Invite your patients to book their next appointment automatically
For follow-up appointments, OneDoc can automatically send an SMS, with no action required on your part.
Generate more follow-up appointments, automatically
Remind your patients about follow-up appointments
Second vaccine dose, annual checkup, follow-up consultation… For the appointment types you define, OneDoc automatically sends patients an SMS inviting them to book a follow-up appointment.
You stay on top of patient follow-ups, with no manual action required.
Customize the timing for each type of appointment
For each appointment type that requires follow-up, you define the interval before the next appointment (e.g., 6 months) and when the SMS should be sent (e.g., 1 week before).
You can also manually add a reminder for an appointment or adjust the timing for a specific patient.
Personalize appointment invitation text messages
Customize appointment invitation SMS to suit your needs by including a personalized link in the message, such as an appointment booking link, specific information, or a dedicated page.
Frequently asked questions about SMS follow-up appointment reminders
What is the difference between a standard appointment reminder and an SMS follow-up appointment reminder?
A standard appointment reminder is sent before an already scheduled appointment, to prevent the patient from forgetting it.
An SMS follow-up appointment reminder (or invitation SMS) is sent after a consultation, to invite the patient to book a new appointment at a later date (a few weeks, months, or a year later).
These two features are complementary and cover two different moments in the patient journey.
Does OneDoc comply with Swiss regulations for sending reminder SMS reminders?
Yes. In Switzerland, reminder SMS messages must comply with medical confidentiality and the New Federal Act on Data Protection (nFADP). Messages must remain strictly administrative and must not contain any sensitive medical information. OneDoc Hub meets these requirements by offering SMS reminders designed specifically for medical practices.
When is the follow-up SMS sent?
The SMS is sent automatically once the consultation has taken place, according to the delay you have defined.
For example:
- 3 weeks after a first vaccine dose
- 6 months after a dental scaling
- 1 year after an annual vaccination
You choose the delay once. OneDoc then applies the rule to every relevant patient.
Is this compatible with all specialties?
Yes. The feature adapts to all practices that require follow-up care.
Does this feature replace standard reminder SMS messages?
No. Reminder SMS messages and follow-up invitation SMS messages serve two different purposes:
- Reminder SMS messages secure an already scheduled appointment
- Follow-up SMS messages help generate a new appointment
Ensure patient follow-up, without manual reminders
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