the right time.
Follow-up is ensured, with no manual action required.
Adapt SMS messages to each type of consultation
Each specialty and each type of appointment has its own follow-up rules.
- The consultation type which is concerned
- The recommended delay before the next appointment
- The timing of the SMS sending
Define these rules so that OneDoc then automatically invites the patient to book a follow-up appointment after the relevant consultation.
Result: more reliable follow-up, a better-filled schedule, and fewer patients lost to follow-up.
Personalize your messages when it matters
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Ensure patient follow-up, without manual reminders
Frequently asked questions about SMS follow-up appointment reminders
What is the difference between a standard appointment reminder and an SMS follow-up appointment reminder?
A standard appointment reminder is sent before an already scheduled appointment, to prevent the patient from forgetting it.
An SMS follow-up appointment reminder (or invitation SMS) is sent after a consultation, to invite the patient to book a new appointment at a later date (a few weeks, months, or a year later).
These two features are complementary and cover two different moments in the patient journey.
Does OneDoc comply with Swiss regulations for sending reminder SMS reminders?
Yes. In Switzerland, reminder SMS messages must comply with medical confidentiality and the New Federal Act on Data Protection (nFADP). Messages must remain strictly administrative and must not contain any sensitive medical information. OneDoc Hub meets these requirements by offering SMS reminders designed specifically for medical practices.
When is the follow-up SMS sent?
The SMS is sent automatically once the consultation has taken place, according to the delay you have defined.
For example:
- 3 weeks after a first vaccine dose
- 6 months after a dental scaling
- 1 year after an annual vaccination
You choose the delay once. OneDoc then applies the rule to every relevant patient.
Is this compatible with all specialties?
Yes. The feature adapts to all practices that require follow-up care.
Does this feature replace standard reminder SMS messages?
No. Reminder SMS messages and follow-up invitation SMS messages serve two different purposes:
- Reminder SMS messages secure an already scheduled appointment
- Follow-up SMS messages help generate a new appointment